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Summary of reviewsThe Best Western Colonel Butler Inn, located in the picturesque town of Niagara-on-the-Lake, enjoys widespread acclaim for its strategic location and welcoming atmosphere. Visitors appreciate its proximity to the historic city center and nearby attractions such as Niagara Falls and local wineries, making it an excellent base for exploring the area. The hotel's serene neighborhood offers a peaceful retreat while still being conveniently central.
One of the standout features of the inn is its breakfast service, which exceeds standard continental offerings with an impressive variety that includes fresh fruit, yogurt, and even make-your-own waffles. Catering to dietary restrictions, the breakfast options enhance the overall experience, with guests frequently praising the real dishware and pleasant outdoor patio setting.
Rooms at the inn receive high marks for their cleanliness, comfort, and modern aesthetics. The presence of well-appointed interiors, cozy fireplaces, and comfortable beds contribute to a restful atmosphere, despite some guests mentioning compact bathroom sizes. The hotel's meticulous cleanliness extends to all areas, with immaculate rooms and communal spaces that guests find consistently welcoming.
The staff at the Best Western Colonel Butler Inn are noted for their exceptional friendliness and helpfulness. The team goes above and beyond to ensure guests feel at home, providing insightful local recommendations and maintaining a cheerful, professional demeanor that adds to the overall positive experience.
Free WiFi is available, though guest experiences with it vary, with some noting slower speeds. However, ample free parking compensates for this, offering convenience and value compared to accommodations that charge for parking.
Families find the hotel particularly accommodating, with features like dog beds and treats making it a pet and kid-friendly environment. The cozy setting, complete with fireplaces and a convenient location, supports both family gatherings and restful retreats.
Overall, the Best Western Colonel Butler Inn is recognized as a top choice for comfy, well-situated accommodations with excellent service. Its blend of cozy charm, attentive staff, and convenient amenities make it an ideal option for travelers seeking quality without compromising on value. Show more
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Hotel near Golf Courses
This inn is recognized as a top golf hotel in Niagara-on-the-Lake. This indicates its suitability for golf lovers seeking accommodations in the area.
Hotel with Parking
Guests at this hotel receive complimentary on-site parking. The hotel also offers complimentary bus parking and handicapped parking, with valet parking services available.
EV charging stations
Hotel with Rooms With Fireplace
Situated in Niagara-on-the-Lake, this inn offers rooms with fireplaces, providing a charming and cozy experience. The historic surroundings add to the appeal.
Hotel with EV Charging Stations
This property has two electric vehicle charging stations available for complimentary guest use. It is located in Niagara-on-the-Lake.
3-Star Hotel
The inn provides a solid option with free breakfast, free WiFi, and free parking. Reviews often commend the helpful staff. It offers good value and essential amenities for a pleasant stay.
Hotel for Honeymoon
Family Friendly Hotel
Business Hotel
Hotel with Gym
Room Types
King Suite with FireplaceGuests will have a special experience as the suite offers a fireplace. The suite features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The suite provides a wardrobe, tumble dryer, a sofa, a carpeted floor and a TV.
Double Room with Two Double BedsThe quadruple room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a shower and a hairdryer.
Queen Suite with Fireplace and Spa BathThis suite features a spa bath and a fireplace. The suite has a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The suite features a wardrobe, tumble dryer, a sofa, a carpeted floor and a TV.
King Suite with Fireplace and Spa BathThe spa bath and fireplace are the standout features of this suite. The suite features a private bathroom, air conditioning, a tea and coffee maker, as well as a seating area with a flat-screen TV. The suite offers a wardrobe, tumble dryer, a sofa, a carpeted floor and a TV.
Guest Reviews
8.5
Very Good
Location
Nestled in the charming town of Niagara-on-the-Lake, Best Western Colonel Butler Inn is lauded for its fantastic location. The hotel's proximity to the historic city center allows guests to easily explore all this beautiful area has to offer. Situated just a short walk or a quick drive away from downtown, it's an ideal spot for those eager to visit the main street, local theatres, and the vibrant shopping and dining scene. The neighborhood is often praised for its quiet and peaceful atmosphere, offering a retreat from the hustle and bustle while still being central enough for easy access to attractions. Guests highlight its convenience for exploring nearby wineries and the scenic surroundings, as well as its closeness to the iconic Niagara Falls. The hotel itself is described as clean, friendly, and well-managed, with staff known for their welcoming nature. Overall, it's an excellent choice for travelers seeking a well-situated and comfortable stay in Niagara-on-the-Lake.
