The Sofitel Philadelphia at Rittenhouse Square boasts an exceptional staff that has left many guests feeling welcomed and well taken care of. Most guests have only positive things to say about the staff with descriptions ranging from "friendly," "professional," "attentive," and "helpful," to "kind" and "accommodating." Guests are particularly fond of the wonderful service they receive from the concierge and restaurant staff. However, there are a few negative reviews about the service, such as check-in staff being inflexible, unfriendly and cold. Overall, the helpful and professional staff at this hotel make it a great option for those looking to enjoy quality service while in the heart of Philadelphia.
