Crowne Plaza Phoenix Airport - PHX by IHG
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Summary of reviewsCrowne Plaza Phoenix Airport - PHX by IHG, enjoys widespread commendation for its exceptional convenience, particularly due to its proximity to Sky Harbor Airport. Guests consistently applaud the hotel for its strategic location, offering easy access to the Sky Train, the light rail and a complimentary shuttle service every 30 minutes, making it an ideal choice for travelers with early departures or late arrivals. The easy connection to downtown Phoenix and nearby dining options further enhances its appeal.
The breakfast experience, though mixed, received positive feedback for its variety, freshness and accommodating staff, despite some guests finding it overpriced and occasionally lacking in quality. Dinner experiences leaned favorably with guests praising the delicious dishes, generous portions and the friendly service at the restaurant and bar, although some found the prices high and the ambiance lacking.
Rooms at the Crowne Plaza are often highlighted for their cleanliness, spaciousness and comfort with particularly positive mentions of quietness and comfortable beds. However, some concerns regarding outdated furnishings, occasional maintenance issues and cleanliness detract from the overall experience. Guests appreciated the thorough housekeeping but noted areas where maintenance could improve, including bathrooms and communal spaces.
Staff members at the hotel stand out for their friendliness and helpfulness, often enhancing the overall guest experience. Positive interactions were frequently reported with shuttle drivers, front desk personnel and restaurant staff, though there were occasional lapses in service quality.
The hotel offers free and convenient parking, appreciated for its security and 24-hour service, despite some logistical challenges and occasional extra costs. The gym is well-regarded for its equipment and maintenance, although temperature control issues were noted. The pool area, featuring a nice large pool and a jacuzzi, is another highlight, despite some cleanliness issues and unexpected conditions.
Overall, Crowne Plaza Phoenix Airport - PHX by IHG, offers a solid three-star experience, delivering good value and convenience, particularly for travelers needing easy airport access. While there are areas for improvement, especially in terms of maintenance and breakfast quality, the hotel's strengths in location, staff friendliness and comfortable accommodations make it a reliable mid-range option for travelers passing through Phoenix.
Categories
The breakfast experience, though mixed, received positive feedback for its variety, freshness and accommodating staff, despite some guests finding it overpriced and occasionally lacking in quality. Dinner experiences leaned favorably with guests praising the delicious dishes, generous portions and the friendly service at the restaurant and bar, although some found the prices high and the ambiance lacking.
Rooms at the Crowne Plaza are often highlighted for their cleanliness, spaciousness and comfort with particularly positive mentions of quietness and comfortable beds. However, some concerns regarding outdated furnishings, occasional maintenance issues and cleanliness detract from the overall experience. Guests appreciated the thorough housekeeping but noted areas where maintenance could improve, including bathrooms and communal spaces.
Staff members at the hotel stand out for their friendliness and helpfulness, often enhancing the overall guest experience. Positive interactions were frequently reported with shuttle drivers, front desk personnel and restaurant staff, though there were occasional lapses in service quality.
The hotel offers free and convenient parking, appreciated for its security and 24-hour service, despite some logistical challenges and occasional extra costs. The gym is well-regarded for its equipment and maintenance, although temperature control issues were noted. The pool area, featuring a nice large pool and a jacuzzi, is another highlight, despite some cleanliness issues and unexpected conditions.
Overall, Crowne Plaza Phoenix Airport - PHX by IHG, offers a solid three-star experience, delivering good value and convenience, particularly for travelers needing easy airport access. While there are areas for improvement, especially in terms of maintenance and breakfast quality, the hotel's strengths in location, staff friendliness and comfortable accommodations make it a reliable mid-range option for travelers passing through Phoenix.
Business Hotel
This hotel offers 15,000 square feet of flexible meeting space that can be set up in various configurations. It includes a ballroom, meeting rooms, and audiovisual services.
Accessible Hotel
This hotel has 16 accessible rooms. These rooms include accessible door locks, heating, cooling, and light controls. Bathroom doors open outwards, and there is adequate clear turning space in the bathrooms. Rooms have roll-in showers or tubs with grab bars. Grab bars and tall toilets are available. Entrance to the hotel is via a ramp, and the Valley Metro Light Rail (accessible) stop is located just outside.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Dog Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Hotel with Parking
Hotel with Gym
3-Star Hotel
Hotel with Outdoor Pool
Guest Reviews
Crowne Plaza Phoenix Airport - PHX by IHG, is frequently praised for its unparalleled convenience to travelers due to its prime location next to Sky Harbor Airport. Guests consistently highlight the hotel's proximity to the airport, which makes it ideal for both early morning flights and late-night arrivals. The easy access to the Sky Train and the complimentary shuttle service, running every 30 minutes, further enhance the convenience of travel logistics.