Breakfast
The breakfast experience at Best Western Colonel Butler Inn is highly regarded by guests for its variety, quality, and accommodating nature. Many reviewers highlight the extensive selection available, noting that it exceeded their expectations for a typical continental breakfast. Satisfying options such as fresh fruit, yogurt, muffins, cereals, and the delightful make-your-own waffles contribute to the positive impressions. Guests appreciated the inclusion of gluten-free and dairy-free alternatives, catering to those with dietary restrictions. The hot offerings, particularly the popular crustless quiches, are frequently mentioned as delightful additions.
The use of real dishware instead of disposable options enhances the dining experience, and the friendly and efficient breakfast staff add to the welcoming atmosphere. Reviewers found the breakfast to be a great start to their day, describing it as nutritious and delicious. The opportunity to enjoy breakfast on the outdoor patio is noted as a pleasant touch. Overall, the breakfast at the Best Western Colonel Butler Inn is commended for being more than sufficient, with a surprise variety that sets it apart from the standard offerings at similar establishments.
Rooms
The rooms at the Best Western Colonel Butler Inn receive high praise for their cleanliness and comfort. Many guests find them spacious, often mentioning well-appointed interiors featuring comfortable, plush beds and modern decor. Updates and renovations have refreshed much of the hotel, contributing to an overall clean and modern aesthetic. Numerous reviews highlight the cozy, inviting atmosphere, with some rooms offering fireplaces and seating areas for added comfort. While a few guests noted the room sizes as being compact, particularly the bathrooms, the majority still appreciated the value and convenience these rooms provided. The hotel's quiet location, coupled with clean and friendly service, leaves a positive impression on guests, making it a recommended choice for a pleasant stay.
Beds
The Best Western Colonel Butler Inn seems to have made a lasting impression on guests with its exceptionally comfortable beds. Many reviewers express delight in the remarkably cozy experience, often describing the beds as super comfortable, extremely comfortable, and even among the best they have ever slept on. The focus is predominantly on the consistency of comfort, with various mentions of firm mattresses and plush bedding and pillows, contributing to a restful night's sleep.
Despite a few remarks about the size of double beds being small or particular individual experiences with discomfort, the overall sentiment highlights the beds as a standout feature, complemented by the clean and inviting rooms. Additional amenities like sitting areas with couches, fireplaces, and a jacuzzi tub contribute to the inviting ambiance.
The comfortable furniture and plentiful towels add to the overall positive experience, making the hotel a desirable place for those looking for a good night's sleep in a welcoming and well-equipped setting.
Cleanliness
Nestled in a prime location, the Best Western Colonel Butler Inn offers guests a remarkably clean and comfortable stay. Visitors consistently praise the hotel for being immaculately clean, with spotless rooms and modern facilities. The establishment's commitment to cleanliness is evident in the well-maintained rooms and communal spaces, making it one of the cleanest hotels many have experienced.
Guests find the spacious rooms to be both clean and snug, complemented by comfortable beds and new mattresses that promise a restful night's sleep. Equally spotless are the bathrooms, equipped with nice hot showers and pristine white towels. The hotel gym receives compliments for its updated and well-kept condition, while the breakfast area is well-stocked and offers a good continental breakfast.
The cleanliness extends beyond the rooms, as the entire building and its exterior, including a recently renovated patio, are maintained to a high standard. The hotel staff is highly praised for their friendliness, helpfulness, and accommodating nature, enhancing the welcoming atmosphere of the property.
Overall, the hotel is recognized for maintaining a tranquil and pleasant setting, perfect for guests seeking a quiet getaway. With its clean and cozy ambiance, alongside comfortable amenities and a prime location, the Best Western Colonel Butler Inn stands out as a top choice for travelers seeking quality accommodation.
Staff
At the Best Western Colonel Butler Inn, the staff truly shines as one of the property's standout features. Guests consistently praise the team for their exceptional friendliness, welcoming attitude, and helpfulness. It's clear that visitors feel warmly greeted upon arrival, and their needs are attentively catered to throughout their stay.
From the front desk to the breakfast area, every staff member is noted for their dedication to providing excellent service, ensuring that guests feel at home. Special mentions are made regarding certain staff members, such as Penny, Riley, and Lita, who have left lasting impressions with their accommodating and proactive approach.
