Crowne Plaza Muscat OCEC by IHG
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Summary of reviewsCrowne Plaza Muscat OCEC by IHG, stands out for its strategic location near the Muscat International Airport and the Oman Convention and Exhibition Center (OCEC). The serene and peaceful environment, complemented by beautiful views, adds to its appeal, making it an ideal stay for business travelers and those with events at the convention center. However, the seclusion from Muscat's city center and other attractions necessitates transportation for broader exploration and access to amenities.
The breakfast experience at the hotel is a significant highlight with guests praising its variety and quality. The breakfast buffet caters to diverse tastes with an array of local and international dishes, live cooking stations and an elegant presentation. The friendliness and efficiency of the service enhance the dining experience, although there are occasional comments about the buffet's appeal post-peak times and some brunch items being less fresh.
Dinner options receive mixed reviews. Many guests enjoy the diverse selection and the quality of food, particularly praising the hotel's Thai restaurant and desserts. However, there are critiques regarding the variability in buffet quality, the high prices and limited vegetarian options. For some, the perceived lack of value and limited dish diversity are areas for improvement.
The rooms are frequently described as clean, spacious and well-appointed, offering modern amenities and comfortable interiors suitable for business and leisure. Some rooms provide lovely views of the lake, pool or city. Although minor issues such as dated furniture and sporadic cleanliness concerns are noted, the overall room experience remains positive. The staff's attentive service further enhances the stay.
Cleanliness is a strong suit of the hotel with guests commending the spotless and well-maintained facilities, including rooms, reception, the gym and the adult pool. The staff’s dedication to maintaining high standards of hygiene is particularly appreciated.
The staff at Crowne Plaza Muscat OCEC are consistently praised for their professionalism, politeness and attentiveness. The reception team, in particular, receives accolades for their quick responses and friendly demeanor. Despite occasional minor delays, the overall service quality leaves a positive impression on guests.
Free WiFi service, however, receives mixed feedback with some guests finding it fast and reliable in certain areas, while others report issues with connectivity, speed and consistency, particularly in the rooms.
The spa is highly praised for its treatments and facilities with guests enjoying facials, massages and the spa pedicure. Nonetheless, some suggest improvements in ambiance and maintenance, particularly for the pool area. The gym receives largely positive reviews for its modern equipment and 24/7 availability, although its small size and occasional maintenance closures are noted.
The pool area at the hotel is appreciated for its cleanliness and relaxing ambiance, although its small size, tendency to overcrowd and maintenance issues such as cold water and dirt affect some guests' experiences. Suggestions for improvements include better maintenance, more shading and extended operating hours.
Families find the hotel accommodating and comforting with facilities suitable for children, including the swimming pool and connected rooms. However, suggestions for additional provisions for very young children and more outdoor variety were noted. Overall, the hotel is praised for its family-friendly environment.
The beds at Crowne Plaza Muscat OCEC receive high compliments for their comfort with guests appreciating the variety of bed sizes and clean, well-maintained bedding. Mixed opinions on the pillows with some finding them uncomfortable or too soft, were the only minor setback.
Overall, Crowne Plaza Muscat OCEC is highly regarded for its strategic location, cleanliness, rooms and exceptional service, making it a preferred choice for business travelers, families and those seeking a peaceful stay near the convention center.
Categories
The breakfast experience at the hotel is a significant highlight with guests praising its variety and quality. The breakfast buffet caters to diverse tastes with an array of local and international dishes, live cooking stations and an elegant presentation. The friendliness and efficiency of the service enhance the dining experience, although there are occasional comments about the buffet's appeal post-peak times and some brunch items being less fresh.
Dinner options receive mixed reviews. Many guests enjoy the diverse selection and the quality of food, particularly praising the hotel's Thai restaurant and desserts. However, there are critiques regarding the variability in buffet quality, the high prices and limited vegetarian options. For some, the perceived lack of value and limited dish diversity are areas for improvement.
The rooms are frequently described as clean, spacious and well-appointed, offering modern amenities and comfortable interiors suitable for business and leisure. Some rooms provide lovely views of the lake, pool or city. Although minor issues such as dated furniture and sporadic cleanliness concerns are noted, the overall room experience remains positive. The staff's attentive service further enhances the stay.
