Embassy Suites By Hilton New York Manhattan Times Square
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Summary of reviewsEmbassy Suites By Hilton New York Manhattan Times Square is lauded for its prime, central Manhattan location, making it an ideal base for exploring iconic New York City attractions such as the Empire State Building, Times Square and Central Park. The hotel's positioning between Fifth and Sixth Avenues and its proximity to subway stations, shopping districts and a variety of eateries make it a highly favored choice for guests who value convenience and vibrant city life. Additionally, the hotel offers spectacular views, particularly of the Empire State Building, enhancing the overall guest experience.
The complimentary breakfast is a highlight for many, offering a wide selection of hot and cold options that include fresh fruit, pastries, cereals and custom-made omelettes. The breakfast service is praised for being satisfying and well-rounded, despite occasional issues with overcrowding and prompt replenishment of buffet items.
While the dinner experience, including a complimentary happy hour with snacks and drinks, adds value to the stay, there are mixed reviews about the quality and cleanliness of the dinner offerings. Reports of hair in food and slow service were noted, though the staff's friendliness and the happy hour itself received positive feedback.
The rooms are generally clean, comfortable and well-equipped with modern amenities. Many guests appreciate the spectacular city views and the ideal location. However, some reviews mention that the rooms are smaller than expected with ventilation and storage issues. Housekeeping consistency also varied with some guests highlighting occasional lapses.
Cleanliness at the hotel is generally good with many guests noting clean rooms and well-maintained spaces. However, there are some reports of inconsistent cleaning standards, such as dusty areas and unclean elevators, although these issues appear to be sporadic.
The staff at Embassy Suites By Hilton New York Manhattan Times Square receive high praise for their friendliness, professionalism and helpfulness, significantly enhancing the guest experience. Notable mentions of specific staff members add a personal touch to the overall positive evaluations. However, a few guests did report encountering inattentive staff on occasion.
The WiFi service at the hotel has mixed reviews. While some guests found the internet to be good, fast and reliable, others encountered connectivity issues and disruptions, suggesting that the service can be inconsistent.
The hotel's fitness center is well-equipped and appreciated for being accessible 24 hours a day. Despite frequent mentions of the lack of towels, the overall feedback regarding the gym is positive due to its quality equipment and spacious design.
Families find the hotel especially accommodating with family-friendly amenities such as fridges and microwaves and suite dividers offering children their own TV space. The hotel is secure and comfortable for families, although the dining facilities can be slightly crowded, making them less ideal for larger family groups.
The primary beds are highly praised for their comfort, though the sofa beds receive mixed reviews with many noting that they could be improved.
Overall, Embassy Suites By Hilton New York Manhattan Times Square generally meets the expectations of its four-star rating, providing good facilities, a clean and modern environment and helpful staff, contributing to a positive guest experience.
Categories
The complimentary breakfast is a highlight for many, offering a wide selection of hot and cold options that include fresh fruit, pastries, cereals and custom-made omelettes. The breakfast service is praised for being satisfying and well-rounded, despite occasional issues with overcrowding and prompt replenishment of buffet items.
While the dinner experience, including a complimentary happy hour with snacks and drinks, adds value to the stay, there are mixed reviews about the quality and cleanliness of the dinner offerings. Reports of hair in food and slow service were noted, though the staff's friendliness and the happy hour itself received positive feedback.
The rooms are generally clean, comfortable and well-equipped with modern amenities. Many guests appreciate the spectacular city views and the ideal location. However, some reviews mention that the rooms are smaller than expected with ventilation and storage issues. Housekeeping consistency also varied with some guests highlighting occasional lapses.
Cleanliness at the hotel is generally good with many guests noting clean rooms and well-maintained spaces. However, there are some reports of inconsistent cleaning standards, such as dusty areas and unclean elevators, although these issues appear to be sporadic.
The staff at Embassy Suites By Hilton New York Manhattan Times Square receive high praise for their friendliness, professionalism and helpfulness, significantly enhancing the guest experience. Notable mentions of specific staff members add a personal touch to the overall positive evaluations. However, a few guests did report encountering inattentive staff on occasion.
The WiFi service at the hotel has mixed reviews. While some guests found the internet to be good, fast and reliable, others encountered connectivity issues and disruptions, suggesting that the service can be inconsistent.
