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Summary of reviewsMisión Express Pachuca is favored by guests for its prime location, offering easy access to Pachuca's key attractions such as the monumental clock, historic city center and Juarez Square. The convenience of nearby restaurants, shops, museums and taxis adds to its appeal. While some felt the area might appear slightly unsafe or difficult to navigate, most guests appreciate the centralization and calm atmosphere around the hotel.
Comfort and cleanliness play a significant role in the positive reviews with spacious, clean rooms being a recurring highlight. Guests commend the comfortable beds, modern amenities and meticulous housekeeping staff, contributing to a pleasant stay. The friendly and helpful staff further enhance the experience, providing excellent and attentive service across all areas of the hotel.
The breakfast experience at Misión Express Pachuca is generally well-received with guests praising its delicious, healthy options and the combination of Mexican and American styles offered in the buffet. While some desired more variety and noted issues like cold dishes, most found the breakfast satisfying and well-served.
However, there are areas needing improvement, such as the inconsistent free WiFi, maintenance issues in the gym and significant parking constraints due to limited spaces and difficult maneuvering conditions. Room-specific problems like hot water inconsistency, outdated furniture and noise insulation also surfaced in reviews, yet management appears responsive to addressing these concerns promptly.
In summary, Misión Express Pachuca stands out for its superb location, cleanliness, comfort and exceptional staff. Despite some areas for enhancement, the overall guest experience remains positive, marked by delightful breakfasts and welcoming accommodations. Show more
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Categories
Family Friendly Hotel
As part of the Mision brand, known for quality accommodations, this hotel is a reliable option for families visiting Pachuca de Soto.
Business Hotel
This modern hotel offers a business center and meeting facilities with high-speed wireless internet access. It has one meeting room suitable for up to 25 people and provides services like copying, faxing, and administrative support.
Hotel with Parking
Mision Express Pachuca provides complimentary covered parking on-site. The covered parking offers protection for vehicles against the elements, adding to guest convenience.
Hotel for Honeymoon
Romantic Hotel
Hotel with Gym
4-Star Hotel
Room Types
Double RoomDecorated in light colours, this spacious, air-conditioned room offers free Wi-Fi, LCD cable TV, a free coffee maker and 2 bottles of water. The bathroom features toiletries and a hairdryer.
Please note that a 10% discount in food and drinks will be offered within the property through 2017. Applicable per room, per night.
Superior RoomThe double room provides air conditioning, a safe deposit box, as well as a private bathroom featuring a shower and a hairdryer. This double room features a flat-screen TV. The unit offers 1 bed.
Junior SuiteThe air-conditioned suite features 1 bedroom and 1 bathroom with a shower and a hairdryer. This suite offers a safe deposit box and a flat-screen TV. The unit offers 1 bed.
Guest Reviews
8.7
Very Good
Location
Mision Express Pachuca boasts a prime location that consistently garners praise from its guests. Positioned near the monumental clock and just a short distance from the historic city center, the hotel provides easy access to many of Pachuca's key attractions and amenities. Visitors appreciate the hotel's proximity to various restaurants, shops, museums and main squares like Juarez Square and the clock tower, making it a convenient choice for exploring the city by foot.
While some guests found the area around the hotel to appear a bit unsafe or challenging to navigate, many still highlighted its centrality and accessibility as major advantages. The nearby OXXO and the calm atmosphere around the hotel further contribute to its appeal, along with the ease of finding taxis and the quality, homemade-flavored food offered on-site.
Comfort is another strong point with spacious and clean rooms receiving favorable attention. The friendly, professional and helpful staff complement the excellent location, ensuring guests have a pleasant stay. Despite a few remarks about the slightly difficult terrain around the hotel and parking constraints, the overall sentiment shows that Mision Express Pachuca is a centrally located, comfortable and welcoming option for travelers.
Breakfast
The breakfast experience at Mision Express Pachuca generally leaves a positive impression on guests with many highlighting its deliciousness and good quality. The included American breakfast is noted for being a full, complete and healthy buffet, featuring items like delicious coffee and orange juice. Many guests appreciate the range of options, especially when it includes both Mexican and American styles. The breakfast buffet's variety and completeness often exceed expectations, providing a satisfying start to the day.
However, some reviews indicate areas for improvement. A few guests found the breakfast to be basic, repetitive or lacking in variety. Suggestions for enhancements include adding more diverse options and specifically improving the flavor and selection of dishes like chilaquiles and enchiladas. Additionally, some complaints mentioned the breakfast being cold or the orange juice not meeting quality expectations.
Despite this, overall consensus affirms that the breakfast is tasty and well-served with the friendly staff contributing positively to the dining experience. The comfortable beds and clean, spacious rooms further complement the overall pleasant stay at the hotel. In summary, while there's room for improvement, Mision Express Pachuca's breakfast generally offers a delectable and fulfilling experience for most guests.
Rooms
Mision Express Pachuca seems to offer a mix of experiences when it comes to their rooms with an emphasis on spaciousness and comfort. Guests consistently remarked on the large and comfortable rooms, highlighting their size and the fact that they are well equipped with necessary amenities. Cleanliness was another recurrent positive point with many reviews describing the rooms as very clean and well-maintained over multiple nights.
