New York, 108 West 24th Street40.743735,-73.993047(Show on Map)
7.7
Good
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+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Hampton Inn Manhattan Chelsea enjoys a prime location in Chelsea, offering easy access to notable New York City attractions via nearby subway lines. Guests can walk to landmarks such as the High Line Park, Times Square, the Empire State Building and Greenwich Village. The hotel's location balances centrality with tranquility, as it is situated on a quiet street yet surrounded by numerous dining, shopping and entertainment options. Guests appreciate the convenience of exploring Midtown and downtown Manhattan within minutes.
The hotel provides a complimentary breakfast with a variety of options like waffles, eggs and bacon. Coffee and tea are available around the clock, which many guests found practical and valuable. However, the breakfast experience can be inconsistent with complaints about limited variety, rapid depletion of items and a small, crowded dining area.
Rooms are generally considered spacious by New York standards, clean and comfortable. The beds often receive praise for their comfort and amenities like fridges and digital safes add to the convenience. Some rooms offer pleasant views of downtown Manhattan. Yet, there are critical points about small room sizes, outdated furnishings, noisy air conditioning units and inconsistent cleaning schedules. Bathrooms are clean but vary in size and maintenance quality.
Cleanliness throughout the hotel is often lauded with many guests finding the rooms and common areas well-maintained. Polite and diligent cleaning staff contribute to the overall clean environment, although some inconsistencies like infrequent room cleaning and occasional dirty areas are noted.
The hotel staff is frequently praised for their friendliness and helpfulness. Guests particularly commend individuals such as Esther and Luisa for their exceptional service. However, there are occasional complaints about unprofessional behavior and inconsistency in service quality, particularly at the morning reception.
The Wi-Fi service is hit-or-miss with some guests enjoying strong connectivity while others experience weak signals and occasional downtime. Despite this, many find the Wi-Fi adequate for their needs.
The on-site gym, though small, is appreciated for being well-maintained and available 24 hours. Guests note it includes modern machines but suggest that expanding the range of equipment could improve the experience.
Parking options include an on-site lot and nearby garages. While convenient, the parking is limited and can be expensive. Guests find value in the close parking facilities but note that costs could be more affordable.
For those interested in nightlife, the hotel’s location is ideal with easy access to bars, clubs and entertainment areas. Despite its proximity to vibrant nightlife, the hotel maintains a peaceful environment conducive to a restful stay.
Overall, Hampton Inn Manhattan Chelsea provides a good three-star hotel experience. It offers reliable, basic services typical of mid-range hotels in a prime location. Though some aspects like the aging decor and breakfast service could use improvement, the hotel's central location and overall comfort make it a solid choice for travelers.
Categories
Dog Friendly
Nightlife
Business
Parking
Accessible
Gym
3 Star
Sustainability Journey
Room Types
Queen RoomThis room features a flat-screen TV with cable channels and a work desk.
King RoomThis room features a flat-screen TV with cable channels and a work desk.
Queen Room with Two Queen BedsThis room features a flat-screen TV with cable channels and a work desk.
Queen Room with Two Queen Beds and City ViewOffers a city view
King Room with City ViewOffers a view of the city
Queen Room with City ViewThis room features a flat-screen TV with cable channels and a work desk.
King Room - Mobility Access/Non-SmokingThe unit offers 1 bed.
Premium King Room - Non-SmokingThis double room features a tea and coffee maker and a flat-screen TV. The unit has 1 bed.
Premium Queen Room - Non-SmokingThe unit has 1 bed.
Premium Queen Studio with Two Queen Beds - Non-SmokingThis studio provides a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
Guest Reviews
7.7
Good
Review Summaries
Location
Located in the heart of vibrant Chelsea, the Hampton Inn Manhattan Chelsea boasts an unrivaled central position perfect for exploring New York City. With convenient access to multiple subway lines, including 23rd Street and several others just a block away, guests can effortlessly reach major NYC attractions. The hotel is within walking distance from renowned landmarks such as High Line Park, Times Square, the Empire State Building and Greenwich Village. This makes it an ideal stay for both first-time visitors and returning travelers.
