Extended Stay America Suites - Phoenix - Midtown
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Summary of reviewsExtended Stay America Suites - Phoenix - Midtown is distinguished by its exceptional location, which is frequently praised by guests for its convenience and proximity to attractions, restaurants, shopping, and transit options. Its strategic position is ideal for travelers with diverse purposes, including work engagements, events, and visits to local destinations. The location is undoubtedly the most commendable feature of the hotel, offering guests easy access to various amenities and making it a suitable choice for anyone visiting Midtown Phoenix.
The complimentary breakfast provided by the hotel garners mixed reactions. While a few guests appreciate the availability of items like oatmeal and muffins for a quick snack, many feel the options are too limited and not reflective of a traditional hotel breakfast. The breakfast area has been noted as unappealing, with instances where the breakfast was unavailable, leading to disappointment for some visitors expecting more comprehensive offerings.
Regarding the rooms, guests appreciate the spaciousness and the comfort of some beds, which are described as clean and accommodating for a restful sleep. However, these positive aspects are often overshadowed by concerns about cleanliness and maintenance. Many reviews highlight issues such as unclean rooms, musty odors, and outdated fixtures, with more serious complaints involving sightings of roaches and noise disruptions. These issues contribute to a negative impression of the room quality despite the potential for comfort.
Cleanliness remains a significant challenge at the property, as guests often report numerous hygiene issues, including unpleasant odors, visible dirt, and sightings of cockroaches throughout the hotel. The facility is also described as outdated, with worn-out amenities. While a few guests acknowledge helpful staff and good water pressure, these notes of positivity are largely eclipsed by the broader concerns about upkeep and maintenance, which impact the overall guest experience.
The hotel's staff receives mixed reviews; while many guests commend the friendliness and helpfulness of employees like Bianca and Angelica, others report less favorable interactions with staff members who seemed unfriendly or unhelpful. These inconsistencies in customer service, coupled with reports of safety concerns around the property, suggest there is room for improvement in creating a consistently welcoming environment.
In summary, while Extended Stay America Suites - Phoenix - Midtown benefits greatly from its central location and offers comfortable main beds, it faces challenges related to breakfast offerings, room cleanliness, and consistent customer service. Addressing these areas could significantly enhance the overall guest experience at this ideally situated property.
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The complimentary breakfast provided by the hotel garners mixed reactions. While a few guests appreciate the availability of items like oatmeal and muffins for a quick snack, many feel the options are too limited and not reflective of a traditional hotel breakfast. The breakfast area has been noted as unappealing, with instances where the breakfast was unavailable, leading to disappointment for some visitors expecting more comprehensive offerings.
Regarding the rooms, guests appreciate the spaciousness and the comfort of some beds, which are described as clean and accommodating for a restful sleep. However, these positive aspects are often overshadowed by concerns about cleanliness and maintenance. Many reviews highlight issues such as unclean rooms, musty odors, and outdated fixtures, with more serious complaints involving sightings of roaches and noise disruptions. These issues contribute to a negative impression of the room quality despite the potential for comfort.
Cleanliness remains a significant challenge at the property, as guests often report numerous hygiene issues, including unpleasant odors, visible dirt, and sightings of cockroaches throughout the hotel. The facility is also described as outdated, with worn-out amenities. While a few guests acknowledge helpful staff and good water pressure, these notes of positivity are largely eclipsed by the broader concerns about upkeep and maintenance, which impact the overall guest experience.
The hotel's staff receives mixed reviews; while many guests commend the friendliness and helpfulness of employees like Bianca and Angelica, others report less favorable interactions with staff members who seemed unfriendly or unhelpful. These inconsistencies in customer service, coupled with reports of safety concerns around the property, suggest there is room for improvement in creating a consistently welcoming environment.
In summary, while Extended Stay America Suites - Phoenix - Midtown benefits greatly from its central location and offers comfortable main beds, it faces challenges related to breakfast offerings, room cleanliness, and consistent customer service. Addressing these areas could significantly enhance the overall guest experience at this ideally situated property.
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Guest Reviews
Extended Stay America Suites - Phoenix - Midtown boasts an exceptional location, drawing praise from visitors who appreciate its proximity to numerous attractions and necessities. The hotel's setting is frequently highlighted as convenient and ideal, with guests enjoying easy access to nearby restaurants, shopping areas, and transit options like the train. It's strategically situated for those attending meetings, participating in activities, or needing to be close to venues and hospitals. The property's accessibility to central avenues and various stores adds to its appeal. Many guests found the location to be perfectly aligned with their travel purposes, whether it involved work engagements, attending events, or visiting local destinations such as Brophy College Prep. Overall, the location stands out as the most commendable feature, making it a suitable choice for travelers due to its central and convenient positioning in Midtown Phoenix.
Extended Stay America Suites - Phoenix - Midtown offers a complimentary breakfast that has sparked various opinions among guests. The breakfast primarily consists of a coffee bar accompanied by muffins, oatmeal, and granola bars. Some visitors appreciated the availability of oatmeal and muffins, finding it satisfactory for a quick morning snack. However, many felt the options were extremely limited and didn't align with the traditional expectation of a hotel breakfast. There were concerns about the breakfast area being unappealing and the lack of replenishment for the few available items. In some cases, guests reported that the breakfast was unavailable, despite being advertised as part of their stay. Overall, while a few guests found the simplistic breakfast setup to be acceptable, others were disappointed by the limited selection and found the offering misleading compared to their expectations.
