Sonesta ES Suites New Orleans Downtown
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Summary of reviewsSonesta ES Suites New Orleans Downtown receives high praise for its prime location, spacious and well-equipped rooms and friendly staff. Situated near major attractions like the French Quarter and Bourbon Street, the hotel offers convenience and tranquility, allowing guests to easily explore the city while enjoying a peaceful retreat. The proximity to public transportation and essential amenities further enhances its appeal.
The complimentary breakfast, though receiving mixed reviews, is generally appreciated for its variety and quality, offering a pleasant start to the day. While some guests noted issues with breakfast timing and availability, many found it exceeded expectations for a complimentary offering.
The rooms are particularly lauded for their generous size, modern amenities and cleanliness, often compared to small apartments with fully equipped kitchens. Guests find the beds to be extremely comfortable, contributing to a restful stay. However, minor maintenance issues and inconsistencies in room service are noted by some.
Cleanliness is generally well-regarded with many guests commending the hotel's upkeep and the pleasant atmosphere of its common areas. That said, some have reported lapses in housekeeping services and cleanliness in specific areas.
The staff at Sonesta ES Suites New Orleans Downtown stands out for their exceptional service. Friendly, helpful and accommodating, the staff members, especially those at the front desk, significantly enhance the guest experience. Notable mentions of individuals like Brandon and Keith highlight the personalized and attentive service provided.
While the wifi generally meets guests' needs with strong, reliable connections, there are occasional reports of connectivity issues. The gym, though small, is adequate for basic workouts, maintaining good cleanliness and functionality despite some equipment needing attention.
Parking is a mixed experience; while some find nearby garages convenient, many guests feel the valet parking is overly expensive and somewhat inefficient. Families find the hotel particularly accommodating, appreciating the spacious rooms and helpful staff, making it a solid choice for family vacations.
Overall, Sonesta ES Suites New Orleans Downtown combines a strategic location, comfortable accommodations and excellent service, making it an appealing option for travelers looking to enjoy the vibrant city while staying in a relaxed environment.
Categories
The complimentary breakfast, though receiving mixed reviews, is generally appreciated for its variety and quality, offering a pleasant start to the day. While some guests noted issues with breakfast timing and availability, many found it exceeded expectations for a complimentary offering.
The rooms are particularly lauded for their generous size, modern amenities and cleanliness, often compared to small apartments with fully equipped kitchens. Guests find the beds to be extremely comfortable, contributing to a restful stay. However, minor maintenance issues and inconsistencies in room service are noted by some.
Cleanliness is generally well-regarded with many guests commending the hotel's upkeep and the pleasant atmosphere of its common areas. That said, some have reported lapses in housekeeping services and cleanliness in specific areas.
The staff at Sonesta ES Suites New Orleans Downtown stands out for their exceptional service. Friendly, helpful and accommodating, the staff members, especially those at the front desk, significantly enhance the guest experience. Notable mentions of individuals like Brandon and Keith highlight the personalized and attentive service provided.
While the wifi generally meets guests' needs with strong, reliable connections, there are occasional reports of connectivity issues. The gym, though small, is adequate for basic workouts, maintaining good cleanliness and functionality despite some equipment needing attention.
Parking is a mixed experience; while some find nearby garages convenient, many guests feel the valet parking is overly expensive and somewhat inefficient. Families find the hotel particularly accommodating, appreciating the spacious rooms and helpful staff, making it a solid choice for family vacations.
Overall, Sonesta ES Suites New Orleans Downtown combines a strategic location, comfortable accommodations and excellent service, making it an appealing option for travelers looking to enjoy the vibrant city while staying in a relaxed environment.
Dog Friendly Hotel
This hotel is pet-friendly.
Accessible Hotel
This hotel offers a range of accessibility features including a lift, accessible bathrooms, in-room accessibility, and roll-in showers in selected rooms. It also provides a wheelchair-accessible path of travel, public bathroom, and registration desk. ADA approved rooms are available.
