a&o München Hackerbrücke

Munich 48.14541900, 11.54085700 , Arnulfstr. 102 (Show on Map)
6.9
Rated


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Summary of reviewsa&o München Hackerbrücke stands out for its prime location, which is highly appreciated by guests. The hostel is conveniently situated within walking distance of Munich's main Train and Bus Stations with a tram stop right outside, allowing easy access to the city center and major attractions. Its affordable pricing combined with this strategic location makes it a practical choice for travelers, especially those attending events like Oktoberfest.

The breakfast service at the hostel receives generally positive remarks for its variety and quality, featuring a range of items from rolls and toast to cold cuts and cheese. Some guests liken the breakfast buffet to those found in 3-star hotels. However, the cost and occasional operational issues such as slow refills and long waits are areas mentioned for improvement.

The rooms are often described as spacious, clean and equipped with comfortable furnishings. Despite some issues such as insufficient electrical outlets, lack of air-conditioning and occasional noise, the overall room experience remains satisfactory for most guests. The large and well-maintained bathrooms receive particular praise.

Cleanliness at a&o München Hackerbrücke garners mixed reviews. While many find the rooms and common areas clean and well-kept, inconsistent cleaning services and specific instances of poor hygiene highlight areas needing improvement.

Staff interactions are a mixed bag as well. Many guests commend the reception staff for their friendliness and helpfulness with specific employees receiving praise for their excellent service. However, issues with unprofessional or rude behavior and communication barriers are noted by some guests, affecting their overall service experience.

The WiFi service has mixed reviews with some areas of the hotel offering good connectivity and others experiencing slow speeds, frequent disconnections or complete lack of service. Issues with availability of power sockets near the beds are also noted.

Beds in the hostel receive mixed feedback. Many guests find them comfortable and clean with convenient storage options. However, others report discomfort due to hard or squeaky beds, cleanliness concerns and broken slats. Making beds by oneself and dealing with bed linen issues are common complaints.

The hostel's pet-friendly policy is a plus for travelers with dogs, although some guests feel the absence of specific amenities for pets could be improved.

In summary, a&o München Hackerbrücke offers a well-connected, affordable stay with several strengths in location and basic amenities. However, attention to service consistency, cleanliness and some facility improvements could enhance the overall guest experience.
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Room Types
Single Room Bright and modern single rooms featuring a private bathroom with a shower and hairdryer.

Twin Room These bright and modern rooms feature 2 single beds and a private bathroom with a shower.

Quadruple Room Bright and modern room with a modern bathroom. Features wooden furniture and laminate flooring. For the bunk beds bed linen is provided for self-covering.

Bed in 6-Bed Dormitory Room Simply furnished room with lockers and a private bathroom.

Triple Room Rooms are 17 square metres. For the bunk beds bed linen is provided for self-covering.

Family Room (2 Adults + 2 Children) This family room features a flat-screen TV. For the bunk beds bed linen is provided for self-covering.

Six-Bed Room Rooms are 21 square metres. For the bunk beds bed linen is provided for self-covering.

Bed in 4-Bed Dormitory Room Rooms are 17 square metres.

Bed in 8-Bed Dormitory Room Rooms are 22 square metres.

Guest Reviews
6.9
Rated
Location
The location of a&o München Hackerbrücke is frequently highlighted as one of its best features according to guest reviews. Situated within walking distance—ranging from 15 to 25 minutes—from Munich's central Train and Bus Stations, the hotel offers good accessibility to public transportation. Several reviews note the convenience of having a tram stop right outside the hostel, making it easy to connect with the city center and other key attractions.

Guests appreciate the proximity to major transportation hubs, such as the S-Bahn and various tram lines, which facilitate easy exploration of Munich. Some also mentioned the hostel's strategic location for events such as Oktoberfest with some popular sites being just a short walk away.

Despite a few remarks about noise due to its location on a busy street, most guests find the area quiet and ideal for a restful stay. Additionally, the affordable pricing in conjunction with its central location seems to be a significant draw for visitors.

Overall, the hostel's well-connected and central location, combined with its affordability, makes it a practical choice for travelers looking to explore Munich efficiently.

Breakfast
The breakfast at a&o München Hackerbrücke receives mixed reviews, leaning towards positive for its variety and overall quality. Many guests appreciate the breakfast, describing it as "good", "very good" and "delicious". Some highlight the selection and substantial nature of the breakfast, noting it includes a range of items such as rolls, toast, cold cuts and cheese and remark that it is "complete" and "well taken care of". The breakfast buffet is mentioned as being quite rich and even competitive with offerings at 3-star hotels.

However, several guests find the breakfast price too high with some mentioning costs of around €9 to €11. The need to pay separately or use specific tokens was also a point of contention. There are mentions of operational issues such as slow refills and long waits for items like eggs and pancakes. Some reviews pointed out limited options and disappointments like no fresh bread rolls or missing items such as fruit and croissants.

A few guests have had negative experiences, describing the breakfast as "not worth the price", "simple", "uninspiring" or "poor". Remarks also mention that the breakfast area can be unappealing and overcrowded at times.

Despite these critiques, the breakfast remains a generally well-regarded aspect of the stay for many, providing a convenient and sufficient start to the day.

Rooms
The guest reviews for 'a&o München Hackerbrücke' provide a mixed but generally positive picture, especially concerning the rooms. The rooms are often described as spacious, clean and equipped with comfortable and modern furnishings. Many guests appreciated the practical and functional layout with some rooms boasting private bathrooms and recent renovations. Others highlighted the comfort of the beds and the noise cancellation, making it a good value for money.