Situated on a quiet street, the hotel offers guests a peaceful retreat from the city's hustle and bustle, while still being close to a plethora of dining, shopping and entertainment options. The surrounding neighborhood is brimming with top-notch restaurants, bars and retail stores, adding to the convenience of the location.
Moreover, the hotel's prime location allows guests the flexibility to walk to Midtown, downtown Manhattan and other popular areas within minutes. Whether sightseeing or catching a Broadway show, the ease of access to public transportation ensures that all parts of the city are within reach. The centrality and quiet nature of the hotel's location, combined with excellent views from higher-floor rooms, contribute to an overall fantastic stay experience for visitors wanting to immerse themselves in the energy of New York City.
Breakfast
The breakfast experience at Hampton Inn Manhattan Chelsea has garnered mixed reviews from guests, but many have found positive aspects to highlight. Guests appreciated the inclusion of a complimentary breakfast, which provided a good start to the day with a variety of options such as waffles, eggs, bacon, yogurt and toast. The availability of coffee and tea around the clock was a cherished feature. Some guests felt that the breakfast was good and plentiful with a hearty selection that included options suitable for those with specific dietary needs, such as wheat and lactose allergies.
However, there were notable areas where guests felt improvements could be made. The breakfast often lacked variety and quality with the same items being served daily and some essential items like orange juice and tea bags running out quickly. The use of disposable tableware was not favored and the breakfast area was frequently described as too small and crowded, causing a somewhat chaotic atmosphere during peak times.
Despite these downsides, the breakfast was considered practical and satisfying by many, especially given that it's an added perk in a city where complimentary breakfasts are rare. There was a consensus that while the breakfast isn’t gourmet, it’s adequate and helps save money, making it a good value for those staying at the hotel.
Rooms
The rooms at the Hampton Inn Manhattan Chelsea receive a blend of feedback, reflecting both positive aspects and certain areas for improvement. On the bright side, many guests described the rooms as spacious by New York standards, comfortable and clean. The beds are often highlighted as very comfortable, ensuring a good night's sleep and guests appreciate practical amenities like fridges and digital safes. Some rooms offer lovely views of downtown Manhattan, adding a pleasant touch to the stay.
Despite the positives, several guests noted that the rooms are small, which is typical for New York and may feel cramped for larger groups. The furnishings and decor in some rooms appear outdated and in need of renovation. Air conditioning units were frequently mentioned as being noisy and some issues with room temperature control were reported. Guests also faced inconsistent room cleaning schedules with some rooms not being cleaned daily.
Bathrooms were generally clean but received mixed reviews regarding their size and state of maintenance. Some were described as small with low ceilings and dated fixtures, while others were mentioned as fresh and equipped with good pressure in the showers.
Overall, Hampton Inn Manhattan Chelsea offers comfortable, clean accommodations with some spacious rooms featuring pleasant views, but the aging decor and inconsistent maintenance may need attention. The location and quiet environment remain strong points for travelers aiming for a practical stay in the city.
Beds
Hampton Inn Manhattan Chelsea has garnered a plethora of positive feedback for its beds, which are consistently described as comfortable and cozy. The hotel offers a range of bed sizes, including queen and king options, which many guests found spacious and accommodating. The bedding quality is often praised with terms such as fresh bed linen, great bedding and good bedding frequently highlighted. Numerous reviews emphasize the comfort of the mattresses, describing them as super comfortable, very comfortable and offering a good night's rest.
However, it's worth noting that some guests experienced issues with bed firmness, citing mattresses that were either too stiff or lacking adequate support. There were also a few mentions of worn-out bedding and old pillows, suggesting that certain aspects might benefit from an update. Despite these occasional drawbacks, the majority of guests seemed quite satisfied with the bed comfort, contributing to a generally positive hotel experience. The staff's responsiveness to complaints, such as providing fresh linens or addressing other concerns, has also been positively acknowledged, enhancing the overall comfort of the stay.
