Krystal Monterrey
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Summary of reviewsKrystal Monterrey is highly praised for its prime location, providing easy access to Monterrey's central attractions such as Macroplaza, Barrio Antiguo and Santa Lucía Riverwalk. Guests appreciate the convenience of nearby restaurants, shops and museums and often remark on the safety and peacefulness of the surrounding area. The hotel's scenic views of mountains and the cityscape also receive positive mentions, reinforcing its appeal for both leisure and business travelers.
The breakfast buffet at Krystal Monterrey receives accolades for its delicious, varied offerings and outstanding service, particularly from staff like Señor Antonio. However, some guests find the cost to be high, suggesting booking packages that include breakfast for better value.
Dinner at the hotel is generally well-regarded with guests enjoying the friendly and attentive staff, as well as flavorful dishes like tortillas with fried beans and Sunday barbecue. While the dining experience is overall positive, some guests feel the menu is limited, service can be slow during transitions and pricing occasionally seems high. The bar service garners mixed reviews with some guests desiring longer hours and better value.
The rooms are frequently noted for their spaciousness, comfort and beautiful views. Cleanliness is generally praised, though there are occasional reports of maintenance issues, noise and inconsistent housekeeping standards. The absence of certain amenities like refrigerators and microwaves in some rooms leads to dissatisfaction among a few guests.
The cleanliness of the hotel receives mixed feedback with common areas and rooms often described as very clean, yet some guests experiencing issues like dirty hallways and inconsistent housekeeping.
The staff at Krystal Monterrey are widely praised for their friendliness, attentiveness and excellent service with individuals such as Rafael, Hanna, Elizabeth, Joshua and Lesly receiving special commendations. Despite some isolated negative encounters, the majority of guests are satisfied with the staff's hospitable nature.
WiFi experiences vary with some guests enjoying fast, reliable connections, while others face issues with stability, speed and frequent disconnections.
The gym is generally appreciated for its condition and spaciousness, though some guests note outdated equipment and occasional closure or resource limitations.
Parking services receive mixed reviews with guests mentioning high valet costs, slow service and limited parking spaces. Some guests find the parking arrangements confusing and in need of better signage.
The beds are consistently highlighted for their exceptional comfort and cleanliness, contributing significantly to a restful stay, despite occasional inconsistencies in mattress firmness and bed sizes.
Overall, Krystal Monterrey delivers a comfortable, modern experience with excellent amenities, a fantastic location, friendly staff and commendable service. While there are areas for improvement, most guests find the hotel provides good value and would recommend it for future stays.
Categories
The breakfast buffet at Krystal Monterrey receives accolades for its delicious, varied offerings and outstanding service, particularly from staff like Señor Antonio. However, some guests find the cost to be high, suggesting booking packages that include breakfast for better value.
Dinner at the hotel is generally well-regarded with guests enjoying the friendly and attentive staff, as well as flavorful dishes like tortillas with fried beans and Sunday barbecue. While the dining experience is overall positive, some guests feel the menu is limited, service can be slow during transitions and pricing occasionally seems high. The bar service garners mixed reviews with some guests desiring longer hours and better value.
The rooms are frequently noted for their spaciousness, comfort and beautiful views. Cleanliness is generally praised, though there are occasional reports of maintenance issues, noise and inconsistent housekeeping standards. The absence of certain amenities like refrigerators and microwaves in some rooms leads to dissatisfaction among a few guests.
The cleanliness of the hotel receives mixed feedback with common areas and rooms often described as very clean, yet some guests experiencing issues like dirty hallways and inconsistent housekeeping.
The staff at Krystal Monterrey are widely praised for their friendliness, attentiveness and excellent service with individuals such as Rafael, Hanna, Elizabeth, Joshua and Lesly receiving special commendations. Despite some isolated negative encounters, the majority of guests are satisfied with the staff's hospitable nature.
WiFi experiences vary with some guests enjoying fast, reliable connections, while others face issues with stability, speed and frequent disconnections.