The hotel's closeness to public transportation, like the light rail and the Sky Train, caters to those looking to explore downtown Phoenix or attend events at venues such as Diamondbacks games. Additionally, the hotel's nearby dining options and secure parking add layers of convenience for guests.
Whether arriving on a late-night flight or catching an early departure, the location ensures a stress-free transit experience. Overall, the reviews emphasize the excellent location of the Crowne Plaza Phoenix Airport - PHX, making it a top choice for travelers prioritizing ease of access and connectivity.
Reviews of the breakfast at Crowne Plaza Phoenix Airport - PHX by IHG, reveal a mixed experience among guests. Many found the breakfast to be good with some describing it as great, varied and fresh. Several reviews praised the buffet for being better than expected, while specific highlights included a made-to-order breakfast, described as a pleasant surprise and a sumptuous morning meal. Guests appreciated the friendliness and accommodating nature of the breakfast staff with some small gestures like finding a requested banana being noted positively.
However, there were also notable criticisms. Complaints included the breakfast being overpriced and of poor quality with limited options available. Several guests were disappointed that breakfast was not included in their stay or that it had a late start time of 6 AM, making it inconvenient for early departures. The breakfast buffet received mixed reviews with some finding it mediocre and others citing specific issues such as dry eggs and unappetizing pastries. Additionally, several reviewers mentioned that the breakfast space felt old and dirty.
In conclusion, while many guests enjoyed a good breakfast and praised the staff's efforts, there were consistent concerns about value for money and overall quality that affected the experience for others.
The dinner experience at the Crowne Plaza Phoenix Airport - PHX by IHG offers mixed impressions with a notable lean towards positive remarks. Diners frequently praised the delicious food and great service, highlighting the exceptional dishes and friendly, efficient staff. The restaurant’s unique menu, featuring items like the house chicken salad with strawberries, earned specific mention. Portions were generally larger than expected and the late hours of the kitchen added convenience.
The bar and lounge areas also received favorable feedback for both the quality of food and drinks, which many guests found enjoyable. The bar staff's amazing service and the pleasant atmosphere were standout points for several visitors.
However, some reviews indicated room for improvement. Criticisms included the high prices, limited menu options and seating and occasional lapses in food quality. A few guests were less impressed with the bar restaurant's ambiance, describing it as small and somewhat depressing.
Overall, while the dining experience at the hotel has its minor drawbacks, it is largely characterized by good food, friendly service and convenient on-site options, making it a generally satisfying choice for travelers.
Nestled conveniently close to the airport, Crowne Plaza Phoenix Airport - PHX by IHG offers a range of rooms that mostly impress with their cleanliness and spaciousness. Many guests found the rooms clean and comfortable, highlighting the well-maintained and tasteful décor. There is a wide appreciation for the quiet environment, making it a restful choice for travelers. Large rooms seem to be a recurring positive note with the beds frequently praised for their comfort.
However, the hotel rooms are a bit dated and some of the furnishings show signs of wear and tear. The lack of functional USB ports and occasional maintenance issues like unstable lamps and faulty air conditioning have been reported. Several guests also noted unpleasant odors, such as stale cigarette smells and mustiness. Issues with cleanliness in some rooms, inconsistencies in the amenities provided and the dated appearance of the furnishings add to the mixed reviews.
Despite these drawbacks, those staying found the overall comfort and room size generally satisfactory with many commenting on the pleasant and clean environment. Spacious layouts and effective temperature control contribute positively to the guest experience. While there are areas that could benefit from updates and better upkeep, the proximity to the airport and the spacious, comfortable rooms make it a convenient option for travelers passing through Phoenix.
The beds at Crowne Plaza Phoenix Airport - PHX by IHG, receive high praise for their comfort, often described as very comfortable, super comfortable and great. Many guests appreciated the comfy, clean beds and the soft linens that contribute to a restful night's sleep. Some rooms even feature king-sized beds, which were noted for their comfort.
However, not all feedback was positive. A few guests mentioned encountering issues such as harder mattresses, rough bed sheets and improper bed-making. There were also isolated reports of bed bugs and missing bed sheets. Despite these concerns, the majority of guest reviews highlight the overall coziness and comfort of the beds, making the hotel a good choice for travelers prioritizing a good night’s rest.