The hotel's fitness center is well-equipped and appreciated for being accessible 24 hours a day. Despite frequent mentions of the lack of towels, the overall feedback regarding the gym is positive due to its quality equipment and spacious design.
Families find the hotel especially accommodating with family-friendly amenities such as fridges and microwaves and suite dividers offering children their own TV space. The hotel is secure and comfortable for families, although the dining facilities can be slightly crowded, making them less ideal for larger family groups.
The primary beds are highly praised for their comfort, though the sofa beds receive mixed reviews with many noting that they could be improved.
Overall, Embassy Suites By Hilton New York Manhattan Times Square generally meets the expectations of its four-star rating, providing good facilities, a clean and modern environment and helpful staff, contributing to a positive guest experience.
Family Friendly Hotel
An all-suite hotel providing separate living and sleeping areas, ideal for families needing extra space. Offers complimentary made-to-order breakfast and an evening reception.
Accessible Hotel
As part of the Hilton brand, this hotel likely offers accessible rooms and facilities, ensuring a comfortable stay for guests with disabilities.
Hotel with EV Charging Stations
Located near Times Square, this hotel offers EV charging. Its suite accommodations and central location make it a practical choice for visitors with electric vehicles.
Luxury Hotel
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Dog Friendly Hotel
Romantic Hotel
Business Hotel
Hotel with Parking
EV charging stations
Hotel with Gym
Hotel with Tennis Courts
4-Star Hotel
Skyscraper Hotel
Guest Reviews
Embassy Suites By Hilton New York Manhattan Times Square is truly a prime choice for visitors wanting to explore the heart of New York City. The hotel boasts an exceptional location, situated centrally in Manhattan, making it a convenient base for sightseeing. It is a stone's throw away from major attractions such as the Empire State Building, Times Square and Bryant Park. Guests find the proximity to subway stations and transit hubs highly advantageous, providing easy access to other parts of the city.
A stay at this hotel means most iconic landmarks and entertainment spots are within walking distance. The location is praised as perfect for venturing out to explore Broadway shows, museums, Central Park and countless dining and shopping options. Travelers commend the hotel for its ideal positioning between Fifth and Sixth Avenues, close to Penn Station. It's a mere 10-minute walk from some of the city's bustling squares and key venues.
The hotel also offers spectacular views, especially those featuring the Empire State Building, adding an extra charm to the guest experience. The combination of location benefits, including closeness to public transportation, shopping districts and various eateries, makes Embassy Suites a favored choice for those looking to immerse themselves in the vibrant life of Midtown Manhattan. With excellent staff service complementing its unbeatable locality, this hotel truly stands out as a top recommendation.
Guests at Embassy Suites By Hilton New York Manhattan Times Square have shared a mix of feedback regarding the hotel's breakfast offerings. Positively highlighted aspects include the complimentary nature of the breakfast with a varied and extensive selection of hot and cold options, including custom-made omelettes, which many found delicious and satisfying. The breakfast is often noted as being very good by American standards with fresh fruit, pastries, cereals, bacon and eggs consistently mentioned. Some guests appreciated the quality and friendly service provided by the breakfast staff.
However, a common drawback cited is the limited space in the breakfast room, often resulting in overcrowded and chaotic conditions. Many guests reported having to wait for seats or eat outside due to lack of seating and table availability. The buffet items were sometimes not replenished promptly, leading to complaints about cold food and missing utensils. Despite these logistical issues, the overall quality and variety of the breakfast seem to have met the expectations of many, making it a noteworthy amenity at the hotel.
The dinner experience at Embassy Suites By Hilton New York Manhattan Times Square received mixed feedback from guests. Many appreciated the hotel's happy hour, which included complimentary snacks and drinks every evening between 5:00 PM and 6:00 PM. This was seen as a delightful added bonus, providing an opportunity for guests to unwind with free drinks and light refreshments. Friendly and accommodating bartenders also enhanced the positive atmosphere during these sessions.
Some guests found the evening refreshments acceptable for grabbing a quick drink, adding good value to their stay. Others noted that the meals available via room service priced around the food credit offered by the hotel were satisfactory and the free $30 daily voucher for food and drinks was a welcome benefit.
