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Summary of reviewsThe Great Southern Hotel Melbourne receives high praise for its strategic location in the bustling heart of Melbourne, close to Southern Cross Station. This offers guests easy access to transportation, landmarks like Marvel Stadium and Crown Casino and shopping precincts, making it ideal for both leisure and business travelers. The inclusion in the free tram zone and proximity to multiple tram stops enhances convenience for exploring the Melbourne CBD.
The breakfast options are valued for their affordability and variety with many guests finding the food filling and reasonably priced. The cooked breakfasts are highlighted as a genuine bargain and the friendly service of the on-site restaurant contributes positively to the guest experience. Similarly, the dinner offerings receive accolades for their value and quality with a lovely ambiance and exceptional service making the dining experience delightful. Guests particularly enjoy the well-priced meals and popular Happy Hour.
Rooms are consistently appreciated for their cleanliness, comfort and good value for money. Newly refurbished rooms are noted for their modern design and spaciousness, especially family rooms that comfortably accommodate larger groups. Functional amenities like good water pressure in showers add to the overall satisfaction. However, there are mentions of smaller, windowless rooms feeling a bit gloomy and occasional noise issues.
The cleanliness of the hotel is generally well-regarded with many guests praising the tidy rooms and modern facilities. Friendly and helpful staff contribute positively to maintaining a welcoming atmosphere, although some guests pointed out the need for more thorough housekeeping.
The hotel's staff receives consistent commendation for their friendliness, efficiency and attentiveness, enhancing the overall guest experience. Quick handling of issues and smooth check-in and check-out processes are noted as part of the positive service experience.
The free WiFi offering, while a welcome inclusion, is often criticized for its slow and intermittent connectivity. Some guests found the WiFi adequate for basic needs, but many expressed a need for stronger and more reliable internet access throughout the hotel.
Parking receives mixed reviews; while some find the parking rates fair and the options convenient, others note the limited and tight parking spaces, advising advanced reservations to secure a spot.
Families find the hotel to be a great choice with spacious, clean family rooms and kid-friendly amenities adding to the comfort. The welcoming staff and secure luggage storage enhance the stress-free experience for families, making the hotel a recurring choice for those attending weekend events or concerts.
The hotel's location is also ideal for enjoying Melbourne's vibrant nightlife with close proximity to bars, theatres and entertainment spots. The easy access to various dining and entertainment options makes it favorable for evening activities, despite some occasional nighttime noise.
The beds at the Great Southern Hotel Melbourne are commended for their comfort, contributing to a good night's sleep due to their quality and size. Reviews often mention the clean and comfy linens as a positive aspect with many guests enjoying a restful stay.
In summary, the Great Southern Hotel Melbourne stands out for its unbeatable central location, overall affordability and friendly service, making it a go-to option for travelers seeking convenience and comfort in the heart of Melbourne. Show more
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Categories
Cheap Hotel
Located in the Melbourne CBD, this hotel offers affordable accommodation with easy access to public transport and major attractions. It features comfortable rooms and essential amenities for a budget-friendly stay.
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Parking
Accessible Hotel
4-Star Hotel
Room Types
Standard Queen RoomThis basic budget style room features coffee and tea making facilities, LCD TV, telephone, air-conditioning/heating, ironing facilities and a small safety deposit box. Included is a queen bedding. There is a compact en-suite bathroom.
This room may contain a shower over bath. For all special requests, please contact the property using the contact details found on the booking confirmation. Please note that all special requests cannot be guaranteed and are subject to availability.
Please note this room type may be located in the external atrium section of the hotel or the internal Spencer section. It has no scenic view. Lift access is available to the floor, and stair access may then require (maximum 11 steps) to the room.
Please note that all rooms are individually furnished and the photos are presented as a guide only.
Mini Double RoomThis compact budget style room is smaller in size. The room features coffee and tea making facilities, LCD TV, telephone, air-conditioning/heating, ironing facilities and a small safety deposit box. There is a compact en-suite with shower. Included is a double-size bed. All rooms are 11sqm.
Please note this room type is located in the external building. Lift access is available to the floor, and stair access is then required (maximum 11 steps) to the room. Rooms are facing an external atrium. There is no scenic view.
Please note that all rooms are individually furnished and the photos are presented as a guide only.
Standard Queen Room with No Housekeeping ServiceThis basic budget style room features coffee and tea making facilities, LCD TV, telephone, air-conditioning/heating, ironing facilities and a small safety deposit box. Included a queen bedding. There is a compact en-suite bathroom.
