HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway
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Summary of reviewsHomeTowne Studios by Red Roof Phoenix - Black Canyon Highway provides a blend of convenience and serene surroundings, located along the easily accessible Black Canyon Highway. The hotel is praised for its proximity to restaurants, stores, and the Metro-center, making it an appealing choice for travelers seeking urban amenities. The tranquil environment is often highlighted, offering guests a peaceful retreat, and the staff receives commendation for their friendly and helpful demeanor, with particular recognition given to team members like Ruth and Raquel for their hospitality.
However, there are notable areas for improvement to enhance the overall guest experience. The hotel's rooms and cleanliness standards require attention, as numerous reviews cite issues like dirt, odors, and pests, alongside outdated furnishings and maintenance challenges. Guests have reported needing to manage their own cleaning, and while some appreciated the comfort of clean linens, broader cleaning issues persist.
The beds also receive mixed feedback; while some guests find them comfortable with fresh sheets, others note the need for upgrades due to thin mattresses and occasional maintenance problems. Safety concerns and the necessity of personal transportation are additional considerations for visitors.
Despite these challenges, the competitive pricing and advantageous location make HomeTowne Studios a viable option for budget-conscious travelers seeking a modest yet conveniently placed accommodation near Phoenix's central amenities. With enhancements in room conditions, cleanliness, and bed quality, the hotel could substantially improve its guest satisfaction levels.
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However, there are notable areas for improvement to enhance the overall guest experience. The hotel's rooms and cleanliness standards require attention, as numerous reviews cite issues like dirt, odors, and pests, alongside outdated furnishings and maintenance challenges. Guests have reported needing to manage their own cleaning, and while some appreciated the comfort of clean linens, broader cleaning issues persist.
The beds also receive mixed feedback; while some guests find them comfortable with fresh sheets, others note the need for upgrades due to thin mattresses and occasional maintenance problems. Safety concerns and the necessity of personal transportation are additional considerations for visitors.
Despite these challenges, the competitive pricing and advantageous location make HomeTowne Studios a viable option for budget-conscious travelers seeking a modest yet conveniently placed accommodation near Phoenix's central amenities. With enhancements in room conditions, cleanliness, and bed quality, the hotel could substantially improve its guest satisfaction levels.
Motel with Swimming Pool
Outdoor Pool
Motel with Parking
Accessible Motel
Motel with Gym
Small Motel
Motel with Outdoor Pool
Guest Reviews
Nestled along the Black Canyon Highway, HomeTowne Studios by Red Roof Phoenix offers guests a mix of convenience and quiet comfort. The hotel's location is generally appreciated for being easily accessible, providing essential connections to nearby restaurants, stores, and the Metro-center, making it a suitable choice for travelers seeking close proximity to city amenities. The surrounding area is praised for its tranquility, allowing guests to enjoy the serene environment without much disturbance. The staff receives commendable feedback for their friendly and helpful attitude, ensuring a warm and welcoming stay.
Despite the advantageous positioning near essential services and eateries, some guests note that a personal vehicle might be necessary for certain outings due to the hotel's placement along a freeway access road. There are also mixed feelings regarding safety concerns, particularly after dark, which can be a consideration for those evaluating their stay. Nonetheless, the convenient location paired with competitive pricing makes HomeTowne Studios an attractive option for budget-conscious visitors looking for a peaceful retreat close to urban amenities.
Travelers seeking accommodations at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway should be aware that rooms reportedly suffer from cleanliness issues and are in need of renovations. Guests have noted problems with the conditions of the floors, blankets, and beds. Some rooms are said to be plagued by odors, including cigarettes and other unpleasant smells, and pest issues like roaches and bugs. The lack of towels and broken items such as curtains and missing drawers have been pointed out, alongside serious concerns regarding the presence of mold and drug paraphernalia. Additionally, guests have commented on outdated furnishings and pressureless showers, with some rooms appearing unfit for booking. Potential visitors should take these factors into consideration when planning their stay.
Visitors to HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway shared mixed reviews about the beds in their rooms. While some guests noted the sheets were fresh and the beds were comfortable, others indicated that the beds and mattresses could benefit from an upgrade. There were remarks about thin mattresses, poor bed conditions, and occasional issues such as a broken bed or insufficient pillows. Some guests also mentioned the need for improved cleanliness and maintenance, describing experiences with bedding that appeared previously used and blankets with cigarette burn holes. Overall, while there are occasional positives noted, improvements in bed quality and maintenance could enhance the guest experience.
Reviews paint a stark picture of the cleanliness conditions at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway, with numerous guests expressing discontent. Many reported encountering pervasive issues such as dirt, foul odors, and insect infestations, particularly cockroaches. The presence of cigarette odors, dirty floors, and poor room maintenance were frequently noted. Several guests commented on the property being visibly unclean, both inside and out, with mentions of garbage and litter on site.
However, some positive remarks were made regarding comfort, with certain guests appreciating clean linens and a comfortable bed. Guests emphasized the necessity to manage their own cleaning, with reports of needing to procure clean towels themselves and take out trash due to inadequate housekeeping. Despite the pervasive critique, these reviews highlight a small glimmer of suitable bedding comfort amid the widespread dissatisfaction with overall cleanliness.
HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway offers guests a mixed experience when it comes to staff interactions. A significant number of reviewers praised the kindness and helpfulness of the staff, including specific mentions of Ruth and Raquel, who received positive feedback for their assistance and hospitality. Guests frequently noted that the staff members were friendly, attentive, and willing to help with any queries. However, there were also several reports of negative experiences, including rude behavior and the front desk being unstaffed at times. Additionally, some guests mentioned issues with communication, such as unresponsive phones in the office. Despite these sporadic complaints, many visitors appreciated the effort made by the front desk team and maintenance personnel to address concerns promptly. Overall, while the staff at HomeTowne Studios displayed moments of excellent service, there are areas needing improvement to ensure a more consistently positive guest experience.
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Location
Despite the advantageous positioning near essential services and eateries, some guests note that a personal vehicle might be necessary for certain outings due to the hotel's placement along a freeway access road. There are also mixed feelings regarding safety concerns, particularly after dark, which can be a consideration for those evaluating their stay. Nonetheless, the convenient location paired with competitive pricing makes HomeTowne Studios an attractive option for budget-conscious visitors looking for a peaceful retreat close to urban amenities.
Rooms
Beds
Cleanliness
However, some positive remarks were made regarding comfort, with certain guests appreciating clean linens and a comfortable bed. Guests emphasized the necessity to manage their own cleaning, with reports of needing to procure clean towels themselves and take out trash due to inadequate housekeeping. Despite the pervasive critique, these reviews highlight a small glimmer of suitable bedding comfort amid the widespread dissatisfaction with overall cleanliness.
Staff
Yes, HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway.
No, HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway doesn't allow dogs.
Yes, parking facilities are available at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway.
Yes, HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway has a gym.
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