Mercure Newcastle
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Summary of reviewsMercure Newcastle is a comfortable hotel situated in a prime location, highly suitable for both tourists and business travellers. The breakfast offered at the hotel has mixed reviews with some guests finding it fantastic and exceptional, while others find it to be ordinary with limited options or none at all. The overall state of the rooms leaves much to be desired with some guests finding them smelly, outdated or even dirty. The staff are a highlight of the hotel with multiple guests praising their helpfulness and friendliness. The hotel has mixed reviews when it comes to cleanliness and parking. The hotel is situated in an excellent location for exploring the best of Newcastle's nightlife. The beds have also received mixed reviews with some guests finding them comfortable and spacious, while others found them to be hard and uncomfortable. Overall, the hotel is in need of urgent renovations and a refresh, but the happy and helpful staff outshine the lacklustre property.
Categories
Hotel Taking Steps Towards Sustainability
Mercure Newcastle is committed to operating sustainably with an Environmental, Social, and Governance (ESG) Charter. They focus on energy efficiency through LED lighting and energy-efficient appliances, resource conservation by reducing water consumption and promoting recycling, and have removed single-use plastics. They also prioritize sourcing from local and sustainable suppliers.
Hotel with Parking
Mercure Newcastle offers on-site parking with charges applied. The hotel provides a spacious and secure car park for guests.
Accessible Hotel
Mercure Newcastle offers accessible rooms with accessible en-suite bathrooms and roll-in showers. Six of the seven meeting rooms are located on the ground floor for easy wheelchair access. The hotel actively welcomes people with access needs.
4-Star Hotel
This hotel offers well-appointed rooms and a range of facilities. Its central location makes it a convenient base for exploring the city.
Hotel near Vineyards
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Outdoor Pool
Guest Reviews
Mercure Newcastle is highly praised for its location by its guests, as it is situated within the heart of the city. The staff's helpfulness has also been highly commended by the guests. The hotel is situated in close proximity to diverse restaurants and bars with easy access to the bus stop and other transport facilities, making it more convenient to explore the city. Additionally, the hotel's position is ideal for those who would love to enjoy the breathtaking views of the riverfront area, which is only a few blocks away. Most importantly, for tourists, Mercure Newcastle is situated near highly sought tourist destinations like the beach, McDonald's, Honeysuckle Light Rail Stop, Newcastle Interchange and other shopping centres. However, the noisy location of the hotel has been complained about by some guests. Overall, Mercure Newcastle is a comfortable hotel situated in a prime location, highly suitable for both tourists and business travellers.
Guests at Mercure Newcastle have varying opinions about the breakfast offered at the hotel. Some describe it as fantastic and exceptional with a delicious and lovely buffet, good value for money and a wide range of options. The staff responsible for the breakfast buffet are commended for their professionalism, attentiveness and helpfulness. However, others find the breakfast to be ordinary with limited options or none at all and even confusion about what is included. Some guests also expressed disappointment about the cost of the breakfast, which they found expensive. Despite the mixed reviews, most guests agree that the staff are wonderful and do their best to make the dining experience enjoyable.
Mercure Newcastle offers a variety of room sizes, ranging from basic to spacious. Some rooms include modern amenities like a smart TV, while others feature microwaves and utensils. Despite the mixed offerings, the overall state of the rooms leaves much to be desired. Some guests found their rooms smelly, outdated or even dirty with carpets and tiles in need of a deep cleaning. Others had to request changes to their initial room allocation or found that their amenities didn't match the price point. On the other hand, some guests praised the very spacious rooms, comfortable beds and good size for families. While the hotel's location is highly regarded, the outdated decor and lack of maintenance gives off the impression of an old, tired building. Overall, guests have found Mercure Newcastle to be in need of urgent renovations and a refresh.
Guests at Mercure Newcastle have had mixed experiences with the hotel's beds. Some found the beds to be comfortable and spacious with ample pillows and clean linen. However, others described beds as hard, uncomfortable and disappointing - with some even finding stains on the sheets or blood on the doonas. Some guests who requested a king-sized bed received two single beds pushed together, which was uncomfortable for those traveling with a partner or children. Despite these complaints, many guests still found the mattresses to be brilliant and the rooms overall to be clean and comfortable.
The Mercure Newcastle hotel has mixed reviews when it comes to cleanliness. Some guests noted that the building is outdated with old and noisy air conditioning units and thin walls that allow for noise to travel easily. There were also several complaints about old and dirty bathrooms, including broken tap fittings, yellowed bathtubs and moldy showers. Despite these negative comments, many guests did note that the rooms were clean and comfortable and that the linen was fresh. However, there were some guests who noted dirty carpets, dusty rooms and stained hallways. Although cleanliness is important to most guests, the Mercure Newcastle hotel receives both positive and negative reviews in this regard.
The staff at Mercure Newcastle are a highlight of the hotel with multiple guests praising their helpfulness and friendliness. From the front desk to the restaurant and housekeeping staff, visitors found the majority of the team to be lovely, accommodating and professional. The reception staff in particular received high marks with guests impressed with their efficiency and willingness to assist with directions and check-ins. The breakfast service staff also received a special mention with one guest highlighting the professionalism of the gentleman who oversaw the meal. Overall, guests found the staff to be a major asset to the hotel with many noting that their positive attitudes and exceptional customer service made for a great experience.
The Mercure Newcastle hotel has received mixed reviews when it comes to parking. While some guests found ample and easy parking, others experienced issues with availability, security and extra charges. Some guests were not made aware of the parking policies and had to deal with dodgy or unsecure car parks. However, the hotel's location, cleanliness and comfortable beds received positive feedback. Those planning to stay at the Mercure Newcastle should be aware of the limited parking spots and the extra cost of $15 per night.
The Mercure Newcastle is a hotel situated in an excellent location for exploring the best of Newcastle's nightlife. With numerous venues within walking distance, guests are spoilt for choice when it comes to entertainment options. Additionally, the hotel is conveniently located near a plethora of food options. However, some guests note that the hotel can be quite noisy due to its proximity to nightclubs and street noise with some guests being offered earplugs by the front desk. Despite this, the hotel's prime location makes it easy to experience all that Newcastle has to offer.
Mercure Newcastle is a basic hotel that is well-located near lots of shops and restaurants. Although the hotel is not up to four star standards, it offers a comfortable stay with helpful and friendly staff. The outdoor pool is also a nice addition, but the property is in need of renovation or a price reduction. Guests were not impressed with the standard hotel room, but found it to be adequate without any surprises. Some reviewers found the hotel to be below the usual standard for a normal Accor Mercure hotel. However, the happy and helpful staff outshine the lacklustre property. Unfortunately, some guests found their experience to be very poor and stated that it is definitely not a four star hotel.
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Location
Breakfast
Rooms
Beds
Cleanliness
Staff
Parking
Nightlife
4 Star
Yes, Mercure Newcastle has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Mercure Newcastle.
No, Mercure Newcastle doesn't allow dogs.
Yes, parking facilities are available at Mercure Newcastle.
No, Mercure Newcastle doesn't have a gym.
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