Please select your travel dates to see rates and availability
Check In
Check Out
1 room2 guests1 room, 2 guests
Info
Summary of reviewsPeppers Beach Club & Spa in Palm Cove is celebrated for its prime location, offering guests easy access to the beach, local cafes and a variety of restaurants. This central setting provides stunning ocean views and effortless strolls to key attractions, making it ideal for families, couples and solo travelers alike. Guests particularly enjoy the multiple pools, including a serene adults-only pool and a mini lagoon with a swim-up bar, which enhance the overall relaxing ambiance.
The resort's breakfast receives praise for its generous serving hours and wide selection of fresh, delicious meals, although a few guests noted some areas for improvement. Dinner options at Neptunes restaurant are appreciated for their quality, though dining availability is limited to a few nights a week, resulting in some disappointment.
Rooms at the resort are spacious, clean and well-appointed with beautiful views and family-friendly amenities. However, some guests felt that the rooms were dated and needed renovations. Cleanliness is generally good but sometimes inconsistent with some issues like mold and worn decor occasionally reported.
The staff is often highlighted for their friendliness and professionalism, particularly the front desk and breakfast teams. Yet, there were instances of slow service at the pool bar and occasional rudeness from some staff members.
Complimentary WiFi is available, though many guests find it unreliable and slow. The spa facilities are a beloved feature, offering private jacuzzis and a relaxing atmosphere despite a few minor concerns about noise and cleanliness.
The gym is well-equipped, surpassing many guests' expectations, though could benefit from longer opening hours. The resort's parking options are convenient and well-received with some minor suggestions for improved signage.
Family-friendly amenities are a standout with pools and child-friendly dining making it a top choice for family vacations. The resort's beachfront location and thoughtfully-designed facilities create a cherished destination for beach enthusiasts and all kinds of travelers seeking a memorable stay in Palm Cove. Show more
Read review summaries for all categories
Categories
Luxury Resort
As a 'Beach Club & Spa' resort, this property implies a focus on luxury amenities and relaxation. Located in Palm Cove, a known luxury destination, it aligns with the user's search for high-end options.
Beachfront Resort
Located in Palm Cove, this resort is known for its lagoon-style pool with a swim-up bar. It offers a relaxing atmosphere just metres from the beach. The resort features comfortable accommodations and is close to both Cairns and Port Douglas.
Resort near The Beach
Located directly on the beach, this luxury resort offers elegant rooms and lagoon pools framed by palm trees. Some suites include hot tubs or plunge pools on private terraces. There is also a spa, tennis court, and swim-up pool bar.
Resort with Spa
Includes 'Spa' in its name, signifying that spa services are a core offering at this beach club resort. It provides a spa experience as part of a relaxing coastal getaway.
Family Friendly Resort
With its lagoon-style pool, swim-up bar, and proximity to the beach, this resort provides a relaxing and entertaining environment for families. The spa offers treatments for parents, while kids can enjoy the pool and beach activities.
Resort with Swimming Pool
This resort features three swimming pools, including a lagoon pool with a sandy beach, and a rainforest rock pool. Guests can enjoy a swim-up bar for snacks and cocktails, plus a tennis court and gym.
Outdoor Pool
5-Star Resort
Offers a wide range of amenities and exceptional service. It is one of the best spas in Palm Cove.
Resort with Outdoor Pool
The resort offers refreshing lagoon pools, and some suites include private terraces with hot tubs or plunge pools. The variety of pool options, from shared lagoons to private plunge pools, enhances the luxury experience.
Resort near Vineyards
Resort Taking Steps Towards Sustainability
Resort for Honeymoon
Romantic Resort
Business Resort
Resort with Parking
Resort with Gym
Resort with Tennis Courts
Room Types
Resort SpaLocated near the rainforest garden or swimming pool, this room features a balcony with a 2-person spa bath. It includes tea/coffee making facilities and an en suite bathroom with a shower.
Please note that the price is based on 2 guests only. There is no capacity for additional guests, including children or infants.
Please note some rooms have stair access only.
One-Bedroom SuiteLocated near the rainforest garden or swimming pool, this suite features a balcony, a fully equipped kitchen and laundry facilities.
Please note that a roll-away bed is available on request, however charges apply.
Please note that the price is based on 2 guests. Maximum occupancy is 3 including children and infants (see Hotel Policies).
Please note some rooms have stair access only.