Cleanliness is a strong suit of the hotel with guests commending the spotless and well-maintained facilities, including rooms, reception, the gym and the adult pool. The staff’s dedication to maintaining high standards of hygiene is particularly appreciated.
The staff at Crowne Plaza Muscat OCEC are consistently praised for their professionalism, politeness and attentiveness. The reception team, in particular, receives accolades for their quick responses and friendly demeanor. Despite occasional minor delays, the overall service quality leaves a positive impression on guests.
Free WiFi service, however, receives mixed feedback with some guests finding it fast and reliable in certain areas, while others report issues with connectivity, speed and consistency, particularly in the rooms.
The spa is highly praised for its treatments and facilities with guests enjoying facials, massages and the spa pedicure. Nonetheless, some suggest improvements in ambiance and maintenance, particularly for the pool area. The gym receives largely positive reviews for its modern equipment and 24/7 availability, although its small size and occasional maintenance closures are noted.
The pool area at the hotel is appreciated for its cleanliness and relaxing ambiance, although its small size, tendency to overcrowd and maintenance issues such as cold water and dirt affect some guests' experiences. Suggestions for improvements include better maintenance, more shading and extended operating hours.
Families find the hotel accommodating and comforting with facilities suitable for children, including the swimming pool and connected rooms. However, suggestions for additional provisions for very young children and more outdoor variety were noted. Overall, the hotel is praised for its family-friendly environment.
The beds at Crowne Plaza Muscat OCEC receive high compliments for their comfort with guests appreciating the variety of bed sizes and clean, well-maintained bedding. Mixed opinions on the pillows with some finding them uncomfortable or too soft, were the only minor setback.
Overall, Crowne Plaza Muscat OCEC is highly regarded for its strategic location, cleanliness, rooms and exceptional service, making it a preferred choice for business travelers, families and those seeking a peaceful stay near the convention center.
Luxury Hotel
This 5-star hotel is conveniently located near the Oman Convention & Exhibition Centre, offering modern facilities for both business and leisure. It features an outdoor pool, a fitness center, and multiple dining options. While part of a larger chain, it provides a comfortable and upscale experience with good service and amenities expected from a luxury hotel.
Hotel near Golf Courses
Located in Madinat Al Irfan, Airport Heights, this hotel is well-positioned for access to Muscat Hills Golf & Country Club (La Vie Club), which is adjacent to Muscat International Airport.
Hotel Taking Steps Towards Sustainability
This hotel is a recipient of the GOLD LEED certification from the U.S. Green Building Council, demonstrating a strong commitment to environmental sustainability. It has been recognized as a Luxury Sustainable Hotel at the World Luxury Hotel Awards 2024, highlighting initiatives in reducing its environmental footprint through energy-efficient systems and eco-friendly guest offerings. The hotel actively reduces energy wastage, carbon output, and plastic waste, including eliminating over a million plastic bottles annually. Rooms feature zero-carbon AC for sustainable cooling, recyclable glass bottles, and solar-heated water.
Hotel for Honeymoon
This hotel provides modern accommodations and a convenient location near the Oman Convention & Exhibition Centre. It features multiple dining options, a swimming pool, and a relaxing atmosphere, making it a pleasant choice for a honeymoon in Muscat.
Business Hotel
Directly adjacent to the Oman Convention & Exhibition Centre and near the airport, this hotel is purpose-built for business. It offers eight versatile meeting spaces, including a ballroom, boardroom, and meeting rooms, supported by a 24-hour business center and Crowne Meeting Manager Services.
Accessible Hotel
This hotel offers wheelchair accessible rooms with ADA compliant access routes. Accessible bathrooms feature grab bars, tall toilets, adequate clear turning space, tubs with grab bars, portable bathtub seats, handheld showers with hoses, and showers with built-in transfer seats. Accessible parking is available.
Hotel with Gym
Crowne Plaza Muscat OCEC has a fully equipped fitness center with elliptical machines, free weights, rower, stair stepper, stationary bicycle, and treadmill. It is open 24 hours.
4-Star Hotel
This hotel offers modern accommodations and convenient access to the Oman Convention & Exhibition Centre. It features multiple dining options and a health club. Its location in Madinat Al Irfan makes it ideal for business travelers.
