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Summary of reviewsBest Western Plus Universal Inn - Free Shuttle to Universal Studios! holds a favorable general reputation, particularly praised for its superb location. Situated just a short walk from Universal Studios and surrounded by dining options and shops, the hotel's proximity to major attractions, free parking and a convenient shuttle service make it highly appealing to travelers looking to maximize their Orlando experience without the high costs associated with staying within the parks. Its strategic position near main roads further ensures smooth connectivity across Orlando for guests.
The rooms at the hotel are generally appreciated for their spaciousness, cleanliness and comfort, offering a suitable option for budget-conscious travelers. While some remarks point out outdated furniture and occasional maintenance issues, the overall sentiment remains positive with highlights on cleanliness and fresh linens. The beds, in particular, receive commendable remarks for being comfortable and well-kept, though some guests have suggested that improvements could be made to the bedding quality and variety.
The complimentary breakfast service is valued by guests, offering a good assortment including scrambled eggs, sausages, muffins, cereals, pancakes and fruits. However, there's room for improvement in terms of variety and replenishment, as some guests found the breakfast basic and noted occasional shortages of items. The breakfast area’s capacity issues are also mentioned but don't significantly diminish the convenience the meal provides.
Guests frequently praise the staff for their friendliness, professionalism and attentiveness. Exceptional service at the front desk and the staff's willingness to assist contributes significantly to a positive guest experience, although there are occasional reports of less satisfying interactions. Effective communication and multi-language support by the staff enhance the welcoming environment.
The hotel's Wi-Fi service is another positive highlight with most guests experiencing stable and fast internet connectivity throughout their stay, though a few inconsistencies are occasionally reported.
Amenities such as the pool and accessibility features receive mixed feedback. While the pool is clean and offers a calm environment with available towels, its size and lack of heating are noted drawbacks. The hotel is recognized for good accessibility with adequate facilities for guests with disabilities, adding to its overall value.
Finally, for business travelers, the hotel provides basic yet functional working spaces, small meeting rooms and a satisfactory overall experience for quick business trips, despite some operational issues with business equipment.
In summary, Best Western Plus Universal Inn - Free Shuttle to Universal Studios! is remembered as a solid three-star option providing good value for its category, thanks to its prime location, friendly staff, clean and spacious rooms and a commendable set of amenities suitable for both leisure and business travelers. Show more
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Categories
Hotel for Honeymoon
Family Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Room Types
King Room - Non-SmokingThe double room provides a tea and coffee maker and a safe deposit box. The unit offers 1 bed.
Queen Room with Two Queen Beds - Non-SmokingThis non-smoking room features a 32-inch flat screen TV, microwave, and refrigerator. Guests can also expect a iron/board, coffee maker, and a hairdryer.
King Room with Communication AssistanceThe spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a shower. The double room offers a flat-screen TV with cable channels, a safe deposit box, a carpeted floor and heating. The unit has 1 bed.
King Room with Roll-In Shower - Mobility AccessibleThe double room features a tea and coffee maker and a safe deposit box. The unit has 1 bed.
King Room with Roll in Shower - Mobility AccessibleThe spacious double room provides air conditioning, a tea and coffee maker, as well as a private bathroom featuring a shower and a hairdryer. The double room features a safe deposit box, a carpeted floor, heating and a flat-screen TV with cable channels. The unit offers 1 bed.
Family Queen Suite with Sofa Bed - Non-SmokingThe family room provides a tea and coffee maker and a safe deposit box. The unit offers 3 beds.
Guest Reviews
8.0
Very Good
Location
Best Western Plus Universal Inn - Free Shuttle to Universal Studios! boasts an enviable location, making it a prime choice for those intending to visit Universal Studios and surrounding attractions. A majority of guest reviews highlight its fantastic proximity with the hotel being just a short walk—from 15 to 20 minutes—to the Universal parks.
The convenience of free parking and a shuttle service to Universal only adds to its appeal, allowing guests easy and stress-free access to the theme parks. Situated in a central and strategic location, the hotel is not only a stone's throw from Universal but also close to various dining options, shops and supermarkets. Moreover, other amusement parks like Sea World and Aquatica can be reached within a 12-minute drive, adding versatility to the stay.
Guests also appreciate the safe and quiet surroundings, noting the added benefit of having restaurants and outlets within walking distance. For those wanting to explore further afield, the hotel's location near International Drive, I-4 and the Florida Turnpike ensures smooth connectivity to other parts of Orlando.
Overall, the Best Western Plus Universal Inn - Free Shuttle to Universal Studios! garners praise for its optimal, strategic location, clean facilities and value for money, making it a top recommendation for visitors aiming to make the most of their Universal Studios adventure without the hefty price tag of staying within the park itself.