Two-Bedroom Suite with Spa Bath with Two BathroomsSelf-contained suite with 2 bathrooms and a separate living-dining area plus full kitchen. There is a furnished balcony with a spa bath. This is an interconnecting dual-key room.
Please note that the price is based on 4 guests. Maximum occupancy is 5 (see Hotel Policies).
Please note some rooms have stair access only.
Three-Bedroom Suite with Ocean View with Two Bathrooms - Stair Access OnlyThis suite features spa bath, 2 bathrooms a fully equipped kitchen and laundry facilities.
Please note that the price is based on 5 guests. Maximum occupancy is 6 (see Hotel Policies).
Garden SpaPlease note some rooms have stair access only.
One-Bedroom Penthouse Apartment with Garden ViewThe One Bedroom Garden Penthouse boast two levels with a private rooftop including entertaining area, BBQ, jacuzzi and views of the tropical gardens or pools. The living areas are spacious and are complete with separate fully equipped kitchen and laundry as well as lounge and dining areas. Some rooms have stair access only.
Three-Bedroom Apartment with Resort View - Some Stair Access OnlyThe spa bath is a top feature of this apartment. This spacious apartment comes with 1 living room, 3 separate bedrooms and 1 bathroom with a shower and free toiletries. In the fully equipped kitchen, guests will find a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment features a flat-screen TV with cable channels, a washing machine, a tea and coffee maker, a seating area as well as garden views. The unit has 3 beds.
Ocean SpaThe spacious double room provides air conditioning, a tea and coffee maker, a balcony with sea views as well as a private bathroom featuring a bath.
One-Bedroom OceanThis spacious apartment comprises 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The well-fitted kitchen features a stovetop, a refrigerator, a dishwasher and kitchenware. The air-conditioned apartment provides a flat-screen TV with cable channels, a washing machine, a tea and coffee maker, a seating area as well as sea views. The unit offers 1 bed.
Guest Reviews
8.0
Very Good
Location
Peppers Beach Club & Spa offers a prime experience for visitors, as highlighted by numerous guest reviews praising its exceptional location. Nestled in the heart of Palm Cove, the resort provides easy access to the beach, local cafes and a variety of restaurants, making it a superb choice for travelers seeking convenience. The proximity to the waterfront and esplanade allows guests to enjoy stunning ocean views and effortless strolls to all key attractions.
Guests appreciate the beautiful, central setting, which adds charm and vibrancy to their stay. The hotel's amenities, including multiple pools catering to different age groups and a relaxing pool area with a swim-up bar, enhance the overall experience. Reviewers also note the convenience of secure parking and easy navigation within the resort, further adding to the hassle-free vacation ambiance.
The combination of an excellent location, friendly staff and well-maintained facilities creates an attractive package for families, couples and solo travelers alike. Whether seeking a peaceful retreat or a lively beachside adventure, Peppers Beach Club & Spa stands out as a top destination in Palm Cove.
Breakfast
The breakfast experience at Peppers Beach Club & Spa receives varied feedback from guests. Many appreciate the generous serving hours, offering a wide selection that consistently kicks off their day on a high note. Reviews frequently describe the breakfast as fantastic, great and even superb with a large fresh selection that sometimes leaves little need for lunch. Guests have highlighted the excellent food selection and menu options, from Eggs Benedict to French Toast, often complimenting the quality and freshness of the meals.
However, some reviews point to room for improvement. A few guests found the buffet average or basic with occasional mentions of cold food and hard poached eggs. There are also critiques regarding the high cost with some finding it overpriced for what was offered and a few expressing disappointment in the lack of variety and inclusion of fresh vegetables or skinny milk. Additionally, the extra charge for barista-made coffee has been a point of contention.
Despite these drawbacks, many guests enjoyed their breakfast experience and found the offerings to be of good value with the positive aspects often overshadowing the minor negatives.
Dinner
Peppers Beach Club & Spa offers good food options with guests appreciating the delicious fare at Neptunes restaurant. However, there are significant limitations in terms of dining availability. The main restaurant was observed to be open only three nights a week for dinner, leading to dissatisfaction among guests who expected more consistent dining services. Room service is notably lacking and the wait times for dinner can be frustratingly long. Additionally, the resort only features a single Mexican restaurant, which some guests found to be underwhelming both in terms of service and food quality. Breakfast drew mixed reviews with some guests choosing to avoid it after the first day due to limited options such as the absence of soy milk. Overall, while the food quality at Peppers Beach Club & Spa is commendable, the limited operational hours and dining options do not meet the expectations of all guests.