However, there were significant criticisms regarding the quality and cleanliness of the dinner offerings. Reports of hair in food, burnt burgers and overall poor quality were common. Some felt the food was overpriced and not recommended with complaints about evening food service being slow and chaotic. Limited restaurant hours and availability also forced guests to seek dining options outside the hotel frequently.
Overall, while the happy hour and free drink offerings were well-received and considered a nice perk, the actual dinner quality and service at the hotel restaurant left room for considerable improvement.
Guest reviews for the Embassy Suites By Hilton New York Manhattan Times Square highlight a mix of positive aspects and areas that may need improvement. On the positive side, many guests found the rooms to be clean, comfortable and well-equipped with modern amenities such as large TVs, microwaves, fridges and ironing boards. The rooms often offered spectacular views, notably of the Empire State Building and the hotel's location was deemed excellent, conveniently close to key attractions.
However, several reviews mentioned that the rooms were smaller than expected, particularly for an Embassy Suites and compared to other NYC hotels. This was a frequent complaint, especially from guests traveling in larger groups or those expecting more spacious accommodations. Ventilation and storage issues were also cited with some guests noting insufficient closet space and a lack of drawers.
Housekeeping services seemed inconsistent. Some guests appreciated the cleanliness and daily upkeep, while others felt their rooms were not adequately serviced during their stay. Issues like clogged showers, low water pressure and occasional maintenance problems were sporadically mentioned.
Comfort was generally high with many guests praising the beds and overall room setup. Despite these comforts, certain guests found the sofa beds to be uncomfortable and unsuitable for a third person.
In summary, while the hotel offers clean, comfortable and well-located rooms with great views, potential guests should be mindful of room size, storage limitations and variable housekeeping services.
At Embassy Suites By Hilton New York Manhattan Times Square, the overall consensus is that the beds are a standout feature for many guests. Reviews frequently highlight the comfort of the beds with phrases like "very comfortable bed," "beds were comfortable," and "beds were super comfortable" appearing consistently. Many guests also appreciated the cozy king-size beds and found the bedding quality to be good with beds often described as perfect for a family.
However, there are mixed reviews regarding the sofa beds. Numerous guests found the sofa beds to be uncomfortable and not suitable for additional sleeping arrangements. This sentiment was echoed multiple times, indicating that while the primary beds are well-regarded, the pull-out options could benefit from improvement.
Despite some issues with housekeeping and improper bed sheet fittings, the majority of guests seemed satisfied with the main beds' comfort. Complaints about flat pillows and inadequate bedding were noted but did not overshadow the positive feedback regarding the core sleeping experience.
In conclusion, if a good night's sleep is a priority, the primary beds at this hotel are likely to meet expectations, although the sofa beds might fall short for those needing extra accommodations.
When it comes to cleanliness, the Embassy Suites By Hilton New York Manhattan Times Square offers a mixed experience. Many guests have praised the hotel for its clean rooms and well-maintained facilities. Rooms are frequently described as very clean and spacious, often exceeding expectations for New York City standards. Housekeeping services are generally noted for ensuring rooms are clean and comfortable with some reviews appreciating the daily cleaning regimen and the use of disinfectant for added assurance.
However, several reviews indicate inconsistencies and lapses in cleaning standards. Some rooms and common areas were reported as dusty with hair and crumbs found in less inspected spots. Issues like dirty elevators, a lack of thorough vacuuming and sporadic or delayed housekeeping services have been highlighted. Some guests had to request cleaning multiple times and there were mentions of cleaning services being performed only every few days. Additionally, there were varied complaints about the cleanliness of specific amenities like towels, floors and bathrooms with some guests finding the cleaning service insufficient or occasionally overlooking routine tasks.
Overall, while many guests found the hotel clean and comfortable, there are notable areas that require improvement to meet more consistent cleanliness standards throughout the entire property.
The staff at Embassy Suites By Hilton New York Manhattan Times Square generally receive high marks for their friendliness, professionalism and helpfulness. Many guests noted how kind and accommodating the staff were, often going above and beyond to ensure a pleasant stay. The front desk, concierge and housekeeping teams are frequently praised for their attentive service and willingness to assist with any needs. Specifically, staff members like Kadija, Bruno, Adam and Kevin were highlighted for their exceptional service.
