Prime New Hotel

Nha Trang 12.23751300, 109.19619200 , 22 Ton Dan (Show on Map)
8.0
Very Good


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Summary of reviewsPrime New Hotel stands out for its enviable location, offering guests easy access to both the bustling city center and the tranquil beach just steps away. Its central position makes it perfect for exploring nearby restaurants, bars, shops, and attractions, appealing to those who wish to experience both excitement and relaxation. The intimate rooftop pool is a favorite feature, providing a serene escape with breathtaking sea views, although it could benefit from more regular maintenance.

Guests frequently commend the hotel's spacious and clean rooms, many boasting beautiful sea views from balconies. The accommodations offer comfortable beds and modern amenities, enhancing the overall experience. Despite minor issues such as noise from elevators and some outdated furnishings, the hotel maintains a reputation for offering good value for money.

A highlight of the Prime New Hotel is its exceptional staff, who are consistently praised for their friendliness, politeness, and eagerness to assist. The team, especially the reception staff, is known for its efficient and warm service, contributing greatly to a memorable stay.

Families find the hotel particularly accommodating, with spacious family suites featuring stunning sea views and ample amenities for a comfortable experience. The clean and comfortable beds are often noted for ensuring restful nights, despite occasional minor concerns about bedding quality.

While the hotel's breakfast offerings are considered decent, they might not meet every guest's expectations, especially those with Western tastes seeking variety. The convenience of nearby eateries provides additional options for dining.

Prime New Hotel's notable drawbacks include inconsistent Wi-Fi and parking availability, which can be challenging during peak times. Additionally, the hotel is often perceived as less luxurious than its four-star rating suggests, aligning more closely with three-star standards in terms of amenities.

Overall, Prime New Hotel provides a positive experience for those prioritizing location, comfort, and service, particularly for budget-conscious travelers seeking a convenient and welcoming environment.
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Categories
Cheap Hotel
Situated on Ton Dan Street, this hotel offers a convenient location for exploring the city. It provides comfortable rooms at an affordable price, making it a suitable choice for budget-conscious travelers.

Hotel Taking Steps Towards Sustainability

Hotel for Honeymoon

Family Friendly Hotel

Romantic Hotel

Hotel near Nightlife Spots

Hotel with Swimming Pool

  Panoramic View Pool    Outdoor Pool  


Business Hotel

Hotel with Parking

Accessible Hotel

4-Star Hotel

Hotel with Outdoor Pool

Hotel with Panoramic View Pool

Room Types
Deluxe Junior Suite Features a separate living area with comfortable chair.

Double Room with Private Bathroom This double room's standout feature is the pool with a view. Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned double room offers a flat-screen TV with streaming services, a private entrance, soundproof walls and a minibar. The unit offers 1 bed.

Superior Double or Twin Room with Terrace This twin/double room's special feature is the pool with a view. Providing free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. Featuring a terrace, this twin/double room also provides air conditioning, a private entrance and a flat-screen TV with streaming services.

Superior Triple Room This triple room's special feature is the pool with a view. Providing free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. This triple room is air-conditioned and features a flat-screen TV with streaming services, a private entrance, soundproof walls and a minibar. The unit offers 2 beds.

King Suite with Sea View The pool with a view is the standout feature of this suite. Boasting a private entrance, this air-conditioned suite features 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bath. Featuring a terrace with sea views, this suite also features soundproof walls and a flat-screen TV with streaming services. The unit has 2 beds.

Family Suite This suite offers a pool with a view. Featuring a private entrance, this air-conditioned suite comprises 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bath. Boasting a terrace with sea views, this suite also provides soundproof walls and a flat-screen TV with streaming services. The unit offers 3 beds.

Deluxe Double or Twin Room with Balcony This twin/double room features a pool with a view. The spacious twin/double room offers air conditioning, a private entrance, a terrace with city views as well as a private bathroom boasting a walk-in shower.

Junior Suite with Balcony Guests will have a special experience as this suite features a pool with a view. Featuring a private entrance, this air-conditioned suite is comprised of 1 living room, 1 separate bedroom and 1 bathroom with a walk-in shower and a bath. Boasting a terrace with city views, this suite also offers soundproof walls and a flat-screen TV with streaming services. The unit offers 2 beds.

Guest Reviews
8.0
Very Good
Location
Prime New Hotel boasts an enviable location that places guests right in the heart of the action while offering tranquility just steps away from the bustling beach scene. This central hotel offers proximity to a vibrant array of restaurants, bars, shops, and night markets, making it an ideal choice for visitors who want to experience the full spectrum of the city's offerings. Guests frequently highlight how convenient it is for sightseeing or lounging at the beach, all within effortless walking distance. The nearby attractions, coupled with a lively yet peaceful setting, make it a popular pick for those keen on exploring both the lively city center and the relaxation that the beach provides. The hotel's position in a fun alleyway and access to a small rooftop pool with views of the sea further enhance its appeal, making it a standout option for travelers seeking comfort and convenience in an idyllic city-center location.