Crowne Plaza Phoenix Airport – PHX, an IHG Hotel, has garnered mixed reviews regarding its cleanliness. While many travelers found the hotel to be very clean with rooms that are well-maintained, comfortable and featuring fresh, soft linens, there were numerous reports of areas that required more attention. Guests highlighted that the hotel facilities, lobby, room decor and many of the rooms themselves appeared clean and well-kept, which made for a comfortable stay. Additionally, the pool was appreciated for its cleanliness.
However, there were several mentions of certain rooms having outdated furnishings and a drab appearance, as well as a general lack of thorough maintenance in some areas. Specific complaints included dusty rooms, dirty bathrooms and condensation on the windows. There were also issues with unpleasant odors in some rooms, including the smell of cigarettes and marijuana. The bathrooms frequently came up as problematic, often cited as poorly lit with mold, peeling paint and black hairs found in some instances.
Areas outside the rooms, such as elevators and the breakfast space, were noted as needing better upkeep. Reports of dirty carpets, wet or damp flooring and limited breakfast options further detracted from some guests' experiences.
Overall, while the Crowne Plaza Phoenix Airport boasts many clean and comfortable rooms, travelers should be aware of occasional lapses in maintenance and cleanliness in certain areas of the hotel.
The staff at the Crowne Plaza Phoenix Airport - PHX by IHG, consistently receive commendations for their friendliness, helpfulness and exceptional customer service. Numerous guests highlight the check-in experience as particularly smooth and pleasant with several noting that the check-in staff were excellent and super friendly. The hotel's service overall is praised as top-notch and efficient, contributing to an enjoyable stay.
Many reviews specifically mention the positive interactions with the bar and restaurant staff, describing them as friendly, accommodating and great at providing excellent service. Guests also appreciate the shuttle drivers and front desk personnel, who are often noted for being welcoming, polite and understanding.
While the overwhelming majority of comments about the staff are positive with descriptors such as superb, amazing and wonderful frequently used, there are occasional mentions of less favorable experiences. Some guests felt that certain staff members could have been more helpful or accommodating and there were isolated reports of unprofessional behavior, particularly with the night staff.
In summary, the Crowne Plaza Phoenix Airport stands out for its warm and efficient staff, making it a welcoming choice for travelers.
Guests have varied experiences with the WiFi at the Crowne Plaza Phoenix Airport - PHX. Many appreciate that the WiFi service is free and found it easy to access with good range. Some have had positive experiences with timely and helpful internet service. However, there are mixed reviews regarding its speed and reliability; some guests noted slower speeds and occasional breakdowns. Overall, while the availability and accessibility of the WiFi are commendable, the consistency and speed may leave room for improvement.
The gym at the Crowne Plaza Phoenix Airport - PHX by IHG has received positive remarks for being well equipped and excellently maintained. Guests have noted that the gym is nice and offers a good range of facilities. Despite this, there have been some concerns about the temperature with reports of it being extremely hot and the AC not being properly set. Overall, the gym is seen as a valuable amenity with its well-maintained and comprehensive equipment, despite minor issues with temperature control.
The pool at Crowne Plaza Phoenix Airport - PHX by IHG, has generally received praise for its size and cleanliness. Many guests appreciated the family-friendly atmosphere and enjoyed the pool being larger than it appeared in pictures. The pool area, described as nice and excellent, offers the added convenience of a bar nearby. Visitors also highlighted the jacuzzi as an enjoyable bonus. Known for its ease of access and generally good condition, the pool is considered a standout feature by many with some even calling it exceptional.
However, there were a few criticisms. Some guests noted the pool was not heated and could be somewhat chilly, contrary to expectations. The ambiance around the pool was sometimes noisy and there were occasional issues with the condition of the pool area. Specific complaints included an instance of old chicken wing bones found in the hot tub and the presence of foul music. Periodic maintenance also led to the pool being temporarily out of service.
Overall, the consensus points to a well-liked pool area with some minor areas for improvement.
The parking situation at Crowne Plaza Phoenix Airport - PHX by IHG, comes with a mix of experiences. On a positive note, the hotel offers free parking, which is a great benefit for those with rental cars. Many guests appreciated the secure parking with 25-hour security. The covered parking garage adds an extra layer of protection and the safe parking facilities provide peace of mind. For those needing quick airport access, the excellent shuttle service directly to the airport entrance is highly convenient.
However, several guests mentioned that the parking can be confusing and the structure is sometimes dirty and poorly labeled. Some also pointed out that the garage elevator didn't work and concerns were raised about the lack of security presence in some areas. Additionally, the parking lot can get very crowded, which has led to some inconvenience. Despite the free parking offers, others noted having to pay extra, which they found pricey. Overall, while there are clear benefits to the parking setup, improvements in clarity, cleanliness and security would enhance the overall experience.
