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Summary of reviewsThe Holiday Inn Express & Suites - Portland Airport - Cascade Station is highly regarded among travelers for several reasons, particularly focusing on its prime location, welcoming atmosphere and quality services. The hotel's close proximity to Portland International Airport (PDX) makes it an excellent choice for those with early or late flights and the complimentary shuttle service enhances this convenience by offering stress-free navigation to and from the airport.
Guests appreciate the hotel's modern, clean and secure facilities. Located centrally, it is within walking distance to Cascade Station shopping center and diverse dining options. Connections to MAX lines also enable easy access to downtown Portland. The quiet ambiance and safe environment further add to its appeal.
Breakfast at the hotel receives positive feedback with many guests praising the good quality and early service. Though some noted limited choices and occasional early depletion of certain items, the overall response remains favorable, emphasizing its wholesomeness and the friendliness of the staff.
Rooms at the hotel are consistently described as spacious, comfortable and clean, featuring large, comfortable beds and well-maintained amenities, including a gym and pool. Guests also commend the modern, updated design and facilities. While a few mentioned occasional unpleasant odors, overall, the rooms offer a very good experience, enhanced by good shower pressure and a comfortable setting for breakfast.
The hotel's cleanliness stands out with high standards maintained across rooms and common areas. Guests note the well-organized, spacious rooms and modern furnishings, contributing to a comfortable and relaxing stay. The bathrooms, in particular, are highlighted for their cleanliness and excellent shower pressure.
Staff at the hotel are frequently praised for their friendliness, professionalism and helpfulness. Check-in is noted as quick and easy with the front desk personnel particularly commended. Instances of staff going above and beyond, including early morning assistance and during challenging conditions, significantly contribute to the overall positive experience.
The pool receives mixed feedback with many appreciating its cleanliness and suitability for children. However, some guests found the water too cold and missed the presence of a hot tub. Nevertheless, the well-maintained fitness center and market for quick snacks complement the pool area.
Parking experiences vary with some guests finding it convenient and straightforward, while others mention concerns about additional fees and availability, especially during busy times. Despite these concerns, the hotel's overall good value, cleanliness and convenience stand out.
The beds receive high praise for comfort with soft sheets and comfortable pillows contributing to a restful night's sleep. The spacious, clean and modern environment throughout the hotel enhances the overall guest experience, making it a highly recommended lodging choice for travelers seeking comfort, convenience and quality amenities.
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