However, not all experiences were positive. Some guests encountered rude or inattentive staff members, particularly during the check-in process or at the bar. There were occasional complaints about inadequate service at the reception and slow service during breakfast.
Despite these sporadic issues, the majority of guests felt well-treated with several mentioning how the staff’s welcoming demeanor significantly contributed to their overall satisfaction. The courteous, smiling and efficient nature of most staff members helped create a friendly and warm atmosphere at the hotel.
At Embassy Suites by Hilton New York Manhattan Times Square, guest reviews present a mixed experience regarding the hotel's WiFi. On the positive side, the WiFi is frequently mentioned as being good, fast and reliable with internet access available throughout the hotel. Guests appreciated the high-speed WiFi, the availability of free wifi and the reliable connection in all areas of the hotel. However, there are significant drawbacks that couldn't go unnoticed. A number of guests encountered poor internet speeds, connectivity issues and frequent disruptions. The WiFi would occasionally disconnect or not work at all with some guests remarking that they were unable to log in multiple times or experienced weak signals. At times, the WiFi capacity seemed overwhelmed, particularly in the evenings, leading to sluggish performance. Additionally, complaints about having to fill out forms for access, incorrect WiFi passwords and lack of adequate support from staff were noted. Despite these challenges, some guests didn’t have any issues with their connection, suggesting that experiences can vary. Overall, while the hotel offers free and high-speed internet in theory, the practical execution may fall short for some visitors.
The fitness center at Embassy Suites By Hilton New York Manhattan Times Square receives positive feedback for its availability and equipment. Guests appreciate that it is accessible 24 hours a day, allowing for flexible workout schedules. Many reviews highlight the gym as well-equipped, mentioning specific equipment like a Peloton bike, which adds to its appeal. The gym space itself is noted to be well-maintained and spacious. However, a recurring issue pointed out by several guests is the frequent lack of towels in the gym. Despite this minor inconvenience, the overall consensus points towards a positive experience with the hotel's fitness facilities.
Embassy Suites By Hilton New York Manhattan Times Square stands out as a family-friendly haven in the heart of the city. The hotel's prime location makes it an excellent choice for families looking to explore nearby attractions like the Empire State Building and Times Square. The rooms are thoughtfully designed with families in mind, featuring amenities like fridges, microwaves and suite dividers that offer children their own TV space. Families of all sizes, from a family of three to larger groups, will find the rooms spacious and comfortable.
Guests appreciate the secure and comfortable environment provided for their children and the suite arrangement with a small wall between the bed and sleeper sofa is ideal for those traveling with teenagers. The hotel offers several family-oriented perks, including free breakfast, despite it being described as packed and somewhat uncomfortable at times. The overall cleanliness and pleasant atmosphere contribute to a welcoming stay.
However, the dining facilities aren't particularly family-friendly and some guests noted limited space in certain areas, making it a bit tight for larger families. Despite these few drawbacks, the family-friendly services, family rooms and excellent customer service make this hotel a great choice for families visiting New York City.
Embassy Suites By Hilton New York Manhattan Times Square generally lives up to its four-star rating, offering good facilities and overall good value for money. The hotel is clean and modern with polite and helpful staff that contribute to a very good overall experience. The location is central and convenient, enhancing its reputation as a four-star establishment.
Several reviews highlight the excellent service provided, which aligns well with the expectations of a four-star hotel. The accommodations are comfortable and sufficient, even in the smaller rooms. Guests appreciated the cost-benefit ratio, mentioning it as a good value for money despite the high prices of $300+/night. The rating is consistently noted as four-star with guests affirming the adequacy and quality of the hotel for its category.
However, there are some criticisms regarding the facilities and amenities. Some guests felt that the hotel fell short of four-star standards in certain areas, such as in-room amenities and bathroom facilities. There were also mentions of missing towels and bedding upon arrival, which detracted from the overall experience. Despite these issues, the hotel's cleanliness and updated accommodations were positively noted.
In conclusion, Embassy Suites By Hilton New York Manhattan Times Square meets most four-star standards with its good service, cleanliness and central location, although some areas could benefit from improvements to fully justify its rating.