Hotel with Outdoor Pool
Crowne Plaza Muscat OCEC by IHG features an outdoor swimming pool. This facility is available to guests for leisure activities and relaxation during their visit.
Hotel with Spa
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Tennis Courts
Guest Reviews
Crowne Plaza Muscat OCEC by IHG, boasts a prime location primarily advantageous for those looking to stay near Muscat International Airport and the Oman Convention and Exhibition Center (OCEC). Guests emphasize the hotel's convenience for early flights and business travel, making it an optimal choice for conference attendees and airport transit.
The hotel is situated in a serene and peaceful area, offering beautiful views and a quiet environment, perfect for those seeking tranquility away from the city's hustle and bustle. The location also enjoys good transport connections, presenting ample parking spaces and clean surroundings.
While the hotel’s proximity to the airport and exhibition center receives high praise, its distance from Muscat's city center and other attractions is noted. Guests often mention that a car is necessary to explore the city, as the hotel is somewhat isolated with no nearby shops, restaurants or entertainment options.
Despite its seclusion, the calm and beautiful location, along with the excellent view and quiet atmosphere, contribute to a relaxing stay. Overall, Crowne Plaza Muscat OCEC is ideal for business travelers and those with events at the convention center, offering comfort and convenience close to the airport but requiring transportation for city exploration and amenities.
Crowne Plaza Muscat OCEC's breakfast consistently receives high praise from guests. Described as excellent, amazing and outstanding, the breakfast buffet offers a diverse array of options that cater to various tastes, including both local and international dishes. Live cooking stations, fresh omelettes and a fine selection of pastries and pancakes enhance the experience. Many guests highlighted the organization, cleanliness and presentation of the buffet, noting it as beautiful, elegant and well-organized. The variety of food, featuring both Arabic and Western dishes, ensures there is something for everyone, making it a satisfying start to the day.
While most reviews are overwhelmingly positive, there are occasional mentions of areas for improvement, such as the buffet becoming less appealing after peak times and some brunch items, like croissants, being occasionally stale. Despite a few negative comments, the overall sentiment leans heavily towards a superb and comprehensive breakfast experience that significantly contributes to the hotel's appeal. Friendly and efficient service from the staff further enhances the dining experience, making breakfast at Crowne Plaza Muscat OCEC a highlight for many visitors.
Crowne Plaza Muscat OCEC by IHG, appears to offer a diverse dining experience that has elicited mixed reactions from guests. On the plus side, many visitors found the evening meals to be plentiful and enjoyable with an extensive selection in both the dinner buffet and the a la carte options. The food at the hotel's various restaurants, including the renowned Thai restaurant, is often praised for its excellent quality and preparation. Notably, the desserts were highlighted as particularly delightful and the dinner service was complemented by welcoming and efficient staff. Several guests also commended the creative presentation and the overall ambiance, which contributed to an enjoyable dining atmosphere.
However, some guests expressed dissatisfaction with certain aspects of their dinner experiences. A common critique was the variability in the quality and temperature of the buffet items, alongside limited vegetarian options and a perceived lack of value for money given the high prices. Additionally, the dinner buffet was mentioned to lack diversity and availability of certain dishes and drinks, leading to a less satisfying dining experience for some patrons.
Overall, while many found the dinner offerings at Crowne Plaza Muscat OCEC to be exceptional and varied, others felt that there was room for improvement in terms of variety, value and consistent quality.
The rooms at Crowne Plaza Muscat OCEC receive high praise for their cleanliness, spaciousness and modern amenities. Guests appreciate the well-appointed and comfortable interiors, often describing them as luxurious and perfectly suitable for both business and relaxation. Many rooms offer beautiful views with some overlooking the lake, pool or providing excellent city views. Technological features such as touch-button activated lights and proper office chairs further enhance the guest experience.
However, some reviews mention that certain elements of the room, like furniture, can appear dated and issues like old mattresses and rusty bathroom bins detract slightly from the overall experience. Some guests also remarked on bad odors and inconsistencies in cleanliness. There were occasional complaints about rooms being far from elevators, lack of balconies and missing essentials like towels and toiletries.
Overall, the rooms are frequently described as spacious, clean and comfortable, providing a good value for the money. The interactive and responsive room staff adds to the positive experience, ensuring that most guests leave with a favorable impression of their stay.
