Small Hotels with Children's Pool in Phoenix

11 HOTELS IN AND AROUND PHOENIXRanking can be influenced by the commissions we receive.

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The Pearls of Umhlanga, or Oceans Apts

4.4 km from Phoenix

Aparthotel in Durban

5.2

Rated

From $134

Info

Summary of reviews

Pearls of Umhlanga Oceans Apartments enjoys a stellar location in Umhlanga, garnering consistent praise for its scenic setting just a minute's walk from the beach and close proximity to a mall. The breathtaking ocean views and easy access to both leisurely pursuits and shopping make it an ideal spot for guests. The surrounding attractions and restaurants offer plenty of exploration opportunities, while the secure environment adds to the convenience, making it a popular choice for visitors to Durban. Some guests noted minor inconveniences due to ongoing construction in the area, but overall, the location is highly regarded for its picturesque views and accessibility.

The rooms at Pearls of Umhlanga Oceans Apartments offer a mixed bag of experiences. On the one hand, guests appreciate the spacious, comfortable rooms with modern decor and excellent ocean views. They're noted for comfortable beds and well-equipped kitchenettes, along with reliable security in the parking area. However, several reviews highlight significant issues related to cleanliness and maintenance. Common complaints include dirty linens, unclean towels and general untidiness. Problems with broken furniture, malfunctioning amenities and outdated decor have also been reported. While some found the rooms cozy and modern, others felt disappointed due to these cleanliness and maintenance issues.

Cleanliness remains a critical area for improvement with many guests noting dissatisfaction. Issues raised include old and dirty furniture, inadequately cleaned kitchens and bathrooms, reports of cockroaches and dirty windows. Some guests found bedding and towels to be substandard and insufficient. Housekeeping services received criticism for being unresponsive and sometimes rude with several reviews mentioning inadequate cleaning and issues like non-functioning lights and loose wires. These concerns add a significant downside to an otherwise promising property.

The staff at Pearls of Umhlanga Oceans Apartments generally receive favorable reviews. Guests often describe the hosts and security personnel as friendly, helpful and efficient. The hosts are noted to be accommodating and available around the clock with the security team contributing positively to the guest experience. Although there are isolated reports of rudeness and unprofessional behavior from certain staff members, particularly a security supervisor, the majority of feedback leans towards an approachable and supportive team that enhances the overall welcoming atmosphere.

In summary, Pearls of Umhlanga Oceans Apartments benefits from an exceptional location and generally commendable staff. However, it faces challenges in cleanliness and maintenance that impact the guest experience.

Categories

Small

Pool

Heated Pool

Children's Pool

Outdoor Pool

Beach