The hotel's personnel also excel in guiding guests around the local area, offering insightful recommendations and even providing coupons for nearby attractions. Whether helping with dining suggestions or efficiently handling requests, the staff goes above and beyond to enhance the guest experience.
Overall, the positive atmosphere created by the employees is frequently highlighted, with visitors remarking on their cheerfulness, professionalism, and attentive nature. The kindness and hospitality demonstrated by the team at the Best Western Colonel Butler Inn are undoubtedly key factors contributing to memorable stays and repeat visits.
Wi-Fi
The WiFi situation at the Best Western Colonel Butler Inn presents a mixed bag for guests. While many appreciated the availability of free WiFi, noting that it functioned well for their needs, others encountered challenges. There were several comments about slow speeds, particularly when it came to uploading photos, with some guests mentioning the internet was either nonexistent or not working during their stay. Despite these issues, the hotel does provide complimentary WiFi, which, for some visitors, worked perfectly. On a brighter note, visitors consistently found the parking arrangements to be satisfactory, with ample free private parking available on site adding to the convenience of their stay.
Parking
Located conveniently close to town, the Best Western Colonel Butler Inn offers an outstanding parking experience for its guests, making it an attractive choice for those visiting the area. With ample, free parking available, it alleviates the common hassle of finding a spot, particularly during busy times such as the Christmas parade. The parking is not only plentiful but is also easy to access, with many guests appreciating its straightforwardness and off-street convenience.
The inclusion of complimentary parking in the room price adds significant value, especially when compared to other more expensive accommodations nearby that charge for parking. Guests are pleased with the ability to leave their cars parked on-site, even on the day of checkout, making for a seamless departure. These details, combined with good service, enhance the overall experience, ensuring a hassle-free stay where parking concerns are a thing of the past.
Family
The Best Western Colonel Butler Inn emerges as a charming, family-friendly destination, ideal for those seeking a cozy environment, particularly during festive seasons like Christmas. Families with kids and even pets find the hotel accommodating, with thoughtful touches such as dog beds and treats adding to the welcoming atmosphere. The breakfast offerings, while simple, provide ample variety to satisfy all ages, contributing to a convenient stay. The hotel's location serves as an excellent base for visits to nearby attractions like Niagara Falls, making it a strategic choice for travelers. Guests appreciate the inn's friendly and considerate staff, who enhance the experience by engaging with children in delightful ways, such as exchanging notes with young guests. The comfortable setting, complete with features like a sitting area and fireplace, supports both family gatherings and restful retreats. The affordable and cozy setting of Colonel Butler Inn, coupled with its attentiveness to family needs, ensures many guests leave with pleasant memories and a desire to return.
3 Star
Nestled in a prime location, the Best Western Colonel Butler Inn stands as a commendable 3-star establishment that strikes a harmonious balance between comfort and value. Positioned conveniently close to Niagara Falls, outlet malls, and a selection of local wineries, this hotel offers guests the advantages of proximity without sacrificing the tranquility necessary for a restful stay.
The property distinguishes itself with a charming atmosphere akin to an upscale bed and breakfast, ensuring that visitors experience the simplicity and warmth often associated with such settings. The staff receives consistent praise for their politeness and helpfulness, contributing to an overall positive guest experience.
Rooms are consistently described as clean and comfortable, providing guests with the essentials for a relaxing stay. For those seeking good value, this hotel offers an excellent choice, with its reasonable pricing frequently highlighted as a plus. The overall consensus among guests is clear: Best Western Colonel Butler Inn is a well-maintained, comfortable, and ideally located option for those visiting the area, worth considering for future stays.
Rooms with Fireplace
The Best Western Colonel Butler Inn offers guests a charming atmosphere accentuated by the presence of a fireplace in select rooms. Many guests found the fireplace to be a standout feature, describing it as awesome and amazing, greatly enhancing the cozy ambiance of the room. The warmth from the constantly lit pilot light and the steady heat it provided was appreciated for its ability to take the chill away and complement the spaciousness of the living area. However, there were occasional issues with the fireplace not functioning, though the rooms remained comfortable and inviting. Overall, the fireplace, together with features like a spa tub, contributed to a delightful and relaxing stay.
No, Best Western Colonel Butler Inn doesn't have any pool.
No, a spa isn't available at Best Western Colonel Butler Inn.
No, Best Western Colonel Butler Inn doesn't allow dogs.
Yes, parking facilities are available at Best Western Colonel Butler Inn.