This room may contain a shower over bath. For all special requests, please contact the property using the contact details found on the booking confirmation. Please note that all special requests cannot be guaranteed and are subject to availability.
Please note this room type may be located in the external atrium section of the hotel or the internal Spencer section. There is no scenic view. Lift access is available to the floor, and stair access may then require (maximum 11 steps) to the room.
Please note that all rooms are individually furnished and the photos are presented as a guide only.
Please note there is no housekeeping service during your entire stay. Fresh towels and amenities can be collected at reception and used towels can be left outside the room for collection between 9:00 and 14:00. Housekeeping can be requested for additional charge of AUD 20 per day.
Superior King RoomThis modern style room features coffee and tea facilities, LCD TV, telephone, centralised heating/air-conditioning, ironing facilities, and a small safety deposit box. There is an en-suite with shower. Included is a king-size bed (2 single beds pushed and zipped together). All rooms are 18sqm.
Please note this room type is located in the external building. Lift access is available to the floor, and stair access is then required (maximum 11 steps) to the room. Rooms are facing an external atrium. Windows are not available in this room type. There is no scenic view.
Please note that all rooms are individually furnished and the photos are presented as a guide only.
Family Room with No Housekeeping ServiceThis spacious family room features include coffee and tea facilities, LCD TV, telephone and centralized air-conditioning/heating. There is an en suite with a shower. Some rooms have a bath. All rooms are 34sqm.
It includes a King size bed (2 single beds zipped together) and can be configured as either 2 Kings, 1 King & 2 Singles or 4 Singles. You can request your preferred bedding configuration in the Special Requests Box at the time of booking.
Please note this room type does not have scenic views.
Please note that all rooms are individually furnished and the photos are presented as a guide only.
Please note there is no housekeeping service during your entire stay in this room. Fresh towels and amenities can be collected at reception and used towels can be left outside the room for collection between 09:00 and 14:00 hours. There is an additional charge of AUD $20 per day for room cleaning.
Superior King Room with No Housekeeping ServiceThis modern style room features coffee and tea facilities, LCD TV, telephone, centralized heating/air-conditioning, ironing facilities, and a small safety deposit box. There is an en-suite with shower. Included is a king-size bed (2 single beds pushed and zipped together). All rooms are 18sqm.
Please note this room type is located in the external building. Lift access is available to the floor, and stair access is then required (maximum 11 steps) to the room. Rooms are facing an external atrium. Windows are not available in this room type. There is no scenic view.
Please note that all rooms are individually furnished and the photos are presented as a guide only.
Please note there is no housekeeping service during your entire stay. Fresh towels and amenities can be collected at reception and used towels can be left outside the room for collection between 09:00 and 14:00. Housekeeping can be requested for additional charge of AUD 20 per day.
Superior Twin RoomThis modern style room features coffee and tea facilities, LCD TV, telephone, centralized heating/air-conditioning, ironing facilities, and a small safety deposit box. There is an en-suite with shower. Included is 2 single beds. All rooms are 18sqm.
Please note this room type is located in the external building. Lift access is available to the floor, and stair access is then required (maximum 11 steps) to the room. Rooms are facing an external atrium. Windows are not available in this room type. There is no scenic view.
Please note that all rooms are individually furnished and the photos are presented as a guide only.
Mini Double Room with No Housekeeping ServiceThe double room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The double room features a wardrobe, a safe deposit box, a carpeted floor, heating and a flat-screen TV. The unit has 1 bed.
Superior Twin Room with No Housekeeping ServiceThe twin room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The twin room features a wardrobe, a safe deposit box, a carpeted floor, heating and a flat-screen TV. The unit has 2 beds.
Standard Queen Room - COVID Essential Workers Only - No HousekeepingThe double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The double room features a wardrobe, a safe deposit box, a carpeted floor, heating and a flat-screen TV. The unit offers 1 bed.
Standard Queen Room - COVID Emergency Workers Only - No Housekeeping The double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Family RoomThe family room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The family room provides a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV.
Superior King Room Stair Access OnlyThe double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer. The double room offers a wardrobe, a safe deposit box, a carpeted floor, heating and a flat-screen TV. The unit has 1 bed.
Superior Twin Room Stair Access OnlyThe twin room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The twin room offers a wardrobe, a safe deposit box, a carpeted floor, heating, as well as a flat-screen TV. The unit offers 2 beds.
Guest Reviews
7.7
Good
Location
In the bustling heart of Melbourne, the Great Southern Hotel offers guests an enviable location that consistently receives high praise. Nestled near Southern Cross Station, this hotel provides seamless access to the city's vast transportation network, including trains, trams and the SkyBus to the airport. Visitors find the proximity to the station particularly advantageous, whether arriving late at night, catching an early train or exploring further afield.
