Hotel with SpaThis hotel is known for its extensive spa facilities, offering a serene retreat for relaxation and rejuvenation. The stylish, air-conditioned rooms come with plasma TVs and free WiFi, ensuring a comfortable and modern stay.
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Summary of reviews related to the 'Spa' categoryThe URH Hotel Spa Zen Balagares offers a spa experience that leaves guests with mixed impressions. On the positive side, many reviews highlight the spa's variety of amenities, including saunas, showers and various jets that provide a relaxing and enjoyable experience. Guests frequently describe the spa as beautiful, clean and well-equipped, often praising the courteous staff and the hydrothermal facilities. The massages offered are also well-received, adding to the overall sense of relaxation and luxury.
However, the spa's appeal is somewhat diminished by several recurring issues. Many visitors noted that some jets and other equipment did not function properly and the facilities, at times, seemed poorly maintained with broken tiles and cold water in treatment pools. The spa's size and capacity also appear to be issues, as it is often described as crowded and noisy, which detracts from the intended relaxing atmosphere.
Moreover, guests often express frustration over additional charges, feeling that the cost for using the spa is high, especially when it is not included in the room rate. The booking process for spa sessions is considered cumbersome and there is a noted lack of clear instructions and guidance within the spa. Some visitors also mentioned that the opening hours and accessibility requirements, like the mandatory use of swimming caps, were unclear and inconvenient.
In summary, while the URH Hotel Spa Zen Balagares offers a comprehensive and potentially enjoyable spa experience, it seems to be let down by issues of maintenance, overcrowding and additional costs, which can detract from the overall satisfaction of the guests.
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