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Hotel with Parking
Hotel with Gym
4-Star Hotel
Guest Reviews
The Sonesta ES Suites New Orleans Downtown boasts a prime location that is highly praised by its guests. Visitors have highlighted its central position, being close to significant attractions such as the French Quarter, Bourbon Street and Jackson Square. The hotel's proximity to public transportation, including buses and streetcars, enhances accessibility, making it convenient for exploring the city.
Many reviews emphasize that popular sites, restaurants and bars are within walking distance, reducing the need for frequent use of rideshares. Guests appreciate the short walks to major points of interest - from the Mississippi River to the Superdome and the Smoothie King Center. Additionally, the immediate vicinity hosts several convenience stores and food places, adding to the overall convenience.
Despite being near bustling areas, the hotel manages to maintain a sense of tranquility, being in a quiet area just outside the main noise of the French Quarter. The strategic location of the hotel allows guests to enjoy the vibrant New Orleans nightlife while also providing a peaceful retreat.
Moreover, the affordability of the hotel combined with its excellent location is a recurring theme in the reviews, making it an appealing choice for travelers looking to stay in the heart of the city without breaking the bank. The ease of access to the airport bus, which stops right in front of the hotel, is another plus for those flying in and out of New Orleans.
Overall, the Sonesta ES Suites New Orleans Downtown's location is perfect for both leisure and business travelers who value being close to main attractions, transportation options and essential amenities, all while enjoying a quiet and comfortable stay.
Guests at the Sonesta ES Suites New Orleans Downtown have diverse opinions about the hotel's complimentary breakfast. Many travelers praised the spread for being excellent, amazing and varied with a nice selection of hot and cold items, including notable dishes like ginger cakes and an excellent French-toasted croissant breakfast sandwich. The breakfast was appreciated for being a good start to the day with options available that catered to different tastes and dietary needs.
However, some guests found that the breakfast time could be unclear and it often ended early, sometimes as early as 9 AM. The breakfast area was reported to get crowded and the buffet items frequently ran out or were not restocked promptly. Others noted that the breakfast offerings were basic with limited choices and occasional quality issues, such as cold or unappealing food and scant fruit options.
Despite some criticisms about variety and availability, many guests felt the breakfast was decent, good or even great, especially considering it was complimentary. The hot meal options and fresh servings left a positive impression on several visitors, who found it exceeded their expectations compared to other hotels. Overall, while the breakfast had its shortcomings, it provided a generally pleasant and satisfactory experience for most guests.
The rooms at Sonesta ES Suites New Orleans Downtown are widely praised for their spaciousness and well-equipped facilities. Many reviews highlight the generous size of the suites, often likened to small apartments, complete with kitchens featuring refrigerators, microwaves, dishwashers and stoves. The beds are frequently mentioned for their comfort and the overall cleanliness of the rooms is noted as a strong point.
Guests appreciated the modern amenities and multiple TVs per suite, contributing to a feeling of home-like comfort. The presence of separate living areas and multiple bathrooms in certain suites made them particularly suitable for groups and families. The overall atmosphere of the rooms is described as clean and relaxing with a practical layout that includes all necessary appliances and utensils for cooking.
However, a few reviews mention occasional maintenance issues and inconsistencies in room service, such as missing kitchen equipment, noisy air conditioning and occasional odors. Despite these minor setbacks, the general consensus is that the rooms offer excellent value for their size and amenities, especially given their proximity to main attractions and the good overall location of the hotel.
Nestled in the heart of New Orleans, the Sonesta ES Suites Downtown boasts an array of rooms equipped with beds designed to offer comfort and relaxation. A cacophony of guest sentiments clearly underscores that the beds are predominantly a highlight of their stay. The beds have been described as super comfortable, extremely comfortable and comfy with many guests affirming that the comfort levels extended to the mattresses and the bedding.
The guest reviews consistently mention the very comfortable bedding and pillows, ensuring a restful night's sleep. The big, spacious beds cater to a cozy experience with positive feedback regarding both the king and queen-sized beds. Some guests even went so far as to claim these were the best beds they had ever laid on.
