Best Western Premier Westlands
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Summary of reviewsThe Best Western Premier Westlands in Nairobi receives high commendations for its prime and convenient location, making it ideal for both leisure and business travelers. Positioned in a modern and central area, the hotel is just a minute's walk from the Sarit Center and other key shopping destinations like the Westgate Mall. Its proximity to the Nairobi central business district, various commercial areas and Nairobi National Park further enhances its appeal. Guests find the location perfect for attending major events and appreciate the balance of a lively yet peaceful environment suitable for short stays and all types of activities.
The breakfast experience at the hotel is frequently lauded as fantastic with a sumptuous and varied buffet that caters to diverse tastes, featuring fresh squeezed fruit juices and organic items. Guests appreciate the quality, freshness and rich selection of food, as well as the attentiveness of the breakfast staff, which significantly enhances their morning experience.
Dinner services receive mostly positive feedback, especially the rooftop restaurant known for its good ambiance, high-quality food and standout Asian cuisine, although some diners pointed out areas for improvement like food being occasionally too oily or salty and the menu being somewhat limited. Room service and convenient meal options are also appreciated by the guests.
Accommodations at Best Western Premier Westlands are praised for being clean, spacious and comfortable, featuring modern and stylish decor. Guests consistently mention the bright atmosphere and well-maintained amenities, including particularly comfortable beds and nice room views, making it a favorable option for both leisure and business stays.
The hotel's cleanliness is another high point with guests frequently noting that both rooms and common areas are immaculate and fresh, ensuring a hygienic and inviting atmosphere throughout the stay.
Staff at the Best Western Premier Westlands stand out for their exceptional service, warmth and professionalism. Guests frequently commend the employees for their friendliness, attentiveness and efficiency, often mentioning specific staff members who have gone above and beyond to make their stay memorable.
While the WiFi service receives mixed reviews with some guests experiencing strong and reliable connections and others encountering issues with speed and stability, the hotel's efforts in catering to connectivity needs are recognized.
The gym, located on the 11th floor, is described as functional and well-equipped albeit small and somewhat basic for those seeking more extensive workout facilities. Nonetheless, it meets the essential needs for a standard workout.
Parking facilities present a few challenges, such as limited spaces, a complicated basement setup and a cramped entrance. Secure parking is available, but the overall ease of use and space limitations are noted concerns.
The hotel is highly recommended for business travelers due to its excellent facilities, strategic location and cleanliness. Even with occasional connectivity issues and the absence of a dedicated business center, the hotel remains a top choice for professional stays, offering well-organized and modern amenities suitable for long-term business needs.
Overall, the Best Western Premier Westlands provides a high standard of comfort, convenience and hospitality, making it a favorable option for various types of travelers visiting Nairobi.
Categories
The breakfast experience at the hotel is frequently lauded as fantastic with a sumptuous and varied buffet that caters to diverse tastes, featuring fresh squeezed fruit juices and organic items. Guests appreciate the quality, freshness and rich selection of food, as well as the attentiveness of the breakfast staff, which significantly enhances their morning experience.
Dinner services receive mostly positive feedback, especially the rooftop restaurant known for its good ambiance, high-quality food and standout Asian cuisine, although some diners pointed out areas for improvement like food being occasionally too oily or salty and the menu being somewhat limited. Room service and convenient meal options are also appreciated by the guests.
Accommodations at Best Western Premier Westlands are praised for being clean, spacious and comfortable, featuring modern and stylish decor. Guests consistently mention the bright atmosphere and well-maintained amenities, including particularly comfortable beds and nice room views, making it a favorable option for both leisure and business stays.
The hotel's cleanliness is another high point with guests frequently noting that both rooms and common areas are immaculate and fresh, ensuring a hygienic and inviting atmosphere throughout the stay.
Staff at the Best Western Premier Westlands stand out for their exceptional service, warmth and professionalism. Guests frequently commend the employees for their friendliness, attentiveness and efficiency, often mentioning specific staff members who have gone above and beyond to make their stay memorable.
While the WiFi service receives mixed reviews with some guests experiencing strong and reliable connections and others encountering issues with speed and stability, the hotel's efforts in catering to connectivity needs are recognized.
The gym, located on the 11th floor, is described as functional and well-equipped albeit small and somewhat basic for those seeking more extensive workout facilities. Nonetheless, it meets the essential needs for a standard workout.