The comfort of the beds was frequently mentioned with numerous guests noting how comfortable and spacious the bedding was. This combined with good lighting in many rooms, contributes to an overall pleasant atmosphere. The rooms are often described as visually appealing and well-decorated, adding to the guests' comfort during their stay.
However, there are some recurring issues. Problems with hot water, air conditioning and room keycards were mentioned several times. Issues with room maintenance, such as outdated furniture, dirty carpeting and broken lampshades, detract from the otherwise positive aspects. Additionally, some guests reported noisy environments and doors that do not properly insulate light or sound, which could hinder restful sleep.
Complaints about the rooms being cold and having a musty smell indicate variability in guest experiences. On occasions when problems arose, management appeared responsive, often resolving room changes quickly.
Overall, while Mision Express Pachuca has many positives, especially in terms of room size, comfort and cleanliness, attention to maintenance and resolving utilities issues could enhance the guest experience further.
Beds
The bed situation at Mision Express Pachuca is notably impressive based on guest reviews, where comfort seems to be a top priority. The beds are almost universally described as very comfortable with multiple mentions of soft and supportive mattresses and pillows. Guests frequently highlight the excellent comfort of the beds, emphasizing the cozy sleep experience. Furthermore, the addition of many comfortable pillows enhances the restfulness of the stay. In summary, the positive feedback points to Mision Express Pachuca offering a superb sleep environment, contributing greatly to a satisfying accommodation experience.
Cleanliness
The overall cleanliness of Mision Express Pachuca is a standout feature frequently mentioned by guests. The rooms and facilities are described as clean organized and well-maintained, offering a comfortable stay for visitors. The housekeeping staff, including individuals like a cleaning lady named Lety, receive commendations for their meticulous attention to detail. Spacious rooms and modern amenities contribute to the hotel's comfortable atmosphere. Guests appreciate the fresh and clean towels, bedsheets and well-maintained common areas.
However, there are a few issues reported, such as old towels, broken soap dishes and sporadically dirty bathrooms which can detract from the otherwise impressive cleanliness standards. Some specific mentions of windows letting in too much light and clogged toilets were noted, but these do not seem to be frequent problems.
Overall, visitors highlight the hotel's cleaning efforts and the friendly nature of the staff, making it a well-regarded option for those prioritizing cleanliness and comfort.
Staff
Mision Express Pachuca has garnered significant praise for its staff in guest reviews. Visitors frequently highlight the remarkable kindness and attentiveness of the team, noting that they demonstrate a genuine sense of service and care. Reviewers often commend the excellent and prompt assistance they receive, emphasizing the staff's efficiency and friendly demeanor.
Guests describe their interactions with the hotel staff as pleasant, from the reception area to the housekeeping services. Specific mentions of staff members going out of their way to assist with issues and ensure a comfortable stay underscore a commitment to quality service. Lety, a cleaning lady and the restaurant staff, along with the chefs, receive special recognition for their dedication and warm approach.
Despite a few isolated complaints about the reception staff and some issues with item retrieval, the overall consensus reflects a positive experience. Visitors appreciate the good facilities, comfortable and clean rooms and the central location of the hotel. The friendliness and helpfulness of the staff stand out as key elements that enhance the overall guest experience at Mision Express Pachuca.
Wi-Fi
Mision Express Pachuca offers wifi access throughout the hotel with the service described as good and even great by some guests. However, many reviews point to recurring issues with the internet connection. The internet signal is often weak, unstable or simply nonexistent, particularly in guest rooms. Problems include slow speeds, frequent disconnections and complete lack of service at times. Some guests have also reported that the wifi signal failed to reach their rooms altogether. Despite being a complimentary amenity, the hotel's internet service consistently fails to meet expectations with several reviews specifically mentioning that advertised access does not actually work properly.
Gym
The gym at Mision Express Pachuca has been noted for requiring significant improvements. Guests have pointed out that the gym equipment needs maintenance and that the facility is frequently out of order or closed. Additionally, the limited equipment, such as stairracks with only weights and a bench, highlights the need for better resources to enhance the overall fitness experience for hotel visitors.
Parking
The parking situation at 'Mision Express Pachuca' has drawn considerable attention from guests with numerous reviews highlighting its limitations. Many guests found the parking lot to be inconvenient and very small, making maneuvering and finding a space a challenge, particularly for larger vehicles. The narrow entrances and tight spaces add to the difficulty with some guests experiencing damage to their cars. Additionally, the parking is subject to availability, often requiring guests to find alternative parking solutions, such as public parking or street parking, sometimes for a fee.
Complicated access and delays caused by parking staff further exacerbate the issue, leading to longer wait times. Though the parking area is covered and secure, its overall limited capacity and the absence of valet service are recurring themes in guest feedback. For travelers considering a stay at Mision Express Pachuca, it's worth noting these parking constraints and planning accordingly.
No, Mision Express Pachuca doesn't have any pool.
No, a spa isn't available at Mision Express Pachuca.
No, Mision Express Pachuca doesn't allow dogs.
Yes, parking facilities are available at Mision Express Pachuca.