Crowne Plaza Phoenix Airport - PHX by IHG, presents a solid three-star experience with good value, making it an attractive option for travelers seeking a mid-range hotel. Descriptions of the property highlight that while it is modern and clean, it does not venture into the realm of luxury or fancy accommodations. Guests commonly categorize it as a standard three-star hotel, indicating that it lives up to this rating without exceeding expectations.
Although there have been mentions of a decline in quality and menu selections from previous stays, recent feedback suggests that the hotel delivers a reliable and satisfactory experience. Everything generally works out well for guests and the hotel is seen as an ideal mid-range option for those transiting through Phoenix Airport.
In summary, Crowne Plaza Phoenix Airport - PHX offers a dependable three-star service that aligns with its rating, catering well to travelers looking for convenience and reasonable comfort without any extravagant frills.
The Crowne Plaza Phoenix Airport - PHX by IHG, proves to be a highly effective choice for business travelers. Positioned in an ideal location near the business district, it offers a range of amenities designed to cater to corporate guests. Many reviews highlighted the convenient, business-friendly atmosphere of the hotel. Features such as a well-utilized business center for printing documents further enhance its appeal as a business-oriented venue.
Guests also emphasized the practicality of the accommodations, allowing for restful sleep and even efficient power naps, essential for maintaining productivity. While the lobby bar staff received praise for their friendliness, the breakfast staff did not earn the same level of commendation, which suggests room for service improvement in the dining area. Despite a few setbacks, such as temporary issues with the business center computers, the overall consensus remains positive. This hotel is consistently recommended for its suitability for business meetings and overall functionality for traveler's corporate needs.
Crowne Plaza Phoenix Airport - PHX, an IHG Hotel, consistently receives positive feedback regarding its accessibility features. Guests appreciate its excellent location, particularly for those traveling to and from the airport, enhanced by a 24-hour shuttle service running every half hour. The hotel is commended for being ADA accessible and disabled-friendly with good access for wheelchair users and well-lit interiors that cater to the visually impaired. Spacious suites are available for those with limited mobility and the presence of secure elevators and lifts ensures ease of movement within the hotel. Older in design, the hotel remains very accessible with rooms thoughtfully designed to meet the needs of guests with disabilities.
The outdoor pool at Crowne Plaza Phoenix Airport - PHX by IHG, has received positive remarks for being large and family-friendly. Guests have highlighted the cleanliness of the pool and described the pool area as nice. However, some reviews noted that the pool is not heated and a few mentioned that the music around the pool was not to their taste. While the pool itself was appreciated, the surrounding area was described as small and lacking a view of the pool.
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Location
The hotel's closeness to public transportation, like the light rail and the Sky Train, caters to those looking to explore downtown Phoenix or attend events at venues such as Diamondbacks games. Additionally, the hotel's nearby dining options and secure parking add layers of convenience for guests.
Whether arriving on a late-night flight or catching an early departure, the location ensures a stress-free transit experience. Overall, the reviews emphasize the excellent location of the Crowne Plaza Phoenix Airport - PHX, making it a top choice for travelers prioritizing ease of access and connectivity.
Breakfast
However, there were also notable criticisms. Complaints included the breakfast being overpriced and of poor quality with limited options available. Several guests were disappointed that breakfast was not included in their stay or that it had a late start time of 6 AM, making it inconvenient for early departures. The breakfast buffet received mixed reviews with some finding it mediocre and others citing specific issues such as dry eggs and unappetizing pastries. Additionally, several reviewers mentioned that the breakfast space felt old and dirty.
In conclusion, while many guests enjoyed a good breakfast and praised the staff's efforts, there were consistent concerns about value for money and overall quality that affected the experience for others.
Dinner
The bar and lounge areas also received favorable feedback for both the quality of food and drinks, which many guests found enjoyable. The bar staff's amazing service and the pleasant atmosphere were standout points for several visitors.
However, some reviews indicated room for improvement. Criticisms included the high prices, limited menu options and seating and occasional lapses in food quality. A few guests were less impressed with the bar restaurant's ambiance, describing it as small and somewhat depressing.
Overall, while the dining experience at the hotel has its minor drawbacks, it is largely characterized by good food, friendly service and convenient on-site options, making it a generally satisfying choice for travelers.
Rooms
However, the hotel rooms are a bit dated and some of the furnishings show signs of wear and tear. The lack of functional USB ports and occasional maintenance issues like unstable lamps and faulty air conditioning have been reported. Several guests also noted unpleasant odors, such as stale cigarette smells and mustiness. Issues with cleanliness in some rooms, inconsistencies in the amenities provided and the dated appearance of the furnishings add to the mixed reviews.
