Lotte New York Palace
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Summary of reviewsLotte New York Palace is a highly recommended, exceptional five-star hotel that offers superb facilities and services at a reasonable price. Guests have nothing but good things to say about the hotel, claiming that it is perfect in every way with an exceptional staff that is courteous and cordial. Its great location and classic ambiance make it a great choice for anyone traveling to New York City. While some guests complain about the need to pay for WiFi, luxury is all about service, not polished metals and the New York Palace delivers just that. Overall, guests would gladly return to stay at the Palace again with beautiful memories guaranteed.
Categories
Luxury Hotel
Lotte New York Palace combines historic grandeur with modern luxury, integrating the iconic Villard Houses. It features a magnificent courtyard and multiple upscale dining options, offering a grand and opulent stay in Midtown.
Historic Hotel
The Lotte New York Palace incorporates the historic Villard Houses, built in the 1880s, which are designated landmarks. The hotel blends these neo-Renaissance mansions with a modern skyscraper, creating a unique architectural contrast. The Gold Room, with its original gilded ceilings, is a breathtaking reminder of a bygone era.
Hotel for Honeymoon
Built in a Gilded Age mansion, Lotte New York Palace offers stunning architecture, grand staircases, and luxurious rooms. It provides warm and attentive service, a 7,000-square-foot spa, and a Michelin-star restaurant for a comfortable and lavish stay.
Hotel with Spa
The elegant and utter luxury in the iconic Lotte New York Palace Hotel will take you to the opulent realm of relaxation in the ambient atmosphere of pampering treatments and massages, facials, body care and specialized, customized rituals and unwinding therapies. The famous concept of Ila Spa has its own yoga studio, sound healing rooms, fitness areas, steam rooms, saunas, a Salon and quiet lounges. They offer a full spa menu, using organic ingredients, to attain holistic wellbeing.
Family Friendly Hotel
The rooms are spacious and elegantly designed. They offer a Family Fun Package that includes complimentary movies, snacks, and tickets to local attractions. Kids' channels and gaming consoles are available upon request.
Romantic Hotel
Lotte New York Palace exudes old-money historic NYC charm with its ostentatious grandeur. The lobby features multiple staircases and a pink marble fireplace, creating a luxurious and exciting atmosphere. The hotel offers beautiful views of NYC, enhancing the romantic experience.
Business Hotel
This luxurious hotel is set in midtown Manhattan and it offers large and elegant rooms and suites, ideal for travellers on business in New York city. Apart from comfortable accommodation, the rooms and suites also feature a safe for your laptop, fast Wi-Fi connection, complimentary shoe shining, a telephone with voicemail and many more amenities that will make your business stay as seamless as possible. The hotel also offers luxurious and elegant meeting spaces, fully equipped with audiovisual equipment, professional event managers and catering services.
Hotel with Parking
While specific parking details are limited, the hotel's inclusion in lists of hotels with parking suggests it offers some parking options. The valet parking service adds to the convenience for guests.
Skyscraper Hotel
51 floors: 172 metres (564 ft)
Dog Friendly Hotel
Hotel near Nightlife Spots
Accessible Hotel
Hotel with Gym
5-Star Hotel
Guest Reviews
If you're looking for a hotel in the heart of New York City, Lotte New York Palace is definitely worth considering. Review after review sings praises for the hotel's central location with many describing it as the best in Manhattan. You'll be within walking distance to all of the major tourist attractions, including Times Square, Central Park and Rockefeller Center. Plus, there are plenty of restaurants and spots nearby to satisfy your hunger. The St. Patrick's Cathedral view is a must-see and many guests say it's worth paying extra for. The hotel itself is stunning with beautiful communal areas and the staff are consistently described as wonderful, friendly and excellent. If you're looking for the perfect location to experience New York City, this hotel is definitely worth considering.
Guests at Lotte New York Palace were mostly positive about the breakfast offered at the hotel with many enjoying the fine selection and delicious food. Some guests even described the breakfast room as "awesome" and "spectacular" due to its location in the old mansion. However, there were a few negative reviews with some guests experiencing bad or microwaved breakfasts. Additionally, one guest mentioned confusion at checkout regarding pre-paid breakfast and another was disappointed by the takeout bakery and coffee bar. Despite these minor issues, most guests were satisfied with the breakfast at Lotte New York Palace.