The hotel's central position places it within walking distance of prominent landmarks like Marvel Stadium, Crown Casino and the Melbourne Convention and Exhibition Centre, making it ideal for both leisure and business travelers. This location is also a stone’s throw from shopping precincts, such as the Spencer Street Outlet and numerous dining options, ensuring guests can conveniently indulge in retail therapy or enjoy a meal without venturing far.
Guests also appreciate the hotel's inclusion in the free tram zone, simplifying their adventures around the Melbourne CBD. Multiple tram stops nearby facilitate easy access to various city attractions, including Southbank and the vibrant Flinders Street.
Overall, the Great Southern Hotel's strategic location combined with affordability, cleanliness and helpful staff, makes it a go-to choice for travelers seeking convenience and comfort right in the center of Melbourne.
Breakfast
The breakfast at the Great Southern Hotel Melbourne generally received positive feedback for its value and variety. Many guests found the breakfast to be good, filling and reasonably priced with some highlighting the cooked breakfast as a genuine bargain. The continental breakfast option, priced at $15, was considered excellent value by several reviewers. Guests appreciated the friendly service and the convenience of having a restaurant on-site for breakfast.
However, there were some criticisms. A few guests mentioned that the breakfast food was sometimes cold and the options limited, particularly for vegetarians. The service could be unorganized with delays in replenishing hot items like bacon and eggs. Some guests expressed a preference for a buffet-style breakfast and noted the absence of certain items like fruit, vegetables and cheese.
Despite these drawbacks, many still found the breakfast to be a good start to the day and praised the overall value for money. The availability of an affordable breakfast option and the friendly staff contributed positively to the overall guest experience.
Dinner
Great Southern Hotel Melbourne offers guests an inviting in-house dining experience. The on-site restaurant receives high praise for its good value meals and delicious fare with several guests specifically mentioning the excellent and well-priced dinners. Happy Hour, from 5-7pm, is particularly popular, providing both excellent value meals and drinks. The restaurant ambiance is described as lovely with exceptional service and enjoyable background music adding to a positive dining atmosphere.
Guests consistently commend the restaurant for its convenience, as it serves breakfast, lunch and dinner, making it a practical option for travelers. The overall quality of the food is often noted as superb with adjectives like beautiful and faultless to describe the dining experience.
While a minority mention minor drawbacks such as meals not being hot enough or tables being a bit wobbly, the predominant feedback highlights the restaurant as a highlight of their stay. The attentive and amazing restaurant staff further enhance the dining experience, complementing the delicious and reasonably priced meals offered.
For those looking for an on-site dining option, Great Southern Hotel Melbourne's restaurant is a well-regarded choice that many guests found both convenient and delightful.
Rooms
Travelers staying at the Great Southern Hotel Melbourne consistently appreciate the cleanliness and comfort of the rooms. Many guests found their accommodations well-equipped with everything needed for a pleasant stay. Rooms were frequently described as comfortable, quiet and offering good value for money. The newly refurbished rooms featuring modern design and finishes received positive mentions. Spaciousness was a highlighted feature, especially for family rooms, which were noted to be comfortable and accommodating for larger groups.
The central location near Southern Cross Station is a significant advantage, making it convenient for accessing transport and exploring the city. Some rooms are reported to be surprisingly spacious, providing guests with ample room to move around and relax. Functional amenities such as good water pressure in the showers and decent-sized bathrooms added to the overall satisfaction.
However, not all feedback was positive. Numerous reviews mentioned the small size of some rooms with a few guests finding them too cramped for comfort. Several rooms lacked windows, resulting in a lack of natural light and causing them to feel a bit gloomy and claustrophobic. Additionally, some rooms were described as outdated with furnishings in need of an upgrade or more maintenance.
Noise was also a concern for some travelers, particularly in rooms that faced foot traffic or had inadequate soundproofing. Despite these issues, most guests felt the hotel offers a clean, comfortable and budget-friendly option for short stays in a prime location.
Beds
The beds at the Great Southern Hotel Melbourne generally receive positive comments for being comfortable and clean with many guests appreciating features like king-sized and queen-sized beds, as well as the spacious rooms. The beds are often highlighted as comfy, firm and capable of providing a good night's sleep. Several reviews mention that the beds are large and the linen is good quality, contributing to an overall cozy experience. Guests also commend the staff's friendliness and the quietness of the rooms.