Parking facilities present a few challenges, such as limited spaces, a complicated basement setup and a cramped entrance. Secure parking is available, but the overall ease of use and space limitations are noted concerns.
The hotel is highly recommended for business travelers due to its excellent facilities, strategic location and cleanliness. Even with occasional connectivity issues and the absence of a dedicated business center, the hotel remains a top choice for professional stays, offering well-organized and modern amenities suitable for long-term business needs.
Overall, the Best Western Premier Westlands provides a high standard of comfort, convenience and hospitality, making it a favorable option for various types of travelers visiting Nairobi.
Hotel with Parking
Best Western Plus Westlands provides free private parking and secured parking facilities. Various parking options, including outdoor and garage parking, are available.
Hotel with Gym
Best Western Plus Westlands features a modern gym with cardio and strength-training equipment. The hotel provides a convenient fitness facility for travelers.
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Guest Reviews
The Best Western Premier Westlands in Nairobi receives high praise for its prime location, ensuring proximity to several key landmarks and amenities. Situated in a modern, safe and central area, the hotel is just a minute's walk from the Sarit Center, a major shopping mall that provides everything from dining to shopping and more. The location offers excellent access to four shopping malls, Westgate Mall being another notable one within five minutes by foot.
Convenience extends to other facets of the hotel's positioning, being close to Nairobi's central business district (CBD), the Express Way—which leads directly to the airport—and a short drive to Nairobi National Park. Guests also appreciate its accessibility to commercial areas and its suitability for business trips, attributing the ease to conduct meetings and visit various offices in Westlands. Moreover, numerous restaurants, bars and tourist sites are within walking distance, ensuring that entertainment and dining options abound.
The surrounding area is relatively quiet yet bustling with activity, offering the perfect balance for both relaxation and exploration. The hotel's position is frequently noted as ideal for short stays, being not just close to shopping centers but also strategically placed for major events like the Propak East Africa fair.
In summary, the Best Western Premier Westlands stands out for its excellent, convenient location, allowing easy access to shopping, dining, commercial activities and key attractions in Nairobi, making it a favorable choice for both leisure and business travelers.
Located in the heart of a bustling urban landscape, Best Western Premier Westlands impresses its guests with an exceptional breakfast experience that sets the tone for a great day ahead. The breakfast offerings are consistently praised for being sumptuous, varied and abundant, catering to diverse palates with a wide selection of options available. Many guests highlight the freshness and quality of the food, particularly enjoying the freshly squeezed fruit juices and homemade organic items.
The buffet spread includes a range of dishes from breads, eggs and baked beans to a diverse assortment of hot and cold options, ensuring there is something for everyone. The staff's attention to detail is evident with special arrangements made for early risers to enjoy a meal before dawn and personalized touches like specially prepared beef sausages for Muslim families. Guests also appreciate the express takeaway breakfast service, making it convenient for those on the go.
Not only does the variety impress, but the consistent quality and taste also leave a memorable mark. Whether it's the express breakfast service or the lavish morning buffet, the breakfast experience is often described as amazing, fantastic and exceeding expectations. Though a few guests mention a need for improvement in variety and quicker refills, the overall consensus is highly positive.
Complementing the delicious food, the friendliness and helpfulness of the breakfast staff enhance the overall experience. From the moment guests arrive for their morning meal, they are met with attentive service, contributing to the high regard in which the breakfast at Best Western Premier Westlands is held.
The dinner experience at Best Western Premier Westlands receives a blend of feedback, mostly tilting towards the positive. Guests appreciate the convenience of having lunch and dinner available at the hotel, including the option for room service. The rooftop restaurant garners particular praise for its nice ambiance, good value and the variety offered by its a la carte menu with many highlighting the Asian cuisine as a standout, despite noting that it can be quite oily at times. The food quality is frequently described as high with excellent service complementing the dining experience. Many guests enjoyed their meals, describing the food as good, excellent and even amazing in some cases.
However, there are some areas for improvement. A few guests mentioned that their initial dinner experience was marred by issues like overly salty food and slow service. Others noted that while the food was generally good, the dinner menu was limited and didn’t quite meet the high expectations set by the rest of the hotel experience. Despite these occasional hiccups, the overall sentiment suggests that diners can expect a satisfying culinary experience with a range of meal options available throughout their stay.
