InfoSummary of reviewsLos Andes Coatzacoalcos enjoys a strategic and convenient location, particularly appreciated by travelers passing through or on a quick stopover. Positioned along the main highway and close to major transport hubs like the ADO bus station and interoceanic train, it offers easy access and is simple to find. Guests value its peaceful environment away from the downtown hustle, yet near shopping malls and a supermarket, enhancing its appeal. The hotel also offers clean and comfortable rooms, making it a practical choice for drivers and those seeking a restful stay.
The breakfast experience at Los Andes Coatzacoalcos receives mixed feedback. While some guests find the breakfast good, delicious and worth upgrading to a buffet, others are dissatisfied with the basic options. Complaints about limited variety and poor quality are common, indicating an area for improvement. In contrast, the hotel’s dinner offerings are generally well-received with many guests enjoying tasty and satisfying meals, catering well to dietary needs and boasting a fine restaurant that, while pricier, is praised for quality.
Room experiences are varied; many guests appreciate the cleanliness, comfort and spaciousness of the rooms, alongside effective air conditioning. However, issues like damp smells, dark interiors, outdated furniture and occasional maintenance problems such as clogged toilets and damaged doors are reported. Despite these drawbacks, the comfortable beds and tranquil environment remain positive aspects, but more consistent maintenance could significantly enhance guest satisfaction.
Cleanliness at the hotel is also a point of contention. While many guests commend the overall hygiene and the attentive cleaning staff, specific complaints about dirty towels, musty odors and poorly maintained bathrooms and pools are recurrent. Consistent cleanliness and better maintenance practices, especially for the bathrooms and pool, are necessary improvements.
The hotel staff generally receive high marks for their friendliness, attentiveness and courteous service, especially in the restaurant. However, experiences with reception staff are more mixed with some guests noting issues with attitude. Nonetheless, the overall friendly and respectful treatment by the staff contributes to a welcoming atmosphere.
Wi-Fi at the hotel draws mixed reviews; some guests find it reliable and strong, while others encounter frequent disconnections and slow speeds. Improvement in the internet service would greatly enhance the overall guest experience.
The outdoor pool is appreciated for its design, beauty and extended hours, becoming a popular amenity particularly among families. However, cleanliness concerns are mentioned, suggesting a need for more regular upkeep. Parking is generally convenient with the availability of free and private spaces but occasional saturation and security concerns noted.
Los Andes Coatzacoalcos is recognized as family-friendly with a welcoming atmosphere conducive to a comfortable stay with loved ones. While some aspects might remind visitors of a transient hotel, its overall environment remains suitable for quality family time. The beds, though described as old and occasionally worn, are generally comfortable, contributing to a decent night's rest, but updating the bedding would enhance the experience.
Overall, Los Andes Coatzacoalcos offers a convenient and restful place for travelers with notable strengths in location, friendliness and certain amenities, though it would benefit from improvements in maintenance, breakfast variety and Wi-Fi reliability. Show more
InfoSummary of reviewsHotel Terranova offers a picturesque retreat, nestled alongside the serene Coatzacoalcos River, providing guests with tranquility and stunning natural views. The beautiful and expansive gardens contribute to the hotel's charming atmosphere, making it a peaceful getaway from the hustle of city life. While access to the hotel may initially present challenges due to street conditions, the location ultimately offers a secluded and restful environment.
The hotel's culinary offerings impress guests, with breakfast particularly standing out for its variety and delicious options, complemented by the friendly service in the restaurant. The inclusive breakfast is well-regarded, providing a satisfying start to the day, although there are minor suggestions for improving fruit selections and dining policies. Dinner service is similarly praised, with a diverse menu and flavorful dishes enhancing the overall dining experience.
Rooms at Hotel Terranova are highlighted for their cleanliness, spaciousness, and comfort, adorned with elegant decor and offering breathtaking views. The supportive seating and room service contribute to restful nights, despite a few mentions of the need for decor and mattress updates. Cleanliness permeates all facets of the hotel, affirmed by diligent staff ensuring a pleasant stay for guests.
The quality of the hotel staff is a notable draw, with their friendliness and attentiveness elevating the guest experience. Efficient service from desk personnel and restaurant staff enhances satisfaction, although occasional service oversight may occur. The team’s commitment to guest comfort is widely acknowledged, creating a welcoming atmosphere throughout the property.
The hotel's pool area receives praise for its cleanliness and integration with the scenic surroundings, though maintenance could be improved. Families enjoy the expansive pool area and accompanying amenities. Parking is generally adequate but could benefit from better upkeep, with guests encouraged to plan for peak times due to potential congestion.
Hotel Terranova caters excellently to families, providing a tranquil environment and stress-free experience with friendly staff ensuring a restful retreat. While some aspects like bed comfort and luxury features need attention, the majority of guests appreciate the serene location, making it ideal for relaxation and offering good value for the price. Show more
InfoSummary of reviewsZar Coatzacoalcos stands out for its ideal and strategic location, praised for its proximity to shopping centers, restaurants, cafes and the convention center, all within a secure plaza. The hotel's convenient placement, combined with its cleanliness and pet-friendly policies, makes it a great choice for both business and leisure travelers.
Breakfast reviews indicate that while the food's homemade quality and flavor are appreciated, the variety is limited and sometimes very spicy. Some discrepancies between advertised and available options, along with service delays, have been noted, although the restaurant staff's friendliness is consistently highlighted.
The rooms at Zar Coatzacoalcos are described as spacious, clean and modern with good air conditioning and comfortable beds. However, some guests point out issues like missing essential amenities, minor maintenance problems and occasional unpleasant odors. These do not significantly detract from the overall positive experience of many guests.
Cleanliness is a strong point for Zar Coatzacoalcos with numerous guests praising the hotel's standards across rooms, facilities and common areas. The cleanliness and comfort of the pet-friendly hotel make it a popular choice, especially for those traveling with pets.
Staff at Zar Coatzacoalcos receive commendation for their friendly and helpful demeanor, contributing to a welcoming atmosphere. Despite occasional reports of less helpful individuals, the general consensus is positive, emphasizing the attentive service provided by the team.
Regarding the beds, while many guests find them comfortable and clean, there are some complaints about the hardness of the mattresses and the quality of the pillows. Nonetheless, the overall feeling is that the beds offer a comfortable sleep experience.
Overall, Zar Coatzacoalcos is highly regarded for its excellent location, cleanliness, pet-friendly environment and attentive staff, making it a worthwhile option for travelers seeking comfort and convenience. Show more