Embassy Suites By Hilton New York Manhattan Times Square offers an excellent location for business travelers, situated conveniently within a 5-minute walk to Times Square and close to midtown attractions. The hotel provides a range of business-friendly amenities including a reliable business center, meeting rooms and suitable WiFi speeds, which cater to various work needs.
Rooms feature facilities designed for productivity, such as large desks and comfortable chairs, making it easy to work even during extended stays. Though some guests noted that rooms and closets are on the smaller side, the overall comfort and cleanliness of the accommodations are consistently praised.
The hotel's staff receives acclaim for their helpfulness and responsive service, including the efficient check-in and check-out process. Breakfast services accommodate specific requests, contributing to a comfortable and convenient stay. Additionally, the hotel includes a $30 daily credit, which adds value considering New York City's average costs.
For business events, the hotel provides appropriate conference facilities and has been noted for efficiently handling business receptions. The central location is ideal for business professionals needing quick access to New York’s business districts, adding to its appeal as a dependable choice for business travel.
Embassy Suites By Hilton New York Manhattan Times Square receives high marks for its accessibility features, frequently highlighted in guest reviews. The hotel is noted for its wide corridors that are suitable for wheelchairs and elderly-friendly hallways, which make navigation easier for those with mobility issues. The location itself is highly accessible with convenient access to transportation hubs like Penn Station and the subway, making it simple for guests to explore popular nearby attractions such as Times Square, 5th Avenue and Central Park.
Guests found the general amenities and room setups accommodating, mentioning accessible elevators and that staff checked access doors, ensuring they were in proper working order. The hotel offers specific accessible rooms, which are appreciated by those who needed them, though some guests felt that additional accessible features and rooms would enhance the experience further.
Overall, the Embassy Suites By Hilton New York Manhattan Times Square is commended for being very accessible and accommodating with special mentions of its suitability for mobility users, whether they are using a mobility scooter or not. The available transportation options, including bicycles, taxis and trains, combined with the hotel's efforts to ensure ease of access, make it a practical choice for travelers with disabilities.
Located in close proximity to Times Square, Embassy Suites By Hilton New York Manhattan Times Square is highly recommended for honeymooners. The hotel offers specific honeymoon packages, making it an ideal choice for romantic getaways. Guests have praised the location as perfect for romantic walks, allowing couples to fully experience the charm of New York City. Reviews highlight the honeymoon suite and picture-perfect accommodations, which set the stage for a memorable stay. One of the standout amenities is the beautiful and romantic bath experience, which met the expectations of many couples celebrating their special moments. Overall, this hotel proves to be a great option for those on their honeymoon, providing the necessary ambiance and services to create everlasting memories.
Embassy Suites By Hilton New York Manhattan Times Square provides a luxurious experience for guests, as highlighted in numerous reviews. Guests consistently mention the hotel's prime location, complemented by stunning views of iconic landmarks such as the Empire State Building. The facilities and amenities are well-preserved and add to the overall luxurious feel. The serene ambiance, ample open spaces and calm evenings further enhance the sense of luxury.
The hotel's elegant ambiance and luxury services, including luxury rooms and luxurious facilities, have received positive feedback. Guests also appreciate the extra touches like free breakfast and a daily snack allowance that contribute to the luxury experience.
However, a few reviews suggest room for improvement, noting that while the hotel is luxurious, it might fall short of Hilton's highest standards in some areas. Despite these mixed opinions, the general consensus points towards a memorable stay defined by luxury and comfort.
The Embassy Suites By Hilton New York Manhattan Times Square offers a delightful ambiance that's particularly appealing for couples seeking a romantic getaway. The hotel has a beautiful atmosphere that many guests find ideal for a special night out. Multiple guests specifically noted their stays as being romantic, appreciating the cozy and intimate setting despite the suite rooms feeling smaller than some might expect. Additionally, a memorable view can add to the romantic experience, as one guest mentioned in the context of an engagement. Guests frequented this hotel for romantic stays and often left satisfied with their meaningful experiences.
Embassy Suites By Hilton New York Manhattan Times Square provides a welcoming environment for guests traveling with their dogs. The hotel allows pets to stay for free, which is a significant advantage for pet owners. Guests appreciated the dog-friendly facilities and services available on the property, describing the environment as particularly suitable for those with pets. There is ample space around the hotel for dog-walking, making it convenient for pet owners. The hotel's policies are accommodating to pets, ensuring a comfortable stay for both guests and their furry friends. Furthermore, amenities such as a provided dog bed enhance the overall experience, contributing to the positive reviews.