However, there are notable areas for improvement. Several reviews mention issues with cleanliness, such as unmade beds, lingering bad smells and poorly maintained facilities. The lack of sufficient electrical outlets was a common complaint, especially in shared rooms designed for multiple occupants. The absence of air conditioning or fans was felt acutely during warm nights, making the rooms stuffy and hot. Some guests faced specific issues like noisy environments due to traffic or construction, malfunctioning amenities like TVs and heaters and poor lighting.

Despite these drawbacks, the hotel generally meets basic expectations, providing essential amenities for a comfortable stay. The hotel's location and large, well-equipped bathrooms also garnered positive feedback. While there are aspects that need attention, the overall room experience at 'a&o München Hackerbrücke' remains fairly satisfactory for most guests.

Beds
Reviews of the beds at a&o München Hackerbrücke paint a mixed picture. On the positive side, many guests found the beds new, comfortable and equipped with good mattresses, praising their soft and clean conditions. Some appreciated the affordable price and the under-bed storage and lockers, which added convenience. The bunk beds were noted for being sturdy and well-designed, offering some degree of privacy which was well-received.

However, there are numerous reports of discomfort and issues regarding the beds. Complaints include beds being hard, squeaky and noisy, making it difficult for some guests to get a good night's sleep. Beds often had to be made by the guests themselves with bed linen sometimes not provided or requiring a trip to reception. Additionally, several guests found the mattresses too firm, comparing them unfavorably to prison mattresses and some beds even had broken slats.

Notably, the beds for children were often unmade on arrival and the bunk beds particularly drew criticism for making loud noises and lacking bed linen. The bed lights and USB chargers frequently didn't work and there seemed to be an issue with double-booking beds. Cleanliness was another area of concern with reports of stains and crumbs on the beds upon check-in. Despite some bed areas being described as private, the lack of accessible power sockets near beds was another inconvenience for many.

Overall, while the beds at a&o München Hackerbrücke offer good value for those who prioritize cost and certain conveniences, the experience can be quite hit or miss based on individual preferences and expectations for comfort and maintenance.

Cleanliness
The guest reviews for a&o München Hackerbrücke present a mixed impression of the hotel's cleanliness. On the positive side, many guests noted that the facilities are clean and modern with rooms that are generally tidy and well-organized. The common areas and bathrooms are frequently mentioned as clean and the daily cleaning service appears to maintain an acceptable standard for most visitors. Several remarks appreciated the fresh renovations and the overall cleanliness of the rooms, including bed linens, towels and bathroom amenities.

However, there are numerous comments that highlight significant areas for improvement. Some guests experienced dirty rooms, unpleasant smells and unclean bathrooms. Issues such as stained bedding, dusty furniture and food leftovers were reported. The hallways and elevators were described as filled with unpleasant odors and sometimes, dirty. A recurring concern was that the cleaning service might not be thorough enough with some guests pointing out specific instances of poor hygiene, such as ants in the room and dirty windows.

Despite these varied opinions, the general consensus seems to suggest that while the hotel's cleanliness meets basic standards, there are inconsistencies that need addressing to enhance the overall guest experience.

Staff
The staff at a&o München Hackerbrücke receive mixed reviews from guests with opinions varying widely. On the positive side, many visitors praise the friendly, welcoming and helpful attitude of the reception staff. Several reviews highlight specific employees who provided excellent service, noting their politeness, efficiency and cheerful demeanor. Guests appreciated the staff's willingness to assist, their competence and their ability to accommodate requests, even during early morning hours. The self-check-in kiosks also received favorable mentions for their convenience.

However, a significant number of reviews pointed out issues with unprofessionalism and rudeness among some staff members. Some guests felt that the staff were unmotivated, unhelpful and even disrespectful at times. There were instances where the reception staff appeared overwhelmed or inattentive, leading to poor service. Communication barriers were also a concern, as several employees had limited proficiency in German, which affected the quality of interactions. Additionally, some guests faced unresolved issues and received inadequate support from the management.

In summary, while the staff at a&o München Hackerbrücke have been commended for their friendliness and helpfulness by many guests, there are notable instances of unprofessional behavior and service shortcomings that need addressing.

Wi-Fi
The WiFi at a&o München Hackerbrücke receives mixed reviews from guests. On the positive side, there are areas of the hotel where WiFi works well with some visitors noting that it reaches the rooms effectively and is sufficient for streaming services like YouTube. The lobby is mentioned as having plenty of power outlets, which is convenient for charging devices.

However, there are significant drawbacks reported by several guests regarding the internet service. Complaints include fluctuating connection quality, slow speeds and frequent disconnections. Some guests experienced extended WiFi outages every few days and many noted that the service was unreliable or didn't work at all. There were also mentions of numerous areas within the hotel where WiFi was completely unavailable.

The availability of power sockets near the beds was another issue with some guests pointing out a lack of usable outlets in these areas, while others found that the sockets near their beds were not functional. Overall, while there are pockets of good connectivity, the general sentiment towards the hotel's WiFi service indicates room for improvement.

Dog Friendly
Located in Munich, a&o München Hackerbrücke is noted for its pet-friendly policy, making it a suitable option for travelers with dogs. The hotel frequently accommodates many dog owners, although specific amenities for dogs appear to be minimal or unspecified. Despite the pet-friendly claim, some guests have pointed out a lack of dog-related services and utensils in the kitchen area, which might be essential for a comfortable stay with a pet. Nevertheless, the fact that dogs are allowed at the hotel is a positive aspect for those looking to travel with their furry companions.


No, a&o München Hackerbrücke doesn't have any pool.

No, a spa isn't available at a&o München Hackerbrücke.

Yes, a&o München Hackerbrücke welcomes dogs.

No, parking facilities aren't available at a&o München Hackerbrücke.

No, a&o München Hackerbrücke doesn't have a gym.

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