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Summary of reviewsFiesta Versalles, located in downtown Monterrey, offers a strategic position that is ideal for travelers eager to explore the city’s main attractions. Its proximity to major transportation hubs and central sites such as the Alameda and Macro Plaza make it a convenient choice for both leisure and errands. Guests appreciate the ease of access to dining options and the availability of private parking, enhancing the hotel’s appeal as an economical choice for location-focused travelers.
The hotel’s staff receives consistent praise for their friendly, helpful, and attentive service, contributing significantly to a positive guest experience. The leadership and the dedication of the team, particularly at reception, enhance the overall atmosphere, making visitors feel well-cared for.
However, the hotel’s accommodations present a more mixed picture. While some guests find the rooms comfortable and clean, there are notable concerns regarding room maintenance with issues such as musty odors, insufficient ventilation, noise disturbances, and outdated facilities. Problems with pest presence and the condition of linens also affect some guests' perception of hygiene and comfort.
The breakfast offerings at Fiesta Versalles receive varied reviews; some guests enjoy the simple and tasty meals, but many express dissatisfaction with limited variety, portion sizes, and service consistency. This area, along with room condition and maintenance, represents key opportunities for improvement.
Fiesta Versalles provides complimentary Wi-Fi, although the connectivity is sometimes inconsistent, particularly in certain areas of the hotel. Bed comfort similarly evokes mixed feedback, with some guests praising the restfulness while others highlight issues with mattress quality and cleanliness.
While Fiesta Versalles positions itself as an affordable and strategically located option in Monterrey, travelers should be aware of its varying room quality and breakfast offerings. The hotel largely satisfies basic travel needs but may require enhancements to fully meet the expectations of more discerning guests. Show more
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Categories
Business Hotel
Hotel with Parking
3-Star Hotel
Room Types
Double RoomThis air-conditioned room offers functional décor and carpeted floors. It has free Wi-Fi, cable TV and a private bathroom.
Guest Reviews
7.8
Good
Location
Fiesta Versalles boasts an undeniably strategic location in Monterrey, offering guests convenient access to the city's central attractions. Situated right in the heart of downtown, the hotel is close to major transportation hubs, such as the metro and public buses, making it an ideal choice for travelers looking to explore the area without hassle. Many guests appreciate its proximity to key sites like the Alameda and Macro Plaza, making it easy to reach various points of interest for errands or leisure.
The central location also means that amenities like dining options are nearby, with several guests highlighting the availability of good breakfast and food choices within close reach. Additionally, the hotel provides private parking, which is a welcome feature for those who arrive with their vehicles.
While guests consistently praise its prime position, a few note issues with the surrounding area's safety, particularly at night, where a sense of security may be lacking due to the presence of homeless individuals and unguarded streets. Despite these concerns, the cleanliness and comfort of the hotel, coupled with the staff's generally positive service, leave a favorable impression.
Overall, Fiesta Versalles positions itself as an economical choice for travelers who prioritize location and value, though potential visitors should remain aware of the area's safety aspects.
Breakfast
The breakfast experience at Fiesta Versalles has evoked mixed feelings among the guests. While some reviews appreciated the bright spots such as tasty offerings and good hygiene, others pointed out significant issues with portion size, variety, and consistency. Guests who enjoyed their meal highlighted the good flavor, simplicity, and appealing presentation, sometimes noting an excellent location that complemented their overall stay. Despite these positive remarks, numerous guests found the breakfast to be lacking, describing it as meager, basic, and sparse. Concerns about limited variety are evident, with repeated mentions of seeing mostly fruit, coffee, and chilaquiles, sometimes accompanied by watery beans.
Complaints about slow service and inconsistent menu offerings persisted, with several guests noting they felt the breakfast was a slap in the face due to the minimal portions. Others pointed out discrepancies in the breakfast inclusivity based on room occupancy, which led to additional charges for extra guests. There were instances of failure to deliver services as promised, with breakfast not being served on holidays and some experiencing service unsuitable for their room's capacity.
In summary, while Fiesta Versalles' breakfast has pockets of appeal for its flavor and simplicity, it generally falls short in terms of variety, portion size, service speed, and consistency. Guests seeking a hearty and diverse breakfast experience might consider exploring other dining options during their stay.
