Hostal Zócalo

Merida 20.96647900, -89.62420600 , Calle 63 #508 Primer Piso Por 60 Y 62 Frente A La Plaza Grande (Show on Map)
8.6
Very Good


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Summary of reviewsHostal Zócalo is lauded for its exceptional location in the heart of Mérida with guests frequently praising its proximity to major tourist attractions, the ADO bus station and the vibrant historic center teeming with museums, restaurants, cafes, markets and bars. The hostel's rooftop terrace and room balconies provide stunning views of Plaza Grande, enhancing the overall experience.

Breakfast at Hostal Zócalo is a significant highlight, often described as delicious, hearty and plentiful with a variety of traditional Mexican dishes and fruits. The picturesque settings, such as breakfasts on the balcony overlooking the central plaza, further elevate the experience. While some guests desire more variety and larger portions occasionally, the broad acclaim underscores the breakfast quality.

Rooms offer a mix of experiences: many guests appreciate their cleanliness, comfort and spaciousness with certain rooms featuring private balconies and bathrooms. The beds are particularly praised for their comfort, contributing to restful stays. However, some reviews note issues such as small room sizes, poor ventilation, noise and an occasional lack of essential amenities.

Cleanliness in the hostel receives mixed feedback. Many guests commend the clean and well-maintained rooms, but others cite issues like dirty bathrooms and communal areas, inconsistent maintenance and outdated facilities. Despite these concerns, the overall cleanliness in many private and shared spaces is acknowledged.

The staff at Hostal Zócalo is frequently praised for their friendliness and attentiveness. Guests appreciate the warm and supportive atmosphere with the team, including receptionists, cooks and waiters, often going out of their way to ensure a pleasant stay. The staff's professionalism and helpfulness significantly enhance the guest experience.

WiFi at the hostel tends to vary: many guests report strong, reliable connections, while others experience intermittent connectivity or slower speeds, particularly at certain times or locations within the hostel.

Finally, beds at Hostal Zócalo generally receive positive feedback for their comfort and the quality of bedding, though there are occasional mentions of worn-out or sagging mattresses in some shared rooms.

Overall, Hostal Zócalo stands out for its strategic location, excellent breakfast, friendly staff and comfortable beds, making it an appealing option for budget-conscious travelers. Potential guests should be mindful of occasional room size, noise and cleanliness issues.
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Guest Reviews
8.6
Very Good
Location
Hostal Zócalo enjoys a coveted placement in the heart of Mérida, boasting an unrivaled location that sits directly on the main square, Plaza Grande. Guests repeatedly highlight the ease of access to key tourist attractions such as the central cathedral and Casa Montejo museum, which are mere steps away from the hostel. This prime location makes it exceptionally convenient for exploring the city's vibrant historic center, teeming with museums, restaurants, cafes, markets and bars.

Many reviews emphasize the hostel's proximity to the ADO bus station, enabling effortless transitions to further travels. Additionally, the rooftop terrace and the rooms' balconies offer breathtaking views of the central plaza, perfect for leisurely breakfasts or winding down after a day of sightseeing.

Overall, Hostal Zócalo impresses with its strategic centrality, making it a smart choice for both budget travelers and those who value the convenience of a central location without sacrificing quiet and comfort. The hostel’s friendly staff and historical building only add to its compelling charm.

Breakfast
Hostal Zócalo consistently impresses its guests with its breakfast offerings, which are universally praised for their quality and flavor. Descriptions such as "delicious," "hearty," and "plentiful" frequently appear in reviews, highlighting the robustness and satisfaction of the morning meals. Guests greatly appreciate the variety of options available, noting that the breakfast often includes traditional Mexican dishes, fruit, coffee and multiple courses, which exceed expectations, especially considering the price point.

The ambiance of the breakfast settings adds to the overall experience; many enjoyed their meals on the balcony overlooking the Grande Plaza or Zocalo, providing a picturesque start to their day. The breakfast service is frequently described as quick and served with care, enhancing the overall mood and experience.

While the majority of reviews are overwhelmingly positive, a few guests mentioned a desire for more variety and slightly larger portions and occasional comments mentioned repetitive offerings on successive days. However, these critiques are minor compared to the broad acclaim the breakfast receives.

Overall, the breakfast at Hostal Zócalo is a significant highlight that contributes to guests' high satisfaction with their stay, making it a cherished feature of the hostel.

Rooms
Hostal Zócalo offers a mixed bag of experiences for guests, primarily reflected in the various room conditions. On the positive side, many reviews highlight rooms being clean and comfortable with spacious options and nice décor providing a pleasant ambiance reminiscent of a noble palace. The beds were described as very comfortable and certain rooms included private bathrooms and balconies with views, adding a touch of exclusivity.

The air conditioning and fans were appreciated by some, although not all rooms are equipped with these amenities. The included breakfast received positive notes, contributing to an overall satisfactory stay for budget-conscious travelers.