The gym is generally appreciated for its condition and spaciousness, though some guests note outdated equipment and occasional closure or resource limitations.
Parking services receive mixed reviews with guests mentioning high valet costs, slow service and limited parking spaces. Some guests find the parking arrangements confusing and in need of better signage.
The beds are consistently highlighted for their exceptional comfort and cleanliness, contributing significantly to a restful stay, despite occasional inconsistencies in mattress firmness and bed sizes.
Overall, Krystal Monterrey delivers a comfortable, modern experience with excellent amenities, a fantastic location, friendly staff and commendable service. While there are areas for improvement, most guests find the hotel provides good value and would recommend it for future stays.
Romantic Hotel
Located in the heart of the city, this hotel offers spacious rooms with views of Plaza Hidalgo or Plaza Escobedo. It features a heated pool, gym, and excellent service, making it suitable for a romantic stay. The hotel provides easy access to major attractions.
Hotel with Parking
This hotel provides parking and is situated in Monterrey Centro. It is a well-regarded option with good amenities.
Hotel with Gym
Krystal Monterrey features a fully-equipped gym with cardio machines.
4-Star Hotel
Located in the city center, this hotel offers a combination of comfort and accessibility, making it a convenient base for exploring Monterrey's attractions. Guests can enjoy well-maintained rooms and essential amenities for a pleasant stay.
Hotel for Honeymoon
Business Hotel
Accessible Hotel
Guest Reviews
Krystal Monterrey is celebrated for its prime location, making it an excellent choice for visitors keen to explore the heart of Monterrey. The hotel is positioned centrally, providing easy access to notable landmarks such as Macroplaza, Barrio Antiguo and Santa Lucía Riverwalk, all within a short walking distance. Guests frequently mention the convenience of having a wide array of restaurants, shops, museums and other attractions nearby, allowing them to immerse themselves in the local culture without needing to rely on transportation.
The area around the hotel is not only bustling with activities but is also described as safe and peaceful, which adds an extra layer of comfort for travelers. Krystal Monterrey's location makes it ideal for both leisure and business travelers who appreciate proximity to the city center's amenities and tourist spots.
Additionally, the hotel's views, particularly of the surrounding mountains and cityscape, garner positive remarks from guests who enjoy scenic vistas from their rooms. Whether it's the proximity to business centers or the vibrant nightlife, the strategic location of Krystal Monterrey emerges as one of its most defining features, consistently highlighted as a top reason for choosing this hotel during a stay in Monterrey.
At Krystal Monterrey, breakfast is a mixed experience with some standout highlights. The buffet breakfast garners praise for its delicious and varied offerings with freshly prepared eggs being a noted favorite. Guests frequently describe the breakfast as very good and sometimes even exceptional, relishing the tasty and complete selections available.
Moreover, the cordial and attentive staff, particularly individuals like Señor Antonio, contribute positively to the breakfast experience, ensuring that all needs are met efficiently. The breakfast service is enjoyed in a beautiful, clean dining environment, adding to the overall dining pleasure.
Nonetheless, issues were raised regarding the cost. Many guests feel the breakfast buffet is excessively expensive, particularly noting that at $21 per person, the value did not always match the price. Some also mentioned that the buffet lacked variety on certain days, though opinions on this matter seem to vary.
In summary, while the breakfast at Krystal Monterrey is generally deemed delicious and varied with excellent service, potential guests should be aware of the high costs and consider booking packages that include breakfast to maximize value.
Krystal Monterrey impresses with its dining experiences marked by a combination of excellent service and delicious food. Many guests praise the restaurant's staff for being friendly and attentive, ensuring a comfortable dining experience. The culinary offerings are highlighted as delicious with particular favorites including tortillas with fried beans and a well-loved barbecue served on Sundays.
The food quality is frequently described as very good with guests appreciating the breakfast buffet and the various dining options available. The on-site restaurant consistently garners positive reviews, noted for both its food and beverage service throughout the day. The cleanliness and attention to detail further enhance the dining experience.