However, the pullout sofa bed falls short of expectations; multiple reviewers highlighted its discomfort, citing issues like protruding springs and an outdated mattress. Extra bedding for these sofa beds was also sometimes delayed or unsatisfactory. Other minor critiques touched on a few beds being too soft, lumpy or stiff for their liking, but these were clearly in the minority given the raft of positive comments.
Overall, the Sonesta ES Suites New Orleans Downtown seems to excel with its primary beds, ensuring that most guests enjoyed superior sleep comfort during their stay in the vibrant city.
Sonesta ES Suites New Orleans Downtown garners mixed reviews regarding its cleanliness. Many visitors praise the hotel for being exceptionally clean and well-maintained, highlighting clean and comfortable rooms, spotless bathroom facilities and a generally clean atmosphere throughout the property. Guests appreciate the clean, peaceful and welcoming surroundings, noting that the lobby and common areas often contribute positively to the overall experience.
On the positive side, guests commend the clean, modern and spacious rooms with good amenities, indicating that they found the hotel rooms to be clean as depicted on the website. The property's cleanliness extends to its quiet and relaxing neighborhoods, contributing to a comfortable stay. Cleanliness in specific areas such as the bathrooms, floors and suites also receives frequent commendation with some guests finding the hotel's hygiene levels satisfactory.
However, there are notable criticisms. Some guests report inconsistent cleaning services, pointing out that rooms were not cleaned daily unless requested. Several have encountered less-than-satisfactory conditions, such as uncleaned rooms, dirty elevator cabins and uncleaned amenities, including stained carpets and utensils. Specific issues like mold in bathrooms, dirty mattresses and insufficient attention to cleanliness in communal areas have also been mentioned.
In summary, while Sonesta ES Suites New Orleans Downtown generally offers clean and comfortable accommodations, the inconsistency in housekeeping services and occasional lapses in maintaining common areas can detract from the overall guest experience.
Sonesta ES Suites New Orleans Downtown has earned widespread praise from guests for its remarkable staff. The hotel’s team is consistently described as friendly, helpful and accommodating. Many guests highlighted the exceptional service they received from the front desk, mentioning individuals by name for their attentiveness and dedication. Staff members were commended for providing timely responses, being polite and going above and beyond to meet guest needs.
Notably, Brandon and Keith were frequently recognized for their super helpful and accommodating nature with some guests suggesting they deserve a raise for their outstanding service. The reception staff were regularly described as welcoming, courteous and professional. Valet drivers and kitchen staff also received positive feedback for their friendly and knowledgeable service.
However, there were some mentions of negative experiences with a few guests noting rude or unhelpful staff members, particularly at the front desk. Instances of poor customer service and unprofessional behavior were reported, although these seemed to be exceptions rather than the norm.
Overall, the staff at Sonesta ES Suites New Orleans Downtown significantly contributed to the positive experiences of many guests, helping to create a welcoming and comfortable atmosphere at this well-located hotel.
Guests at Sonesta ES Suites New Orleans Downtown have shared varied experiences concerning the hotel's wifi. Many appreciated the strong and reliable wifi signal available throughout the hotel, including in rooms, making it convenient for those needing constant internet access. Free wifi is a welcomed perk, noted for its good connection and fast speeds in several reviews. However, there were instances where guests encountered significant issues, including poor or non-functional internet connections in their rooms. Some even found the wifi practically non-existent, which posed a problem for those relying heavily on internet services. Although these negative experiences were reported, the majority of guests found the wifi sufficient for their needs.
Sonesta ES Suites New Orleans Downtown offers a gym within its facilities. Guests generally appreciate the gym's cleanliness and the availability of well-maintained equipment. Though the gym is described as small and somewhat limited, it still provides decent workout options and has the necessary machines for a basic exercise routine. The gym's condition is generally fine, but some guests have noted occasional issues with equipment not working properly, such as a broken treadmill. Despite its size, the gym is considered good and serves its purpose well for those looking to maintain their fitness during their stay. Overall, the gym offers a satisfactory experience for guests, especially those not seeking a comprehensive workout environment.
