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Summary of reviewsHotel Jardins da Colina stands out as an exceptional retreat amid stunning natural surroundings, attracting high praise for its idyllic location in a forest enclave. Guests consistently laud the breathtaking views, serene atmosphere and beautifully maintained gardens, which collectively offer a peaceful escape from the daily hustle.
Complementing the picturesque setting, the hotel serves a breakfast that many guests describe as one of the best they've ever experienced. The breakfast spread is extensive and varied, featuring an array of fruits, sweets, savory items, cakes and pies, all enjoyed in a pleasant setting. The quality and diversity of the breakfast offerings significantly enhance the overall experience.
Though the dinner menu is somewhat limited, the quality of the food remains excellent, providing a memorable dining experience. The presence of a soup buffet at night adds to the variety. However, the restaurant's limited availability can be an issue during peak times.
The rooms at Hotel Jardins da Colina receive high praise for their comfort, cleanliness and modern aesthetic. Guests appreciate the spacious bathrooms, sound insulation and tasteful design of the newly added apartments. The friendly and attentive staff further enhance the comfortable ambiance.
The hotel's cleanliness is consistently praised with immaculate conditions maintained in both rooms and common areas. The attention to cleanliness extends to the well-kept leisure facilities amidst the natural setting. Although there was a minor suggestion for more thorough cleaning in the pool area, the overall standard is described as impeccable.
The exceptional staff boosts the overall positive guest experience. Visitors frequently commend the team for their dedication, friendliness and professionalism with special mentions for the reception and breakfast service. The staff's politeness and willingness to help contribute significantly to the hotel's top-notch service.
The pool facilities offer both indoor and outdoor options with the heated indoor pool being a notable feature. Guests enjoy the great views and the spacious relaxation areas. However, some note that the pool's size can be inadequate during peak times and its location away from the main building can be inconvenient in bad weather. Nevertheless, these minor drawbacks do little to detract from the hotel's overall appeal.
In summary, Hotel Jardins da Colina provides an exceptional stay characterized by its serene natural setting, outstanding breakfast, comfortable rooms and attentive staff, making it a highly appealing choice for those seeking tranquility and high-quality service. Show more
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Hotel with Infinity Pool
Offers infinity pool.
Hotel with Free Wi-Fi
This hotel offers free Wi-Fi and is located in Nova Petrópolis, providing a convenient option for travelers seeking internet connectivity. It is a hotel property type which can guarantee good accommodation.
Hotel with Parking
Hotel Jardins da Colina provides free private parking for its guests.
Hotel where Extra Health & Safety Measures Have Been Taken
Arrival
Do visitors need a health certificate (i.e. a test) prior to arrival? No
Do you perform temperature checks upon guests' arrivals? Yes, random checks
Do you ensure contactless check-in/check-out? No
Do the hotel's main entrance doors open automatically? No
Can guests access their room entrance directly from outside the hotel without entering the lobby? No
Cleaning
Are the rooms left vacant for a minimum period of time after a guest checks out? Yes, for 72 hours.
