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Summary of reviewsArlo NoMad stands out as a remarkable choice for visitors seeking a contemporary, clean and conveniently located hotel in the heart of Manhattan. Its prime location is a significant selling point with guests consistently praising its proximity to major attractions such as the Empire State Building, Times Square and Madison Square Garden, as well as its accessibility to numerous subway lines. The vibrant neighborhood, filled with diverse dining options and cultural hotspots, further enhances the appeal of staying at Arlo NoMad.
The hotel's rooms, although compact, are modern, clean and thoughtfully designed, maximizing space without compromising comfort. Many rooms offer breathtaking views of the New York City skyline with several featuring direct views of the Empire State Building. Guests appreciate the daily housekeeping services and the well-maintained, cozy ambiance, making short stays and business trips particularly enjoyable.
Breakfast at Arlo NoMad receives mixed reviews; while the quality of the food is often praised, the limited options and high prices are a common point of contention. On the other hand, the hotel's dinner options, particularly the Lebanese cuisine at the in-house restaurant and the recently opened diner, receive positive feedback for their delicious offerings. The rooftop bar provides a lovely ambience, although some guests found the noise level to be distracting.
The staff at Arlo NoMad earn widespread acclaim for their friendliness, professionalism and helpful nature, significantly enhancing the overall guest experience. The accommodating attitude of the employees, including the front desk and housekeeping staff, ensures that guests feel welcomed and valued throughout their stay.
WiFi connectivity at the hotel is generally reliable and strong. However, some guests reported occasional connectivity issues and found the setup process challenging. Parking presents a challenge as no dedicated parking spaces are available and the valet service is not always efficient. Guests are advised to plan parking arrangements in advance or consider alternative transportation methods.
A particular highlight of the hotel is the comfort of the beds, described as exceptionally comfortable and conducive to a good night's rest. The overall cleanliness and well-maintained facilities add to the pleasant experience, despite occasional minor lapses in some areas.
Arlo NoMad is continually recommended for its strategic location, cleanliness, comfortable beds and professional staff. Though it may not match the opulence of a five-star hotel and has some areas for improvement, it offers excellent value for money, especially for those on business trips or short stays, ensuring a memorable New York City experience. Show more
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Categories
Luxury Hotel
Dog Friendly Hotel
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel for Yoga
4-Star Hotel
Skyscraper Hotel
Room Types
Queen RoomThis "micro-hotel" room is purposefully small (150 square feet or 14 square meters), and features a refrigerator, flat-screen cable TV, work desk, complimentary WiFi and limited storage.
City QueenThis "micro-hotel" room, with a city view, is purposefully small (150 square feet or 14 square meters), and features a refrigerator, flat-screen cable TV, work desk, complimentary WiFi and limited storage.
Sky View KingThis "micro-hotel" room, with a city view, is purposefully small (150 square feet or 14 square meters), and features a refrigerator, flat-screen cable TV, work desk, complimentary WiFi and limited storage.
Sky View QueenThis "micro-hotel" room is purposefully small (150 square feet or 14 square meters), and features a refrigerator, flat-screen cable TV, work desk, complimentary WiFi and limited storage.
Essential QueenThis "micro-hotel" room is purposefully small (150 square feet or 14 square meters), and features a refrigerator, flat-screen cable TV, work desk, complimentary WiFi and limited storage.
Terrace QueenThis "micro-hotel" room is purposefully small (150 square feet or 14 square meters), and features a refrigerator, flat-screen cable TV, work desk, complimentary WiFi and limited storage.
Essential KingThis "micro-hotel" room, with a city view, is purposefully small (150 square feet or 14 square meters), and features a refrigerator, flat-screen cable TV, work desk, complimentary WiFi and limited storage.
Accessible BunkThis air-conditioned twin room includes a TV with cable channels and a private bathroom. The unit offers 2 beds.
Queen Room City - ADAThis air-conditioned double room includes a TV with cable channels and a private bathroom. The unit offers 1 bed.
