Howard Johnson by Wyndham Phoenix Airport/Downtown Area
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Summary of reviewsHoward Johnson by Wyndham Phoenix Airport/Downtown Area is noted for its strategic location near Phoenix Sky Harbor International Airport, making it particularly appealing for travelers with early flights or layovers. The hotel’s proximity to the airport and access to public transportation and various stores are seen as major benefits. However, concerns regarding the safety and cleanliness of the surrounding neighborhood have been expressed by several guests.
The breakfast service has been a point of dissatisfaction with numerous guests mentioning that the advertised breakfast is virtually non-existent, consisting only of basic items such as coffee, juice or soda and not meeting expectations created by the hotel’s promotions.
Rooms at the hotel are described as spacious but fall significantly short in terms of cleanliness and maintenance. Guests have frequently reported dirty conditions, including unclean floors, stained sheets, filthy bathrooms and even cockroach infestations. The state of the furnishings and bathroom fixtures is also problematic with many items being old, broken or poorly maintained. These issues have overshadowed the positive aspects of room size and the overall potential comfort of the accommodations.
Cleanliness overall has been a major complaint with numerous guests highlighting poor hygiene across the property. Dirty rooms, stained towels and linens, moldy bathrooms and unpleasant smells are commonly mentioned. The hotel appears run down and neglected with insufficient cleaning services contributing to an unattractive and uncomfortable environment.
Staff quality receives more positive feedback with many guests mentioning the friendly and helpful nature of the front desk personnel and housekeepers. Descriptions of the staff include terms like outstanding, kind and accommodating. However, there have also been instances of unprofessional and rude behavior noted, which indicates inconsistency in the customer service experience.
Opinions on the beds are mixed. While some guests found the beds comfortable and conducive to restful sleep, many others reported issues such as hardness, outdated mattresses and bed frames that rattled with movement. Complaints about the cleanliness of the beds, including bad smells, stains and burn holes in the sheets, were prevalent. Unmade beds and exposed metal rods further contributed to a negative sleeping experience for numerous guests.
Overall, while the hotel’s location close to the airport is a standout feature, significant improvements in cleanliness, maintenance and advertised amenities are essential to enhance the guest experience at Howard Johnson by Wyndham Phoenix Airport/Downtown Area.
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The breakfast service has been a point of dissatisfaction with numerous guests mentioning that the advertised breakfast is virtually non-existent, consisting only of basic items such as coffee, juice or soda and not meeting expectations created by the hotel’s promotions.
Rooms at the hotel are described as spacious but fall significantly short in terms of cleanliness and maintenance. Guests have frequently reported dirty conditions, including unclean floors, stained sheets, filthy bathrooms and even cockroach infestations. The state of the furnishings and bathroom fixtures is also problematic with many items being old, broken or poorly maintained. These issues have overshadowed the positive aspects of room size and the overall potential comfort of the accommodations.
Cleanliness overall has been a major complaint with numerous guests highlighting poor hygiene across the property. Dirty rooms, stained towels and linens, moldy bathrooms and unpleasant smells are commonly mentioned. The hotel appears run down and neglected with insufficient cleaning services contributing to an unattractive and uncomfortable environment.
Staff quality receives more positive feedback with many guests mentioning the friendly and helpful nature of the front desk personnel and housekeepers. Descriptions of the staff include terms like outstanding, kind and accommodating. However, there have also been instances of unprofessional and rude behavior noted, which indicates inconsistency in the customer service experience.
Opinions on the beds are mixed. While some guests found the beds comfortable and conducive to restful sleep, many others reported issues such as hardness, outdated mattresses and bed frames that rattled with movement. Complaints about the cleanliness of the beds, including bad smells, stains and burn holes in the sheets, were prevalent. Unmade beds and exposed metal rods further contributed to a negative sleeping experience for numerous guests.
Overall, while the hotel’s location close to the airport is a standout feature, significant improvements in cleanliness, maintenance and advertised amenities are essential to enhance the guest experience at Howard Johnson by Wyndham Phoenix Airport/Downtown Area.
Hotel near Golf Courses
Hotel for Honeymoon
Family Friendly Hotel
Hotel with Swimming Pool
Outdoor Pool
Business Hotel
Accessible Hotel
Hotel with Outdoor Pool
Guest Reviews
Howard Johnson by Wyndham Phoenix Airport/Downtown Area offers an outstanding location for those prioritizing proximity to Phoenix Sky Harbor International Airport. The convenience of being very close to the airport is repeatedly highlighted, making it an easy choice for travelers with early flights or layovers. Many guests appreciated the ability to walk to the airport, noting it as a major advantage.
However, the surrounding area has mixed reviews. While its closeness to public transportation and various stores is noted, some guests expressed concerns about the neighborhood, citing issues such as a significant presence of drug-related activities and general safety worries. Despite these concerns, the hotel's strategic location near the airport and affordable pricing remained the most praised aspects by the visitors.
