Eden Roc Miami Beach has received mixed reviews when it comes to their staff. However, the majority of guests have praised the front desk, valet, beach and pool staff for their amazing service, kindness, professionalism and hard work. Guests have also appreciated the personal customer service provided by some of the staff members, especially Fernanda and Maria. Unfortunately, some guests have reported encountering rude and unprofessional staff members with complaints not being handled well and slow response times. Additionally, several guests have reported issues with understaffing and long waiting times for services. Despite some negative experiences, many guests have still found the staff's efforts to accommodate Covid limitations commendable. Overall, the hotel's staff has been described as nice, friendly and attentive, although some improvements are still needed to ensure consistent and satisfactory service for every guest.