Rooms
Peppers Beach Club & Spa offers a mixed experience in its rooms with both positive and negative aspects highlighted by guests. Many reviews mention the spaciousness and cleanliness of rooms with some rooms described as lovely, modern and well-appointed, offering great views of the pool. The hotel's convenient location and beautiful suites, especially those featuring a hot spa, were appreciated by visitors. Some guests found the rooms comfortable and family-friendly, appreciating amenities like in-room laundry facilities.
However, a significant portion of feedback points to the dated condition of the rooms with comments on old furniture, worn décor and the need for renovation frequently mentioned. Problems such as musty smells, inadequate cleaning and broken appliances were also noted. Issues with the lack of modern amenities like minibars, blackout curtains and reliable Wi-Fi further detracted from the overall experience for some guests.
Overall, while the resort’s rooms provide ample space and essential comforts, they are in need of updates and better maintenance to meet higher standards. The quality of housekeeping services and room facilities could also be improved to enhance the guest experience.
Beds
Peppers Beach Club & Spa offers a diverse experience when it comes to the comfort of their beds. Many guests appreciated the spacious rooms and highlighted the beds as comfortable with several describing them as very comfortable or extremely comfortable. Some found the beds to be soft and enjoyed clean, luxury pillow covers and bed linen. These positive aspects contributed to a generally restful and relaxing stay.
However, there were notable inconsistencies in the bedding experience. Some guests found the beds to be hard, sagging and even dirty in some instances. The discomfort was sometimes due to mattresses being too firm or soft and the issue of beds being either too small or too high also emerged. In some rooms, the queen beds were simply two singles joined together, which did not provide the desired comfort. Pillow issues were also reported with some being too high and others too low.
While a number of guests enjoyed amazing and great beds, others had less favorable experiences, finding the beds uncomfortable or in need of fresher upkeep. Extra bedding elements such as the sofa bed received criticism for being hard and uncomfortable.
Overall, guest experiences with bed comfort at Peppers Beach Club & Spa seem varied with a mix of highly positive and somewhat negative feedback. Regular updates and careful attention to bedding details could address these inconsistencies to ensure all guests enjoy a truly restful experience.
Cleanliness
Peppers Beach Club & Spa receives mixed reviews regarding cleanliness. While many guests found their rooms to be clean, spacious and comfortable, others pointed out significant issues. Positive feedback highlighted clean rooms, a tidy resort and friendly cleaning staff. Daily bed linen changes and consistent pool maintenance were also appreciated.
However, numerous guests reported various cleanliness issues. Common complaints included mold and mildew in showers, dated and dusty furniture, chipped and damaged skirting boards and grim on doors. Reports of tired and dusty rooms, dirty lamp shades, worn kitchen towels and sand-filled floors suggest a need for more thorough cleaning. Several guests were disturbed by ants in the kitchen, dead insects on walls and roofs, sticky surfaces and dirty milk drippings. Some noted general poor upkeep, pointing out rust, peeling paint and dirty balconies.
Frequent mentions of inconsistent cleanliness standards and outdated facilities suggest that while the resort has potential for a comfortable stay, improvements in housekeeping and room maintenance are necessary to meet guest expectations.
Staff
The staff at Peppers Beach Club & Spa received mixed reviews with many guests praising their friendliness, helpfulness and professionalism. The front desk, housekeeping and buffet breakfast teams were frequently highlighted as friendly, approachable and accommodating. Specific staff members, such as Trent and Elyssa, were mentioned for their exceptional service and the concierge was noted for booking activities efficiently.
However, guests also pointed out some areas for improvement. Housekeeping timings and pool bar service were recurring issues with slow and sometimes unhelpful service at the pool bar affecting the overall experience. While many staff members were celebrated for being attentive and going above and beyond, there were occasional mentions of rude and distracted behavior from certain reception and bar staff.
Overall, while the hotel boasts a high number of friendly and helpful team members, consistency in service remains a vital area to improve to ensure a uniformly excellent guest experience.
Wi-Fi
Peppers Beach Club & Spa offers complimentary WiFi, a feature many guests appreciate, but there is a consensus about its lackluster performance. Many users have reported that the WiFi connection is unreliable and slow with frequent difficulties in loading emails or streaming content. Some even noted that the bandwidth and network access are severely limited, making it challenging to use smart TVs or other internet-dependent services. Essentially, while the intention of providing free internet is good, the actual experience falls short, indicating a need for a significant upgrade to meet guest expectations.