Lotte New York Palace offers large, spacious, spotlessly clean rooms with amazing views of St. Patrick's Cathedral and the city. Though some guests found the decor and amenities outdated, they still appreciated the cleanliness and size of the rooms. Some reviews also mentioned the lack of coffee and tea making facilities in the room. However, the prime location, beautiful holiday decorations and cleanliness of the hotel as a whole were praised by many guests. Some negative reviews mentioned dated bathrooms and broken elevators, but overall, Lotte New York Palace offers comfortable and spacious rooms in a great location.
If you're in search of a hotel that combines unbeatable location with top-tier cleanliness, look no further than Lotte New York Palace. This beautiful property offers large rooms that are spotlessly clean thanks to the fabulous cleaners. Guests have raved about the hotel's overall cleanliness, making it a perfect choice for those who value tidiness in their accommodations. While some reviewers did note issues with mold, mildew or dirty carpets, these reports were far outweighed by positive comments about the hotel's cleanliness. As for location, Lotte New York Palace is situated in a quiet area that's convenient to many of the city's top attractions. All in all, we highly recommend this hotel for its exceptional cleanliness and great location.
If you're looking for a hotel in the heart of the city with exceptional service, Lotte New York Palace is the place to be! The staff here is warm, friendly and accommodating - they'll make you feel right at home. From the bellmen to the concierge team, everyone is pleasant and helpful. Special mentions go to Michael Frick and Matt, who went above and beyond to make guests feel comfortable.
Aside from outstanding service, the hotel's location is unbeatable and the iconic bar is a must-visit. The common spaces are lovely and the rooms are fantastic. However, some guests did feel that the hotel was not appropriately curated for a 5-star ranking.
Overall, the majority of guests had a wonderful experience with the staff at Lotte New York Palace. They felt welcomed and valued by the team with special shoutouts to Diego, Isabel and Michael at the reception. While there were a few negative comments about the reception staff, the overwhelming consensus is that the staff is super friendly, accommodating and make you feel right at home!
Many guests were disappointed to find that Lotte New York Palace charges for WiFi, especially when it is not included in the room fee. Some guests also expressed frustration with the fact that the hotel charged their card for WiFi several days after check-out, even if they had prepaid through a third-party website. Complimentary coffee in the lobby during the morning would have been a nice touch, as the additional expense for internet was not appreciated. Many guests believe that a 5-star hotel should offer free WiFi as a basic amenity and some were also disappointed with the lack of French TV channels available on the in-room network. Additionally, guests were required to pay $15 per person per day for WiFi.
Lotte New York Palace is an exceptional five-star hotel that offers superb facilities and services at a reasonable price. Guests have nothing but good things to say about the hotel, claiming that it is perfect in every way and that they loved their stay, creating beautiful memories. Its great location and classic ambiance make it a great choice for anyone traveling to New York City. The hotel boasts of an exceptional staff that is courteous and cordial, from valet to bellboys, earning a rating of 100 points from guests. Although some guests complain about the need to pay for WiFi, luxury is all about service, not polished metals and the New York Palace delivers just that. Overall, this hotel is highly recommended and guests would gladly return to stay at the Palace again.
Lotte New York Palace is the ultimate luxurious stay that is worth every penny. The stunning property exudes class and beauty, from the decadent structure to the beautiful rooms. The hotel prices itself like a 5-star establishment, offering an unparalleled experience with top-notch service that defines true luxury. Despite the polished metals, it's the exceptional service that sets this hotel apart. While one guest had a negative experience with service, the majority have raved about the superb hospitality. Don't miss your chance to stay at this super luxe hotel that takes luxury to the next level.
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Location
Breakfast
Rooms
Cleanliness
Staff
Aside from outstanding service, the hotel's location is unbeatable and the iconic bar is a must-visit. The common spaces are lovely and the rooms are fantastic. However, some guests did feel that the hotel was not appropriately curated for a 5-star ranking.
Overall, the majority of guests had a wonderful experience with the staff at Lotte New York Palace. They felt welcomed and valued by the team with special shoutouts to Diego, Isabel and Michael at the reception. While there were a few negative comments about the reception staff, the overwhelming consensus is that the staff is super friendly, accommodating and make you feel right at home!
Wi-Fi
5 Star
Luxury
No, Lotte New York Palace doesn't have any pool.
Yes, a spa is available at Lotte New York Palace.
Yes, Lotte New York Palace welcomes dogs.
Yes, parking facilities are available at Lotte New York Palace.
Yes, Lotte New York Palace has a gym.
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