Sonesta Simply Suites Cleveland Airport
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Summary of reviewsThe Sonesta Simply Suites Cleveland Airport boasts a prime location that is a major highlight for guests. Its placement near Baldwin Wallace University and the airport, coupled with proximity to major highways, ensures ease of access and convenience for travelers. Guests appreciate the quiet, beautiful setting that provides a peaceful retreat. Nearby amenities like restaurants, convenience stores and shopping options add to the convenience, making the location highly favorable for various types of visits.
The rooms at the hotel are generally well-received, particularly for their spaciousness and comfort. Guests frequently commend the ample space, comfortable beds and thoughtful layouts that include kitchen amenities and sometimes a cozy fireplace. Many find the rooms clean and well-maintained, adding to a comfortable and homey atmosphere. However, some guests did note inconsistencies in cleanliness, pointing to issues like stained carpets and unpleasant odors.
Cleanliness feedback is mixed with some guests finding their rooms immaculate and others encountering significant issues such as dirty floors and bathrooms. There are calls for more consistent and thorough cleaning services to meet expectations across all rooms. When cleanliness is on point, it greatly enhances the stay experience, showcasing the potential for a home-away-from-home ambiance.
The staff at the hotel have garnered positive feedback for their friendliness and helpfulness, particularly front desk personnel who often go out of their way to assist guests. Many laud the exceptional customer service and the staff's accommodating nature, although a few encounters with unresponsive or rude staff were noted. Overall, the general sentiment towards the staff is favorable, contributing positively to the guest experience.
The comfort of the beds stands out prominently in reviews with many guests highlighting how they significantly enhance their stay. The beds are often described as very comfortable with an ample number of pillows adding to the comfort level. While there are occasional mentions of mattresses feeling sunken, the overall impression is that the bedding meets high standards of comfort, positively impacting the guests' experience.
Breakfast has received mixed reviews, primarily due to changes brought about by COVID-19 restrictions. The complimentary breakfast, which now consists of pre-packaged items, did not meet the expectations of many guests, leading to a general sense of disappointment regarding the breakfast offerings.
In summary, the Sonesta Simply Suites Cleveland Airport is praised for its strategic and peaceful location, spacious and comfortable rooms and generally friendly and accommodating staff. While there are mixed reviews on cleanliness and breakfast, the comfort of the beds and the overall setting contribute positively to guests' stays, making it a favored option for many travelers.
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The rooms at the hotel are generally well-received, particularly for their spaciousness and comfort. Guests frequently commend the ample space, comfortable beds and thoughtful layouts that include kitchen amenities and sometimes a cozy fireplace. Many find the rooms clean and well-maintained, adding to a comfortable and homey atmosphere. However, some guests did note inconsistencies in cleanliness, pointing to issues like stained carpets and unpleasant odors.
Cleanliness feedback is mixed with some guests finding their rooms immaculate and others encountering significant issues such as dirty floors and bathrooms. There are calls for more consistent and thorough cleaning services to meet expectations across all rooms. When cleanliness is on point, it greatly enhances the stay experience, showcasing the potential for a home-away-from-home ambiance.
The staff at the hotel have garnered positive feedback for their friendliness and helpfulness, particularly front desk personnel who often go out of their way to assist guests. Many laud the exceptional customer service and the staff's accommodating nature, although a few encounters with unresponsive or rude staff were noted. Overall, the general sentiment towards the staff is favorable, contributing positively to the guest experience.
The comfort of the beds stands out prominently in reviews with many guests highlighting how they significantly enhance their stay. The beds are often described as very comfortable with an ample number of pillows adding to the comfort level. While there are occasional mentions of mattresses feeling sunken, the overall impression is that the bedding meets high standards of comfort, positively impacting the guests' experience.
Breakfast has received mixed reviews, primarily due to changes brought about by COVID-19 restrictions. The complimentary breakfast, which now consists of pre-packaged items, did not meet the expectations of many guests, leading to a general sense of disappointment regarding the breakfast offerings.
In summary, the Sonesta Simply Suites Cleveland Airport is praised for its strategic and peaceful location, spacious and comfortable rooms and generally friendly and accommodating staff. While there are mixed reviews on cleanliness and breakfast, the comfort of the beds and the overall setting contribute positively to guests' stays, making it a favored option for many travelers.
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Guest Reviews
The Sonesta Simply Suites Cleveland Airport is highly praised for its prime location. It is conveniently situated near Baldwin Wallace University and is close to the airport, making it accessible for travelers. Plus, its proximity to major highways ensures easy commutes. Guests appreciate the array of nearby restaurants, convenience stores and shopping options for picking up supplies or grabbing a meal. The location is also noted for being peaceful with a quiet and beautiful setting that contributes to a comfortable stay. The hotel is in a strategic spot, catering well to visitors heading to varied destinations such as fairgrounds, baseball courts and friends they’re visiting in Berea. Additionally, it offers good value with decent prices and substantial amenities, including spacious rooms equipped with fridges and microwaves.