Corner QueenThis air-conditioned double room is comprised of a TV with cable channels and a private bathroom. The unit has 1 bed.
Bunk RoomThis air-conditioned twin room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
Guest Reviews
8.3
Very Good
Location
Nestled in the vibrant heart of Manhattan, Arlo NoMad is celebrated for its prime location, making it an ideal base for exploring New York City. Guests consistently praise the hotel's proximity to major attractions like the Empire State Building, Times Square, Madison Square Garden and Fifth Avenue. The convenience of being just steps away from multiple subway lines ensures smooth and easy transit across the city. Reviewers often highlight the hotel's central position, allowing many activities and sights to be accessible by foot, facilitating a leisurely, immersive urban experience.
The locality of Arlo NoMad also features a diverse array of restaurants, shops and cultural hotspots, including the bustling Korea Town. The location, combined with stunning views from the hotel's rooftop terrace, provides an enchanting perspective of the city's skyline, making each stay memorable. The hotel's accessibility further extends to transportation hubs like Penn Station and Grand Central and visitors appreciate the quiet, peaceful ambiance despite being in the city's bustling center.
Overall, the exceptional, strategically favorable location of Arlo NoMad enhances its appeal, providing guests with a perfect blend of convenience, comfort and quintessential New York City charm.
Breakfast
Breakfast at Arlo NoMad receives mixed reviews from guests with both positive and negative aspects highlighted. Many guests appreciated the quality of the breakfast, describing it as really good, tasty and even delicious. There is commendation for the breakfast buffet, which includes appealing items like real pain au chocolat and croissants. Furthermore, the option to have breakfast delivered to the room is noted as convenient, even if there were some service hiccups such as missing cutlery.
However, the breakfast experience at the hotel is not without its downsides. Numerous guests express dissatisfaction with the limited food options and the absence of a complementary breakfast service. Pricing for breakfast is a common point of concern with multiple reviews mentioning that it is very expensive and often not perceived as worth the money. Service issues are also noted, including long wait times and occasional unresponsiveness from the staff. For those who booked a package that included breakfast, some reported feeling misled, as certain items like orange juice were not included and incurred additional charges.
A few practical inconveniences are mentioned, such as the unavailability of breakfast on weekends or having to go elsewhere to use a breakfast coupon. Additionally, some guests noted that the breakfast starts at 7 am, which might disrupt early travelers or those on a tight schedule.
Overall, while some guests found the breakfast enjoyable and convenient, many others encountered issues that left them feeling it did not meet the expected standards, especially given the cost.
Dinner
Arlo NoMad's dining options seem to garner a mixed array of opinions from guests. The overall sentiment about the restaurant leans positive with many highlighting the excellent food and beautiful dishes, particularly notable for the Lebanese cuisine. The recently opened diner inside the hotel has also been praised as a nice spot for dinner or a drink.
Guests frequently commend the quality of the meals, emphasizing the great evening offerings and delicious kebabs. The ground floor restaurant receives appreciation for its super delicious and wonderful food. However, some guests have pointed out limitations, such as a small selection and the absence of a buffet. The noise level in the restaurant has also been compared to a cafeteria or canteen, which could detract from the dining experience for some visitors.
The 24-hour café and Bodega in the lobby have been acknowledged positively, particularly for good coffee and convenient food options. The rooftop bar, while praised for its niceness, has received some criticisms.
Room service presents a mixed experience with guests noting the quality of the food was generally good. However, the menu could benefit from more variety and issues such as undrinkable cocktails from the lobby bar and the inability to order a cup of tea or warm food to the room were noted.
The surrounding area of the hotel also offers a plethora of dining options with great places just a few blocks away, providing alternatives for those who seek variety beyond the hotel’s offerings.
Rooms
Arlo NoMad in Manhattan showcases strikingly modern and clean rooms with breathtaking views of New York City, often featuring the iconic Empire State Building. While the stylish décor and thoughtful design maximize space, the rooms are notably small, which is a common characteristic of accommodations in New York. Despite the limited size, many guests find the rooms comfortable and well-equipped with amenities like free WiFi and efficient heating/air-conditioning systems.