Parking at the Sonesta ES Suites New Orleans Downtown is a mixed experience. Valet parking is available but comes at a steep price with some guests mentioning costs as high as $60 for one night. There are additional charges for parking and many reviews point out that parking is not included in the room rate. Parking options are limited and predominantly valet, which some guests found slow and inefficient.
On the positive side, a few guests found the parking convenient and affordable when using nearby garages, while others mentioned valet service working perfectly. However, the general sentiment indicates that the parking fees are high and the experience could be improved with some guests describing it as confusing, unpleasant and even unsafe. Those planning to drive may need to consider alternative parking options or be prepared for the additional costs associated with valet service.
Sonesta ES Suites New Orleans Downtown emerges as a notable option for families, offering extra space that accommodates the needs of parents traveling with toddlers. The hotel is repeatedly highlighted as family-friendly, making it suitable for family vacations. Its central location adds to its convenience and accessibility for families looking to explore the vibrant city. The spacious rooms, some with two separate sections, provide ample comfort for groups and families, allowing them to enjoy a pleasant stay.
Guests appreciate the helpful staff, especially when it comes to providing children's toys and ensuring the family's needs are met. The large family rooms and big suites are perfect for accommodating families, offering a good value with comfortable beds. Despite a few drawbacks, such as the absence of roll-away beds and the rooms not being cleaned daily, the positive aspects of spacious accommodations and the convenience of amenities outweigh these minor issues.
Overall, Sonesta ES Suites is recognized for its family-friendly environment, decent location and good amenities. Families will likely have a satisfactory stay, making it a recommended choice for those visiting New Orleans with children.
Sonesta ES Suites New Orleans Downtown offers a blend of four-star qualities and comfort, making it a recommended choice for travelers seeking good value for their money. The hotel boasts an excellent location and provides comfortable suites that are consistent with high-standard rooms typical of a four-star rating. Guests commend the place for offering an exceptional experience with four-star amenities and high-quality service, encapsulating a positive overall experience. The ambiance exudes a four-star feel, aligning well with its high rating and reputation.
Despite these strengths, some aspects fall short of the four-star standard. Issues like dirty elevator cabins and rooms, as well as an unappetizing breakfast, have affected some guests' ratings. A few reviews suggest that the hotel operates more like a three-star establishment and requires some improvements to truly meet four-star standards.
Nevertheless, the value for price and the overall experience have been positively highlighted with descriptions ranging from "fantastic" to "superb." While some areas need attention, the Sonesta ES Suites New Orleans Downtown remains a very good option for those looking for a four-star stay in a prime location.
Sonesta ES Suites New Orleans Downtown stands out as an ideal choice for business travelers. Its central location in the business and office district makes it convenient for those on business trips. The hotel is situated in the Central Business District, offering a perfect base for work-related activities. Key amenities such as a business center and a smooth, quick-check in process cater specifically to business needs.
The facility is noted for being business-friendly with good value for the price and a kitchen stocked with essentials, adding to the convenience for extended stays. Reviewers repeatedly highlight it as great for business travel, describing it as suitable, comfortable and perfectly tailored for business trips. Overall, it provides a quality business stay experience with essential business trip amenities in a fairly central location.
Sonesta ES Suites New Orleans Downtown emerges as an ideal destination for honeymooners seeking a memorable experience. Renowned for its honeymoon-worthy location, it offers a romantic and comfortable atmosphere perfect for couples. The hotel's clean and secluded environment enhances its appeal, making it a top choice for a honeymoon vacation. Guests have consistently highlighted its suitability for honeymoon stays, praising the overall honeymoon vibes and the availability of a honeymoon suite. Despite lacking specific honeymoon services, the general ambiance and setting of the hotel ensure a romantic and pleasant stay for couples.
Sonesta ES Suites New Orleans Downtown offers a luxurious experience in an upscale setting. Guests have praised its high-end services and luxurious facilities, noting the presence of luxury amenities and high-end decor throughout the hotel. The accommodations are described as luxurious, contributing to the overall high-end ambiance. Despite some stating that it is not a luxury hotel compared to others in the vicinity, it remains a favored choice due to its luxurious setting and upscale surroundings.
