Al Campanile H Napoli Centro, by ClaPa Group
Naples
40.84677200,
14.26664900
,
Piazza Mercato 45 (check In At Via Alcide De Gasperi, 47)
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Summary of reviews'Al Campanile H Napoli Centro, by ClaPa Group' offers a mixed but generally positive experience for guests, particularly appreciated for its strategic central location in Naples. The hotel's proximity to major transport links such as the train and bus stations, the port and historical sites makes it a convenient base for exploring the city's attractions. The vibrant atmosphere and nearby amenities, including popular spots like Pizzeria Da Michele, enhance its appeal. However, the surrounding neighborhood has been described by some as rough and degraded, especially at night, which might be off-putting to certain travelers. The 15-minute walk required for check-in at a different location is also noted as a minor inconvenience.
While the hotel markets itself as a Bed & Breakfast, many guests were surprised to find that no breakfast service is provided on-site. This has led to some initial confusion, but visitors can frequent a nearby coffee bar which is well-reviewed for its friendly staff and morning meals.
The rooms at 'Al Campanile H Napoli Centro' receive praise for their modern design, spaciousness and comfort. Guests note the clean and well-maintained conditions, modern furniture and amenities like hot tubs and air conditioning. Though some have encountered cleanliness issues such as dirty curtains, musty smells and occasional sightings of pests, these instances appear to be inconsistent. Room maintenance is another area with mixed feedback with problems including broken toilets and malfunctioning whirlpools being reported alongside positive mentions of immaculate rooms.
Cleanliness and maintenance remain areas that could use more consistent attention, as reviews fluctuate from very positive to quite critical. Well-maintained rooms with modern furnishings and strategic locations are frequently appreciated, though instances of dirty bathrooms, stained sheets and cleaning lapses are also reported.
Staff reviews reflect a polarized view. On one hand, many guests commend the staff for being friendly, courteous and helpful, mentioning efficient service and pleasant interactions. Specific staff members, like Marika, are highlighted for their attentiveness. However, a significant number of reviews criticize the staff for unprofessional behavior, poor communication and a lack of customer service, contributing to a somewhat inconsistent experience.
Wi-Fi service at the hotel receives mixed reviews; while some guests found it functional in common areas, many others experienced unreliable connectivity with the Wi-Fi either not reaching rooms or being generally unavailable.
Parking is noted for its convenience, despite a fee with some guests finding nearby private parking garages to be a viable solution.
In terms of beds, feedback is varied. Some guests report uncomfortable, noisy beds with thin, sagging mattresses and flat pillows, while others praise the beds as clean, cozy and conducive to a good night's sleep.
In summary, 'Al Campanile H Napoli Centro, by ClaPa Group' is well-regarded for its central location, modern and spacious rooms and helpful staff. However, potential guests should be aware of the mixed reviews regarding the surrounding neighborhood, service inconsistencies, cleanliness, maintenance and Wi-Fi connectivity to ensure a more informed stay.
Categories
While the hotel markets itself as a Bed & Breakfast, many guests were surprised to find that no breakfast service is provided on-site. This has led to some initial confusion, but visitors can frequent a nearby coffee bar which is well-reviewed for its friendly staff and morning meals.
The rooms at 'Al Campanile H Napoli Centro' receive praise for their modern design, spaciousness and comfort. Guests note the clean and well-maintained conditions, modern furniture and amenities like hot tubs and air conditioning. Though some have encountered cleanliness issues such as dirty curtains, musty smells and occasional sightings of pests, these instances appear to be inconsistent. Room maintenance is another area with mixed feedback with problems including broken toilets and malfunctioning whirlpools being reported alongside positive mentions of immaculate rooms.
Cleanliness and maintenance remain areas that could use more consistent attention, as reviews fluctuate from very positive to quite critical. Well-maintained rooms with modern furnishings and strategic locations are frequently appreciated, though instances of dirty bathrooms, stained sheets and cleaning lapses are also reported.
Staff reviews reflect a polarized view. On one hand, many guests commend the staff for being friendly, courteous and helpful, mentioning efficient service and pleasant interactions. Specific staff members, like Marika, are highlighted for their attentiveness. However, a significant number of reviews criticize the staff for unprofessional behavior, poor communication and a lack of customer service, contributing to a somewhat inconsistent experience.
Wi-Fi service at the hotel receives mixed reviews; while some guests found it functional in common areas, many others experienced unreliable connectivity with the Wi-Fi either not reaching rooms or being generally unavailable.
Parking is noted for its convenience, despite a fee with some guests finding nearby private parking garages to be a viable solution.
