Citadines Connect Fifth Avenue New York

New York 40.75575100, -73.98014100 , 15 West 45th Street (Show on Map)
7.5
Good


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Summary of reviewsCitadines Connect Fifth Avenue New York offers a superbly located base in the heart of Manhattan, making it an ideal choice for travelers wanting to explore city landmarks like Times Square, Rockefeller Center, Bryant Park and Grand Central Station. The hotel's proximity to famous Broadway shows, shopping avenues and restaurants enhances its appeal, allowing guests to easily explore the city on foot.

Guest reviews often praise the staff's friendliness and professionalism with the majority of guests expressing satisfaction with the service quality. The tidy and modern rooms, although small, are designed for comfort, featuring cozy beds that many find conducive to a good night’s sleep. Cleanliness is generally well-regarded, though there's room for improvement in housekeeping consistency and frequency.

The free Wi-Fi is a notable convenience, receiving mostly positive remarks for its reliability and speed, though some guests have encountered occasional connectivity issues.

Breakfast at Citadines Connect Fifth Avenue is complimentary but basic, usually featuring items like croissants, coffee and fruit. This minimal offering, coupled with limited seating in the lobby, often leads guests to seek heartier options at nearby cafes.

Families appreciate the hotel's family-friendly atmosphere and helpful staff, although the smaller room sizes can be a challenge for larger groups. The convenient location, safety and affordability make it a viable option for family trips, particularly for shorter stays.

For business travelers, the hotel provides a clean, functional space with good Wi-Fi and proximity to essential business districts. However, the limited in-room workspace and lack of extensive business amenities may not meet all professional needs.

The nightlife in proximity to the hotel is another highlight with easy access to entertainment avenues like the Theatre District and Times Square, making it an excellent choice for those keen on exploring New York’s vibrant evening scene.

Overall, Citadines Connect Fifth Avenue New York stands out as a budget-friendly, centrally located hotel that offers good value for money. While there are areas requiring improvement, such as breakfast variety and housekeeping services, its strong location and attentive staff make it a comfortable choice for many visitors.
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Hotel for Honeymoon

Family Friendly Hotel

Dog Friendly Hotel

Hotel near Nightlife Spots

Business Hotel

Accessible Hotel

3-Star Hotel

Room Types
Standard Room Bed type preference cannot be guaranteed as it will be allocated upon arrival based on availability.

Premier King Room ADA This room features a flat-screen cable TV and coffee making facilities.

Premier One Bedroom Suite This 1-bedroom suite includes a flat-screen cable TV and a desk.

Premier King Room Offering free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. This double room is air-conditioned and features a flat-screen TV with cable channels, a safe deposit box, parquet floors and heating. The unit offers 1 bed.

Premier Room with Two Double Beds Featuring free toiletries, this double room includes a private bathroom with a bath, a shower and a hairdryer. The double room features air conditioning, a safe deposit box, parquet floors, heating and a flat-screen TV with cable channels. The unit has 2 beds.

Guest Reviews
7.5
Good
Location
The Citadines Connect Fifth Avenue New York boasts an exceptional location in the heart of Manhattan, making it ideal for visitors eager to explore the city's iconic attractions. Guests consistently praise its proximity to key landmarks such as Times Square, Rockefeller Center, Bryant Park and Grand Central Station. The hotel is just steps away from Fifth Avenue and offers easy access to Broadway shows, shopping and numerous dining options. Its central position allows visitors to reach many destinations on foot, enhancing the overall travel experience. Moreover, the hotel is noted for its clean rooms and friendly, helpful staff, further complementing its superb location. Perfect for first-time visitors and seasoned travelers alike, the Citadines Connect Fifth Avenue ensures a convenient and comfortable stay in New York City.

Breakfast
Reviews of the breakfast at Citadines Connect Fifth Avenue New York reveal a general consensus on its simplicity and limited variety. While it is complimentary, guests often describe it as basic, consisting mostly of croissants, coffee orange juice and some fruit such as apples or bananas. This grab-and-go style breakfast is served in the lobby and includes minimal seating, leading to a crowded and sometimes chaotic experience.

Many guests felt the breakfast offerings were adequate to start the day but noted the lack of diversity and heartiness. The repetitive menu each morning and the early cutoff time of 9 a.m. were common points of criticism. Some found the inclusion of simple packaged items convenient, though others felt it hardly constituted a proper breakfast, often likening it to a snack rather than a meal.

