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Summary of reviewsThe DoubleTree by Hilton Los Angeles Norwalk stands out as a popular choice among travelers due to its advantageous location and high-quality service. The hotel is strategically situated near a major freeway, offering convenient access to Los Angeles and its surrounding areas. This prime location is complemented by a quiet, good neighborhood with numerous dining options, a shopping center, and entertainment facilities like an AMC theater within walking distance. Guests frequently commend the warm hospitality extended by the staff, which enhances the overall positive experience and often encourages return visits.
The rooms at the hotel receive considerable praise for their cleanliness, spaciousness, and comfort. Guests appreciate the well-maintained and tidy living areas that contribute to a relaxing stay. Although some visitors mention the dated decor and minor issues with carpet odor, the general consensus highlights satisfaction with the accommodations.
Cleanliness is a recurring theme across reviews, with the hotel's commitment to tidiness and its quiet environment frequently noted. Despite minor maintenance concerns, guests enjoy comfortable beds and pillows, leading to restful nights. The level of service from the staff is another strong point, with the team noted for their friendliness and helpfulness. Guests are welcomed warmly, often with personal touches such as fresh cookies, adding to the sense of hospitality.
Breakfast options receive mixed feedback, with guests appreciating the buffet selection and friendly service but suggesting room for more variety. Some patrons highlight specific areas of improvement, such as unmet expectations regarding complimentary breakfast. Nevertheless, many find the breakfast offerings satisfying.
Parking at the hotel draws varied opinions. Many appreciate the convenience of a large parking lot near the entrance, though some express concerns over the associated fees. Despite differing views, the availability of ample parking space is a positive aspect for many guests.
Overall, the DoubleTree by Hilton Los Angeles Norwalk provides a clean, comfortable, and convenient stay with a staff committed to delivering excellent customer service. The comfortable beds further enhance the guest experience, making the hotel a desirable choice for both families and business travelers. Show more
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Categories
Hotel near Golf Courses
Hotel Taking Steps Towards Sustainability
Hotel for Honeymoon
Family Friendly Hotel
Romantic Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Hotel with Parking
Accessible Hotel
Hotel with Gym
4-Star Hotel
Hotel with Outdoor Pool
Room Types
King Room - Non-SmokingThis air-conditioned room features a flat-screen cable HD TV, a desk and tea and coffee-making facilities.
Queen Room with Two Queen Beds - Non-SmokingThis air-conditioned room features a flat-screen cable HD TV, a desk and tea and coffee-making facilities.
King Room Accessible Tub - Mobility Access/Non-SmokingThis air-conditioned room features a flat-screen cable HD TV, a desk and tea and coffee-making facilities.
Deluxe King Room - Non-SmokingThe spacious double room features air conditioning, a tea and coffee maker, a seating area and a flat-screen TV. The unit has 1 bed.
Junior King Suite - Non-SmokingThe suite provides air conditioning, a tea and coffee maker, a seating area and a flat-screen TV.
Deluxe Room with Two Queen Beds - Non-SmokingThis quadruple room features air conditioning, a tea and coffee maker and a flat-screen TV. The unit offers 2 beds.
Guest Reviews
8.0
Very Good
Location
The DoubleTree by Hilton Los Angeles Norwalk boasts a prime location that guests find incredibly convenient. The hotel's proximity to the freeway facilitates easy travel, making it an ideal choice for those looking to explore both Los Angeles and surrounding areas. Numerous dining options and a shopping center are within walking distance, enhancing the convenience factor for travelers. For entertainment, an AMC theater is close by, along with various shops, providing guests ample opportunities to relax and enjoy their stay. The area around the hotel is noted as quiet and situated in a good neighborhood, making it an appealing spot for visitors. Exceptional service combined with a clean environment and comfortable accommodations make this hotel a favorable stop for many, with most amenities just a short walk away. Guests appreciate the seamless access to necessary facilities and the warm hospitality of the staff, which often leaves them eager to return.
Breakfast
The breakfast experience at DoubleTree by Hilton Los Angeles Norwalk receives mixed reviews. On a positive note, many guests appreciate the buffet-style breakfast, highlighting its variety with options like eggs, pancakes, bacon, and coffee, which provide a hearty start to the day. Several guests also commend the friendly staff that enhances the overall dining experience. The restaurant food is noted for being delicious and well priced, and some guests find the breakfast buffet good.
However, a recurring theme is that the breakfast could benefit from a greater variety of options, and some feel the selection does not match the price, with specific mentions of it being basic or disappointing. There are also isolated complaints about breakfast expectations not being met, such as a promised complimentary breakfast not being available. Despite these criticisms, certain aspects like the freshly made omelettes stand out as a highlight for guests. Overall, while there's room for improvement, the breakfast provides a satisfactory start for many visitors.