Spa
Peppers Beach Club & Spa offers a variety of spa options that guests appreciate for their privacy and convenience. Many rooms come equipped with a jacuzzi or spa bath, often found on spacious balconies or private rooftop terraces. These spa facilities are highlighted as delightful ways to relax with several guests enjoying the hot water and ambient setting. The outdoor spa areas add a special touch to the accommodation, providing memorable experiences.
However, some guests noted certain drawbacks. Issues such as noisy spa pumps, cleanliness concerns and inconsistent water temperatures were mentioned. Additionally, privacy could sometimes be compromised as neighboring rooms had visual access to some spa areas. Despite these points, the overall sentiment towards the spa facilities is positive, especially when coupled with praise for the wonderful spa staff and the relaxing atmosphere of the on-site dayspa.
Gym
Peppers Beach Club & Spa offers a well-equipped gym that surpasses expectations, providing a decent range of facilities for those looking to maintain their fitness routine while traveling. While the gym includes weights and boasts more equipment than anticipated, some guests feel that increasing the resistance weights would enhance the experience. Additionally, the gym is noted for being above average and is often not crowded, allowing for a more comfortable workout. However, the opening hour of 7am could be improved to better accommodate early risers. Despite some minor improvements needed, the gym remains a commendable feature of the hotel.
Pool
Peppers Beach Club & Spa is widely praised for its pool facilities, which contribute significantly to the overall guest experience. The resort boasts multiple pools, including a stunning lagoon pool, a serene adults-only pool and a delightful sand beach pool. Many guests appreciated the variety and spaciousness of the pool areas, noting the abundance of sun loungers and the exquisite landscaping featuring beautiful large trees and a rainforest setting. The atmosphere around the pools is both relaxing and inviting with several pools designed to emulate a mini lagoon surrounded by sand and rocks, creating a beach-like ambiance.
The swim-up bar is a standout feature, allowing guests to enjoy refreshing cocktails without leaving the water. Many reviews highlight the friendly staff and the quality of service at the pool bar, although it was occasionally noted that the bar could get crowded or needed some updates. The presence of a swim-up bar and multiple swimming options, including heated and shaded pools, caters to both adults and children, making it an excellent choice for families.
Guests with young children particularly appreciated the toddler-friendly sand entrance pool, while others enjoyed the tranquility of the serenity pool. However, there were occasional mentions of overcrowding and difficulties in securing lounge chairs due to high demand.
Overall, the pool areas at Peppers Beach Club & Spa receive high praise for their beauty, variety and the relaxing environment they provide, making them a central highlight of the guest experience. Despite minor issues with cleanliness and poolside service at times, the pools are largely seen as a key attraction of the resort.
Beach
Peppers Beach Club & Spa offers an ideal beachfront experience, situated directly opposite the picturesque Palm Cove Beach. The location ensures easy access, a simple walk leads to the sandy shores where the mesmerizing seaside view awaits. The beachfront positioning provides guests the convenience of having waves at their feet, enhancing the charm of their stay. While the unique pool area, complete with a sandy beach and poolside bar, garners positive feedback, the poolside chairs could benefit from more comfortable cushions.
Guests appreciate the property's prime proximity to beach activities, although occasional weather changes in FNQ can influence beach usability. Despite minor setbacks, such as the early closure of the pool bar, the overall setting of Peppers Beach Club & Spa combines an attractive beachfront location with well-thought-out amenities like the lagoon-like beach pool, making it a cherished destination for beach enthusiasts.
Parking
Peppers Beach Club & Spa provides a range of parking options for its guests, including handy allocated spaces and easily accessible underground parking. Guests frequently mention the convenience and ease of parking with several highlighting the availability of free parking. While there is some feedback about limited parking access and occasional difficulties in finding a parking spot, the overall sentiment indicates that parking at the resort is generally straightforward and functional. Improvements in signage for car park directions might enhance the experience even further.
Family
Peppers Beach Club & Spa is widely recognized for its family-friendly environment, making it an ideal destination for families and large groups. The property is often bustling with families sharing their vacations with both children and adults enjoying the amenities. It's an excellent spot for family gatherings and getaways, providing various options to cater to children and ensuring that kids have a great time.
The resort's pools are a particular highlight, offering fantastic experiences for kids to float and play. The children's snack area includes child-friendly crockery, further emphasizing the resort's attention to young guests. Families often appreciate the property's proximity to restaurants, making dining out convenient and varied.