However, certain aspects of the dining service could benefit from improvements. Some guests found the dinner menu limited and noted a lack of red wine availability. Others commented on slow service during transitions from lunch to dinner. A few critiques mention high prices that don't always match the perceived value.
Bar operations also received mixed feedback with some guests finding it expensive and wishing it stayed open longer. Despite isolated criticisms regarding the variety and flavor of some dishes, the overall consensus is that dining at Krystal Monterrey is a delightful and satisfying part of the stay.
The guest reviews for Krystal Monterrey consistently highlight the impressive size and spaciousness of the rooms with many guests appreciating comfortable beds and beautiful views, particularly of the mountains or cityscape. Cleanliness is frequently mentioned with several guests noting the rooms were very clean on arrival. Despite the overall positive feedback, there are recurring reports of maintenance issues, such as faulty air conditioning, unpleasant odors and worn-out towels. Some guests reported problems with the cleanliness of specific items like bedspreads and finding previous guests' belongings. Noise and unsatisfactory room temperatures also detracted from some stays. While the hotel's central location and quality of service are well-praised, there are occasional mentions of subpar or inconsistent room quality and the need for renovations. Key amenities like refrigerators, microwaves and coffee makers are missing in some rooms, affecting guest satisfaction. Overall, the spacious rooms and convenient location make it a promising option, albeit with room for improvements.
At Krystal Monterrey, guests consistently highlight the exceptional comfort of the beds, often describing them as very comfortable, super comfortable and even the most comfortable ever. Many have noted the quality of both the beds and the pillows, emphasizing the overall enjoyable sleeping experience. Reviewers appreciate that the beds are spacious, clean and well-kept, making them conducive to a restful stay. However, there are mentions of inconsistencies with some guests finding the mattresses too hard or uncomfortable and others pointing out issues like stained sheets and small bed sizes in double rooms. On the positive side, the beds and linens are often described as luxurious, clean and well-maintained, significantly enhancing the comfort of the accommodation. Overall, while a few areas for improvement exist, the majority of guests seem pleased with the comfortable and cozy bedding provided by Krystal Monterrey.
Krystal Monterrey receives mixed feedback regarding cleanliness. On the positive side, many guests commend the hotel's general cleanliness with rooms often described as very clean, spacious and comfortable. Facilities and common areas are frequently highlighted for their tidiness and excellent upkeep. However, several reviews point out significant issues, such as dirty hallways, stained towels and unclean bathrooms. Some guests encountered issues with inconsistent housekeeping services, including rooms not being cleaned daily and others noticed that cleaning staff sometimes neglected specific details like garbage and bedding changes. Despite the positive remarks on cleanliness, there remains a notable disparity in guest experiences, suggesting room for improvement in maintaining consistent hygiene standards throughout the hotel.
The reviews for 'Krystal Monterrey' paint a largely positive image of the hotel's staff, highlighting their friendliness, attentiveness and overall excellent service. Many guests appreciated the courteous and professional demeanor of the staff across various areas of the hotel, including reception, housekeeping and room service. Notably, individuals such as Rafael, Hanna, Elizabeth, Joshua and Lesly received commendations for their exceptional service.
Guests often mentioned the consistently warm and welcoming treatment they received, which made them feel at home. The receptionists and housekeeping staff, in particular, were frequently described as very friendly and hospitable. The bellboys and concierge were also noted for their kindness and assistance.
However, some reviews did express concerns about specific negative encounters. Issues such as rude or unhelpful staff, particularly at reception, were mentioned, along with isolated incidents of poor organization and slow service from valet personnel. Despite these occasional criticisms, the prevalent sentiment was one of high praise for the general attentiveness and kindness of the 'Krystal Monterrey' staff.
Overall, while there were a few exceptions, the majority of reviews reflect a high level of satisfaction with the staff’s friendly and helpful nature, contributing to an enjoyable stay at the hotel.
The WiFi experience at Krystal Monterrey presents a mixed bag of reviews from guests. On a positive note, some guests have praised the hotel's WiFi for being excellent, reliable, fast and easy to connect. Many guests found the WiFi coverage to be good and strong throughout the building with consistent high-speed performance. These positive experiences suggest that for some visitors, the hotel's internet amenities met or even exceeded expectations.