Rooms
The rooms at DoubleTree by Hilton Los Angeles Norwalk generally receive positive commendations from guests, highlighting their cleanliness and spaciousness. Many appreciate the large living spaces separate from the bedroom areas, contributing to an overall sense of comfort. The cleanliness is often emphasized, with several guests mentioning well-maintained and tidy rooms. The hotel rooms are described as comfortable, with guests frequently noting the bed's comfort. Spacious accommodations appear to be a consistent theme, providing ample room for relaxation. Despite the dated decor and some issues with the carpet odor, the rooms are consistently praised for meeting cleanliness standards. Additionally, the central location of the facility and the proximity to the elevator are convenient features appreciated by visitors, complementing their pleasant stays. Overall, guests find the rooms a satisfying aspect of their experience at this hotel.
Beds
The beds at the DoubleTree by Hilton Los Angeles Norwalk have garnered praise for their exceptional comfort. Guests frequently highlight the beds as being incredibly comfortable, with some even considering them the most comfortable they've ever experienced. After long travels, a restful night on these beds seems to rejuvenate weary travelers. While most feedback accentuates the superior comfort and substantial size of the beds, there are occasional mentions of cleanliness issues, such as stained sheets and pillowcases. Nevertheless, the overall sentiment showcases that guests generally enjoy a restful and cozy sleep during their stay.
Cleanliness
The DoubleTree by Hilton Los Angeles Norwalk consistently impresses guests with its commitment to cleanliness, despite its somewhat dated exterior and occasional maintenance issues. Visitors frequently highlight the clean and quiet environment, with rooms being particularly noted for their tidiness and spaciousness. Comfortable beds and pillows contribute to a restful stay, with guests appreciating the overall peaceful atmosphere of the hotel.
The staff is praised for their friendliness and helpfulness, which further enhances the welcoming experience. Although the carpets show signs of wear and some rooms have encountered odors, these minor downsides do not overshadow the positive aspects, such as the well-maintained property and the delightful signature cookies that guests enjoy upon arrival. Ideal for families and business travelers alike, this hotel offers a reliable, clean, and comfortable stay, encouraging many guests to return for future visits.
Staff
The DoubleTree by Hilton Los Angeles Norwalk seems to shine when it comes to its staff, who consistently receive praise for their friendly and accommodating nature. Guests frequently mention the warm reception from the team at the front desk, highlighting their attentiveness and willingness to assist. The hotel atmosphere is enhanced by courteous staff members, whose smiles and greetings seem to contribute to a welcoming environment. Many reviews commend individuals by name, such as Cynthia and Denise, noting their sincere efforts to help guests feel comfortable and valued.
Efficient problem-solving appears to be a strong suit of the hotel staff, with frequent references to issues being promptly addressed and solutions provided swiftly. The kind and helpful demeanor of the staff is evidently a hallmark of the establishment, fostering positive interactions throughout guests' stays. Guests also appreciate the personal touches, such as being welcomed with fresh cookies, which add to the sense of hospitality and care.
While overwhelmingly positive, some reviews mention areas for improvement in consistency, particularly during check-in. Nonetheless, these are significantly outweighed by the abundance of favorable comments that reflect the staff's commitment to great customer service. Overall, the staff at DoubleTree by Hilton Los Angeles Norwalk generally leave a lasting impression of kindness and professionalism, contributing significantly to the hotel's appeal.
Parking
The parking situation at DoubleTree by Hilton Los Angeles Norwalk receives mixed feedback from guests. On a positive note, the hotel offers a large, easy-to-navigate parking lot that is conveniently located near the entrance, making it accessible for those traveling by car. Many appreciate the straightforward parking access and its proximity to highways, adding to the convenience for those on the move. Some guests even mention enjoying free parking at times, which contributes to a hassle-free experience.
However, there are mentions of a parking fee, with guests describing it as either $15 or $12.50 plus tax for self-parking, which can be seen as an unexpected cost. Opinions vary, with some finding the overnight charge worth the convenience, while others perceive paying for parking at the hotel as unnecessary or excessive. Despite these differing views, the ample space and ease of parking remain a strong aspect of the hotel’s offerings for many visitors.
Yes, DoubleTree by Hilton Los Angeles Norwalk has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at DoubleTree by Hilton Los Angeles Norwalk.
No, DoubleTree by Hilton Los Angeles Norwalk doesn't allow dogs.
Yes, parking facilities are available at DoubleTree by Hilton Los Angeles Norwalk.
Yes, DoubleTree by Hilton Los Angeles Norwalk has a gym.