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Summary of reviewsHotel La Passerelle is highly praised for its idyllic and serene location by the Ourthe River in the Ardennes. Guests appreciate the picturesque surroundings and calming ambiance, making it a perfect retreat for those seeking peace and tranquility. The hotel's strategic positioning also allows convenient exploration of nearby Durbuy while providing a restful and serene base. The garden and terrace areas, especially by the river, are popular spots for relaxation.
The breakfast experience at Hotel La Passerelle receives glowing reviews with guests commending the extensive and delicious buffet that features a wide variety of fresh products—including rolls, bread, cheeses, jams and cereals. The breakfast service is attentive and efficient, ensuring a satisfying meal to start the day. The dinner offerings are equally lauded for their quality, variety and affordability with the restaurant providing excellent food, friendly service and a lovely view to enhance the dining experience.
Rooms at the hotel are noted for their cleanliness, comfort and modern amenities. Guests find the accommodations cozy and well-maintained with comfortable beds and functional air conditioning. Some rooms offer scenic views of the river, adding to the charm. While a few guests mentioned the need for some room updates and improved cleaning in specific areas, the overall feedback is positive regarding the rooms' comfort and hygiene.
The staff at Hotel La Passerelle stands out for their exceptional friendliness and helpfulness. Guests consistently praise the warm and attentive reception, multi-lingual communication and the overall welcoming atmosphere created by the hotel team. This aspect significantly enhances the overall experience for many visitors.
Wi-Fi service at the hotel has received mixed feedback with some guests facing issues like slow connections and limited availability in rooms. However, when functional, it meets basic needs. Parking is generally sufficient and free, though occasionally impacted by restaurant usage and some guests reported a slippery parking area.
Overall, Hotel La Passerelle offers a superb combination of a tranquil location, excellent food, comfortable accommodations and exceptional service, making it an excellent choice for those looking to escape the hustle and immerse themselves in natural beauty.
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