While the resort is great for families, those seeking a quieter experience might find it less ideal due to the number of children present, especially near the pool bar area. Additionally, accessibility might pose a challenge for guests with young babies, especially those staying on higher floors and needing to navigate the resort with prams.
Overall, Peppers Beach Club & Spa is a top choice for families looking for a lively, engaging vacation spot with plenty of activities to keep kids entertained.
Business
Peppers Beach Club & Spa presents a mixed experience for business travelers. While there is no designated business center, the staff is accommodating, providing assistance with printing needs. The facility includes a business room and meeting rooms, catering to those requiring an easy access office setup. This makes it a suitable option for business trips with several reviewers highlighting it as a great place for business stays. However, some drawbacks include poor wifi, which may be a concern for work-related activities. Overall, Peppers Beach Club & Spa offers several conveniences for business travelers, but improvements in internet services and dedicated business center services are necessary.
Outdoor Pool
Peppers Beach Club & Spa offers a remarkable outdoor pool experience set amidst lovely gardens, creating a relaxing sanctuary. Guests enjoy the multiple pools available, including a magnificent infinity pool that provides direct access from some patios. The lagoon pool stands out as a favorite, combining the allure of a beach-themed environment with the convenience of a poolside retreat. The swim-up bar is a popular feature, allowing guests to enjoy refreshments without leaving the luxury of the water. Maintained to high standards, the outdoor pool area embodies a sense of luxury, making it a standout feature for visitors. For added exclusivity, the penthouse offers a private rooftop spa and alfresco area, enhancing the overall experience.
Honeymoon
Peppers Beach Club & Spa has garnered accolades for being a top choice among honeymoon destinations. The resort features honey moon suites and offers a variety of options to add a romantic touch to rooms, making it ideal for those on a honeymoon. Guests have praised it as a perfect honeymoon spot, noting the complimentary honeymoon drinks and the luxurious spa bath as standout features. Described as the perfect location for a honeymoon getaway, Peppers Beach Club & Spa is well-suited for honeymoon reservations and has been specifically highlighted as a destination for honeymooning couples. The overwhelmingly positive feedback suggests it is an amazing place for an unforgettable honeymoon experience.
Luxury
Peppers Beach Club & Spa offers a high-end experience characterized by its exquisite setting and exclusive amenities. The property boasts a luxury vibe with a spacious layout, big balconies and a luxurious spa area, ensuring a unique and upscale stay. Guests are welcomed by a grand reception, contributing to the luxury-amplified atmosphere. The resort features a variety of options to cater to different preferences, contributing to a generally positive impression of the accommodations and amenities.
However, while the hotel aims to present itself as a five-star luxury resort, some guests have noted inconsistencies that detract from the overall experience. Certain parts of the resort feel a bit rundown and tired, impacting the perceived value for the high price charged. Although the luxury services and expansive grounds are appreciated, the lack of consistent five-star quality may lead to some frustration for those expecting an uninterrupted luxury experience.
Overall, Peppers Beach Club & Spa delivers many luxurious aspects that appeal to guests seeking an upscale stay, but some areas might need attention to meet the highest standards consistently.
Romantic
Peppers Beach Club & Spa offers a beautiful and romantic setting ideal for couples seeking a getaway. The resort is perfect for romantic breaks and couple retreats, providing quiet lounge areas and a serene atmosphere. Guests appreciate the river pool and romantic swim-up bar, as well as the beachfront and ocean-view accommodations. The terrace bar with its stunning ocean views, adds to the romantic ambiance. Peppers Beach Club & Spa is highly regarded for its romantic locations within Palm Cove, making it an excellent choice for a romantic weekend or escape.
Beachfront
Peppers Beach Club & Spa boasts a prime beachfront location, perfectly situated for guests seeking both relaxation and convenience. Nestled right on the Gulf beachfront, the hotel offers immediate access to the sandy shores with the beach just outside the entrance. Guests can enjoy stunning sea views, particularly from the front of the complex and benefit from the property's proximity to additional amenities. Situated directly on the esplanade, it provides an ideal setting for a beachfront getaway.
Yes, Peppers Beach Club & Spa has pool(s) that belong to one or more of the following categories: Outdoor Pool.
Yes, a spa is available at Peppers Beach Club & Spa.
No, Peppers Beach Club & Spa doesn't allow dogs.
Yes, parking facilities are available at Peppers Beach Club & Spa.