Rooms
Fiesta Versalles appears to have several areas needing improvement, especially regarding its rooms. While some guests mentioned that the rooms were comfortable and clean, the overwhelming feedback highlights issues that potential guests should consider. Many reviews noted that the rooms suffered from a musty smell, often attributed to dampness and lack of ventilation as there are no windows or extractor fans in the bathrooms. Additionally, the overall maintenance of the rooms seems to be lacking, with complaints about cleanliness, including dusty surfaces and unclean bathrooms. The beds are described as being in poor condition, with comments about worn-out mattresses and protruding springs. There are also reports of bedbugs and even cockroaches, which raise significant hygiene concerns. Noise levels within the rooms appear to be an issue, with inadequate window coverings contributing to disrupted sleep. The hotel seems to be in need of an update, being described as old with essential amenities like heating and hot water not functioning as expected. Overall, travelers might find the current state of the rooms at Fiesta Versalles less than satisfactory.
Beds
Fiesta Versalles offers a mixed experience when it comes to bed comfort. Several guests have praised the beds for being very comfortable, providing good restful sleep, complemented by an atmosphere that enhances relaxation. Some travelers have noted the convenience of finding everything necessary for resting within the room, highlighting an overall comfortable environment.
However, feedback also points to significant areas for improvement. There's a recurring mention of mattresses being worn out, saggy, and indented from previous use, which has left some guests dissatisfied with the condition of their sleeping arrangements. Concerns have been raised about cleanliness, with reports of stained sheets and mattress issues, including protruding springs. Instances of bites on guests and the lack of essential linens present a challenge to the perception of safety and comfort.
The rooms, noted to be small and without many amenities, may not meet some guests’ expectations for space. Additionally, the complimentary breakfasts have been critiqued negatively, suggesting a possible area for enhancement to improve overall guest satisfaction. Despite the positive comments regarding comfort, these factors might affect a guest’s overall experience at the hotel.
Cleanliness
Fiesta Versalles, a hotel located in a convenient downtown area, receives mixed reviews regarding its cleanliness. Many guests praise the hotel for its clean rooms and comfortable accommodations, with several highlighting the consistently good attention from the cleaning staff. The facility's location is often noted as a bonus, along with its economic pricing and available amenities such as parking and included breakfast.
However, some guests report issues that suggest lapses in maintenance and cleaning quality. These include instances of neglected facilities, presence of pests, and complaints about unpleasant odors and the condition of towels and carpets. While the hotel maintains an overall sense of cleanliness according to various reviews, there are noticeable discrepancies in experiences among visitors.
Overall, Fiesta Versalles offers clean and well-positioned accommodations, but travelers should be aware of occasional cleanliness inconsistencies and the hotel's need for better upkeep.
Staff
At Fiesta Versalles, guests frequently highlight the standout service provided by the hotel staff. The team is consistently described as friendly, helpful, and attentive, ensuring that visitors are well taken care of during their stay. Many reviewers emphasize the excellent leadership of the supervisor, which seems to inspire a strong sense of commitment and good service across the team. The reception staff, in particular, receive frequent commendations for their kindness and attention to detail, whether it's the receptionists during the day or those handling the nighttime duties.
Despite a few occasional remarks about less pleasant staff interactions, the general consensus points to the staff's positive attitude, with many guests noting the warmth and sincerity of their treatment. The cleaning staff's efforts also contribute to a positive overall experience, maintaining clean and welcoming facilities. Overall, the friendly and attentive service of the staff at Fiesta Versalles significantly enhances the guests' stay, making it a recommended choice for travelers seeking a comfortable and hospitable environment.
Wi-Fi
Fiesta Versalles offers complimentary Wi-Fi to its guests, but the connectivity experience varies. While some users report a good Wi-Fi signal, others note challenges with the internet in various parts of their rooms or find themselves needing to access the lobby for a reliable connection. The signal appears to be inconsistent, particularly in areas like bathrooms, where the reach is notably limited. Despite efforts to provide internet access throughout the hotel, some guests experience difficulties connecting their devices, leading to a less seamless internet experience for some.
3 Star
Nestled in the heart of downtown Monterrey, Fiesta Versalles offers an affordable option for travelers seeking a convenient location. Guests often highlight its value for money, making it a solid choice for short stays or anyone on a budget. Its proximity to central attractions enhances its appeal for those looking to explore the city without straining their wallet. While some reviews point out the need for more variety in the breakfast offerings, others find the hotel's accommodations satisfactory for basic needs.
However, potential visitors should be aware that feedback regarding the facilities is mixed. The hotel shows its age, with some reports of cleanliness issues and maintenance concerns, such as unclean rooms and carpets. Service is also a point of contention, with guests sometimes feeling the experience doesn't match the cost. While the area is noted to be somewhat challenging, and the overall safety a concern for some, those prepared for a no-frills stay might find Fiesta Versalles adequate for their needs.
No, Fiesta Versalles doesn't have any pool.
No, a spa isn't available at Fiesta Versalles.
No, Fiesta Versalles doesn't allow dogs.
Yes, parking facilities are available at Fiesta Versalles.