The beds at Crowne Plaza Muscat OCEC by IHG, receive high praise for their comfort. Guests frequently describe the beds as very comfortable with some highlighting them as super or extremely comfortable. The availability of a variety of bed sizes, from large king beds to double beds, adds an extra layer of satisfaction. Additionally, clean and well-maintained bedding contributes positively to the overall experience.
However, opinions on the pillows are mixed with some guests finding them uncomfortable or too soft. A selection of pillows is available, though it doesn't seem to entirely mitigate the discomfort for some. Despite a few isolated complaints regarding the mattress condition and a dusty smell affecting allergies, the overwhelming consensus suggests that the beds offer a restful and cozy sleep experience in a clean and comfortable environment.
Guests also appreciate practical features such as bedside electric sockets, which enhance convenience. While there are minor areas for improvement, the comfort of the beds and the cleanliness of the rooms stand out as significant highlights for a stay at this hotel.
Crowne Plaza Muscat OCEC stands out for its exceptional cleanliness and well-maintained facilities. Guests consistently highlight the hotel as very clean, quiet and beautiful with rooms that are always kept spotless and pleasant. The immaculate state of the property extends to all areas, including the reception, gym and adult pool. Many reviews commend the hotel's overall cleanliness, noting high standards of hygiene and health practices.
However, a few reviews mentioned occasional lapses in room cleaning and maintenance of public areas, such as the pool and public toilets. Despite these isolated issues, the hotel's cleanliness is generally praised with rooms regularly cleaned and well-organized. The serene and tranquil atmosphere, combined with neat and modern spaces, contributes to a comfortable and enjoyable stay.
The staff's dedication to maintaining high cleanliness standards deeply impresses visitors, who also appreciate the peaceful and orderly environment. Overall, Crowne Plaza Muscat OCEC offers a clean, comfortable and quiet experience, ensuring guests feel safe and well cared for during their stay.
Crowne Plaza Muscat OCEC by IHG, excels in providing outstanding hospitality through its exceptional staff. Guests consistently praise the hotel's team for their professionalism, politeness and willingness to go above and beyond to meet the needs of all visitors. The reception staff receive particular mention for their quick and efficient responses with several standout employees such as Mr. Mohammed, Mr. Hisham and Ms. Aisha being highlighted for their friendly and helpful demeanor.
Guests find the entire staff—from housekeeping to room service—helpful, attentive and consistently courteous. Many reviews commend the Omani staff for their exceptional politeness and professional behavior. The dining experience is similarly enhanced by friendly and supportive waitstaff with chefs like Chef Abdullah receiving accolades for their excellent service.
Despite some minor inconsistencies, such as occasional delays in response times, the overall impression of the hotel's service remains highly positive. The staff's cooperative nature, welcoming attitude and readiness to assist guests in any way possible create a memorable experience. The hotel’s emphasis on high-quality service and its devoted, effective team ensures guests feel valued and well-cared for during their stay.
When staying at the Crowne Plaza Muscat OCEC by IHG, guests have shared varied experiences regarding the hotel's WiFi services. Some visitors appreciated the fast and reliable WiFi in certain areas, describing it as quite fast and very good. However, a significant number of guests reported issues with connectivity, describing it as slow, weak and frequently disruptive. Some noted that the WiFi was spotty or patchy, particularly in rooms and it required the TV to be turned on to function properly. There were also mentions of continuous disruptions and difficulty in maintaining a consistent connection. Despite the presence of free WiFi, its quality and speed were often criticized with many finding it to be average or unsatisfactory.
The spa at Crowne Plaza Muscat OCEC by IHG, receives high praise from guests for its fantastic treatments and exceptional facilities. Many reviews highlight the great quality of spa services, including some of the best treatments and a highly appreciated spa pedicure. Guests appreciate the calmness, cleanliness and overall service of the spa, especially enjoying facials and massages.
Despite the positive feedback, some guests found the spa area small and experienced issues like a cold sauna and the spa room ambiance, which some described as uninspiring due to its brown color. Additionally, there were consistent comments about the pool water needing to be cleaned, which affected the overall spa experience.
The gym, although noted as modern and well-equipped with elliptical trainers, was sometimes closed and there were remarks about the spa facilities being unavailable or not working, particularly reflecting the impact of COVID-19 precautions.