However, several guests have reported issues with the hotel's internet service. Common complaints include inconsistent and slow WiFi, frequent disconnections and weak signals, particularly in the rooms. Some guests had to deal with daily changes to the WiFi password, which they found inconvenient. The intermittent and unreliable nature of the connection left some guests struggling to stay connected, impacting their ability to work or communicate effectively. While the management appears responsive, resolving WiFi issues quickly, the experience has not been universally smooth.
In summary, while a number of guests have enjoyed stable and fast internet at Krystal Monterrey, a significant proportion have encountered problems with connection stability and speed, suggesting that the hotel's WiFi service could benefit from improvements to meet all guests' needs consistently.
Krystal Monterrey offers a gym that is generally well-regarded by guests with several positive reviews highlighting its excellent condition and spaciousness. Many guests felt that the gym facilities were functioning well and appreciated its convenient location within the hotel. The atmosphere and proper maintenance of the gym made it a good amenity for fitness enthusiasts.
Despite the positive feedback, there are areas for improvement. Some guests found the gym to be limited in resources with specific complaints about the treadmills, of which only one out of three was functioning correctly. A few reviews mentioned that the gym appeared dated and could benefit from better upkeep and cleanliness. There were also instances where the gym was inconvenient or felt abandoned and on occasion, it was even closed, causing dissatisfaction among some visitors.
Overall, while Krystal Monterrey's gym receives praise for its general quality and convenience, attention to maintenance and better management of equipment and cleanliness could enhance the guest experience.
Many guests have noted that parking at Krystal Monterrey is an area with room for improvement. The hotel does offer valet parking, but it comes with an additional fee, which several visitors found excessive and suggested should be included in the room rate. While the valet service is available, it received mixed reviews with some guests describing it as slow and inattentive.
Parking is not free and is charged separately from the stay, which some guests found inconvenient. The hotel's parking lot, which is underground, appears to have limited and uncomfortable spaces and many guests felt there are not enough parking spots. Additionally, there were comments about a lack of clear signage indicating the entrance to the parking area, leading to confusion.
Despite these issues, a few reviews mentioned the parking service was nice and comfortable, providing a secure location for vehicles. However, the overall sentiment indicates that improvements to both the cost structure and the efficiency of the parking system would greatly enhance the guest experience at Krystal Monterrey.
Krystal Monterrey delivers an experience that blends modernity with comfortable luxury, making it a strong choice for family stays and getaways. Newly remodeled and modernized, the hotel stands out with its clean, spacious and aesthetically pleasing facilities, complemented by super comfortable beds and delicious food in the restaurant. The venue boasts a fantastic and well-maintained location, providing easy access to Monterrey's key attractions, restaurants and stores, all just steps away.
Guests commend the excellent service and friendly staff, as well as the impressive cleanliness and comfort of the rooms. The cost-benefit ratio proves favorable with many agreeing that the price is worth it for the quality of facilities and services offered. The hotel shines with its excellent amenities, including deluxe valet parking service, quiet rooms and a restaurant that garners praise for its culinary offerings.
While some reviews mention occasional issues, such as a less reliable dispatcher and some three-star service moments, these concerns appear to be exceptions rather than the rule. Most patrons find that issues are quickly addressed, ensuring an overall smooth stay.
In summary, Krystal Monterrey positions itself as a four-star hotel with a range of benefits that justify its rating. With its modern rooms, great views, excellent location and commendable service, the hotel provides a comfortable and valuable experience for travelers and many would happily recommend it for future visits.
Krystal Monterrey stands out as a favorable choice for business travelers with its strategic location near the Macroplaza and key downtown areas, making it convenient for meetings and work engagements. Visitors frequently highlight the hotel's business style attitude and a generally pleasant demeanor from the staff. The hotel is described as comfortable, boasting good facilities like a well-equipped and comfortable business center, which cater excellently to work-related needs.
