Marriott's Shadow Ridge I - The Villages is lauded for its prime location and serene atmosphere, ideal for a relaxing getaway. It is favorably located near several golf courses, stores, restaurants and entertainment options. With spacious rooms, multiple pools and thoughtful amenities, this resort ensures a comfortable stay for all its guests. Convenient parking, a free shuttle service and helpful staff further enhance the overall experience.
The rooms are consistently praised for their cleanliness, spaciousness and comfort. Complete kitchens and large bathtubs add a layer of convenience, especially for families. The cozy, homelike ambiance and ample size of the villas make them perfect for longer stays, accommodating families with ease. While minor noise issues from adjacent rooms were noted, the overall comfort and serene surroundings outweigh these inconveniences.
Cleanliness is a strong point across the resort, from the impeccably maintained rooms to the well-kept grounds. Families appreciate the clean and enjoyable pool areas and various amenities tailored for children, such as numerous activities and a pleasant lake with a walking path. The attention to cleanliness extends to the entire property, contributing to the serene and inviting environment.
The staff at Marriott's Shadow Ridge I - The Villages consistently earns high praise for their helpfulness and pleasant demeanor. From the bartenders to the front desk personnel, the employees' professionalism and friendliness enhance the welcoming atmosphere. Guests feel well-cared for with staff accommodating special requests like late check-outs and maintaining attentiveness throughout their stay.
The pool facilities are highlighted as exceptional, especially for families with children. Clean, well-maintained pools, including heated options and a fun pool slide, ensure guests of all ages are entertained. Despite some early closing times, the overall variety and quality of the pools are major attractions.
As a family-friendly destination, the resort shines with numerous activities and amenities geared towards children, ensuring their entertainment and happiness. Spacious and comfortable family rooms, engaging activities and various swimming options make it a preferred choice for family gatherings and vacations. The resort manages to balance relaxation and fun, creating an enjoyable environment for both adults and children.
While the beds receive mixed reviews with some finding them very comfortable and others less so, most guests appreciate the clean sheets and cozy duvets. Despite occasional criticisms about softness and wear, the overall feedback suggests a generally comfortable sleeping experience.
In summary, Marriott's Shadow Ridge I - The Villages excels in many areas, offering a well-rounded, relaxing and enjoyable stay for families and travelers alike. Its prime location, cleanliness, excellent staff and family-friendly amenities make it a highly recommended destination.
The Burgundy is a popular choice for travelers seeking a serene and convenient mountain retreat. The lodge boasts an excellent location, nestled in tranquil forest surroundings yet within easy walking distance to the village, Main Street and nearby snow parks. Guests appreciate the proximity to Bear Mountain, Snow Summit and Pine Knott Marina, offering plenty of opportunities for skiing, hiking and lake adventures.
The lodge is recognized for its great value for money with clean rooms and hospitable staff enhancing the experience. Visitors enjoy the variety of onsite amenities, including a heated pool, BBQ area and a welcoming continental breakfast, which is praised for its variety, especially the inclusion of eggs alongside standard items like cereal and rolls. Though some guests noted periods of unavailability, the breakfast generally meets expectations for a continental offering.
The Burgundy’s rooms are described as spacious and cozy with a rustic cabin feel and unique amenities like private balconies and spa tubs. The vintage decor and comfortable beds are frequently highlighted, along with the friendly and attentive staff who contribute significantly to a positive experience. However, some rooms and common areas are noted as dated and in need of thorough cleaning and updates with occasional issues regarding lighting and heating.
Cleanliness presents a mixed bag; while some guests found their rooms very clean with practical amenities like rock fireplaces, others reported issues like dirty floors, dusty rooms and dated bathroom facilities. Despite these concerns, many still appreciated the lodge’s quiet setting and proximity to dining options.
The staff consistently receive high marks for their friendliness and helpfulness, often going above and beyond to address guest needs and concerns. Their local knowledge and prompt assistance are frequently commended, contributing significantly to the welcoming atmosphere of the lodge.
The pool area is generally enjoyed by guests, particularly the heated pool and hot tub, though maintenance issues such as occasional closures or cleanliness concerns were noted. When fully operational, the pool area and additional amenities like basketball hoops and picnic areas enhance the leisure experience.
Beds at the lodge receive mixed reviews with many guests appreciating the firmness and comfort, while others found them old and uncomfortable. Cleanliness of the bed linen also varied with some guests reporting unpleasant odors and stained sheets.
Fireplaces in the rooms are a generally well-received feature, adding to the cozy atmosphere despite minor issues with lighting or smoke smells. Overall, The Burgundy offers a pleasant stay with a few areas needing improvement, making it a charming base for exploring the best of the area’s outdoor activities, dining and shopping.
Nestled in the heart of Big Bear Lake, the Holiday Inn Resort The Lodge at Big Bear Lake by IHG, boasts an enviable location that consistently impresses guests. The hotel is conveniently situated near Big Bear Lake Village, allowing visitors easy access to shops, restaurants and boutiques. Proximity to the main boulevard, nightlife options, essential amenities, mountains and the lake makes it ideal for exploring the local offerings without extensive travel. The surrounding area is described as beautiful and incredibly convenient, further enhancing the hotel's appeal.
Guests have varied experiences with breakfast at the hotel. While some praise the quality of the food and the attentive, friendly staff, others are disappointed by the additional cost for breakfast and operational inconsistencies, such as unexpected restaurant closures and long wait times. Specific complaints include the lack of coffee and incomplete breakfast servings, indicating a need for service improvement despite the generally positive dining experiences.
The rooms receive mixed reviews. Many guests appreciate their cleanliness, comfort and spaciousness and commend the friendly and attentive staff. However, common complaints include outdated decor, bad smells, ant infestations and issues with room functionality like clogged drains and broken furniture. The thin walls leading to noise disturbances and a lack of daily housekeeping due to understaffing are noted areas for improvement.
Cleanliness is a strong point for the hotel with numerous guests highlighting the pristine condition of the rooms and common areas. Despite the property being slightly outdated, it is well-maintained, contributing to a positive, comfortable stay.
Staff interactions at the hotel offer a mix of experiences. Many guests describe the staff as friendly, accommodating and professional, particularly praising the morning staff and receptionists. However, some guests report encounters with rude, disrespectful and unhelpful front desk staff, suggesting inconsistency in customer service.
The pool area is well-received with guests appreciating its nice appearance, perfect temperature and cleanliness. The outdoor hot tub also garners compliments, though there are occasional mentions of cleanliness issues and pool closures.
Lastly, the comfort of the beds receives mixed feedback. While many guests find the beds comfortable with clean linens and fluffy pillows, others describe the beds as uncomfortable and outdated with flattened pillows. Despite these inconsistencies, some guests report a restful night's sleep.
Overall, the Holiday Inn Resort The Lodge at Big Bear Lake by IHG, stands out for its prime location and dedication to cleanliness, making it a reliable choice for travelers, though it has areas needing improvement in breakfast service, room updates and staff consistency.
*Additional taxes or fees may apply. Please check the final price before completing your booking.Showing 1-6 out of 6 hotels in and around Morongo Valley