Is there an option for no in-room housekeeping during a guest's stay? Yes
Do you allow fresh air to enter the rooms by leaving the windows open between departures and arrivals? Yes
Does the cleaning crew wear appropriate personal protective equipment? Yes
Do you sanitize the common areas? Yes, multiple times per day
Are guests' luggage and belongings disinfected upon arrival? No
Are luggage trolleys sanitized after each use? Yes
Do you sanitize guests' keys/cards? Yes
Do you provide thorough cleaning of the rooms? Yes
Are all employees trained and monitored to follow a cleaning protocol? Yes
Do you use disinfectants approved by regulatory authorities that kill the COVID-19 virus? Yes
Do you use electrostatic sprayers with hospital-grade disinfectant to sanitize surfaces? Yes
Do you disinfect high touch areas in guest rooms including light switches and door handles? Yes
Limitations
Are elevator rides limited? No
Is furniture in public areas arranged to allow more space for distancing? Yes
Are guest rooms allowed to be accessed until check-in after they were cleaned? Yes
Does the hotel operate at a limited capacity? Yes, up to 50% of the rooms can be occupied
Does the hotel accept domestic bookings only? No
Do you allow people who don't stay or work at the hotel to enter its premises? Yes
Do you allow people who don't stay at the hotel to enter the rooms? No
Have you altered check-in / check-out hours to allow more time between departures and arrivals? No
Accessories
Do you provide medical kits (masks, gloves and sanitizer) to the staff? Yes
Do you provide medical kits (masks, gloves and sanitizer) to the guests? No
Do you provide disinfecting wipes in each room? No
Are there hand sanitizing stations throughout the hotel? Yes
Is there a sanitizing sprayer for shoes outside each room? Yes
Do you have any signage in lobbies to remind guests to maintain social distancing protocols? Yes
Do you use physical distancing markers? Yes
Do you use delivery robots to get stuff to guests' rooms? No
Is there an individual air-conditioning/heating unit in each room (no central air-conditioning/heating system)? Yes
If there are central air-conditioning/heating/ventilation systems, is air recirculation prevented? No
Are rugs removed from guest rooms? Yes
Are unnecessary items removed from guest rooms, such as decorative pillows, bed scarves/throws , paper notepads and pens? No
Are air purification and sanitization devices installed? Yes, in public areas and guest rooms
Are linens, towels and laundry washed in accordance with the official guidelines? Yes
Is dirty linen bagged in the guest room to eliminate excess contact while being transported to the laundry facility? Yes
Food & Beverage Service
Do you offer pre-made boxed meals to guests? No
Do you offer single-serve options instead of buffets for breakfast? No
Do you offer contactless delivery for in-room dining? No
Has there been a person appointed to supervise the correct implementation of the measures? Yes
Do you check temperature for all onsite staff on a scheduled basis? Yes
Do your staff practice social distancing guidelines? Yes
Are there dedicated isolation zones on property? No
Do you have clear guidelines on how to handle suspected or confirmed cases of coronavirus (COVID-19)? No
Is there a doctor available either on-site or on-call? No
Are there any services currently unavailable due to health and safety issues (e.g. valet parking, airport transfer, spa, gym, indoor pool, conference rooms, coffee points, etc.)? Pool, spa, gym, kids area
Has the hotel closed during the pandemic? Yes Reopening Date: 05/01/2020
King Room with BalconyThis air-conditioned double room includes a flat-screen TV with streaming services, a private bathroom as well as a balcony. The unit offers 1 bed.
Queen Room with Spa BathThis double room features a hot tub. Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room provides air conditioning, a minibar, a tea and coffee maker, a wardrobe, as well as a flat-screen TV with streaming services. The unit offers 2 beds.
Triple Room - Disability AccessThis air-conditioned triple room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a balcony. The unit has 2 beds.
Family Room with BathGuests will have a special experience as the family room provides a hot tub. Providing free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a hairdryer. This family room features air conditioning, a minibar, flat-screen TV with streaming services, as well as chocolate for guests. The unit offers 2 beds.
Deluxe Family RoomThis air-conditioned family room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a balcony. The unit has 2 beds.
Superior Triple RoomThis air-conditioned triple room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a balcony. The unit has 2 beds.
Deluxe Queen RoomThis air-conditioned double room is comprised of a flat-screen TV with streaming services, a private bathroom as well as a balcony. The unit has 1 bed.
Guest Reviews
9.6
Excellent
Location
Hotel Jardins da Colina enjoys an excellent location that consistently receives high praise for its privileged position amid stunning natural surroundings. The hotel is beautifully nestled in the middle of a forest, offering guests breathtaking views and a sense of tranquility. It's an exceptional retreat for those seeking to unwind in a serene environment with well-maintained facilities and spectacular gardens that enhance the overall experience. The grounds are peaceful, featuring lovely gardens and a pool area that invites relaxation and restfulness. Despite being somewhat remote, the hotel's great location and natural beauty make it a highly appealing choice for nature lovers and those looking to escape the bustle of everyday life.