Overall, while the spa services are highly commended, there are areas that could benefit from improvement, particularly the ambiance and maintenance of the pool area.
The gym at Crowne Plaza Muscat OCEC by IHG, garners varied feedback, but largely leans positive. Notably open 24/7, the facility features a range of traditional gym amenities and modern equipment, including weight machines and elliptical trainers, making for a fully equipped workout space. Descriptors such as lovely, excellent and great frequently appear, emphasizing the quality of the gym. However, some visitors note that the gym is small and occasionally undergoes maintenance, which might limit access. Despite its size, the gym's modernity and completeness shine through. Although not mentioned in all reviews, the steam room available 24/7 is an additional perk that enhances the overall fitness experience. While the absence of on-site trainers may be a drawback for some, the gym largely meets guests' expectations, making it a solid choice for fitness enthusiasts.
The pool at Crowne Plaza Muscat OCEC by IHG, generally earns positive feedback for its inviting appearance and well-designed layout. Many guests appreciated the pool's cleanliness and relaxing ambiance, complimenting its suitability for both families and solo relaxation. Additionally, the poolside area is noted for being family-friendly and featuring a beautiful, calm environment, often described as a highlight of the stay.
However, there are several recurring concerns. The pool is described by many as small and prone to overcrowding, affecting the overall experience for some guests. Issues with maintenance and cleanliness were mentioned with specific criticisms about cold water temperatures and occasional dirt and insects. Guests also noted the absence of lifeguards and supervision, limited pool hours and early closing times, which some found inconvenient.
Despite these concerns, the pool area continues to be a popular spot among guests, admired for its tranquil setting and the attentive staff. Suggestions for improvement include better maintenance, more shading areas and extended operating hours to enhance the overall guest experience.
Crowne Plaza Muscat OCEC by IHG, is highly regarded for its family-friendly environment. The hotel is particularly comforting and accommodating for families with many rooms arranged to suit family needs, including connected rooms. Guests frequently observed that the hotel is an ideal location for families, citing that it was perfect for family stays and well-suited for both corporate and family events.
Families visiting with children mentioned having enjoyable experiences with facilities such as the swimming pool, which features children's games and floaters. Additionally, the proximity to family entertainment options further adds to the hotel's appeal for those with kids.
While the hotel gets high marks for its family-friendly approach and great pool area, some guests felt the need for additional provisions for very young children and more variety in outdoor spaces for families to walk or relax. Overall, Crowne Plaza Muscat OCEC is recognized as an excellent choice for families looking for comfort, convenience and enjoyable facilities for kids.
Crowne Plaza Muscat OCEC by IHG, stands out as a top-notch option for both business and family stays, potentially rivaling five-star establishments. The hotel offers an exceptional blend of cleanliness, modernity and tranquility, making it an ideal location for travelers seeking comfort and quality service. Many guests note that the clean, spacious and modern interiors contribute significantly to the hotel's high rating of 10/10.
The overall ambiance is peaceful and beautifully maintained, from the well-kept gardens to the spacious lobby. Multiple restaurants and excellent amenities complete the experience, adding to the hotel's top-tier appeal. Rated facilities and services match or even exceed the expectations for a four-star hotel, often likened to a five-star experience. The cleanliness and professionalism add to the sense of a true luxury stay.
However, a few reviews suggest that certain aspects, such as the dining options, might fall short of the five-star mark, emphasizing that the hotel's services are aligned more closely with those of a solid four-star establishment. Regardless, the excellent value for money and high standards make it a recommended choice for travelers with guests often encouraged to consider it for their next trip. The hotel's combination of modern facilities, beautiful architecture and exceptional services make it a worthwhile stay that many find worth recommending to friends.
Crowne Plaza Muscat OCEC by IHG, proves to be a well-regarded choice for business travelers due to its prime location and outstanding services. The hotel's proximity to Oman Convention and Exhibition Center and the airport makes it highly convenient for both layovers and short business stays. With facilities tailored specifically for business needs, it’s clear the hotel is designed to meet the expectations of business travelers.
The environment of the hotel is very much business-oriented, making it an ideal setting for corporate events and business gatherings. The work station in the room and high standards of business services reflect the hotel's commitment to providing a productive working environment. Well-managed and supportive services further enhance its appeal to business guests, making it a strong base for any business-related visit.