Despite these drawbacks, those staying found the overall comfort and room size generally satisfactory with many commenting on the pleasant and clean environment. Spacious layouts and effective temperature control contribute positively to the guest experience. While there are areas that could benefit from updates and better upkeep, the proximity to the airport and the spacious, comfortable rooms make it a convenient option for travelers passing through Phoenix.
Beds
However, not all feedback was positive. A few guests mentioned encountering issues such as harder mattresses, rough bed sheets and improper bed-making. There were also isolated reports of bed bugs and missing bed sheets. Despite these concerns, the majority of guest reviews highlight the overall coziness and comfort of the beds, making the hotel a good choice for travelers prioritizing a good night’s rest.
Cleanliness
However, there were several mentions of certain rooms having outdated furnishings and a drab appearance, as well as a general lack of thorough maintenance in some areas. Specific complaints included dusty rooms, dirty bathrooms and condensation on the windows. There were also issues with unpleasant odors in some rooms, including the smell of cigarettes and marijuana. The bathrooms frequently came up as problematic, often cited as poorly lit with mold, peeling paint and black hairs found in some instances.
Areas outside the rooms, such as elevators and the breakfast space, were noted as needing better upkeep. Reports of dirty carpets, wet or damp flooring and limited breakfast options further detracted from some guests' experiences.
Overall, while the Crowne Plaza Phoenix Airport boasts many clean and comfortable rooms, travelers should be aware of occasional lapses in maintenance and cleanliness in certain areas of the hotel.
Staff
Many reviews specifically mention the positive interactions with the bar and restaurant staff, describing them as friendly, accommodating and great at providing excellent service. Guests also appreciate the shuttle drivers and front desk personnel, who are often noted for being welcoming, polite and understanding.
While the overwhelming majority of comments about the staff are positive with descriptors such as superb, amazing and wonderful frequently used, there are occasional mentions of less favorable experiences. Some guests felt that certain staff members could have been more helpful or accommodating and there were isolated reports of unprofessional behavior, particularly with the night staff.
In summary, the Crowne Plaza Phoenix Airport stands out for its warm and efficient staff, making it a welcoming choice for travelers.
Wi-Fi
Gym
Pool
However, there were a few criticisms. Some guests noted the pool was not heated and could be somewhat chilly, contrary to expectations. The ambiance around the pool was sometimes noisy and there were occasional issues with the condition of the pool area. Specific complaints included an instance of old chicken wing bones found in the hot tub and the presence of foul music. Periodic maintenance also led to the pool being temporarily out of service.
Overall, the consensus points to a well-liked pool area with some minor areas for improvement.
Parking
However, several guests mentioned that the parking can be confusing and the structure is sometimes dirty and poorly labeled. Some also pointed out that the garage elevator didn't work and concerns were raised about the lack of security presence in some areas. Additionally, the parking lot can get very crowded, which has led to some inconvenience. Despite the free parking offers, others noted having to pay extra, which they found pricey. Overall, while there are clear benefits to the parking setup, improvements in clarity, cleanliness and security would enhance the overall experience.
3 Star
Although there have been mentions of a decline in quality and menu selections from previous stays, recent feedback suggests that the hotel delivers a reliable and satisfactory experience. Everything generally works out well for guests and the hotel is seen as an ideal mid-range option for those transiting through Phoenix Airport.
In summary, Crowne Plaza Phoenix Airport - PHX offers a dependable three-star service that aligns with its rating, catering well to travelers looking for convenience and reasonable comfort without any extravagant frills.
Business
Guests also emphasized the practicality of the accommodations, allowing for restful sleep and even efficient power naps, essential for maintaining productivity. While the lobby bar staff received praise for their friendliness, the breakfast staff did not earn the same level of commendation, which suggests room for service improvement in the dining area. Despite a few setbacks, such as temporary issues with the business center computers, the overall consensus remains positive. This hotel is consistently recommended for its suitability for business meetings and overall functionality for traveler's corporate needs.
Accessible
Outdoor Pool
Yes, Crowne Plaza Phoenix Airport - PHX by IHG has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Crowne Plaza Phoenix Airport - PHX by IHG.
Yes, Crowne Plaza Phoenix Airport - PHX by IHG welcomes dogs.
Yes, parking facilities are available at Crowne Plaza Phoenix Airport - PHX by IHG.
Yes, Crowne Plaza Phoenix Airport - PHX by IHG has a gym.
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