In terms of beds, feedback is varied. Some guests report uncomfortable, noisy beds with thin, sagging mattresses and flat pillows, while others praise the beds as clean, cozy and conducive to a good night's sleep.
In summary, 'Al Campanile H Napoli Centro, by ClaPa Group' is well-regarded for its central location, modern and spacious rooms and helpful staff. However, potential guests should be aware of the mixed reviews regarding the surrounding neighborhood, service inconsistencies, cleanliness, maintenance and Wi-Fi connectivity to ensure a more informed stay.
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About Al Campanile H Napoli Centro, by ClaPa Group
License: 15063049EXT0043, IT063049B4J6CQAPU6
Guest Reviews
Location
However, a significant number of guests have raised concerns about the surrounding area, describing it as degraded, rough and unsafe, particularly at night. The neighborhood, although typically Neapolitan, is noted to be dirty and host to homeless people and squatters, which some found off-putting. Additionally, the process of checking in at a different location about 15 minutes away on foot is considered inconvenient.
Despite the varied experiences, the hotel's strategic locations such as near Garibaldi Square and Corso Umberto I, make it suitable for those looking to explore Naples' main attractions and historic sites within walking distance. Overall, the location is cherished for its convenience, but the nearby environment and initial check-in process might require some consideration.
Breakfast
Rooms
However, the reviews reveal some inconsistencies with several guests noting discrepancies between the photos online and the actual room conditions. A recurring issue was cleanliness; while some found their rooms immaculate, others encountered issues like dirty curtains, musty smells and sightings of cockroaches. Comfort levels varied as well with some guests enjoying comfortable beds and well-decorated spaces, while others found the beds noisy and uncomfortable.
The location is advantageous for historical site visits in Naples, adding to its appeal. Despite this, the building itself is described by some as run-down and maintenance issues occasionally detracted from the experience, such as broken toilets, malfunctioning whirlpools and inadequate heating.
On a positive note, the spacious nature of the rooms and thoughtful decor frequently received praise. Yet, there were logistical aspects, like the need for city tax payments upon arrival and separate check-in locations, which some guests found inconvenient.
In summary, while 'Al Campanile H Napoli Centro' boasts spacious, modern rooms with potential for a comfortable stay, attention to consistent cleanliness and maintenance, as well as a few improvements in service, could significantly enhance the guest experience.
Beds
However, not all feedback has been negative. Positive notes include mentions of clean and cozy rooms and at least one guest who enjoyed a big bed and a jacuzzi. Some even found their beds super comfortable or described their sleep as very good, akin to sleeping on "cotton."
While the hotel seems to offer clean and pleasant rooms, those planning to stay might want to be aware of the varying experiences regarding bed comfort.
Cleanliness
On the downside, several reviews point out serious cleanliness lapses, such as dirty bathrooms, stained sheets, mold and dust accumulation. Specific cleanliness concerns include dirty windows, walls and bedside tables, as well as inadequate changing of sheets and towels. Issues like clogged sinks, leaky showers and unpleasant odors were experienced by several guests.
Some guests also noted the cleaning staff's attitude as problematic, although others found the cleaning lady to be very nice and service-oriented. Overall, while there were positive remarks about the clean state of some rooms and everyday cleaning services, the negative feedback highlights significant and recurring cleanliness shortcomings that could detract from the overall guest experience.
Staff
However, these positive reports are contrasted by numerous reviews criticizing the staff for rudeness and unprofessional behavior. Many guests found the reception staff particularly problematic with repeated complaints about unhelpful, arrogant and impolite attitudes. The staff's communication skills were also deemed poor and several guests noted that their needs were often unmet or ignored. Some faced difficulties during check-in and others reported that the staff did not respond to requests or inquiries. There were also allegations of the receptionists having bad attitudes, unprofessional conduct and a general lack of customer care. The issue of staff demanding unexplained deposits and focusing solely on monetary gains added to the dissatisfaction. Additionally, some guests found the distant check-in location to be highly inconvenient.
Overall, 'Al Campanile H Napoli Centro, by ClaPa Group' seems to suffer from inconsistent staff performance with experiences varying greatly between excellent customer service and significant shortcomings in hospitality.
Wi-Fi
Parking
No, Al Campanile H Napoli Centro, by ClaPa Group doesn't have any pool.
No, a spa isn't available at Al Campanile H Napoli Centro, by ClaPa Group.
Yes, Al Campanile H Napoli Centro, by ClaPa Group welcomes dogs.
Yes, parking facilities are available at Al Campanile H Napoli Centro, by ClaPa Group.
No, Al Campanile H Napoli Centro, by ClaPa Group doesn't have a gym.
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