The rooms, often noted for their comfort and space, provide a conducive environment for relaxation after a busy day. The hotel’s facilities, including public places with great views, support a pleasant stay, although there was an isolated concern about the fit of the room for remote meetings. Overall, Crowne Plaza Muscat OCEC is an excellent venue for those combining work and leisure, meeting the needs of modern business travelers effectively.
The outdoor pool at Crowne Plaza Muscat OCEC offers a pleasant place to swim and relax, particularly in the morning when it is under the sun. Guests appreciate having an outdoor pool available, although some have noted a desire for additional outdoor pool options. There are, however, some concerns about cleanliness with instances of dirty water and broken floors in the children's pool being mentioned. Despite these issues, the pool area remains a notable feature of the hotel, providing a convenient amenity close to the Oman Convention and Exhibition Center.
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Location
The hotel is situated in a serene and peaceful area, offering beautiful views and a quiet environment, perfect for those seeking tranquility away from the city's hustle and bustle. The location also enjoys good transport connections, presenting ample parking spaces and clean surroundings.
While the hotel’s proximity to the airport and exhibition center receives high praise, its distance from Muscat's city center and other attractions is noted. Guests often mention that a car is necessary to explore the city, as the hotel is somewhat isolated with no nearby shops, restaurants or entertainment options.
Despite its seclusion, the calm and beautiful location, along with the excellent view and quiet atmosphere, contribute to a relaxing stay. Overall, Crowne Plaza Muscat OCEC is ideal for business travelers and those with events at the convention center, offering comfort and convenience close to the airport but requiring transportation for city exploration and amenities.
Breakfast
While most reviews are overwhelmingly positive, there are occasional mentions of areas for improvement, such as the buffet becoming less appealing after peak times and some brunch items, like croissants, being occasionally stale. Despite a few negative comments, the overall sentiment leans heavily towards a superb and comprehensive breakfast experience that significantly contributes to the hotel's appeal. Friendly and efficient service from the staff further enhances the dining experience, making breakfast at Crowne Plaza Muscat OCEC a highlight for many visitors.
Dinner
However, some guests expressed dissatisfaction with certain aspects of their dinner experiences. A common critique was the variability in the quality and temperature of the buffet items, alongside limited vegetarian options and a perceived lack of value for money given the high prices. Additionally, the dinner buffet was mentioned to lack diversity and availability of certain dishes and drinks, leading to a less satisfying dining experience for some patrons.
Overall, while many found the dinner offerings at Crowne Plaza Muscat OCEC to be exceptional and varied, others felt that there was room for improvement in terms of variety, value and consistent quality.
Rooms
However, some reviews mention that certain elements of the room, like furniture, can appear dated and issues like old mattresses and rusty bathroom bins detract slightly from the overall experience. Some guests also remarked on bad odors and inconsistencies in cleanliness. There were occasional complaints about rooms being far from elevators, lack of balconies and missing essentials like towels and toiletries.
Overall, the rooms are frequently described as spacious, clean and comfortable, providing a good value for the money. The interactive and responsive room staff adds to the positive experience, ensuring that most guests leave with a favorable impression of their stay.
Beds
However, opinions on the pillows are mixed with some guests finding them uncomfortable or too soft. A selection of pillows is available, though it doesn't seem to entirely mitigate the discomfort for some. Despite a few isolated complaints regarding the mattress condition and a dusty smell affecting allergies, the overwhelming consensus suggests that the beds offer a restful and cozy sleep experience in a clean and comfortable environment.
Guests also appreciate practical features such as bedside electric sockets, which enhance convenience. While there are minor areas for improvement, the comfort of the beds and the cleanliness of the rooms stand out as significant highlights for a stay at this hotel.
Cleanliness
However, a few reviews mentioned occasional lapses in room cleaning and maintenance of public areas, such as the pool and public toilets. Despite these isolated issues, the hotel's cleanliness is generally praised with rooms regularly cleaned and well-organized. The serene and tranquil atmosphere, combined with neat and modern spaces, contributes to a comfortable and enjoyable stay.
