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Surrounded by tranquil tropical gardens, the Fairmont Norfolk is a beloved 5 star retreat dating back to 1904. Elegant spaces invite many conferences, conventions, soirees and weddings, and the dining options are impressive with restaurants using organic beef, fresh ingredients and vegan options.
Summary of reviewsFairmont The Norfolk is a historic and charming hotel that offers exceptional customer service. The staff are incredibly friendly, helpful and accommodating, going above and beyond to ensure guests are satisfied with their experience. The breakfast is extensive with a range of options to choose from and the freshness and quality of the food is highly praised. The rooms are a good size and furnished with great taste, providing everything guests need and more. While some guests noted the rooms could use renovation, all comfort required was present. The wonderful garden adds to the hotel's iconic status. Overall, Fairmont The Norfolk is a gem of a hotel that offers a memorable experience.
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About Fairmont The Norfolk
Guest Reviews
Guests at Fairmont The Norfolk have left rave reviews about the breakfast offered at the hotel. They describe it as extensive with a range of options to choose from. The freshness and quality of the food is highly praised, including the freshly cooked eggs, warm bakery items and fabulous fruit. Guests are impressed with the variety available with many healthy options to choose from. The catering options, including breakfast, lunch and dinner, are said to be amazing. Some mention that the colonial-style and well-maintained garden also adds to the overall experience. While some guests had issues with the price of food, they still highlight the quality of the breakfast as excellent and hervorragend. Overall, the breakfast at Fairmont The Norfolk appears to be a highlight of the hotel experience.
Fairmont The Norfolk is a beautiful and historic hotel that exudes a special charm. The rooms are a good size and furnished with great taste, providing everything guests need and more. The wonderful garden adds to the hotel's iconic status. The stylish design is complemented by comfortable beds and delicious food. While some guests noted the rooms could use renovation, all comfort required was present. Additionally, some reviews mentioned that the hotel had already undergone renovations in certain areas. Despite minor issues such as clogged sinks and broken lamps, Fairmont The Norfolk remains a very nice and cozy hotel.
Fairmont The Norfolk not only boasts of great ambiance and style, but it also offers exceptional customer service. The staff at the hotel are incredibly friendly, helpful and accommodating, making guests feel welcomed and comfortable during their stay. From giving suggestions on restaurants and bars, to providing immediate assistance when needed, the staff go above and beyond to ensure that guests are satisfied with their experience. The concierge team, led by Jacob, is particularly mentioned for being extra friendly and helpful. Guests also commend Kevin, the manager, for his personable approach and hospitality. Other staff members, like Faith at reception, Patricia at the Cin Cin bar and James the driver, have earned praises for their exceptional service. Overall, the staff at Fairmont The Norfolk provide tiptop service, making it an absolute gem of a hotel.
Yes, Fairmont The Norfolk has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
Yes, a spa is available at Fairmont The Norfolk.
No, Fairmont The Norfolk doesn't allow dogs.
Yes, parking facilities are available at Fairmont The Norfolk.
Yes, Fairmont The Norfolk has a gym.