Sonesta ES Suites New Orleans Downtown offers a perfect setting for couples seeking a romantic escape. With its lovely ambiance and romantic vibes, the hotel is well-suited for honeymoons and intimate getaways. Guests have noted the romantic balcony views and the overall romantic ambiance that enhances the experience. The location is ideal for couples, providing easy access to New Orleans' charming attractions. While the majority of feedback highlights the property's strong romantic appeal, some guests noted a lack of specific romantic options provided. However, the ambiance and setting make it a great choice for couples looking to enjoy a romantic stay.
Sonesta ES Suites New Orleans Downtown is recognized for its pet-friendly environment, accommodating both dogs and cats. The hotel ensures guests can bring their furry companions, although some reviews mention a fee for this convenience. Visitors frequently highlight how dogs are welcomed and appreciated the accommodation provided for their pets. However, it is worth noting that the policy might come with additional costs and there have been occasional reports of pet hairs on the beds. Overall, the hotel is appreciated for being friendly to pets and facilitating stays with cats and dogs.
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Location
Many reviews emphasize that popular sites, restaurants and bars are within walking distance, reducing the need for frequent use of rideshares. Guests appreciate the short walks to major points of interest - from the Mississippi River to the Superdome and the Smoothie King Center. Additionally, the immediate vicinity hosts several convenience stores and food places, adding to the overall convenience.
Despite being near bustling areas, the hotel manages to maintain a sense of tranquility, being in a quiet area just outside the main noise of the French Quarter. The strategic location of the hotel allows guests to enjoy the vibrant New Orleans nightlife while also providing a peaceful retreat.
Moreover, the affordability of the hotel combined with its excellent location is a recurring theme in the reviews, making it an appealing choice for travelers looking to stay in the heart of the city without breaking the bank. The ease of access to the airport bus, which stops right in front of the hotel, is another plus for those flying in and out of New Orleans.
Overall, the Sonesta ES Suites New Orleans Downtown's location is perfect for both leisure and business travelers who value being close to main attractions, transportation options and essential amenities, all while enjoying a quiet and comfortable stay.
Breakfast
However, some guests found that the breakfast time could be unclear and it often ended early, sometimes as early as 9 AM. The breakfast area was reported to get crowded and the buffet items frequently ran out or were not restocked promptly. Others noted that the breakfast offerings were basic with limited choices and occasional quality issues, such as cold or unappealing food and scant fruit options.
Despite some criticisms about variety and availability, many guests felt the breakfast was decent, good or even great, especially considering it was complimentary. The hot meal options and fresh servings left a positive impression on several visitors, who found it exceeded their expectations compared to other hotels. Overall, while the breakfast had its shortcomings, it provided a generally pleasant and satisfactory experience for most guests.
Rooms
Guests appreciated the modern amenities and multiple TVs per suite, contributing to a feeling of home-like comfort. The presence of separate living areas and multiple bathrooms in certain suites made them particularly suitable for groups and families. The overall atmosphere of the rooms is described as clean and relaxing with a practical layout that includes all necessary appliances and utensils for cooking.
However, a few reviews mention occasional maintenance issues and inconsistencies in room service, such as missing kitchen equipment, noisy air conditioning and occasional odors. Despite these minor setbacks, the general consensus is that the rooms offer excellent value for their size and amenities, especially given their proximity to main attractions and the good overall location of the hotel.
Beds
The guest reviews consistently mention the very comfortable bedding and pillows, ensuring a restful night's sleep. The big, spacious beds cater to a cozy experience with positive feedback regarding both the king and queen-sized beds. Some guests even went so far as to claim these were the best beds they had ever laid on.
However, the pullout sofa bed falls short of expectations; multiple reviewers highlighted its discomfort, citing issues like protruding springs and an outdated mattress. Extra bedding for these sofa beds was also sometimes delayed or unsatisfactory. Other minor critiques touched on a few beds being too soft, lumpy or stiff for their liking, but these were clearly in the minority given the raft of positive comments.