The staff's dedication to maintaining high cleanliness standards deeply impresses visitors, who also appreciate the peaceful and orderly environment. Overall, Crowne Plaza Muscat OCEC offers a clean, comfortable and quiet experience, ensuring guests feel safe and well cared for during their stay.
Staff
Guests find the entire staff—from housekeeping to room service—helpful, attentive and consistently courteous. Many reviews commend the Omani staff for their exceptional politeness and professional behavior. The dining experience is similarly enhanced by friendly and supportive waitstaff with chefs like Chef Abdullah receiving accolades for their excellent service.
Despite some minor inconsistencies, such as occasional delays in response times, the overall impression of the hotel's service remains highly positive. The staff's cooperative nature, welcoming attitude and readiness to assist guests in any way possible create a memorable experience. The hotel’s emphasis on high-quality service and its devoted, effective team ensures guests feel valued and well-cared for during their stay.
Wi-Fi
Spa
Despite the positive feedback, some guests found the spa area small and experienced issues like a cold sauna and the spa room ambiance, which some described as uninspiring due to its brown color. Additionally, there were consistent comments about the pool water needing to be cleaned, which affected the overall spa experience.
The gym, although noted as modern and well-equipped with elliptical trainers, was sometimes closed and there were remarks about the spa facilities being unavailable or not working, particularly reflecting the impact of COVID-19 precautions.
Overall, while the spa services are highly commended, there are areas that could benefit from improvement, particularly the ambiance and maintenance of the pool area.
Gym
Pool
However, there are several recurring concerns. The pool is described by many as small and prone to overcrowding, affecting the overall experience for some guests. Issues with maintenance and cleanliness were mentioned with specific criticisms about cold water temperatures and occasional dirt and insects. Guests also noted the absence of lifeguards and supervision, limited pool hours and early closing times, which some found inconvenient.
Despite these concerns, the pool area continues to be a popular spot among guests, admired for its tranquil setting and the attentive staff. Suggestions for improvement include better maintenance, more shading areas and extended operating hours to enhance the overall guest experience.
Family
Families visiting with children mentioned having enjoyable experiences with facilities such as the swimming pool, which features children's games and floaters. Additionally, the proximity to family entertainment options further adds to the hotel's appeal for those with kids.
While the hotel gets high marks for its family-friendly approach and great pool area, some guests felt the need for additional provisions for very young children and more variety in outdoor spaces for families to walk or relax. Overall, Crowne Plaza Muscat OCEC is recognized as an excellent choice for families looking for comfort, convenience and enjoyable facilities for kids.
4 Star
The overall ambiance is peaceful and beautifully maintained, from the well-kept gardens to the spacious lobby. Multiple restaurants and excellent amenities complete the experience, adding to the hotel's top-tier appeal. Rated facilities and services match or even exceed the expectations for a four-star hotel, often likened to a five-star experience. The cleanliness and professionalism add to the sense of a true luxury stay.
However, a few reviews suggest that certain aspects, such as the dining options, might fall short of the five-star mark, emphasizing that the hotel's services are aligned more closely with those of a solid four-star establishment. Regardless, the excellent value for money and high standards make it a recommended choice for travelers with guests often encouraged to consider it for their next trip. The hotel's combination of modern facilities, beautiful architecture and exceptional services make it a worthwhile stay that many find worth recommending to friends.
Business
The environment of the hotel is very much business-oriented, making it an ideal setting for corporate events and business gatherings. The work station in the room and high standards of business services reflect the hotel's commitment to providing a productive working environment. Well-managed and supportive services further enhance its appeal to business guests, making it a strong base for any business-related visit.
The rooms, often noted for their comfort and space, provide a conducive environment for relaxation after a busy day. The hotel’s facilities, including public places with great views, support a pleasant stay, although there was an isolated concern about the fit of the room for remote meetings. Overall, Crowne Plaza Muscat OCEC is an excellent venue for those combining work and leisure, meeting the needs of modern business travelers effectively.
Outdoor Pool
Yes, Crowne Plaza Muscat OCEC by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Crowne Plaza Muscat OCEC by IHG.
No, Crowne Plaza Muscat OCEC by IHG doesn't allow dogs.
No, parking facilities aren't available at Crowne Plaza Muscat OCEC by IHG.
Yes, Crowne Plaza Muscat OCEC by IHG has a gym.
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