Breakfast
The breakfast experience at the Best Western Plus Universal Inn - Free Shuttle to Universal Studios! has received mixed reviews from guests. Positively, many guests appreciated the inclusion of a complimentary breakfast with their stay. This free breakfast was often described as good, decent and satisfactory, featuring items like scrambled eggs, sausages, muffins, cereals, pancakes and fruits. Several reviews highlighted the variety and completeness of the breakfast with some calling it delicious and healthy. The breakfast was also noted to have hot food options and a consistent offering of coffee.
Despite these positive remarks, many guests pointed out limitations in the variety and repetition of the breakfast items. Comments frequently mentioned that the breakfast was basic, very limited and not something to look forward to every day. Items often ran out early and there were several mentions of missing options such as ham, cheese or a broader selection of fruits and proteins. The eating area also received criticism for being too small to accommodate all guests comfortably.
In summary, while the complimentary breakfast at Best Western Plus Universal Inn - Free Shuttle to Universal Studios! is a convenient feature appreciated by many, there are clear opportunities for improvement in variety, consistency and overall guest satisfaction.
Rooms
The Best Western Plus Universal Inn - Free Shuttle to Universal Studios! offers rooms characterized by their spaciousness and comfortable settings, making for a pleasant stay overall. Guests frequently praise the cleanliness of the rooms, noting that they are well-maintained with fresh bed linens and equipped with all necessary amenities. The hotel's proximity to amusement parks and the availability of nearby restaurants add to the convenience of staying here.
The rooms are notably large and cozy, providing ample space for relaxation. However, some reviews indicate that the rooms exhibit signs of wear and tear with outdated furniture and fixtures being a common concern. Issues such as poor lighting, humidity and occasional musty odors detract from the otherwise positive experience. A few guests noted problems with pests and the hotel staff's tardiness in addressing these concerns.
Despite these drawbacks, the hotel's cleanliness and overall room comfort are frequently highlighted. For travelers seeking a budget-friendly option with comfortable, spacious rooms and convenient location, the Best Western Plus Universal Inn - Free Shuttle to Universal Studios! stands as a suitable choice, though it could benefit from some updates and maintenance improvements.
Beds
The beds at Best Western Plus Universal Inn - Free Shuttle to Universal Studios! generally receive favorable remarks from guests. Many highlighted the comfort of the beds, mentioning easy sleep and clean, fresh linens. Large, plush beds were often praised and several guests specifically noted the beds were soft and inviting. In addition to comfort, the cleanliness of the beds and bedding was commonly appreciated.
However, some drawbacks were reported. Common criticisms involved bed size with several mentions of small beds. A few reviews pointed out issues with worn or old mattresses, occasionally described as lumpy or hard. Others mentioned discomfort due to noisy or bouncy mattresses. Additionally, pillows were frequently cited as being too small or uncomfortable, impacting overall sleep quality.
Despite these criticisms, the prevalent sentiment suggests that the beds at Best Western Plus Universal Inn - Free Shuttle to Universal Studios! provide a comfortable resting experience for most guests.
Cleanliness
The 'Best Western Plus Universal Inn - Free Shuttle to Universal Studios!' garners mixed reviews concerning cleanliness with a significant number of guests finding the hotel and its rooms to be very clean and comfortable. Many guests commented positively on the clean, well-maintained rooms and noted the spotless condition of the beds, making for a comfortable stay. Fresh scents were a highlight and several reviews appreciated the tidy and neat facilities.
However, there were also recurring issues reported by some guests. These included musty room smells, inadequate housekeeping, dusty and rusted fixtures and infrequent sightings of roaches and ants. Bathrooms sometimes lacked thorough cleaning with complaints about urine smells and clogged drains. Despite these negative points, the overall sentiment leans towards a clean and comfortable experience for many visitors.
Staff
The staff at Best Western Plus Universal Inn - Free Shuttle to Universal Studios! receive commendations for their outstanding service and friendly demeanor. Guests frequently highlight the exceptional, accommodating and professional nature of the team. The reception staff, in particular, are noted for their helpful and warm greetings. Guests appreciate that the staff are always willing to assist, ensuring a supportive and welcoming environment throughout their stay. The front desk team is frequently mentioned for their friendliness and attentiveness, contributing significantly to the overall positive experience.
While the majority of reviews laud the friendly and helpful staff, there are occasional mentions of less satisfactory encounters, such as unprofessional behavior or a lack of friendliness from some individuals. However, these incidents seem to be outliers in an otherwise strongly positive feedback landscape.
In addition to the warm reception, the staff is recognized for their ability to communicate effectively in multiple languages and for their responsiveness to guest needs. This efficient and cordial service extends beyond the front desk with housekeeping and other hotel personnel also receiving positive remarks for their approachability and helpfulness.