Best Western Premier Westlands in Nairobi impresses with its commendable room quality. Guests consistently praise the accommodations for being clean, spacious and comfortable. Many highlight the modern and stylish decor, alongside well-maintained amenities. The rooms are described as bright and inviting with several mentioning a calming atmosphere. Significant appreciation is given to the hotel for exceeding expectations in terms of cleanliness and comfort, often noted in beautifully appointed rooms that cater well to business travelers with all necessary facilities.
A number of guests appreciated the size of the rooms, though there are mentions of some rooms being on the smaller side. Despite occasional minor issues, such as some rooms not being ready upon check-in or being noisier due to traffic, the general sentiment is overwhelmingly positive regarding the room quality.
Several comments also highlight specific aspects like the comfortable beds, good room design and nice views. Overall, the consensus from guests is that Best Western Premier Westlands offers a high standard of comfort and modernity, making it a favorable choice for both business and leisure stays.
Guests of Best Western Premier Westlands frequently praised the comfort of the beds with many highlighting the beds and pillows as being very comfortable or even super comfortable. Positive comments like comfy, lovely comfy beds, beds are big and comfy and excellent beds were commonly mentioned. While a few guests found the beds too soft or slightly uncomfortable and one mentioned their mattress being very hard, the overall consensus leans significantly towards high sleeping comfort and satisfaction with the bed linens.
Best Western Premier Westlands is consistently praised for its exceptional cleanliness. Guest reviews highlight the immaculate condition of the rooms, describing them as very clean and comfortable with modern and stylish interiors. The entire facility, from the rooms to the common areas, is well-maintained and exhibits superb cleanliness. Guests appreciate the fresh and inviting atmosphere, noting the spotlessly clean environment. Overall, the commitment to cleanliness and maintenance at Best Western Premier Westlands ensures a comfortable and hygienic stay, making it a top choice for travelers. Despite one minor issue with the balcony, guests overwhelmingly commend the hotel for its excellent standards of cleanliness.
The staff at Best Western Premier Westlands have been consistently praised by guests for their exceptional service and warmth. Whether it is the front desk personnel or the team at the rooftop bar, the staff's friendliness and professionalism stand out. Guests have highlighted how the staff's polite and efficient demeanor makes a positive difference, enhancing the overall experience. The front desk members, like Maureen and Kelly, are particularly noted for their professionalism and warm welcomes. The staff’s attentiveness, from addressing requests promptly to warmly greeting incoming guests, contributes significantly to the hotel’s hospitable atmosphere.
Moreover, guests frequently mentioned specific employees by name, praising their helpfulness and friendliness, suggesting a level of personalization that leaves a lasting impression. The collaborative effort from all departments, including security, housekeeping and restaurant services, ensures that guests feel well-cared for throughout their stay. The dedication of the staff in going above and beyond, often remembered as the highlight of a guest's stay, underscores their effectiveness in providing top-notch service.
Visitors commend the staff for being incredibly friendly, exceptionally professional and always willing to help with a smile, even becoming friends with some guests. Overall, the Best Western Premier Westlands staff have set a high standard for hotel hospitality with their courteous, attentive and gracious service.
Best Western Premier Westlands receives mixed reviews regarding its WiFi service. While some guests report good to excellent performance with strong and reliable connections even suitable for online meetings, others find the quality leaves much to be desired. There are frequent mentions of the internet being poor, slow and unstable, suggesting that while some users enjoy a seamless experience, others encounter significant issues. Improvements in WiFi speed and stability could enhance the overall guest experience.
The gym at Best Western Premier Westlands, located on the 11th floor, has garnered mixed feedback from guests. Many appreciate its functionality and note that it contains all the necessary equipment for a standard workout. Described as small but well-equipped, the gym seems to meet the basic needs of most users. While some find it to be sufficient and good, others remark that it is quite basic and wish it had more equipment for weight training. Overall, the gym leaves a generally positive impression despite its size constraints.
Guests at the Best Western Premier Westlands have noted several aspects regarding the hotel's parking facilities. While there is secure parking available, the parking slots are limited and guests often encounter a double park situation. The basement parking space, though present, is described as somewhat complicated and narrow, making it challenging for easy use. The entrance to the car park and the drop-off area are also reported as cramped and awkward for those arriving by car. Additionally, there is no valet service provided. Overall, while security is a positive aspect, ease of use and space are common concerns among guests.
'Best Western Premier Westlands' is lauded as an excellent choice for business travelers with numerous positive remarks highlighting its suitability for those on professional trips. The facilities provided are described as excellent and perfectly suited for business requirements, including those needed for long-term stays. The hotel is strategically located in Westlands, Nairobi, making it perfect for business in that area. It is noted for catering well to business guests and offering services tailored to commercial travelers.