Overall, while some appreciated the breakfast for its convenience, many suggested improvements in variety and quality to better meet their expectations and dietary needs. Guests frequently recommended exploring nearby cafes and restaurants for more fulfilling breakfast options.

Rooms
The rooms at Citadines Connect Fifth Avenue New York draw mixed reactions from guests with the overall sentiment leaning towards their reduced size. Consistent feedback indicates that the rooms are generally quite small, often cramped and lacking adequate space for luggage and personal items. Guests repeatedly mentioned the minimal wardrobe space and absence of essential amenities like mini-fridges and microwaves.

Despite the size constraints, many reviews highlight the rooms' cleanliness and modern design. Guests appreciate the rooms being functional, cozy and equipped with comfortable beds. The rooms' cleanliness is frequently noted with many guests describing them as tidy and recently renovated.

However, some guests were dissatisfied with the limited frequency of room cleaning, occasional maintenance issues and variable soundproofing, which led to disturbances from street noise and neighboring rooms. Additionally, some rooms, particularly those on lower levels or in the basement, suffered from poor lighting and dampness.

Overall, while the hotel offers clean, comfortable and well-designed rooms, the significant limitation in space might not meet the expectations of all travelers, particularly those staying for extended periods or traveling in groups.

Beds
Citadines Connect Fifth Avenue New York receives generally positive feedback regarding the comfort of its beds. Guests frequently describe the beds as very comfortable with excellent mattresses and bedding contributing to a good quality of sleep. Despite some comments about the beds being smaller and narrow by New York City standards, many reviewers appreciate the comfort provided, noting that the beds are sufficient and often include soft and non-firm options. A few guests mentioned discomfort from the bed or mattress and some had issues with the pillows, noting they were not as great. However, the majority of feedback highlights the comfort and cleanliness of the rooms with some mentioning spacious bathrooms and consistently cleaned accommodations. While there are occasional remarks about the need for bed upgrades or better linens, the overall impression is that the beds at Citadines Connect provide a good night’s sleep.

Cleanliness
Citadines Connect Fifth Avenue New York presents a mixed experience in terms of cleanliness. On the positive side, many guests found their rooms to be very clean with particular praise for the tidy bathrooms and overall neatness of the bedrooms. The hotel itself is often described as clean and modern and the common areas generally maintain a good level of cleanliness.

However, there were quite a few concerns raised about housekeeping consistency and the frequency of room cleaning. The hotel's policy of cleaning rooms every other day or only upon request led to dissatisfaction for some guests. Issues like dusty furniture, dirty carpets and sticky floors were mentioned and some rooms did not meet the expected hygiene standards with specific complaints about dirty showers and ventilation systems.

Additionally, the change of towels was often not frequent enough, sometimes replaced only once during an entire stay. There were also reports of housekeeping needing to be requested 24 hours in advance and, on occasion, rooms were entirely missed for cleaning.

While the general consensus seems to tilt towards an acceptable level of cleanliness, there are notable gaps in cleaning frequency and thoroughness that have affected the stay of some guests. The hotel’s great location and friendly staff often mitigate some of the negative experiences, but consistent and frequent cleaning remains an area requiring improvement.

Staff
The staff at Citadines Connect Fifth Avenue New York receives a mix of positive and negative feedback from guests with the majority expressing high levels of satisfaction. Most reviews highlight the staff as friendly, helpful and professional, making them a notable asset of the hotel. Many guests specifically appreciated the attentive and accommodating nature of the reception staff, often describing them as cordial, kind and responsive to requests.

However, there were several mentions of inconsistencies in service quality. A handful of guests experienced unhelpful or rude interactions, indicating that some staff members might benefit from additional training. The reception team occasionally displayed a lack of friendliness or willingness to assist, which detracted from the overall guest experience for some visitors.

Despite these occasional lapses, the consensus remains largely positive. Guests frequently commend the staff for their polite demeanor and efficiency, citing their efforts in creating a pleasant stay as a key reason for positive reviews. Overall, Citadines Connect Fifth Avenue New York's staff plays a significant role in shaping the guest experience with their helpfulness and hospitality leaving a lasting impression on most visitors.

Wi-Fi
The Citadines Connect Fifth Avenue New York offers a mixed experience regarding its Wi-Fi service. Many guests have praised the Wi-Fi for being reliable, strong and easily accessible, particularly highlighting the free internet as a significant perk. The connection is often described as fast, stable and satisfactory with good performance in both the lobby and rooms.