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Location
A stay at this hotel means most iconic landmarks and entertainment spots are within walking distance. The location is praised as perfect for venturing out to explore Broadway shows, museums, Central Park and countless dining and shopping options. Travelers commend the hotel for its ideal positioning between Fifth and Sixth Avenues, close to Penn Station. It's a mere 10-minute walk from some of the city's bustling squares and key venues.
The hotel also offers spectacular views, especially those featuring the Empire State Building, adding an extra charm to the guest experience. The combination of location benefits, including closeness to public transportation, shopping districts and various eateries, makes Embassy Suites a favored choice for those looking to immerse themselves in the vibrant life of Midtown Manhattan. With excellent staff service complementing its unbeatable locality, this hotel truly stands out as a top recommendation.
Breakfast
However, a common drawback cited is the limited space in the breakfast room, often resulting in overcrowded and chaotic conditions. Many guests reported having to wait for seats or eat outside due to lack of seating and table availability. The buffet items were sometimes not replenished promptly, leading to complaints about cold food and missing utensils. Despite these logistical issues, the overall quality and variety of the breakfast seem to have met the expectations of many, making it a noteworthy amenity at the hotel.
Dinner
Some guests found the evening refreshments acceptable for grabbing a quick drink, adding good value to their stay. Others noted that the meals available via room service priced around the food credit offered by the hotel were satisfactory and the free $30 daily voucher for food and drinks was a welcome benefit.
However, there were significant criticisms regarding the quality and cleanliness of the dinner offerings. Reports of hair in food, burnt burgers and overall poor quality were common. Some felt the food was overpriced and not recommended with complaints about evening food service being slow and chaotic. Limited restaurant hours and availability also forced guests to seek dining options outside the hotel frequently.
Overall, while the happy hour and free drink offerings were well-received and considered a nice perk, the actual dinner quality and service at the hotel restaurant left room for considerable improvement.
Rooms
However, several reviews mentioned that the rooms were smaller than expected, particularly for an Embassy Suites and compared to other NYC hotels. This was a frequent complaint, especially from guests traveling in larger groups or those expecting more spacious accommodations. Ventilation and storage issues were also cited with some guests noting insufficient closet space and a lack of drawers.
Housekeeping services seemed inconsistent. Some guests appreciated the cleanliness and daily upkeep, while others felt their rooms were not adequately serviced during their stay. Issues like clogged showers, low water pressure and occasional maintenance problems were sporadically mentioned.
Comfort was generally high with many guests praising the beds and overall room setup. Despite these comforts, certain guests found the sofa beds to be uncomfortable and unsuitable for a third person.
In summary, while the hotel offers clean, comfortable and well-located rooms with great views, potential guests should be mindful of room size, storage limitations and variable housekeeping services.
Beds
However, there are mixed reviews regarding the sofa beds. Numerous guests found the sofa beds to be uncomfortable and not suitable for additional sleeping arrangements. This sentiment was echoed multiple times, indicating that while the primary beds are well-regarded, the pull-out options could benefit from improvement.
Despite some issues with housekeeping and improper bed sheet fittings, the majority of guests seemed satisfied with the main beds' comfort. Complaints about flat pillows and inadequate bedding were noted but did not overshadow the positive feedback regarding the core sleeping experience.
In conclusion, if a good night's sleep is a priority, the primary beds at this hotel are likely to meet expectations, although the sofa beds might fall short for those needing extra accommodations.
Cleanliness
However, several reviews indicate inconsistencies and lapses in cleaning standards. Some rooms and common areas were reported as dusty with hair and crumbs found in less inspected spots. Issues like dirty elevators, a lack of thorough vacuuming and sporadic or delayed housekeeping services have been highlighted. Some guests had to request cleaning multiple times and there were mentions of cleaning services being performed only every few days. Additionally, there were varied complaints about the cleanliness of specific amenities like towels, floors and bathrooms with some guests finding the cleaning service insufficient or occasionally overlooking routine tasks.
Overall, while many guests found the hotel clean and comfortable, there are notable areas that require improvement to meet more consistent cleanliness standards throughout the entire property.