However, numerous reviews pointed out areas in need of improvement. The building itself shows signs of aging with renovations needed in both communal spaces and private rooms. Common complaints include rooms being very small, poorly ventilated and lacking essential amenities like enough power outlets, proper storage and privacy features. Noise was another recurring issue with rooms facing busy areas or being poorly soundproofed, causing disturbances for some guests. Additionally, cleanliness standards varied, pointing to inconsistent maintenance practices.

Overall, while Hostal Zócalo offers a charming and affordable place to stay with some well-appointed rooms, prospective guests should be prepared for potential shortcomings related to room size, noise and ventilation.

Beds
At Hostal Zócalo, guests frequently highlight the impressive comfort of the beds, contributing to a restful stay. Many reviews emphasize the convenience of comfortable mattresses with numerous mentions of the beds being described as very comfortable, often enhanced with clean and cozy bedding. The rooms are noted to be quiet, adding to the overall comfort. Several positive comments touch on the beds being fairly new and well-made.

However, some reviews point out issues like the beds being too close to each other in shared rooms and instances of beds not being comfortable with some mattresses described as worn out or sagging. Despite these occasional concerns, the positive remarks about the comfortable beds and good bedding prevail, making Hostal Zócalo an appealing choice for travelers prioritizing a good night’s sleep.

Cleanliness
Hostal Zócalo presents a mixed bag when it comes to cleanliness, as reflected in guest reviews. Many visitors praised the rooms for being clean, well-maintained and comfortable, often mentioning the nostalgic colonial vibes and the overall cleanliness of the premises. Some guests were particularly impressed with the consistent effort by staff to maintain cleanliness, noting the clean rooms and comfortable beds.

However, some areas of the hostel did not meet the same standard. Common complaints included dirty bathrooms and communal areas, a noticeable presence of dust and occasional mold and holes in the room walls. Several reviews pointed out issues with the men’s and women’s restrooms, highlighting that they were sometimes neglected and in need of more regular cleaning. Problems such as dirty sink areas, clogged toilets, limescale in the showers, unpleasant odors and even instances of cockroaches affected the overall experience for some guests.

The hostel also faced criticism for broken furniture, outdated facilities and a lack of maintenance in certain areas, which contributed to an impression of neglect and untidiness. The building itself, being older, showed signs of wear and tear, including parts of the ceiling falling and stains on bed sheets. Despite these concerns, some reviewers did note that the hostel is generally clean, compensating for the shortcomings in common areas and specific facilities.

Therefore, while Hostal Zócalo does achieve a certain level of cleanliness in many of its private and shared rooms, there is room for improvement, especially in the communal spaces and bathrooms.

Staff
Hostal Zócalo, located in a prime spot, has built quite a reputation for its exceptionally friendly and attentive staff. Guests consistently praise the warm and supportive atmosphere cultivated by the team. Receptionists are noted for their niceness and receptiveness, often going out of their way to ensure a pleasant stay. The young and dynamic reception staff are particularly appreciated for their responsiveness and accommodating nature, even in the case of special requests.

The helpfulness of the staff extends beyond the reception area to the kitchen and restaurant, where cooks and waiters are equally kind and welcoming. The warmth and kindness of the entire team are frequently highlighted, contributing significantly to the comforting ambiance of the hostel.

Despite a few isolated comments regarding some staff members' English proficiency and attentiveness, the overall sentiment remains overwhelmingly positive. The courteous and professional demeanor of the team, including the attentive and charming owners, has left a lasting impression on many travelers. The gracious service has also extended to practical support, such as resolving reservation issues efficiently.

In summary, Hostal Zócalo's staff is a standout feature, significantly enhancing the guest experience with their friendliness, helpfulness and unwavering dedication to guest satisfaction.

Wi-Fi
The WiFi at Hostal Zócalo has received mixed reviews from guests. On the positive side, many guests noted that the WiFi was strong, reliable and worked perfectly, especially in the rooms. Terms like great, good, excellent and fast were frequently used to describe the internet connection. The availability of free WiFi and plenty of areas to work remotely were additional advantages appreciated by several guests.

However, there were instances where the WiFi performance was less than ideal. Some guests experienced intermittent connectivity, slow speeds or no internet at all during parts of their stay. There were specific complaints about the WiFi not functioning upon arrival or being down for extended periods. Additionally, there was feedback that WiFi did not work well with certain devices, such as iPads and some guests mentioned the absence of WiFi in the rooms.

Overall, while many guests had a positive experience with the WiFi, potential visitors might also encounter some connectivity issues during their stay.


No, Hostal Zócalo doesn't have any pool.

No, a spa isn't available at Hostal Zócalo.

Yes, Hostal Zócalo welcomes dogs.

No, parking facilities aren't available at Hostal Zócalo.

No, Hostal Zócalo doesn't have a gym.

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