Overall, the Sonesta ES Suites New Orleans Downtown seems to excel with its primary beds, ensuring that most guests enjoyed superior sleep comfort during their stay in the vibrant city.
Cleanliness
On the positive side, guests commend the clean, modern and spacious rooms with good amenities, indicating that they found the hotel rooms to be clean as depicted on the website. The property's cleanliness extends to its quiet and relaxing neighborhoods, contributing to a comfortable stay. Cleanliness in specific areas such as the bathrooms, floors and suites also receives frequent commendation with some guests finding the hotel's hygiene levels satisfactory.
However, there are notable criticisms. Some guests report inconsistent cleaning services, pointing out that rooms were not cleaned daily unless requested. Several have encountered less-than-satisfactory conditions, such as uncleaned rooms, dirty elevator cabins and uncleaned amenities, including stained carpets and utensils. Specific issues like mold in bathrooms, dirty mattresses and insufficient attention to cleanliness in communal areas have also been mentioned.
In summary, while Sonesta ES Suites New Orleans Downtown generally offers clean and comfortable accommodations, the inconsistency in housekeeping services and occasional lapses in maintaining common areas can detract from the overall guest experience.
Staff
Notably, Brandon and Keith were frequently recognized for their super helpful and accommodating nature with some guests suggesting they deserve a raise for their outstanding service. The reception staff were regularly described as welcoming, courteous and professional. Valet drivers and kitchen staff also received positive feedback for their friendly and knowledgeable service.
However, there were some mentions of negative experiences with a few guests noting rude or unhelpful staff members, particularly at the front desk. Instances of poor customer service and unprofessional behavior were reported, although these seemed to be exceptions rather than the norm.
Overall, the staff at Sonesta ES Suites New Orleans Downtown significantly contributed to the positive experiences of many guests, helping to create a welcoming and comfortable atmosphere at this well-located hotel.
Wi-Fi
Gym
Parking
On the positive side, a few guests found the parking convenient and affordable when using nearby garages, while others mentioned valet service working perfectly. However, the general sentiment indicates that the parking fees are high and the experience could be improved with some guests describing it as confusing, unpleasant and even unsafe. Those planning to drive may need to consider alternative parking options or be prepared for the additional costs associated with valet service.
Family
Guests appreciate the helpful staff, especially when it comes to providing children's toys and ensuring the family's needs are met. The large family rooms and big suites are perfect for accommodating families, offering a good value with comfortable beds. Despite a few drawbacks, such as the absence of roll-away beds and the rooms not being cleaned daily, the positive aspects of spacious accommodations and the convenience of amenities outweigh these minor issues.
Overall, Sonesta ES Suites is recognized for its family-friendly environment, decent location and good amenities. Families will likely have a satisfactory stay, making it a recommended choice for those visiting New Orleans with children.
4 Star
Despite these strengths, some aspects fall short of the four-star standard. Issues like dirty elevator cabins and rooms, as well as an unappetizing breakfast, have affected some guests' ratings. A few reviews suggest that the hotel operates more like a three-star establishment and requires some improvements to truly meet four-star standards.
Nevertheless, the value for price and the overall experience have been positively highlighted with descriptions ranging from "fantastic" to "superb." While some areas need attention, the Sonesta ES Suites New Orleans Downtown remains a very good option for those looking for a four-star stay in a prime location.
Business
The facility is noted for being business-friendly with good value for the price and a kitchen stocked with essentials, adding to the convenience for extended stays. Reviewers repeatedly highlight it as great for business travel, describing it as suitable, comfortable and perfectly tailored for business trips. Overall, it provides a quality business stay experience with essential business trip amenities in a fairly central location.
Honeymoon
Luxury
Romantic
Dog Friendly
No, Sonesta ES Suites New Orleans Downtown doesn't have any pool.
No, a spa isn't available at Sonesta ES Suites New Orleans Downtown.
Yes, Sonesta ES Suites New Orleans Downtown welcomes dogs.
Yes, parking facilities are available at Sonesta ES Suites New Orleans Downtown.
Yes, Sonesta ES Suites New Orleans Downtown has a gym.
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