The breakfast experience at Howard Johnson by Wyndham Phoenix Airport/Downtown Area has left many guests dissatisfied. Despite being advertised as included, the breakfast offerings have been described as virtually non-existent. Guests frequently noted that the hotel did not provide any breakfast or merely offered coffee, juice or a can of soda. There were multiple mentions of false advertising regarding the breakfast inclusion. Overall, the consensus is that the breakfast service does not meet expectations and significantly falls short of what is promoted on the hotel’s website.
Howard Johnson by Wyndham Phoenix Airport/Downtown Area appears to have a significant number of issues with cleanliness and maintenance. The majority of reviews point out that the rooms are very old and in disrepair. Guests have reported dirty conditions, including unclean floors, stained bed sheets and filthy bathrooms. Cockroach infestations and unpleasant odors seem to be recurrent problems with some rooms smelling like cigarette smoke or marijuana. Multiple reviews also highlight issues with the furniture, which is described as old and terrible and issues with bathroom fixtures, such as leaking faucets and loose toilets.
While the rooms have been noted as spacious, this positive aspect is overshadowed by numerous reports of neglected upkeep and significant cleanliness concerns. Guests have mentioned that essential amenities like cups or a coffee maker would be beneficial. Overall, the reviews suggest that considerable improvements in cleaning standards and refurbishment are necessary to meet guests’ expectations.
When it comes to the beds at Howard Johnson by Wyndham Phoenix Airport/Downtown Area, the guest experiences reflected a wide range of opinions. Many guests found their beds to be comfortable and praised the bed comfort for providing a restful sleep. However, the positive feedback was often overshadowed by numerous reports of issues. Guests frequently encountered beds that were too hard or uncomfortably stiff with some even describing the beds as harder than the floor or quite stiff. Various reports mentioned outdated mattresses and beds having steel frames that rattled with every move, adding to the discomfort.
Cleanliness was another significant concern with several guests complaining about beds that smelled bad, were covered in brown and black stains or had burn holes in the sheets. There were also disturbing mentions of bed sheets being old, stained and not having been changed. Additionally, unmade beds and metal rods jutting out from one of the beds were mentioned, further detracting from the stay experience.
In sum, while there were instances of guests enjoying comfortable beds, the prevalence of negative feedback related to bed comfort and cleanliness suggests that there is substantial room for improvement in this area.
The Howard Johnson by Wyndham Phoenix Airport/Downtown Area has received numerous remarks concerning the cleanliness of its accommodations, which have negatively impacted the guest experience. Complaints highlight the presence of cockroaches, filthy bathrooms and layers of grime in the rooms. Many guests reported encountering dirty floors, stained and unclean sheets, as well as towels that appeared used or were stained. The overall state of the property is described as run down, dingy and neglected. Specific issues also include mold in the bathrooms, bad smells and a generally unattractive appearance of the premises. Additionally, outdated facilities and lack of prompt cleaning service were pointed out repeatedly. While the hotel's proximity to Sky Harbor airport is convenient, significant improvements in cleanliness and maintenance are necessary.
The staff at Howard Johnson by Wyndham Phoenix Airport/Downtown Area receives mixed reviews from guests with a significant number of positive experiences noted. Many guests found the customer service to be very good, highlighting responsive, friendly and helpful front desk staff. Words like outstanding, kind and accommodating were used to describe the personnel with several guests mentioning the patience and assistance they received. Particularly praised were the front desk staff and manager, who were noted for their kindness and efforts to make guests feel welcome. Housekeepers were also mentioned for going above and beyond, despite some negative critiques about cleanliness. Overall, while there are commendable highlights regarding the helpfulness and friendliness of many staff members, some guests experienced issues with rude and unprofessional behavior.
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Location
However, the surrounding area has mixed reviews. While its closeness to public transportation and various stores is noted, some guests expressed concerns about the neighborhood, citing issues such as a significant presence of drug-related activities and general safety worries. Despite these concerns, the hotel's strategic location near the airport and affordable pricing remained the most praised aspects by the visitors.
Breakfast
Rooms
While the rooms have been noted as spacious, this positive aspect is overshadowed by numerous reports of neglected upkeep and significant cleanliness concerns. Guests have mentioned that essential amenities like cups or a coffee maker would be beneficial. Overall, the reviews suggest that considerable improvements in cleaning standards and refurbishment are necessary to meet guests’ expectations.
Beds
Cleanliness was another significant concern with several guests complaining about beds that smelled bad, were covered in brown and black stains or had burn holes in the sheets. There were also disturbing mentions of bed sheets being old, stained and not having been changed. Additionally, unmade beds and metal rods jutting out from one of the beds were mentioned, further detracting from the stay experience.
In sum, while there were instances of guests enjoying comfortable beds, the prevalence of negative feedback related to bed comfort and cleanliness suggests that there is substantial room for improvement in this area.
Cleanliness
Staff
Yes, Howard Johnson by Wyndham Phoenix Airport/Downtown Area has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Howard Johnson by Wyndham Phoenix Airport/Downtown Area.
No, Howard Johnson by Wyndham Phoenix Airport/Downtown Area doesn't allow dogs.
No, parking facilities aren't available at Howard Johnson by Wyndham Phoenix Airport/Downtown Area.
No, Howard Johnson by Wyndham Phoenix Airport/Downtown Area doesn't have a gym.
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