Cleanliness
Nestled in the heart of Manhattan Chelsea, the Hampton Inn stands out for its high standards of cleanliness. Guests consistently praised the hotel for its clean and inviting atmosphere, noting that the rooms were often spacious and well-organized. Clean, comfortable beds and the pristine condition of the bathrooms were commonly highlighted, making stays pleasant and restful.
The common areas of the hotel also received commendations for continuous cleaning, ensuring a tidy environment throughout. For many, the overall cleanliness of the facilities added to the sense of security and comfort during their stay. The polite and diligent cleaning staff were appreciated for their efforts in maintaining the hotel's cleanliness standards.
However, a more nuanced picture emerged with some reviews pointing out inconsistencies. Several guests mentioned that room cleaning schedules could be improved, as some rooms were not serviced daily or required specific requests for cleaning. Issues such as musty towels and occasional dirty areas, particularly in the breakfast zone and older hallways, were noted and suggested the need for better maintenance and more thorough housekeeping checks.
Moreover, the overall structure of the hotel appeared to need some updating with comments about dated décor and occasional maintenance needs, particularly in bathroom facilities. Despite these minor setbacks, the hotel's commitment to cleanliness was evident and generally appreciated by many of its visitors. The balance of these experiences highlighted an essentially clean and comfortable stay, albeit with room for improvement in consistency and facilities upkeep.
Staff
Guests at the Hampton Inn Manhattan Chelsea have largely praised the staff for their friendliness and helpfulness. Positive mentions highlight the friendly and accommodating nature of the reception and front desk personnel. Many guests found the staff to be attentive and polite, consistently providing good service. Instances of exceptional assistance were noted, especially with check-ins, giving directions and general inquiries. Esther and Luisa, along with their teams, received special commendations for their professionalism and warmth.
The housekeeping staff also garnered positive feedback for their courteous and efficient service, contributing to a well-maintained environment. The overall interaction with the hotel staff was characterized as welcoming and supportive, enhancing the guests' stay.
However, not all feedback was positive. A few reviews pointed out issues with unfriendly or rude staff members. Some guests encountered unprofessional behavior and a lack of helpfulness, particularly at the morning reception. It appears that responses were mixed, indicating a variability in the quality of customer service experienced by different guests.
In summary, while the Hampton Inn Manhattan Chelsea staff generally received high marks for friendliness and helpfulness, emphasizing their commitment to guest service, there were notable exceptions that suggest room for improvement in consistency and professionalism.
Wi-Fi
Travelers looking to stay at Hampton Inn Manhattan Chelsea might find the Wi-Fi experience to be hit-or-miss. While some guests enjoyed very good, strong and free Wi-Fi, others encountered issues with weak signals, particularly on higher floors or in certain rooms. The internet was praised for being functional and available at various points in the hotel. However, there were instances where the Wi-Fi signal didn't work at all or was slow. Reviews also mentioned that the complimentary service might only be free for a week, after which a fee applies. Overall, while many found the Wi-Fi service reliable and sufficient for their needs, some guests felt there was room for improvement in consistency and speed.
Gym
The Hampton Inn Manhattan Chelsea offers an on-site gym that appears to be well-maintained and in good condition. Guests appreciated that the gym access is included in the price of the stay with some noting the convenience of its 24-hour availability. Despite being described as small, it is acknowledged as functional and includes updated and modern machines. However, some visitors pointed out that the gym's equipment is limited with only a few cardio machines available and at times, not all of them are operational. While there are positive mentions of the gym's condition and its inclusion as part of the stay, there is feedback indicating room for improvement, particularly in expanding the range of equipment and better organizing the space.
Parking
Hampton Inn Manhattan Chelsea offers various parking options, including an on-site parking lot and nearby garages. Guests have noted that parking is limited but conveniently close with options such as the LAZ parking garage on 23rd Street. While some visitors felt that parking enhances the sense of car safety and appreciated services like prebook offers for $50 per night, others were concerned about the high daily parking fees, suggesting it could be more affordable. Despite the parking cost, some guests preferred the convenience as a trade-off for added comfort. For those looking to save, public transportation is recommended.