Despite some mentions of missing amenities like a business center and occasional issues with internet connectivity, the overall consensus is that this hotel meets the standard expected for business accommodations. The organization and cleanliness of the hotel are appreciated, along with its modern facilities, solidifying its reputation as an ideal venue for business travelers visiting Nairobi.
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Location
Convenience extends to other facets of the hotel's positioning, being close to Nairobi's central business district (CBD), the Express Way—which leads directly to the airport—and a short drive to Nairobi National Park. Guests also appreciate its accessibility to commercial areas and its suitability for business trips, attributing the ease to conduct meetings and visit various offices in Westlands. Moreover, numerous restaurants, bars and tourist sites are within walking distance, ensuring that entertainment and dining options abound.
The surrounding area is relatively quiet yet bustling with activity, offering the perfect balance for both relaxation and exploration. The hotel's position is frequently noted as ideal for short stays, being not just close to shopping centers but also strategically placed for major events like the Propak East Africa fair.
In summary, the Best Western Premier Westlands stands out for its excellent, convenient location, allowing easy access to shopping, dining, commercial activities and key attractions in Nairobi, making it a favorable choice for both leisure and business travelers.
Breakfast
The buffet spread includes a range of dishes from breads, eggs and baked beans to a diverse assortment of hot and cold options, ensuring there is something for everyone. The staff's attention to detail is evident with special arrangements made for early risers to enjoy a meal before dawn and personalized touches like specially prepared beef sausages for Muslim families. Guests also appreciate the express takeaway breakfast service, making it convenient for those on the go.
Not only does the variety impress, but the consistent quality and taste also leave a memorable mark. Whether it's the express breakfast service or the lavish morning buffet, the breakfast experience is often described as amazing, fantastic and exceeding expectations. Though a few guests mention a need for improvement in variety and quicker refills, the overall consensus is highly positive.
Complementing the delicious food, the friendliness and helpfulness of the breakfast staff enhance the overall experience. From the moment guests arrive for their morning meal, they are met with attentive service, contributing to the high regard in which the breakfast at Best Western Premier Westlands is held.
Dinner
However, there are some areas for improvement. A few guests mentioned that their initial dinner experience was marred by issues like overly salty food and slow service. Others noted that while the food was generally good, the dinner menu was limited and didn’t quite meet the high expectations set by the rest of the hotel experience. Despite these occasional hiccups, the overall sentiment suggests that diners can expect a satisfying culinary experience with a range of meal options available throughout their stay.
Rooms
A number of guests appreciated the size of the rooms, though there are mentions of some rooms being on the smaller side. Despite occasional minor issues, such as some rooms not being ready upon check-in or being noisier due to traffic, the general sentiment is overwhelmingly positive regarding the room quality.
Several comments also highlight specific aspects like the comfortable beds, good room design and nice views. Overall, the consensus from guests is that Best Western Premier Westlands offers a high standard of comfort and modernity, making it a favorable choice for both business and leisure stays.
Beds
Cleanliness
Staff
Moreover, guests frequently mentioned specific employees by name, praising their helpfulness and friendliness, suggesting a level of personalization that leaves a lasting impression. The collaborative effort from all departments, including security, housekeeping and restaurant services, ensures that guests feel well-cared for throughout their stay. The dedication of the staff in going above and beyond, often remembered as the highlight of a guest's stay, underscores their effectiveness in providing top-notch service.
Visitors commend the staff for being incredibly friendly, exceptionally professional and always willing to help with a smile, even becoming friends with some guests. Overall, the Best Western Premier Westlands staff have set a high standard for hotel hospitality with their courteous, attentive and gracious service.
Wi-Fi
Gym
Parking
Business
Despite some mentions of missing amenities like a business center and occasional issues with internet connectivity, the overall consensus is that this hotel meets the standard expected for business accommodations. The organization and cleanliness of the hotel are appreciated, along with its modern facilities, solidifying its reputation as an ideal venue for business travelers visiting Nairobi.
No, Best Western Premier Westlands doesn't have any pool.
No, a spa isn't available at Best Western Premier Westlands.
No, Best Western Premier Westlands doesn't allow dogs.
Yes, parking facilities are available at Best Western Premier Westlands.
Yes, Best Western Premier Westlands has a gym.
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