However, some visitors have encountered problems, stating that the Wi-Fi can be inconsistent, particularly on certain floors where it is described as patchy or even non-existent. There are also mentions of the need for frequent logins and instances where the internet did not work properly or was unreliable. Despite these challenges, the overall sentiment leans towards a generally positive Wi-Fi experience for most guests at this hotel.

Family
Citadines Connect Fifth Avenue New York offers both positive and challenging aspects for families traveling with kids. The hotel is highlighted for its fantastic location, being conveniently situated with easy access to popular family travel destinations. Families appreciated the family-friendly atmosphere and the helpful service, particularly with luggage storage and the quick elevator service, which adds to its kid-friendliness.

Guests noted the complimentary grab-and-go breakfast as a nice touch and some pointed out the inclusion of yogurt, which is a hit among children. Despite some noise issues in the early mornings and late nights due to other travelers, overall satisfaction with the stay is consistently mentioned. The hotel is deemed safe and comfortable for children, making it suitable for family trips.

However, the small room sizes present a significant challenge for families, particularly for those with more than two members. Rooms have been described as too tight for four-person families with some comparing them to train compartments. The limited space makes it less suitable for families looking for comfort during extended stays. Despite the size issues, some families found the accommodation to be of great value for money, noting it as an affordable option that doesn't compromise on centrality and overall satisfaction.

In summary, while Citadines Connect Fifth Avenue New York excels in location and family-friendly amenities, it falls short in room size for larger families, making it ideal for shorter stays or families comfortable with limited space.

Nightlife
Citadines Connect Fifth Avenue New York boasts a prime location for those eager to explore the vibrant nightlife the city has to offer. Situated within walking distance to key attractions like Summit One Vanderbilt, the Theatre District and Times Square, the hotel provides excellent access to numerous nightlife spots. Visitors find the area safe and perfect for evening adventures, making it a strategic choice for couples seeking to enjoy the city's after-dark entertainment. With nearby pubs and a plethora of theatres in close proximity, the hotel's location supports a seamless nightlife exploration.

3 Star
Citadines Connect Fifth Avenue New York offers a basic but well-balanced stay for travelers seeking affordability in Manhattan. While some guests felt the hotel fell short of a true three-star rating, its value for money was frequently highlighted. The rooms, though narrow and necessitating better maintenance, are modern and clean with good Wi-Fi, making it a practical choice for budget-conscious visitors. The breakfast is minimal but considered good value for the price, comparable to other New York hotels.

The location of the hotel is a standout feature, providing excellent proximity to local attractions at a reasonable price. The general consensus points to it being a mid-range, budget-friendly option that effectively meets the needs of those looking for straightforward accommodations without luxury. Despite some shortcomings in cleaning services and room upkeep, guests found the hotel to be an affordable family and business hotel with good price-performance.

In summary, Citadines Connect Fifth Avenue New York is a budget-friendly, three-star hotel that excels in location and value for money, though it could benefit from improvements in maintenance and amenities.

Business
Citadines Connect Fifth Avenue New York offers a convenient and functional space for business travelers. Located in the heart of the city, the hotel provides easy access to Times Square and 5th Avenue, making it an excellent base for a business trip. Despite the small size of the rooms, they are well-maintained and offer good value for money, particularly for those on a flat budget.

The hotel staff are consistently described as cordial, respectful and helpful, enhancing the overall service experience. Housekeeping is compliant and diligent, ensuring that rooms are kept clean and comfortable.

However, the hotel lacks dedicated business amenities and, while there is a business center equipped with two Apple computers and a high-speed laser printer, it may not suffice for all business needs. Some guests highlighted the absence of tables for working in the rooms.

The hotel's grab-and-go breakfast includes items like apples and yogurt, which may fall short of expectations for a full meal, but many food options are available just outside the hotel.

Holding fees for baggage and deposit charges are typical for USA hotels but might be seen as a downside. Overall, Citadines Connect Fifth Avenue New York is a suitable and centrally located option for business travelers, combining essential comforts with a strategic location.


No, Citadines Connect Fifth Avenue New York doesn't have any pool.

No, a spa isn't available at Citadines Connect Fifth Avenue New York.

Yes, Citadines Connect Fifth Avenue New York welcomes dogs.

No, parking facilities aren't available at Citadines Connect Fifth Avenue New York.

No, Citadines Connect Fifth Avenue New York doesn't have a gym.

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