The overall comfort of the rooms, coupled with the suitable lighting and cozy beds, ensures a restful stay after a busy day of meetings. The establishment also offers reliable Internet service, crucial for conducting business smoothly. While some guests mention that certain amenities like meeting rooms were occasionally unavailable and there were rare instances of impolite staff, the on-site manager’s attentiveness generally ensures these issues are addressed.
The lobby might not support business events and the WiFi, at times, may not be robust enough for applications like Microsoft Teams, though these concerns seem sporadic. Overall, Krystal Monterrey is praised for its convenience and suitability for business travel, paired with a prime downtown location, making it a strong option for those in town for professional reasons.
Krystal Monterrey is praised for its overall accessibility with many guests finding the location and facilities convenient for those with disabilities. The rooms are designed to be accessible, though some have noted that improved signage could enhance the experience. The hotel's central location ensures easy access to nearby restaurants and stores, contributing to its reputation as very accessible and comfortable. However, a few areas for improvement include an observed lack of heating in both the hotel and the parking facilities. Despite these minor issues, guests appreciate the general ease of access, although some mention that prices might not be budget-friendly for everyone.
Krystal Monterrey offers a calm and serene retreat right in the heart of the city. Guests frequently mentioned the hotel's central location, which makes it convenient for exploring the local area without sacrificing peace and quiet. The atmosphere at Krystal Monterrey is described as both relaxing and romantic, setting the perfect stage for a memorable stay. The beautiful romantic setting and great ambiance contribute to the overall experience, making it an excellent choice for couples seeking a romantic getaway. Additionally, the staff's attentiveness adds a warm and welcoming touch to the cozy hotel environment. While some guests noted that the pillows were uncomfortable, the positive aspects of the stay seem to outweigh this minor inconvenience.
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Location
The area around the hotel is not only bustling with activities but is also described as safe and peaceful, which adds an extra layer of comfort for travelers. Krystal Monterrey's location makes it ideal for both leisure and business travelers who appreciate proximity to the city center's amenities and tourist spots.
Additionally, the hotel's views, particularly of the surrounding mountains and cityscape, garner positive remarks from guests who enjoy scenic vistas from their rooms. Whether it's the proximity to business centers or the vibrant nightlife, the strategic location of Krystal Monterrey emerges as one of its most defining features, consistently highlighted as a top reason for choosing this hotel during a stay in Monterrey.
Breakfast
Moreover, the cordial and attentive staff, particularly individuals like Señor Antonio, contribute positively to the breakfast experience, ensuring that all needs are met efficiently. The breakfast service is enjoyed in a beautiful, clean dining environment, adding to the overall dining pleasure.
Nonetheless, issues were raised regarding the cost. Many guests feel the breakfast buffet is excessively expensive, particularly noting that at $21 per person, the value did not always match the price. Some also mentioned that the buffet lacked variety on certain days, though opinions on this matter seem to vary.
In summary, while the breakfast at Krystal Monterrey is generally deemed delicious and varied with excellent service, potential guests should be aware of the high costs and consider booking packages that include breakfast to maximize value.
Dinner
The food quality is frequently described as very good with guests appreciating the breakfast buffet and the various dining options available. The on-site restaurant consistently garners positive reviews, noted for both its food and beverage service throughout the day. The cleanliness and attention to detail further enhance the dining experience.
However, certain aspects of the dining service could benefit from improvements. Some guests found the dinner menu limited and noted a lack of red wine availability. Others commented on slow service during transitions from lunch to dinner. A few critiques mention high prices that don't always match the perceived value.
Bar operations also received mixed feedback with some guests finding it expensive and wishing it stayed open longer. Despite isolated criticisms regarding the variety and flavor of some dishes, the overall consensus is that dining at Krystal Monterrey is a delightful and satisfying part of the stay.
Rooms
Beds
Cleanliness
Staff
Guests often mentioned the consistently warm and welcoming treatment they received, which made them feel at home. The receptionists and housekeeping staff, in particular, were frequently described as very friendly and hospitable. The bellboys and concierge were also noted for their kindness and assistance.