Extended Stay America Suites - Phoenix - Midtown offers spacious rooms that guests often find quite large and accommodating. Some of the beds are praised for their comfort, and guests appreciate the quiet and privacy of rooms off the main corridor. However, the positive points about the rooms are often overshadowed by numerous reports of cleanliness issues. Many reviews mention unclean rooms, musty odors, and visible signs of neglect. Maintenance appears to be lacking, with issues such as stained mattresses, damaged furniture, and malodorous bathrooms being common concerns. Furthermore, reports of cockroach infestations and outdated fixtures contribute to an overall negative impression. Noise from other guests and disturbances during the night have also been highlighted in several reviews. Despite some clean and comfortable aspects, the overall condition and maintenance of the rooms seem to detract significantly from the guest experience.
Extended Stay America Suites in Phoenix - Midtown offers a mixed experience when it comes to the comfort of their beds. Guests frequently mention that the beds in the rooms are clean and comfortable, with a sizable mattress that provides a good night's sleep for many. There is praise for the accommodation's standard beds, highlighting their comfort as a notable aspect of the stay.
However, there is consistent criticism about the pull-out couches and sofa beds. Many reviews indicate issues with cleanliness, as some pull-out mattresses had stains or mold, and guests found crumbs and popcorn as they unfolded the couches. The lack of extra bedding for sofa beds also poses a problem for several visitors, detracting from the overall experience. Additionally, some guests noted that the mattresses felt uneven or old, diminishing the potential for a pleasant stay.
Despite these issues with additional bedding options, the hotel maintains a decent standard for the primary beds. It seems that while some travelers find the main beds satisfactory, improvements are needed for the pull-out and sofa bed offerings to completely satisfy guests staying in this central Phoenix location.
Extended Stay America Suites in Phoenix Midtown seems to encounter some considerable challenges regarding cleanliness and maintenance, as noted by various reviews. The most commonly mentioned issue is the pervasive presence of dirt and an overall lack of cleanliness throughout both the rooms and public areas. Guests frequently mention unpleasant odors, with some hallways described as having particularly unbearable smells. Concerns about hygiene extend to sightings of roaches in multiple areas, contributing to an uncomfortable stay for some guests. Additionally, there are reports characterizing the facility as outdated, with worn-out amenities such as dirty carpets, broken door locks, and rusty fixtures in both bathrooms and kitchens.
While largely negative, a few positive notes stand out, such as the daytime desk clerk who is described by one guest as helpful and professional, and good water pressure in the rooms. However, these aspects seem to be overshadowed by the overall lack of upkeep, which significantly impacts the guest experience.
Guests at Extended Stay America Suites - Phoenix - Midtown have shared mixed impressions regarding the hotel's staff, highlighting both positive and negative experiences. On the positive side, several guests appreciated the friendliness and helpfulness of certain staff members, particularly at the front desk, with comments suggesting that individuals like Bianca and Angelica stood out for their amiable service. Many noted the staff's willingness to facilitate smooth check-ins and accommodate early arrivals, providing reassurance and assistance when needed.
However, there were also several reports of less favorable interactions, with some guests describing encounters with unfriendly or unhelpful staff. These issues seemed to be isolated incidents involving particular individuals, as other reviewers mentioned experiencing incompetence or a lack of warmth during check-in. Some guests faced challenges such as billing errors or shortages of necessities like bath towels. Concerns about safety around the property's vicinity were also mentioned, which impacted guests' overall sense of security.
In summary, while a portion of the staff at the Extended Stay America Suites has been described as friendly and accommodating, other guests have observed inconsistencies in the quality of customer service, indicating room for improvement in ensuring a consistently welcoming environment.
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Beds
However, there is consistent criticism about the pull-out couches and sofa beds. Many reviews indicate issues with cleanliness, as some pull-out mattresses had stains or mold, and guests found crumbs and popcorn as they unfolded the couches. The lack of extra bedding for sofa beds also poses a problem for several visitors, detracting from the overall experience. Additionally, some guests noted that the mattresses felt uneven or old, diminishing the potential for a pleasant stay.
Despite these issues with additional bedding options, the hotel maintains a decent standard for the primary beds. It seems that while some travelers find the main beds satisfactory, improvements are needed for the pull-out and sofa bed offerings to completely satisfy guests staying in this central Phoenix location.
Cleanliness
While largely negative, a few positive notes stand out, such as the daytime desk clerk who is described by one guest as helpful and professional, and good water pressure in the rooms. However, these aspects seem to be overshadowed by the overall lack of upkeep, which significantly impacts the guest experience.
Staff
However, there were also several reports of less favorable interactions, with some guests describing encounters with unfriendly or unhelpful staff. These issues seemed to be isolated incidents involving particular individuals, as other reviewers mentioned experiencing incompetence or a lack of warmth during check-in. Some guests faced challenges such as billing errors or shortages of necessities like bath towels. Concerns about safety around the property's vicinity were also mentioned, which impacted guests' overall sense of security.
In summary, while a portion of the staff at the Extended Stay America Suites has been described as friendly and accommodating, other guests have observed inconsistencies in the quality of customer service, indicating room for improvement in ensuring a consistently welcoming environment.
Yes, Extended Stay America Suites - Phoenix - Midtown has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Extended Stay America Suites - Phoenix - Midtown.
Yes, Extended Stay America Suites - Phoenix - Midtown welcomes dogs.
Yes, parking facilities are available at Extended Stay America Suites - Phoenix - Midtown.
Yes, Extended Stay America Suites - Phoenix - Midtown has a gym.
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