The Ritz-Carlton Coconut Grove, Miami

If you're looking for a luxurious stay in Miami, The Ritz-Carlton Coconut Grove has some great rooms to offer. Guests have raved about the comfort of the rooms with several reviewers mentioning the comfort of the bed specifically. Though some guests have commented on the need for updated mattresses, overall the rooms have been described as clean and comfortable. The size of the room is also a plus with several reviewers praising the spaciousness. While some reviewers didn't enjoy the view from their balcony, others have posted breathtaking photos of the Miami skyline from their rooms. The only downsides mentioned were the lack of amenities with no slippers or shoehorn provided and an empty fridge like in a cheap roadside motel. Additionally, a few guests commented on the low water pressure in the shower. Despite these minor complaints, the rooms at The Ritz-Carlton Coconut Grove are sure to make your Miami stay a comfortable one.

The Ritz-Carlton Coconut Grove, Miami's staff is what sets this hotel apart from the rest. Guests consistently remark positively on the staff, describing them as professional, attentive, courteous and excellent. The hotel manager, Ms. Natalie Wise, is highlighted for her professionalism and helpfulness. The reception manager, Giovanis, is also singled out for going above and beyond to make guests feel like family. However, not all interactions with staff were positive, as one guest stated that the girl at the front desk was clueless. Additionally, some guests felt that the staff's friendliness and helpfulness could have been improved, particularly in regards to location and counter service. But overall, the majority of guests expressed their gratitude and appreciation for the kind and helpful staff at The Ritz-Carlton Coconut Grove, Miami.