Overall, the Best Western Plus Universal Inn - Free Shuttle to Universal Studios!'s staff are praised for their friendly, attentive and professional service, significantly contributing to the hotel's favorable reputation among guests.
Wi-Fi
The Wi-Fi experience at the Best Western Plus Universal Inn - Free Shuttle to Universal Studios! generally receives positive remarks from guests. Many appreciated the good quality and stable Wi-Fi service, noting that the internet was fast and very efficient. Guests frequently connected to the Wi-Fi without issues and for many, the service functioned well throughout their stay.
However, it’s worth mentioning that there were some mixed experiences. A few guests found the Wi-Fi connection to be unstable and unreliable at times with some reporting spotty or poor connections. Despite these occasional inconsistencies, the overall sentiment towards the internet service is leaning more towards positive with most guests finding it satisfactory and up to the mark.
Pool
The pool at Best Western Plus Universal Inn - Free Shuttle to Universal Studios! receives a mix of feedback from guests. Positively noted, the pool is clean and offers an agreeable water temperature for swimming. Regular outdoor cleaning efforts are evident, ensuring that the pool is often in good condition for use. However, some reviews highlight areas for improvement, such as the lack of heating, which might make the water uncomfortably cool for some visitors. There are also mentions of occasional neglect and cleanliness issues, including bugs floating in the water. The pool's size has been described as small, hence, might feel cramped during busier times. Despite these issues, the pool remains a valuable amenity for many guests, providing a refreshing spot to relax after a busy day.
Family
The Best Western Plus Universal Inn - Free Shuttle to Universal Studios! in Orlando receives favorable feedback for its family-oriented atmosphere. Guests appreciate the family-friendly environment and find it a suitable choice for a nice stay with the whole family. The hotel offers basic yet satisfactory accommodations, making it a practical option for those visiting the area attractions. The availability of family suites and ample room space caters well to large families. Kid-friendly activities and amenities enhance the experience, contributing to a positive visit. Families also noted the convenience of being able to take food to the park for their children, adding to the overall comfort and practicality of the stay.
3 Star
Best Western Plus Universal Inn - Free Shuttle to Universal Studios! is consistently described as meeting or even exceeding three-star standards, making it a good value for a mid-range hotel. Guests find that it offers reasonable accommodations typical of its category with clean and comfortable rooms being a common highlight. Many reviews recommend it as a solid three-star choice, especially for those looking for quality at a fair price. Though the facilities are older and the accommodations simple, visitors generally find the hotel provides a satisfactory experience with appropriate amenities for its rating. Overall, it is considered one of the better options within the three-star bracket, praised for its price-performance ratio.
Business
Best Western Plus Universal Inn - Free Shuttle to Universal Studios! is a reasonable choice for business travelers seeking an affordable and conveniently located hotel near Universal Studios. The hotel offers small meeting rooms and designated business rooms with workstations, making it suitable for quick business trips or extended stays. Despite a few issues such as non-functional computers and printers and occasional problems with towel availability, the overall price-value ratio is commendable. Offering an ideal setting for business stays, this hotel is also closely located to Disney, providing an added benefit for those mixing business with leisure.
Accessible
The Best Western Plus Universal Inn offers commendable accessibility for guests with disabilities, featuring handicap-friendly rooms and necessary key amenities. The hotel is well-equipped with wheelchair accessible facilities, ensuring a comfortable stay. Accessible rooms are provided for those in need and guests appreciate the good handicapped accessibility throughout the hotel. Additionally, the location is ideal for short stays with many attractions within walking distance. The free shuttle to Universal Studios and good parking spaces further enhance its appeal. Overall, the hotel delivers good price value while maintaining fine accessibility for all guests.
Outdoor Pool
The outdoor pool at Best Western Plus Universal Inn - Free Shuttle to Universal Studios! garners mixed feedback from guests. Many reviews highlight that the pool area is clean and well-maintained with free towels readily available for use. Guests appreciate the peace and quiet of the pool area and the reasonable hours it is open. However, several reviews point out that the pool is quite small and cold with some noting the lack of heating as a downside. Additionally, the pool area is shaded and may need more attention in terms of upkeep. Despite some criticisms, the cleanliness and availability of amenities like towels are consistently positive aspects of the pool experience at this hotel.
Yes, Best Western Plus Universal Inn - Free Shuttle to Universal Studios! has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Best Western Plus Universal Inn - Free Shuttle to Universal Studios!.
No, Best Western Plus Universal Inn - Free Shuttle to Universal Studios! doesn't allow dogs.
No, parking facilities aren't available at Best Western Plus Universal Inn - Free Shuttle to Universal Studios!.
Yes, Best Western Plus Universal Inn - Free Shuttle to Universal Studios! has a gym.