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Summary of reviewsCradle Gateway Chalets is highly regarded for its excellent location, providing easy access to the renowned Cradle Mountain and the surrounding national parks. Nestled within a tranquil forest setting, the chalets offer a serene and private retreat ideal for nature enthusiasts. While some guests noted the need for better signage at road junctions, the location's charm and convenience are consistently praised, offering a scenic yet affordable base for exploration.
The chalets feature cozy kitchenettes perfect for preparing simple breakfasts, allowing guests to enjoy freshly baked bread and real coffee in a picturesque outdoor setting. However, due to the lack of nearby food outlets and the unfortunate fire that destroyed a previously popular inn, guests are encouraged to make use of the provided amenities for a more self-sufficient stay.
Dining options within the area include a main restaurant serving a variety of meals from breakfast to dinner with highlights such as a hearty Chicken Schnitzel and a warm dining ambiance. Despite the need for timely dining due to an early kitchen closure, the exceptional service and additional nearby cafe options enhance the overall dining experience.
Room reviews are generally positive, emphasizing spacious, clean and comfortable accommodations with beautiful pinewood walls and tasteful decor. Guests appreciate the effective heating and air conditioning, particularly in winter. Some minor issues were reported, including occasional cleanliness problems and insufficient room heating, but these are outweighed by the overall comfort and charm of the cabins.
Cleanliness experiences are mixed but lean towards positive with many guests finding their accommodations very clean and tidy. However, some reported issues with initial cleanliness, such as dust and spider webs.
The staff at Cradle Gateway Chalets receive high praise for their friendliness, politeness and helpfulness. They are commonly noted for their excellent communication and efforts to enhance guest experiences, despite occasional criticisms regarding staff availability and responsiveness.
One notable aspect is the lack of WiFi, which can be seen as either a drawback or an opportunity to disconnect and fully enjoy the natural surroundings.
Lastly, while the beds have received some complaints about discomfort and noise, the overall experience with cleanliness and amenities remains favorable. Guests have commended the property for its warm, clean and functional accommodations, responsive customer service and reasonable pricing, especially given the high costs associated with the region during peak times.
Overall, Cradle Gateway Chalets offers a comfortable and scenic retreat with essential amenities and a welcoming staff, making it a solid choice for travelers seeking to explore the Cradle Mountain area. Show more
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Small Hotel
3-Star Hotel
Room Types
Double Room with Private BathroomGuests can make meals in the kitchenette that is equipped with a refrigerator, a microwave, a tea and coffee maker and a toaster. This double room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed.
Double Room with Private BathroomGuests can make meals in the kitchenette that is fitted with a refrigerator, a microwave, a tea and coffee maker and a toaster. This double room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed.
Double Room with Private BathroomIn the fully equipped kitchenette, guests will find a refrigerator, a microwave, a tea and coffee maker and a toaster. This double room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed.
Double Room with Private BathroomThe fully equipped kitchenette features a refrigerator, a microwave, a tea and coffee maker and a toaster. This double room includes a flat-screen TV with satellite channels, a private bathroom as well as a terrace with garden views. The unit offers 1 bed.
Deluxe Queen RoomProviding free toiletries, this double room includes a private bathroom with a shower and a hairdryer. A kitchenette equipped with a refrigerator, a microwave and a toaster is available for cooking and storing food. The double room provides a tea and coffee maker, a wardrobe, a carpeted floor, a flat-screen TV, as well as garden views. The unit offers 1 bed.
Guest Reviews
Location
Cradle Gateway Chalets boasts an excellent location near the renowned Cradle Mountain, making it a convenient and attractive option for nature enthusiasts and those visiting the local national parks. Situated in a tranquil forest setting, the chalets are approximately a 20 to 30-minute drive to Cradle Mountain National Park, providing easy access to this stunning natural landmark.
Guests appreciate the peaceful and private surroundings, which enhance the overall charm of staying in the middle of nature. Although some reviewers mentioned that better signage at road junctions would be helpful, the overall consensus is that the chalets offer a prime location for exploring the Cradle Mountain region without the higher costs often associated with accommodations directly within the park.
In summary, Cradle Gateway Chalets offers visitors a serene and convenient base close to Cradle Mountain, blending accessibility with the beauty of a forested retreat.
Breakfast
Cradle Gateway Chalets offers a quaint and cozy setting for guests who enjoy a more hands-on approach to their morning meals. The chalets feature basic kitchenettes that are ideal for preparing simple breakfasts, allowing guests to start their day with freshly baked bread and real coffee. An added charm is the outdoor table, where guests can leisurely enjoy their breakfast while soaking in the natural surroundings.
However, the hotel does not provide a breakfast service and guests should be mindful that there are no nearby food outlets. Although there was previously a popular little inn across the road that served breakfast, lunch and dinner, it unfortunately burned down, limiting immediate dining options. On a positive note, this could be an opportunity for guests to explore Cradle Gateway Chalets’ kitchenettes for their culinary needs, embracing the self-sufficient ambiance of the accommodation.