However, there are mixed feelings, as some guests found the beds too firm or hard for their taste. Issues like beds being joined double beds or two singles pushed together did not sit well with everyone, leading to occasional discomfort. A few noted an uncomfortable hump in the middle of the bed or found the mattresses either too soft or too old. Thinner duvets and the occasional lumpy pillow were also mentioned as points where the comfort could be improved.
In summary, while the Great Southern Hotel Melbourne offers comfortable and spacious bedding that many guests enjoyed, there are a few reports of inconsistencies in comfort levels that might affect those with specific preferences regarding mattress firmness.
Cleanliness
The Great Southern Hotel Melbourne receives mixed reviews on its cleanliness, though many guests highlighted its positive aspects. The hotel is frequently described as clean and comfortable with numerous mentions of clean and tidy rooms and bathrooms. The rooms are also noted to be spacious and modern with some guests appreciating the well-maintained and spotlessly clean facilities. The hotel’s staff is often praised for their friendliness and helpfulness, contributing positively to the cleanliness and overall welcoming atmosphere.
However, there are some areas that need attention. A few guests pointed out issues like carpet stains, dusty areas and unclean mirrors. Housekeeping services were said to be inconsistent with some reviews mentioning late cleaning or areas not being thoroughly cleaned. Despite these issues, the hotel’s convenient location and general cleanliness make it an acceptable option for travelers, especially for those looking for value in the heart of the city.
Staff
Guests at the Great Southern Hotel Melbourne consistently highlighted the exceptional performance of the hotel's staff in their reviews. With words like friendly, helpful, lovely and efficient frequently mentioned, the staff left a lasting positive impression. Visitors appreciated the quick and professional handling of any issues, timely assistance and smooth processes for check-in, check-out and access to parking.
Reception staff were often noted for their politeness and attentiveness, making the experience at the front desk seamless and welcoming. The staff's accommodating nature, coupled with their cheerful demeanor, contributed significantly to the enjoyment of the stay. Guests found the hotel staff accessible, cooperative and always willing to go the extra mile to ensure a pleasant visit. Despite occasional comments about less favorable interactions, the overall consensus points towards a team that is dedicated to providing outstanding service.
Wi-Fi
The WiFi experience at the Great Southern Hotel Melbourne has garnered mixed reviews from guests. On the positive side, it is noted that WiFi is available and provided free of charge, which some found adequate for their basic needs. A portion of guests have mentioned that it worked well in certain areas and another said it was good enough for their requirements.
However, many guests pointed out shortcomings. The most frequent issue reported was the WiFi speed, which many found slow and intermittent. It was described as weak, patchy and dropping out frequently with some guests unable to connect their devices altogether. The Smart TV options were mentioned by a few with the lack of WiFi connectivity being a downside. Additionally, the signal strength and reliability seemed to vary considerably depending on the room's location and some reported that the internet connectivity was not consistent and needed improvement.
Overall, while free WiFi is a beneficial offering, the Great Southern Hotel Melbourne might need to consider upgrading its WiFi infrastructure to provide a more seamless and reliable experience for its guests.
Parking
When planning a stay at the Great Southern Hotel Melbourne, guests should be aware of the mixed reviews regarding the parking situation. The hotel offers parking at reasonable rates, typically around $25 to $30 per night, which several guests found to be fair and convenient. Off-site parking options are also available at comparable costs.
However, guests often noted that the parking space at the hotel is very limited and can be quite tight, making it a challenge especially for larger vehicles. It appears that organizing and reserving a parking space in advance is necessary, as availability can be constrained and some experienced difficulty securing a spot.
While some praised the easy access to parking and found it suitable for their needs, others were less pleased, citing a lack of clear information about parking policies and extra charges. For those arriving with a vehicle, it might be wise to consider alternative parking solutions or be prepared for the limited and somewhat cramped parking facilities.
Despite these parking concerns, the hotel's location and the helpfulness of the staff during check-in and check-out were appreciated, adding overall value to a stay there. The vicinity offers numerous dining options and convenient transport links, further enhancing its appeal for both short visits and family stays.
Family
The Great Southern Hotel Melbourne is described as an excellent choice for families, offering a range of features that cater specifically to those traveling with children. Guests frequently mention the spacious and clean family rooms, which comfortably accommodate groups with configurations like king beds and two singles, making it perfect for larger families. Many reviews highlight the family-friendly atmosphere and facilities, noting that the rooms come well-equipped with handy additions like a microwave.
