Despite some negative feedback about room size, limited TV channels and unhelpful front desk staff, Beverly Hills received mostly positive reviews. Many guests found the hotel exceptional and superb, justifying its five-star rating. Though there were maintenance issues and some guests were disappointed with breakfast, these were outweighed by the hotel's overall quality. Some guests found the room rates too high, but others were willing to pay for the Beverly Hills experience. While opinions were divided, the majority of guests enjoyed their stay at Beverly Hills.
Southern Sun Elangeni & Maharani is a fantastic hotel for families looking for a fun and relaxing vacation. The hotel offers a swimming pool, bar and restaurant, as well as a well-equipped entertainment room to keep children entertained. Although some families found the family rooms to be small and overpriced, many guests had a wonderful stay and made unforgettable memories with their little ones. The welcome drinks for kids were a nice touch and the hotel's location is perfect for exploring the area. Just be aware of school kids playing in the passages at night. Overall, Southern Sun Elangeni & Maharani is a great choice for families looking for a fun and relaxing vacation.
Durban Spa offers an enviable location in the heart of Durban with direct beachfront access, making it an ideal base for exploring local attractions like uShaka Marine World. The convenience of its central location is complemented by facilities such as heated pools and a Jacuzzi, which add to the relaxation and enjoyment of guests. While there are some concerns regarding security near the parking area, the overall accessible positioning and appealing amenities offer significant advantages for visitors.
The accommodations at Durban Spa provide mixed experiences. The comfort of the beds and the spacious, self-catering rooms receive praise, yet the outdated furniture and cleanliness issues, including reports of cockroaches, indicate a need for upgrades. Despite these shortcomings, the convenient room layout retains some guest approval, although improvements in cleanliness and maintenance are essential.
When it comes to cleanliness, feedback is varied. Some areas receive positive notes for tidiness while recurring issues like cockroach infestations and unchanged bathroom towels highlight deficiencies. The dated facilities contribute to the less favorable experiences, with broken locks and leaking taps adding to guest dissatisfaction. Enhancing maintenance and service quality is necessary to align with cleanliness expectations.
The standout feature of Durban Spa is its friendly and helpful staff. The team, including individuals such as Nelly and Barbara, is commended for their exceptional service and welcoming nature. Security personnel further contribute to a positive atmosphere. Although communication about services could be improved, the staff’s friendliness and dedication significantly enhance the overall guest experience.
The spa facilities, particularly the indoor heated pools, are highly regarded. Guests frequently laud the swimming pool, sauna, and jacuzzi, which together provide a relaxing retreat. Despite some issues with jacuzzi cleanliness, the aquatic offerings predominantly receive positive feedback, elevating the comfort and relaxation for visitors. Complemented by a well-maintained pool area and braai facilities, the aquatic amenities reinforce Durban Spa's reputation as a relaxing getaway.