Several visitors appreciated the daily cleaning services, ensuring rooms remained spotless throughout their stay. However, some noted areas needing improvement, such as occasional dust and outdated or poorly maintained fixtures. The bathroom setup with sinks often located outside the bathroom, was unconventional and not always to everyone's preference.
Though compact, the efficient use of space and smart layouts received praise for their practicality. The hotel offers various rooms, including upgraded options like the Sky View and King Suites, which provide spectacular cityscapes from higher floors. However, storage solutions in the rooms are minimal with many mentioning the lack of space to unpack or store clothing and luggage.
The cozy yet functional ambiance makes Arlo NoMad suitable for short stays or business trips, but the limited space may feel constrictive for longer visits or guests with multiple large pieces of luggage. Overall, if you're looking for a clean, modern room with excellent views in a prime Manhattan location, Arlo NoMad is worth considering, keeping in mind the typical New York-sized space constraints.
Beds
Arlo NoMad seems to excel in one key area that guests consistently rave about: the beds. Descriptions frequently highlight the beds as "super comfy," "very comfortable," and even "cozy and large." The mattresses receive high praise with multiple mentions of comfort that extends to the bedding and pillows. Some reviews specifically emphasize that the pillows are perfect, contributing to an overall very comfortable sleeping experience.
Guests often note that their beds were exceptionally well kept and clean, enhancing the cozy atmosphere of the rooms. King-size beds are highlighted as particularly spacious and comfortable, catering well to couples. The quality of the duvets and general bedding also receives positive feedback, suggesting that attention to detail extends beyond just the mattress.
However, there are a few contrasting opinions. A small number of guests found the beds to be smaller than expected or even uncomfortable. Specific complaints include noisy beds and soft, uncomfortable mattresses in some rooms. Despite these few downsides, the overwhelming majority of reviews assert that the beds and bedding at Arlo NoMad contribute significantly to a restful and pleasant stay.
Cleanliness
Arlo NoMad stands out for its exceptional cleanliness, as highlighted in numerous guest reviews. The hotel, including its facilities and rooms, is consistently praised for being clean and well-maintained. Guests noted that the rooms are bright, comfortable and cozy, contributing to a pleasant stay. The housekeeping staff does a commendable job, ensuring rooms are cleaned daily and refreshed with quality amenities. The hotel's lobby also receives positive remarks for its cleanliness and pleasant aroma, adding to the welcoming atmosphere of the establishment.
However, there are occasional critiques regarding the thoroughness of the cleaning in some areas with mentions of dust in corners, dirty windows and occasional lapses in daily cleaning services. Despite these rare exceptions, the overall impression remains highly favorable with many guests expressing satisfaction with their clean, well-maintained accommodations and the impeccable service provided by the housekeeping staff. The hotel's prime location in Koreatown, coupled with its clean and comfortable environment, makes it a desirable choice for travelers seeking both convenience and quality.
Staff
The staff at Arlo NoMad consistently receive high praise from guests, who frequently describe them as friendly, helpful and attentive. Many reviews highlight the exceptional customer service, noting the staff's politeness and professionalism. Specific mentions are given to the front desk team, receptionists and individual members like Brianna and Angie, who left a positive impression.
Guests commend the staff for their accommodating nature, such as offering upgrades for special occasions and providing same-day assistance. The helpfulness extends to practical support as well with staff offering directions, additional blankets and umbrellas during rainy weather. Housekeeping is also noted for maintaining clean rooms and speaking multiple languages, including Hindi.
Overall, the staff at Arlo NoMad create a welcoming atmosphere, making guests feel valued and comfortable throughout their stay. While there are a few isolated comments about unfriendliness, the overwhelming majority of reviews speak to the exceptional service and warm hospitality provided by the hotel staff.