Sonesta Simply Suites Cleveland Airport has received mixed feedback regarding its breakfast offerings from guests. While the hotel advertised a complimentary breakfast, many guests reported that it was either unavailable or limited to a grab-and-go option. Due to COVID-19 restrictions, the buffet-style breakfast has been replaced with pre-packaged meals, which include items like a pre-cooked sandwich, donut and juice. Some guests found the breakfast options and quality to be disappointing, describing them as basic or poor in quality. The limited availability and early removal of breakfast also contributed to the dissatisfaction among guests. Overall, the breakfast experience did not meet the expectations set by the hotel's advertisements.
Sonesta Simply Suites Cleveland Airport offers rooms that are generally praised for their spaciousness and comfort. Many guests appreciated the ample space and well-thought-out layout, which often includes a kitchen, living room and sometimes a cozy fireplace. Cleanliness is frequently highlighted with numerous comments about tidy and well-maintained environments, including comfortable beds and good-sized bathrooms. However, there are significant mentions of cleanliness issues, such as stained carpets, unpleasant odors and dirty fixtures that detract from some guests' experiences. The kitchen areas are noted, though sometimes criticized for being poorly equipped or having missing utensils. Overall, while there are many positives regarding room size, comfort and layout, consistency in cleanliness and maintenance appears to be a recurrent issue for some travelers.
Sonesta Simply Suites Cleveland Airport has garnered numerous commendations for its beds, frequently highlighted as a standout feature in guest reviews. The majority of guests note the beds as very comfortable, contributing significantly to their overall positive experience at the hotel. Words such as comfortable, very comfortable and even the most comfortable bed we have ever slept in appear repeatedly, suggesting that the bedding meets high standards for a broad range of visitors.
Many guests appreciate the addition of ample pillows, which enhances comfort further. Despite mostly positive remarks, there are occasional concerns regarding the mattresses with a few guests mentioning that they felt sunken in, indicating the need for an upgrade. Additionally, while the beds themselves are largely praised, some find the pillows overstuffed and less comfortable. Overall, the beds at Sonesta Simply Suites Cleveland Airport receive high marks for comfort and have contributed positively to many guests' stays.
Sonesta Simply Suites Cleveland Airport has received mixed reviews regarding its cleanliness. While some guests noted that their rooms were clean organized and made them feel comfortable, others expressed significant concerns about the overall hygiene and upkeep of the rooms and facilities. Common complaints included stained and filthy carpets, unclean bathrooms and kitchens and unpleasant odors of smoke and mold. Many pointed out issues such as dirty towels, dishes and leftover food particles, as well as sticky floors and broken fixtures.
Despite the positive feedback from those who found their rooms pleasant, it seems that there is an urgent need for consistent and thorough cleaning services across all rooms to meet guest expectations. The hotel has a home-away-from-home potential, but improvements in its cleanliness and maintenance are essential to enhance the guest experience.
The staff at Sonesta Simply Suites Cleveland Airport receive mixed reviews, though many guests highlight the positive aspects of their interactions. Numerous guests describe the staff as friendly, helpful and accommodating with some going out of their way to ensure a pleasant experience. The front desk personnel often get positive mentions with guests noting their friendliness and helpfulness. Exceptional customer service is evident through instances of staff addressing minor issues swiftly and efficiently.
However, some guests encountered challenges, describing certain staff members as rude or unresponsive. Specific instances pointed to unwelcoming behavior and a lack of assistance, particularly at the front desk. Nevertheless, individual staff members, including managers and breakfast providers, were specifically praised for their kindness and attentive service.
Overall, while not every encounter was ideal, many guests had positive interactions with the staff, reflecting a generally helpful and friendly environment.
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Breakfast
Rooms
Beds
Many guests appreciate the addition of ample pillows, which enhances comfort further. Despite mostly positive remarks, there are occasional concerns regarding the mattresses with a few guests mentioning that they felt sunken in, indicating the need for an upgrade. Additionally, while the beds themselves are largely praised, some find the pillows overstuffed and less comfortable. Overall, the beds at Sonesta Simply Suites Cleveland Airport receive high marks for comfort and have contributed positively to many guests' stays.
Cleanliness
Despite the positive feedback from those who found their rooms pleasant, it seems that there is an urgent need for consistent and thorough cleaning services across all rooms to meet guest expectations. The hotel has a home-away-from-home potential, but improvements in its cleanliness and maintenance are essential to enhance the guest experience.
Staff
However, some guests encountered challenges, describing certain staff members as rude or unresponsive. Specific instances pointed to unwelcoming behavior and a lack of assistance, particularly at the front desk. Nevertheless, individual staff members, including managers and breakfast providers, were specifically praised for their kindness and attentive service.
Overall, while not every encounter was ideal, many guests had positive interactions with the staff, reflecting a generally helpful and friendly environment.
No, Sonesta Simply Suites Cleveland Airport doesn't have any pool.
No, a spa isn't available at Sonesta Simply Suites Cleveland Airport.
Yes, Sonesta Simply Suites Cleveland Airport welcomes dogs.
No, parking facilities aren't available at Sonesta Simply Suites Cleveland Airport.
Yes, Sonesta Simply Suites Cleveland Airport has a gym.
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