Dinner
At Cradle Gateway Chalets, dining options offer both convenience and quality. Guests can enjoy meals at the charming little inn across the road, praised for its great breakfast and dinner. The main restaurant, serving from 8am to 8pm, provides a good range of options for breakfast, lunch and dinner. The owner is noted for exceptional customer service, enhancing the overall dining experience. Highlights include hearty dishes like the huge Chicken Schnitzel and the warm ambiance of dining by the fire with a glass of wine. However, it's important to note that the kitchen closes promptly at 7pm for dinner, so timely dining is essential. The nearby cafe also receives positive mentions, adding to the overall value and comfort of staying at the Chalets.
Rooms
Cradle Gateway Chalets offers a variety of accommodations that generally please guests with their size and comfort. Many reviews highlight the rooms as spacious, clean and comfortable with effective air conditioning and heating, particularly appreciated during the winter months. Guests have also noted the beautiful pinewood walls and tasteful decor that add a charming touch to their stay.
The cabins are described as quaint and cute with some offering lovely views of trees and mountains, enhancing the overall appeal. Many reviewers found the rooms to be better than their online descriptions, appreciating the large and well-appointed spaces, good water pressure in showers and overall cleanliness.
However, a few guests mentioned issues such as insufficient room heating, occasional cleanliness problems and non-functional lights, which detracted from the otherwise positive experience. Another minor problem involved the steps leading to one of the cottages, which were described as broken and potentially hazardous.
Despite these drawbacks, Cradle Gateway Chalets remains a popular choice for its proximity to Cradle Mountain, comfortable rooms and pleasant setting.
Beds
Travelers' experiences with the beds at Cradle Gateway Chalets vary significantly with many guests noting issues that detracted from their stay. Common feedback highlights uncomfortable mattresses and beds that squeak or creak. Specific complaints include noisy bed frames and old, unsupportive mattresses, which led to poor sleep quality for some visitors. Additionally, the lack of amenities like electric blankets and extra sheets for fold-out beds was a concern for a few guests. However, there were mentions of effective, prompt customer service addressing some complaints and a generally good experience regarding cleanliness and bathroom facilities. Overall, while the chalets may offer tidy and well-maintained units, the beds might not provide the comfort some travelers expect.
Cleanliness
Cradle Gateway Chalets offer a mixed experience when it comes to cleanliness. On the positive side, many guests found their rooms to be clean, comfortable and functional with specific mentions of very clean units and clean, tidy accommodations. The secluded nature of the chalets and the cleanliness of the rooms and bathrooms were also appreciated by several visitors.
However, there were notable issues reported by other guests, who found the property and rooms to be dirty upon arrival with some encountering spider webs and dust. Reports of rooms not being cleaned properly and every surface feeling dirty and sticky were not uncommon. Additionally, there were mentions of specific cleanliness concerns in bathrooms, such as dusty toilets and a general lack of cleanliness. Despite these issues, when rooms were cleaned, they were described as well-presented and comfortable.
Staff
The staff at Cradle Gateway Chalets receive high praise for their friendliness and helpfulness. Visitors appreciated the warm and welcoming attitude with multiple remarks emphasizing their politeness and effective communication. The restaurant staff were notably super friendly, enhancing the dining experience. The caretakers were frequently mentioned as helpful with a particular instance of the caretaker going out of their way to provide complimentary refreshments after guests were delayed getting into their room.
Pre-visit communications were excellent and staff often went the extra mile, such as allowing early check-ins and promptly organizing additional amenities. However, there were a few criticisms including occasions of staff being less than welcoming, delayed responses and the absence of staff on site at times. Despite these issues, the overall sentiment towards the staff leaned positively with many instances of staff ensuring a comfortable and pleasant stay for the guests.
Wi-Fi
Cradle Gateway Chalets offers a serene and isolated escape ideal for those looking to disconnect from the digital world. However, guests should be aware that there is no WiFi available, which can contribute to a sense of isolation. The absence of internet connectivity may be a drawback for those needing consistent access, but it serves as an excellent opportunity to unplug and immerse oneself in nature.
3 Star
Cradle Gateway Chalets is situated in a good, handy location and offers clean, basic accommodation that fits well within the natural bush setting. The rooms are comfortable with good water pressure in the showers and guests have highlighted that the heaters are on upon arrival, keeping the rooms warm. The property manager and the staff are noted for being super friendly and fantastic, often going above and beyond, such as offering apologies for inconveniences and checking in to ensure a welcoming experience.
Guests have praised the restaurant at the chalets for its good options for breakfast, lunch and dinner, including a noteworthy huge chicken schnitzel. Check-in instructions are clear and the pricing, although considered expensive, is seen as the best value for the region, especially given the high costs during school holidays. Overall, Cradle Gateway Chalets provide a comfortable stay with essential amenities and a welcoming staff, making it a solid choice for travelers in the area.
No, Cradle Gateway Chalets doesn't have any pool.
No, a spa isn't available at Cradle Gateway Chalets.
No, Cradle Gateway Chalets doesn't allow dogs.
No, parking facilities aren't available at Cradle Gateway Chalets.