Breakfast
The breakfast experience at Prime New Hotel has garnered a wide array of opinions from its guests. Many reviews appreciate the decent, good-quality breakfasts, noting that the dining area is clean and dishes are replenished promptly. Guests have found the breakfast options adequate, with a decent variety catering to both Vietnamese and Western tastes. Those who enjoy local cuisine praise the presence of traditional dishes such as pho and fresh soups, highlighting the inclusion of vibrant, fresh juices like watermelon and passion fruit.

Despite the positive aspects, some guests mention a lack of variety and the tendency for breakfast offerings to feel monotonous. While several guests find the breakfast satisfactory and not lacking, others feel it leaves much to be desired, especially for Western palates accustomed to certain standards. The early breakfast hours, ending at 9 AM, have been marked as inconvenient for those who want a leisurely start to their day. The limited selection and absence of staples like fresh milk or a wider range of sweet options also drew mixed responses.

Overall, Prime New Hotel offers a breakfast experience that may not be exceptional but can be a decent start to the day, particularly if one appreciates a mix of local flavors and basic Western options. For those seeking a more varied meal, dining at nearby eateries might complement their stay at the hotel.

Rooms
The Prime New Hotel offers a mix of positives and room for improvement, according to guest reviews. The rooms are generally praised for being clean, spacious, and well-equipped, with many guests enjoying beautiful sea views from their balconies. The accommodations provide comfortable beds, modern amenities such as refrigerators and air conditioning, and are close to key attractions like the beach and night markets.

However, some rooms, particularly those on lower floors, suffer from issues such as outdated furnishings, noise from a squeaky elevator, and views obstructed by nearby buildings. Cleaning consistency varies, with some guests encountering unclean conditions, while others applaud daily cleaning and fresh towels. The overall design of the rooms is sometimes described as elegant, bright, and modern, although a few guests noted that certain aspects, like the hallways and some bathroom fixtures, are in need of refurbishment.

While the location of the hotel is convenient and the service staff receives positive feedback, some discrepancies between the room advertised and what guests received were noted. Despite these occasional shortcomings, the hotel is commonly described as offering good value for money, with many finding their stay comfortable and pleasant for the price paid.

Beds
The beds at Prime New Hotel generally receive positive feedback from guests. Most visitors find the beds and mattresses to be comfortable, contributing to restful sleep experiences. The hotel offers spacious accommodations with large beds, including some king-sized options that can comfortably fit families with children. Guests appreciate the clean rooms and fresh bedding, although some have mentioned minor issues with bedding cleanliness, such as stains or a damp feeling.

While a majority highlight the comfort and size of the beds, there are occasional remarks about beds being either too hard or saggy for certain preferences. Additionally, the advertised sofa bed is not suitable for larger children, which has been a source of disappointment for some families. Despite these isolated concerns, the overall sentiment leans towards contentment with the bedding, supported by attentive and kind staff that enhance the guest experience.

Cleanliness
Prime New Hotel presents a mixed picture in terms of cleanliness, with a range of guest experiences outlined in reviews. On a positive note, many guests appreciated the hotel's cleanliness, highlighting clean rooms, comfortable beds, tidy bathrooms, and attentive housekeeping. The hotel is praised for its modern infrastructure and convenient location. Daily cleaning and towel changes contributed to ensuring rooms remained fresh, and the dining and reception areas also received positive remarks for cleanliness. Guests frequently mentioned the staff as cheerful, friendly, and helpful, enhancing the overall experience.

However, there are notable inconsistencies. Some guests reported issues such as unclean floors, dusty rooms, and outdated amenities affecting their comfort. Problems with soundproofing, a musty smell, and instances of unattended common areas were also cited. The hotel's pool, despite offering beautiful views, was mentioned as being in need of better maintenance. Overall, while the hotel makes efforts in cleanliness, some areas require attention to meet consistent standards and resolve guest concerns.

Staff
At Prime New Hotel, the staff consistently receives high praise for their exceptional service, significantly enhancing the guest experience. Described as friendly, polite, and attentive, the hotel personnel are known for their enthusiasm and willingness to assist, making guests feel welcome and cared for. Most staff members, particularly those at the reception, speak English well, ensuring smooth communication with international visitors.

Several reviews highlight specific staff members, such as Phuong and Ngan, for their superb service and ability to accommodate various guest requests effortlessly. The hotel's management and team members are also commended for their efficiency, handling everything from check-in to room changes swiftly and professionally.