Breakfast
Guests of Hotel Jardins da Colina consistently rave about the hotel's breakfast, which is described using superlatives such as delicious, excellent and spectacular. Visitors appreciate the extensive variety, noting the multiple options of fruits, sweets, savory items and a range of cakes, pies and other sweets that cater to diverse tastes. Many highlight the high quality and diversity of the breakfast offerings, praising it as better than most other hotels. The breakfast is set in a super pleasant location, making the experience even more enjoyable. Additionally, the exceptional facilities and comfort of the hotel complement the outstanding breakfast, enhancing the overall stay. The quality and variety make it one of the best breakfasts guests have ever experienced.
Dinner
Hotel Jardins da Colina offers a delightful dining experience with very good and tasty food praised by guests. The dinner menu, although limited with few options and primarily offering snacks or appetizers, is considered divine. There is a soup buffet available at night, adding to the variety. Despite the limited menu, the quality of the food is consistently highlighted as excellent for both dinner and breakfast. However, restaurant availability can be an issue, as some guests were unable to dine due to it being fully booked. Overall, the hotel manages to offer a memorable dining experience with high ratings for its food quality.
Rooms
Hotel Jardins da Colina receives high praise for its rooms, which guests describe as very comfortable, clean and cozy. The accommodations are noted for having spacious bathrooms and good sound insulation, contributing to an overall restful environment. The hotel offers new apartments that have a modern aesthetic, adding to the comfort and appeal. Guests appreciate the cleanliness and tasteful design of the rooms. The presence of attentive staff enhances the comfortable atmosphere, complemented by the beautiful surroundings and delicious meals available at the hotel.
Cleanliness
Hotel Jardins da Colina receives consistent praise for its high standards of cleanliness and organization. Guests frequently highlight the immaculate condition of both the rooms and the common areas, describing the hotel as extremely clean and comfortable. The facilities, including a vast leisure area with a beautiful natural setting, are well-maintained and add to the relaxing atmosphere. Visitors commend the cleanliness, complemented by the staff's attention and kindness. Many mention the excellent organization and the cozy, well-decorated ambiance of the hotel. Despite the overwhelmingly positive feedback, one critical note suggested that the pool area could benefit from more rigorous cleaning. Overall, the hotel is considered impeccable and complete, offering both comfort and aesthetic appeal.
Staff
Hotel Jardins da Colina boasts an exceptional team that consistently garners praise for their dedication and professionalism. Guests routinely highlight the attentiveness and friendliness of the staff, who are always ready to help. The reception and breakfast service stand out for their exceptional quality. Reviewers frequently note the courteous and well-trained employees, emphasizing their politeness and helpfulness. The overall service is described as top-notch with a team that goes above and beyond to ensure a pleasant stay. The facilities, combined with the staff's availability and friendliness, contribute to a highly positive guest experience.
Pool
The pool facilities at Hotel Jardins da Colina offer both indoor and outdoor options with the indoor pool being notably heated. Guests can enjoy a great view from the pool and appreciate the spacious outdoor area, which provides various spots for relaxation and nature contemplation. However, there are some drawbacks. The pool is described as being small given the number of guests and its location away from the main building can be inconvenient, especially in bad weather. Cleanliness could also be improved, as some guests pointed out issues like rust and dirt around the sink area.
Yes, Hotel Jardins da Colina has pool(s) that belong to one or more of the following categories: Infinity Pool, Heated Pool, Outdoor Pool. For more information, read the answers to the Pool questionnaire
Yes, a spa is available at Hotel Jardins da Colina.
No, Hotel Jardins da Colina doesn't allow dogs.
Yes, parking facilities are available at Hotel Jardins da Colina.