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Summary of reviewsExtended Stay America Suites - Orlando - Convention Center - Universal Blvd is highly regarded for its prime location. Guests appreciate its proximity to key attractions like the convention center, ICON Park and Universal Studios. The ease of access to International Drive and numerous nearby restaurants further enhances its appeal, especially for both business and leisure travelers. This convenient location allows for enjoyable evening outings without requiring additional transportation.
The rooms at the hotel are generally seen as spacious and comfortable, featuring fully equipped kitchens which are particularly advantageous for longer stays. While some guests report satisfactory initial cleanliness, there are notable concerns about the overall hygiene with reports of dirt, grease and a musky odor detracting from the experience. The lack of daily room service and dated furniture also pose issues for some travelers.
Staff at the hotel are consistently praised for their exceptional service and friendly demeanor. Guests often highlight the very helpful and professional attitude of the team, noting specific employees for their outstanding assistance. This positive interaction often enhances the overall stay, creating a welcoming and supportive environment.
The breakfast offerings, however, are a common point of criticism with many guests finding them very limited and underwhelming. The selection primarily consists of light snacks such as coffee, instant oatmeal, muffins and granola bars, which do not meet the expectations set during booking.
Opinions on the beds are mixed; many guests find them comfortable, contributing to a restful night's sleep, while others describe them as too hard. Clean linens and bathrooms are generally appreciated, although some maintenance and cleanliness issues with furniture have been noted.
In summary, the hotel's excellent location and standout staff provide significant advantages, while the breakfast options and cleanliness standards require improvement to fully meet guest expectations. Show more
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Categories
Family Friendly Hotel
Dog Friendly Hotel
Hotel near Nightlife Spots
Hotel with Swimming Pool
Outdoor Pool
Accessible Hotel
Hotel with Gym
Hotel with Outdoor Pool
Room Types
Deluxe King Studio - Non-SmokingThis studio features a cable TV and a kitchenette, complete with a microwave and refrigerator. A seating area is provided.
Deluxe Studio with Two Queen Beds - Disability Access - Non-SmokingThis studio features a cable TV and a kitchenette, complete with a microwave and refrigerator. A seating area is provided.
Deluxe Studio with Two Queen Beds - Non-SmokingThis studio features a cable TV and a kitchenette, complete with a microwave and refrigerator. A seating area is provided.
Guest Reviews
6.9
Rated
Location
The location of Extended Stay America Suites - Orlando - Convention Center - Universal Blvd is highly praised by guests for its convenience and proximity to various attractions and amenities. Many reviews highlight the hotel's close distance to the convention center, ICON Park and Universal Studios, making it an ideal stay for both business and leisure travelers. Guests appreciate the ease of access to International Drive and the wide array of nearby restaurants, which are within easy walking distance. The location also allows visitors to enjoy evening outings without the need for driving or additional transportation expenses. Additionally, the hotel's area provides a comfortable and practical base for families, as it is near many fun activities. Overall, the location continues to be a standout feature for those visiting Orlando.
Breakfast
The breakfast offerings at Extended Stay America Suites - Orlando - Convention Center - Universal Blvd have generally been described as very limited and underwhelming. Guests have primarily noted that the breakfast consists of only coffee, instant oatmeal, muffins and granola bars, which many feel is more akin to a light snack rather than a substantial meal. The lack of variety and absence of items such as fruits or more traditional breakfast foods have been common points of criticism. Numerous reviews mention that the breakfast experience feels like a disappointment and not up to the expectations set during booking. Overall, there is a clear consensus that the breakfast needs significant improvement to meet guest expectations.
Rooms
Visitors to 'Extended Stay America Suites - Orlando - Convention Center - Universal Blvd' generally appreciate the spacious and comfortable rooms, noting their size as comparable to studio apartments. Many guests highlight the fully equipped kitchens in the deluxe rooms, which is a distinct advantage for longer stays. The air conditioning is effective at keeping the rooms cool in the humid Florida weather, although some find it quite loud.
Cleanliness receives mixed reviews. While some guests find their rooms clean initially, others point out that they could be cleaner upon closer inspection. The hotel's cleaning policy does not include daily room service, which might affect one’s experience depending on personal expectations of cleanliness.
The condition of the furniture and fixtures appears to be dated with sporadic reports of wear and tear, such as falling apart wire racks for the closet. An issue frequently mentioned is a recurring bad or musky odor in many rooms, which detracts from the overall experience for some.
The beds receive varied opinions; they are generally considered comfortable, although a few guests find them a bit hard. Despite some of these drawbacks, many travelers find the rooms sufficiently quiet and conducive to a restful stay.
Beds
At the Extended Stay America Suites - Orlando - Convention Center - Universal Blvd, guest experiences with the beds are notably mixed. Many visitors found the beds to be comfortable, contributing to a restful night's sleep. However, a recurring issue mentioned by some guests is that certain beds were uncomfortably hard with descriptions likening them to sleeping on a pile of phone books or hard as a rock. Despite this variety in experiences, some guests were so comfortable that they didn't want to leave their beds. Cleanliness was another positive noted with guests appreciating clean bed linens and bathrooms. On the other hand, there were some isolated concerns regarding the maintenance and cleanliness of the furniture, such as a sofa smelling of old moisture and a bed headboard appearing unclean. Despite the varying opinions on the bed comfort, positive comments about the professional and helpful staff, particularly Gloria and Lana, underscore a commitment to guest satisfaction.
Cleanliness
Extended Stay America Suites - Orlando - Convention Center - Universal Blvd has faced numerous critiques about its cleanliness. Many guests have highlighted issues such as dirty floors, sticky walls and an overall musky odor within the rooms. There have been multiple reports of unclean bathrooms, fingerprint-laden elevator doors and neglected common areas. Reviews pointed out accumulations of dirt and grease, suggesting a need for more thorough and frequent cleaning. Additionally, some visitors noted outdated and deteriorated furniture along with stained bathtubs and remnants of previous occupants in their rooms. Despite being described as very clean and comfortable by a few, the general consensus underscored significant room for improvement in terms of hygiene and maintenance.
Staff
The staff at Extended Stay America Suites - Orlando - Convention Center - Universal Blvd consistently receive high praise from guests for their exceptional service and friendliness. Described as very helpful, super sweet and professional, the staff’s positive attitude significantly enhances the guest experience. Front desk employees are recognized for their excellent service with specific mentions of individuals like Phyilica who provided outstanding assistance. Guests appreciate the team's readiness to help, noting their cheerful and friendly demeanor. The service is consistently highlighted as excellent with staff always available when needed. The overall atmosphere, infused with the staff’s courteous and supportive attitude, creates a quiet and welcoming environment for all visitors.
Yes, Extended Stay America Suites - Orlando - Convention Center - Universal Blvd has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Extended Stay America Suites - Orlando - Convention Center - Universal Blvd.
Yes, Extended Stay America Suites - Orlando - Convention Center - Universal Blvd welcomes dogs.
No, parking facilities aren't available at Extended Stay America Suites - Orlando - Convention Center - Universal Blvd.
Yes, Extended Stay America Suites - Orlando - Convention Center - Universal Blvd has a gym.