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Summary of reviewsThe Crowne Plaza Suffern-Mahwah by IHG delivers an impressive hospitality experience, especially praised by guests for its serene location and excellent proximity to local attractions and transportation routes. Nestled off the highway in a tranquil suburb, it provides peaceful accommodations that serve as an ideal base for exploring the area or for a restful stop before entering NYC.
The hotel is highly regarded for its spacious, clean, and well-maintained rooms, which include modern amenities and ultra-comfortable beds, ensuring a restful stay. The decor and public spaces are appreciated for their contemporary appeal, despite some noted aging elements. Cleanliness is a standout feature, with the property being consistently described as spotless, contributing to a calming ambiance that many guests value.
Guests frequently commend the exceptional staff for their friendliness, professionalism, and accommodating service, enhancing the welcoming atmosphere of the hotel. The front desk is particularly acclaimed for its efficiency and warmth, alongside the attentive staff in the restaurant and other areas.
The breakfast offerings receive high marks, with a diverse and tasty selection that includes made-to-order omelets and a well-received array of items. However, some guests feel the breakfast price is steep, and there are occasional calls for more variety, especially for extended stays.
Business travelers find the Crowne Plaza Suffern-Mahwah ideal, noting its functional spaces suitable for meetings and events, coupled with conveniences such as ample desk space and reliable amenities. The hotel's value for money is often highlighted, making it appealing for both business and leisure stays.
Overall, the Crowne Plaza Suffern-Mahwah by IHG shines as a comfortable and convenient choice, with stellar service and a peaceful atmosphere contributing to an enjoyable guest experience.
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