Families have appreciated the thoughtful touches such as a small table with four chairs, providing a convenient area for meals or activities. The large wardrobes offer ample hanging space for coats and other belongings. Despite some challenges with parking for family-sized cars, the overall consensus is that the hotel provides good value for the price, particularly given the comfort and size of the rooms.
Children appear to enjoy their stay at the hotel with mentions of a dedicated kids area to play and nearby attractions like Docklands Playground. The welcoming staff and secure luggage storage add to the stress-free experience. Guests point out that facilities and services are generally family-friendly with some even choosing to return for additional stays during weekend events or concerts.
In summary, the Great Southern Hotel Melbourne delivers a family-friendly environment at an affordable price point, making it an ideal spot for those seeking a comfortable and accommodating place to stay with children.
Nightlife
Located in the heart of Melbourne, the Great Southern Hotel Melbourne provides an excellent base for those looking to immerse themselves in the city's vibrant nightlife. The hotel is in close proximity to multiple bars, theatres and a plethora of entertainment spots, making it an ideal spot for night owls. Guests have lauded the convenient seven-minute walk to the Crown Casino and the easy access to a variety of nearby restaurants and entertainment venues.
The central location of the hotel allows for seamless nightlife exploration with easy access to tram stops to venture further into the city if desired. Visitors have praised the surrounding shops and dining options, all within walking distance, contributing to the enjoyable nightlife scene. Although some mention occasional nighttime noise, the overall consensus highlights the hotel’s strategic position for those eager to experience Melbourne's bustling nightlife. Whether it’s the nearby Crown Casino or the many local entertainment hubs, guests find the hotel's location highly favorable for evening and nighttime activities.
4 Star
The Great Southern Hotel Melbourne delivers excellent value for money with experiences and amenities befitting its four-star rating. Guests praised the hotel's convenient location, making it easy to explore and find food in Melbourne. The hotel itself is described as neat, clean and a wonderful place to stay, living up to four-star standards with modern, comfortable rooms.
Though the rooms are basic, they effectively tick all the boxes for a pleasant stay, offering clean environments and comfortable beds. The breakfast service received commendations, adding to the hotel's favorable attributes. While the hotel provides all the expected four-star services, some noted that it is more of an excellent option for someone looking for good value rather than luxury.
The hotel is appreciated for being clean, affordable and maintaining the quality of a four-star establishment. Guests found it to be an appropriate choice for a convenient and comfortable stay, suitable for both short-term visits and extended stays, promising a return visit for many.
Business
Great Southern Hotel Melbourne offers a compelling choice for business travelers due to its excellent value and business-friendly amenities. The central location near Southern Cross Station and within walking distance to Flinders Street Station and Crown makes it convenient for attending conferences, meetings and expos. The hotel's proximity to major transport hubs adds to its appeal, facilitating easy travel to work or events.
The hotel's competitive pricing is appreciated with several guests highlighting the great value for money it provides. Rooms are equipped with practical features such as desks and chairs, making them suitable for business activities. Other conveniences include a business center and good conference facilities, ensuring that professional needs are well-catered for.
The staff receive commendations for their helpfulness and friendliness, enhancing the overall experience. While some rooms are described as austere, they are generally deemed suitable for short business stays.
In summary, the Great Southern Hotel Melbourne stands out as an ideal choice for business travelers seeking a combination of convenience, value and essential amenities.
Accessible
The Great Southern Hotel Melbourne has been praised for its accessibility, particularly its convenient location and ease of access via public transport and private vehicles. Situated close to Southern Cross Station, the hotel is ideal for travelers with mobility needs, as it is well-connected by trains and trams. Guests appreciated the combination of reasonable pricing and the strategic placement near dining and entertainment options.
The hotel offers rooms that can be accessed by lift, ensuring ease of movement for those who require it. Entry to the hotel is accessible with a 24-hour reception available to assist guests around the clock. While some rooms require the use of stairs, there are also accessible rooms available that cater to different needs.
However, there were a few challenges for guests with specific needs, such as the requirement to climb into the bath for a shower in some rooms, which may not be suitable for everyone. Additionally, some guests noted the lack of extra blankets and temporary absence of dining options due to renovations.
Overall, the Great Southern Hotel Melbourne provides a mostly accessible experience, combining a prime location with amenities that generally accommodate travelers with disabilities.
No, Great Southern Hotel Melbourne doesn't have any pool.
No, a spa isn't available at Great Southern Hotel Melbourne.
No, Great Southern Hotel Melbourne doesn't allow dogs.
Yes, parking facilities are available at Great Southern Hotel Melbourne.
No, Great Southern Hotel Melbourne doesn't have a gym.