Guests often note that all their needs and wishes are met with a smile, with the staff going out of their way to quickly resolve issues or extend stays. This dedication to customer satisfaction and the genuine warmth of the employees contribute significantly to creating a memorable and comfortable stay at the Prime New Hotel.

Wi-Fi
Prime New Hotel offers some bright spots, but its Wi-Fi service leaves considerable room for improvement. While there are mentions of good and even fast Wi-Fi, many guests consistently experienced weak and unstable connections, particularly in their rooms. The strength of the internet varied, sometimes functioning well enough for remote work, but more often, it was described as slow, very poor, or barely working. In some cases, guests recommended purchasing a data SIM due to the unreliable hotel internet. The lack of consistent Wi-Fi can be especially inconvenient for business travelers or those needing a reliable connection.

Aside from Wi-Fi concerns, the hotel does manage to create a positive impression with its efficient facilities, like fast elevators that minimize waiting times. Additionally, though language barriers were notable, the helpfulness and kindness of the reception staff, especially in assisting with transportation and local navigation, add a touch of warmth to the overall experience at Prime New Hotel.

Pool
The Prime New Hotel's rooftop pool on the 15th floor offers a breathtaking view of the sea, making it a standout feature for guests seeking relaxation with a scenic backdrop. The pool is described as small and charming, with its intimate setting winning praise for cleanliness in many reviews, though some guests noted that it could benefit from more regular maintenance. Despite its size, the pool provides a serene environment with sun loungers, ideal for unwinding after a day of exploration. Its cold temperature is mentioned, likely due to its shaded position much of the time, affecting its warmth throughout the year. The rooftop location enhances its appeal, offering a picturesque escape within the city center. Although not expansive, the pool meets expectations for those in search of tranquility with bonus views, although improvements in upkeep and available facilities could elevate the experience further.

Parking
Guests of Prime New Hotel have mixed experiences regarding parking facilities. The hotel offers its own parking, with options including convenient underground spaces for both cars and scooters, and a dedicated parking garage that many visitors find satisfactory. Despite these positives, some challenges arise as guests report instances of the parking being full upon arrival, contradicting initial assurances of ample availability. This has occasionally led to guests incurring additional costs to park elsewhere, as the hotel does not cover parking fees at other locations. While some appreciate the spacious and varied parking options, others feel the parking lot can be cramped and suggest that capacity isn't always sufficient. Nonetheless, the hotel's prime location, just 100 meters from the beach, coupled with affordable pricing, adds a favorable dimension to the overall experience.

Family
Prime New Hotel offers an excellent experience for families with children, featuring spacious accommodations and breathtaking views. The Family Suite stands out as an ideal choice, praised for its roomy interiors that comfortably host groups of various sizes. Guests appreciate the spacious, well-furnished rooms equipped with double beds and a sofa, ensuring a comfortable stay for families. The large bathrooms boast convenient amenities such as tropical showers and sea-view bathtubs, elevating the relaxation experience. Families find the expansive balcony a delightful addition, providing seating arrangements that overlook the stunning sea and the iconic Lotus Tower. The hotel’s emphasis on family-friendly accommodations is complemented by the attentive and helpful staff, who consistently receive accolades for their service. The combination of spacious family suites and a welcoming atmosphere makes Prime New Hotel a favored option for family travelers seeking comfort and scenic beauty.

4 Star
Travelers visiting the Prime New Hotel might initially find themselves misled by its advertised four-star rating. Many guests have articulated that their experience aligns more with expectations of a three-star establishment. Despite being marketed as a four-star venue, the hotel lacks certain amenities typically associated with this rating, such as bathrobes and shower caps, which can affect the overall perception of luxury and convenience.

On the bright side, visitors frequently comment on the hotel's cleanliness, noting it as a positive aspect that fits well within the bounds of a solid three-star service. Additionally, several guests appreciate the hotel's good cost performance, highlighting affordability as a key attraction. Given the price point, some patrons find value in the hotel's offerings despite their reservations about its rating.

For those seeking a straightforward and economical stay, the Prime New Hotel provides a satisfactory experience, especially for travelers who prioritize budget over luxury. However, those expecting premium four-star services and facilities might find themselves re-evaluating their expectations and considering alternative options in the vicinity.


Yes, Prime New Hotel has pool(s) that belong to one or more of the following categories: Panoramic View Pool, Outdoor Pool.

No, a spa isn't available at Prime New Hotel.

No, Prime New Hotel doesn't allow dogs.

Yes, parking facilities are available at Prime New Hotel.

No, Prime New Hotel doesn't have a gym.

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