Nightlife
Situated in a prime location, Hampton Inn Manhattan Chelsea offers easy access to a vibrant nightlife scene, making it an excellent choice for those seeking evening entertainment. Guests praise its proximity to Madison Square for evening games and the array of bars and clubs within walking distance. Despite being close to bustling nightlife, the hotel maintains a peaceful ambiance with quiet rooms, allowing for restful nights. The neighborhood itself strikes a balance between lively and serene with plenty of hustle and bustle nearby but also quiet areas for those seeking a calmer environment.
Perfect for nightlife enthusiasts, the area is teeming with entertainment options around the clock, ensuring there's always something happening. The centrality of the hotel makes it convenient for guests to explore all kinds of attractions with nightlife spots easily accessible. Budget travelers will also appreciate the availability of affordable accommodation near the lively nightlife. Even with minor inconveniences such as a broken elevator, guests frequently acknowledge the hotel's location as ideal for enjoying Manhattan's dynamic nightlife scene.
3 Star
Hampton Inn Manhattan Chelsea offers a quintessential three-star experience that aligns well with what is typically expected from mid-range hotels in the heart of Midtown Manhattan. Though some guests remarked that they anticipated a bit more given the three-star rating, many agree that the hotel provides a solid, standard three-star service. The facilities and accommodations are typical of this category, offering the basics without much in the way of frills.
This hotel is praised for its efficiency and overall meets the expectations for its rating. While noted as aging, it holds its own in comparison to similarly rated establishments across the United States. The location in Downtown Manhattan adds significant value, making it a good option considering the prices typically found in New York City. Despite being somewhat expensive for a three-star hotel, it still reflects a generally good value for its prime location. Overall, Hampton Inn Manhattan Chelsea stands as a solid choice for those seeking reliable, mid-quality lodging in a convenient Manhattan setting.
Business
Hampton Inn Manhattan Chelsea offers a range of amenities and services that cater well to business travelers, ensuring a comfortable and productive stay. Guests have praised the decent room sizes, which are especially appreciated by those on business trips. The hotel presents an excellent price-quality ratio, making it a worthy choice for business visitors, particularly couples.
The business-friendly facilities include a well-equipped, albeit small, business center. Functional amenities such as conference rooms and adaptive conference phones enhance the convenience for those needing to conduct meetings or work remotely. While there was an issue with housekeeping in the business center, overall, the services provided meet the functional needs of business travelers.
The hotel's prime location near business districts and shopping areas adds to its appeal, making it easy for guests to balance work with leisure. Despite a few minor setbacks, Hampton Inn Manhattan Chelsea is recommended for business stays, offering economy, value and necessary business amenities for a satisfactory experience.
Accessible
The Hampton Inn Manhattan Chelsea receives praise for its accessibility features, making it a suitable choice for guests with disabilities. The hotel is conveniently located in an accessible area with nearby Metro and other transport options. Guests appreciate the properly designed accessible rooms and facilities, which are wheelchair-friendly and thoughtfully equipped to cater to special needs. The hotel's overall cleanliness and ease of access further contribute to its positive reception among visitors. While some mention the size of the rooms as being on the smaller side, the general consensus highlights the hotel's commitment to accessibility.
Dog Friendly
The Hampton Inn Manhattan Chelsea is generally regarded as a pet-friendly property, allowing pets without an additional surcharge. Guests find the hotel suitable for traveling with pets and appreciate the accommodating atmosphere. While some reviews indicate instances of noise from dogs in neighboring rooms, the hotel offers specific amenities such as a designated area for dog owners and daily washing of dog beds. However, there have been occasional issues with maintaining pet privileges due to complaints. Overall, the hotel strives to cater to guests with pets, making it a viable option for those traveling with animals.
FAQ
No, Hampton Inn Manhattan Chelsea doesn't have any pool.
No, a spa isn't available at Hampton Inn Manhattan Chelsea.
Yes, Hampton Inn Manhattan Chelsea welcomes dogs.
Yes, parking facilities are available at Hampton Inn Manhattan Chelsea.