Wi-Fi
At Arlo NoMad, the WiFi experience is somewhat mixed according to guest reviews. Positively, many guests found the WiFi throughout the hotel to be good, strong and reliable, particularly in the rooms and reception area. There are indications that the connection can reach speeds up to 30 Mbps on the ground floor and the complimentary WiFi access at the reception has been appreciated.
However, the reviews also mention several drawbacks. Some guests have encountered slow and unreliable connections with the WiFi failing to work or being unavailable in certain areas of the hotel, including in their rooms. Issues such as constantly getting disconnected or having sessions interrupted have been brought up frequently. Additionally, the user experience was occasionally hampered by unclear costs and confusing setups for connecting to the WiFi, particularly when using the lobby username.
In conclusion, while the WiFi at Arlo NoMad serves its purpose for some guests, others have faced significant challenges that marred their experience. The hotel could benefit from addressing these inconsistencies to enhance overall satisfaction.
Parking
The parking situation at Arlo NoMad can be quite challenging and it's evident that careful planning is necessary. Guests have noted that there are no dedicated parking spaces available and that cheaper parking options are not provided for those staying at the hotel. It's crucial to arrange parking ahead of time or arrive early to secure a good spot. Moreover, the valet service has received mixed reviews with some guests experiencing lengthy wait times to retrieve their vehicle. For those unaccustomed to the hectic nature of the parking, it might not be the best option to drive. Instead, it could be beneficial to explore alternative transportation methods or secure garage parking in advance to avoid any inconvenience. Despite these challenges, the ability to leave luggage at reception provides some respite for guests with later flights.
4 Star
Arlo NoMad enjoys a prime location, conveniently close to 3-4 different metro lines allowing guests to easily explore the city. The hotel is often recommended for its value for money and is particularly suitable for business trips. Many guests highlight the incredible view from the terrace rooms and generally enjoy their stay, noting the hotel's fame on social media which contributes to high occupancy rates.
While the hotel is generally rated as four stars, some guests feel it doesn't quite match up to the expectations of a luxurious experience. The rooms are noted to be small and of a quality that fits the four-star category but fall short when compared to higher-end five-star options. Dining experiences here receive mixed feedback with some describing them more akin to a canteen than a four-star restaurant.
Overall, guests frequently recommend Arlo NoMad and express intentions to return, citing the convenience and views as particular highlights. However, there are mentions of the hotel being somewhat overrated and overpriced for what it offers, indicating a discrepancy between its advertised rating and the actual experience.
Business
Arlo NoMad provides a highly suitable environment for business travelers, seamlessly blending functionality with comfort. The hotel features numerous shared spaces designed specifically for work, including workspaces, business-focused setups and a designated business lounge. The decor and location are rated at a 4-star level, offering stunning panoramic views of New York City, including close proximity to key tourist sites like the Empire State Building and Times Square.
Guests appreciate the lovely shared spaces which include a small shop and areas for meetings and work. For those on the go, the hotel offers free Citi Bikes and a gym, providing convenient options to balance work with fitness. The barista and study lounge have been highlighted as excellent spots to hang around and get work done, underscoring the hotel's dedication to a conducive working environment.
Although the selection of amenities is somewhat small, the business facilities including business room arrangements and the setup of business-related topics are well-implemented. Small issues such as no place to work inside the room and the occasional late newspaper delivery were noted, but these do not significantly deter from the overall positive experience. Perfectly tailored for the business traveler, Arlo NoMad makes preparing proposals and engaging in meetings a seamless aspect of your stay in New York.
Accessible
Arlo NoMad is noted for its central location, making it easy for guests, including those with disabilities, to access the hotel. The presence of accessible elevators and facilities ensures that the hotel's layout is accommodating. The rooms have been adapted to meet the needs of physically challenged guests, although there were some mentions of minor challenges. The staff generally receive praise for being warm, friendly and eager to assist with any needs, contributing positively to the overall accessibility experience.
No, Arlo NoMad doesn't have any pool.
No, a spa isn't available at Arlo NoMad.
Yes, Arlo NoMad welcomes dogs.
Yes, parking facilities are available at Arlo NoMad.