However, some reviews did express concerns about specific negative encounters. Issues such as rude or unhelpful staff, particularly at reception, were mentioned, along with isolated incidents of poor organization and slow service from valet personnel. Despite these occasional criticisms, the prevalent sentiment was one of high praise for the general attentiveness and kindness of the 'Krystal Monterrey' staff.
Overall, while there were a few exceptions, the majority of reviews reflect a high level of satisfaction with the staff’s friendly and helpful nature, contributing to an enjoyable stay at the hotel.
Wi-Fi
However, several guests have reported issues with the hotel's internet service. Common complaints include inconsistent and slow WiFi, frequent disconnections and weak signals, particularly in the rooms. Some guests had to deal with daily changes to the WiFi password, which they found inconvenient. The intermittent and unreliable nature of the connection left some guests struggling to stay connected, impacting their ability to work or communicate effectively. While the management appears responsive, resolving WiFi issues quickly, the experience has not been universally smooth.
In summary, while a number of guests have enjoyed stable and fast internet at Krystal Monterrey, a significant proportion have encountered problems with connection stability and speed, suggesting that the hotel's WiFi service could benefit from improvements to meet all guests' needs consistently.
Gym
Despite the positive feedback, there are areas for improvement. Some guests found the gym to be limited in resources with specific complaints about the treadmills, of which only one out of three was functioning correctly. A few reviews mentioned that the gym appeared dated and could benefit from better upkeep and cleanliness. There were also instances where the gym was inconvenient or felt abandoned and on occasion, it was even closed, causing dissatisfaction among some visitors.
Overall, while Krystal Monterrey's gym receives praise for its general quality and convenience, attention to maintenance and better management of equipment and cleanliness could enhance the guest experience.
Parking
Parking is not free and is charged separately from the stay, which some guests found inconvenient. The hotel's parking lot, which is underground, appears to have limited and uncomfortable spaces and many guests felt there are not enough parking spots. Additionally, there were comments about a lack of clear signage indicating the entrance to the parking area, leading to confusion.
Despite these issues, a few reviews mentioned the parking service was nice and comfortable, providing a secure location for vehicles. However, the overall sentiment indicates that improvements to both the cost structure and the efficiency of the parking system would greatly enhance the guest experience at Krystal Monterrey.
4 Star
Guests commend the excellent service and friendly staff, as well as the impressive cleanliness and comfort of the rooms. The cost-benefit ratio proves favorable with many agreeing that the price is worth it for the quality of facilities and services offered. The hotel shines with its excellent amenities, including deluxe valet parking service, quiet rooms and a restaurant that garners praise for its culinary offerings.
While some reviews mention occasional issues, such as a less reliable dispatcher and some three-star service moments, these concerns appear to be exceptions rather than the rule. Most patrons find that issues are quickly addressed, ensuring an overall smooth stay.
In summary, Krystal Monterrey positions itself as a four-star hotel with a range of benefits that justify its rating. With its modern rooms, great views, excellent location and commendable service, the hotel provides a comfortable and valuable experience for travelers and many would happily recommend it for future visits.
Business
The overall comfort of the rooms, coupled with the suitable lighting and cozy beds, ensures a restful stay after a busy day of meetings. The establishment also offers reliable Internet service, crucial for conducting business smoothly. While some guests mention that certain amenities like meeting rooms were occasionally unavailable and there were rare instances of impolite staff, the on-site manager’s attentiveness generally ensures these issues are addressed.
The lobby might not support business events and the WiFi, at times, may not be robust enough for applications like Microsoft Teams, though these concerns seem sporadic. Overall, Krystal Monterrey is praised for its convenience and suitability for business travel, paired with a prime downtown location, making it a strong option for those in town for professional reasons.
Accessible
Romantic
No, Krystal Monterrey doesn't have any pool.
No, a spa isn't available at Krystal Monterrey.
No, Krystal Monterrey doesn't allow dogs.
Yes, parking facilities are available at Krystal Monterrey.
Yes, Krystal Monterrey has a gym.
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