Staff
However, not all experiences were positive. Some guests encountered rude or inattentive staff members, particularly during the check-in process or at the bar. There were occasional complaints about inadequate service at the reception and slow service during breakfast.
Despite these sporadic issues, the majority of guests felt well-treated with several mentioning how the staff’s welcoming demeanor significantly contributed to their overall satisfaction. The courteous, smiling and efficient nature of most staff members helped create a friendly and warm atmosphere at the hotel.
Wi-Fi
Gym
Family
Guests appreciate the secure and comfortable environment provided for their children and the suite arrangement with a small wall between the bed and sleeper sofa is ideal for those traveling with teenagers. The hotel offers several family-oriented perks, including free breakfast, despite it being described as packed and somewhat uncomfortable at times. The overall cleanliness and pleasant atmosphere contribute to a welcoming stay.
However, the dining facilities aren't particularly family-friendly and some guests noted limited space in certain areas, making it a bit tight for larger families. Despite these few drawbacks, the family-friendly services, family rooms and excellent customer service make this hotel a great choice for families visiting New York City.
4 Star
Several reviews highlight the excellent service provided, which aligns well with the expectations of a four-star hotel. The accommodations are comfortable and sufficient, even in the smaller rooms. Guests appreciated the cost-benefit ratio, mentioning it as a good value for money despite the high prices of $300+/night. The rating is consistently noted as four-star with guests affirming the adequacy and quality of the hotel for its category.
However, there are some criticisms regarding the facilities and amenities. Some guests felt that the hotel fell short of four-star standards in certain areas, such as in-room amenities and bathroom facilities. There were also mentions of missing towels and bedding upon arrival, which detracted from the overall experience. Despite these issues, the hotel's cleanliness and updated accommodations were positively noted.
In conclusion, Embassy Suites By Hilton New York Manhattan Times Square meets most four-star standards with its good service, cleanliness and central location, although some areas could benefit from improvements to fully justify its rating.
Business
Rooms feature facilities designed for productivity, such as large desks and comfortable chairs, making it easy to work even during extended stays. Though some guests noted that rooms and closets are on the smaller side, the overall comfort and cleanliness of the accommodations are consistently praised.
The hotel's staff receives acclaim for their helpfulness and responsive service, including the efficient check-in and check-out process. Breakfast services accommodate specific requests, contributing to a comfortable and convenient stay. Additionally, the hotel includes a $30 daily credit, which adds value considering New York City's average costs.
For business events, the hotel provides appropriate conference facilities and has been noted for efficiently handling business receptions. The central location is ideal for business professionals needing quick access to New York’s business districts, adding to its appeal as a dependable choice for business travel.
Accessible
Guests found the general amenities and room setups accommodating, mentioning accessible elevators and that staff checked access doors, ensuring they were in proper working order. The hotel offers specific accessible rooms, which are appreciated by those who needed them, though some guests felt that additional accessible features and rooms would enhance the experience further.
Overall, the Embassy Suites By Hilton New York Manhattan Times Square is commended for being very accessible and accommodating with special mentions of its suitability for mobility users, whether they are using a mobility scooter or not. The available transportation options, including bicycles, taxis and trains, combined with the hotel's efforts to ensure ease of access, make it a practical choice for travelers with disabilities.
Honeymoon
Luxury
The hotel's elegant ambiance and luxury services, including luxury rooms and luxurious facilities, have received positive feedback. Guests also appreciate the extra touches like free breakfast and a daily snack allowance that contribute to the luxury experience.
However, a few reviews suggest room for improvement, noting that while the hotel is luxurious, it might fall short of Hilton's highest standards in some areas. Despite these mixed opinions, the general consensus points towards a memorable stay defined by luxury and comfort.
Romantic
Dog Friendly
No, Embassy Suites By Hilton New York Manhattan Times Square doesn't have any pool.
No, a spa isn't available at Embassy Suites By Hilton New York Manhattan Times Square.
Yes, Embassy Suites By Hilton New York Manhattan Times Square welcomes dogs.
Yes, parking facilities are available at Embassy Suites By Hilton New York Manhattan Times Square.
Yes, Embassy Suites By Hilton New York Manhattan Times Square has a gym.
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