Premier Inns Metro
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Summary of reviewsPremier Inns Metro excels in its advantageous location, offering proximity to numerous restaurants, stores and major freeway access. Guests highly value the ease of access and variety of dining options within walking distance, making it an ideal spot for business travelers needing quick access to local amenities. Despite occasional concerns about the surrounding neighborhood, the hotel's efforts in maintaining security enhance the guests' sense of safety.
The staff at Premier Inns Metro is often praised for their friendliness and helpfulness with many guests noting efficient service and positive interactions, particularly with housekeeping and certain front desk members. However, some inconsistencies in customer service quality do exist, which can affect the overall experience.
For guests with pets, Premier Inns Metro stands out as a dog-friendly hotel, providing necessary amenities and a welcoming atmosphere for canine companions. However, clarity regarding breed restrictions and weight limits could be improved to ensure a smoother experience for all pet owners.
While the hotel's rooms are appreciated for being spacious and having good air conditioning, significant concerns about cleanliness and maintenance are frequently mentioned. Instances of dirty floors, bedbugs, mold and broken amenities detract from the overall experience. Additionally, noise disturbances from other guests and the surrounding nightlife environment can impact the stay's tranquility.
There are limited breakfast options at Premier Inns Metro with many visitors noting the absence of breakfast services, which might be a consideration for potential guests.
Finally, the hotel offers reasonable accessibility features, though improvements such as better bathroom facilities for handicapped guests and more consistent pool maintenance could enhance the guest experience. The internet service receives critical feedback due to additional costs and unreliable performance, highlighting a need for enhancement in this area.
In summary, Premier Inns Metro is valued for its convenient location, friendly staff and pet-friendly amenities. However, issues with cleanliness, maintenance, noise and internet reliability present areas for improvement to elevate the overall guest experience.
Categories
The staff at Premier Inns Metro is often praised for their friendliness and helpfulness with many guests noting efficient service and positive interactions, particularly with housekeeping and certain front desk members. However, some inconsistencies in customer service quality do exist, which can affect the overall experience.
For guests with pets, Premier Inns Metro stands out as a dog-friendly hotel, providing necessary amenities and a welcoming atmosphere for canine companions. However, clarity regarding breed restrictions and weight limits could be improved to ensure a smoother experience for all pet owners.
While the hotel's rooms are appreciated for being spacious and having good air conditioning, significant concerns about cleanliness and maintenance are frequently mentioned. Instances of dirty floors, bedbugs, mold and broken amenities detract from the overall experience. Additionally, noise disturbances from other guests and the surrounding nightlife environment can impact the stay's tranquility.
There are limited breakfast options at Premier Inns Metro with many visitors noting the absence of breakfast services, which might be a consideration for potential guests.
Finally, the hotel offers reasonable accessibility features, though improvements such as better bathroom facilities for handicapped guests and more consistent pool maintenance could enhance the guest experience. The internet service receives critical feedback due to additional costs and unreliable performance, highlighting a need for enhancement in this area.
In summary, Premier Inns Metro is valued for its convenient location, friendly staff and pet-friendly amenities. However, issues with cleanliness, maintenance, noise and internet reliability present areas for improvement to elevate the overall guest experience.
Dog Friendly Inn
Inn near Nightlife Spots
Accessible Inn
Guest Reviews
Located conveniently close to numerous restaurants, stores and major freeway access, Premier Inns Metro is praised for its ease of access and proximity to various amenities. Guests appreciate the central location which allows for easy shopping and a variety of dining options within walking distance. The area's convenience is a significant highlight, making it an attractive spot for those needing quick access to their workplaces or other local businesses.
Many find the location ideal for their needs, pointing out its suitability for work-related stays and the abundance of nearby commercial establishments. Despite its prime placement, guests occasionally mention concerns about the surrounding neighborhood, noting the presence of homelessness and describing the area as somewhat sketchy. However, the sense of safety is often bolstered by the hotel’s efforts in maintaining security.
Overall, the hotel's location stands out as its most valuable feature with clean, comfortable rooms providing a satisfactory stay for guests drawn by the accessible and vibrant area.
Premier Inns Metro appears to have limited breakfast offerings with several guests noting the absence of breakfast services. Some reviews mentioned the availability of a continental breakfast or coffee in the morning, but consistent feedback indicates that many visitors did not find breakfast options during their stays. As a result, potential guests should be aware that breakfast is not guaranteed at this location.
The guest reviews for Premier Inns Metro present a mixed but largely negative impression of the rooms. Positively, some guests mentioned that the rooms were big, clean and offered good air conditioning with a few noting comfortable beds. A handful appreciated amenities like a microwave and refrigerator and the friendly staff also garnered appreciation.
However, numerous more reports highlight severe issues. Guests repeatedly described rooms as dirty with floors so filthy that some felt compelled to keep shoes on or noticed blackened socks after walking around. Reports of bedbugs, roaches, flies and other insects were alarmingly frequent. Many also mentioned broken or outdated amenities, including non-functional TVs and poorly maintained bathroom fixtures. The presence of stains, including blood on walls and linens, was particularly troubling.
The safety and security of the rooms were often questioned with mentions of weak or broken doors and door frames. The general state of disrepair was evident with guests noting peeling paint, mold and unsightly smells, including mildew and smoke. Additionally, the noise levels were problematic with loud disturbances from other guests.
Overall, while some aspects of the accommodation were satisfactory for a few, the pervasive issues with cleanliness, maintenance and safety significantly detracted from the experience for many guests.
At Premier Inns Metro, guest opinions on the beds are quite varied. Several visitors found the beds comfortable and praised the cleanliness of the bedding. Many noted the large king-size beds and the softness of the pillows. However, a significant number of reviews highlighted issues with the quality and condition of the beds. Complaints ranged from mattresses being worn out, sagging in the center and beds being either too hard or too soft. Dirty sheets and a lack of sufficient blankets and pillows also surfaced in the reviews. Some guests even noted physical discomfort due to the poor condition of the mattresses with a few mentioning specific issues like feeling the springs or finding bedbugs. While there were positive mentions about bed comfort and cleanliness, the recurring issues suggest that there might be inconsistencies in the quality of beds across different rooms.
Premier Inns Metro has garnered a range of feedback regarding the cleanliness of its accommodations. Positive remarks highlight the presence of clean towels and tubs and some guests noted that their rooms were clean and comfortable. Instances of effective air conditioning and larger room sizes were also appreciated.
Unfortunately, many reviews indicated significant cleanliness issues. Common complaints include dirty carpets, moldy and stained bathrooms and an overall lack of thorough cleaning. Guests reported seeing roaches, bedbugs and flies and some encountered severe problems like broken tiles, plumbing issues and a pervasive smell of smoke or mold. Several rooms were described as dilapidated with peeling paint, damaged furniture and visible dirt from previous occupants.
The hotel also seems to have a concerning level of neglect and safety issues with mentions of drug users and homeless individuals around the property. There were additional reports of loud noise disturbances, poor maintenance and inadequate housekeeping services. Some even noted finding bloodstains and other unsanitary conditions within their rooms.
In summary, while there are isolated accounts of clean and comfortable stays, the predominant sentiment reflects significant cleanliness and maintenance challenges at Premier Inns Metro.
Premier Inns Metro has received mixed feedback regarding its staff, though there are certainly many positives to highlight. Guests commonly praised the staff for being friendly, helpful and providing quick and efficient service. Housekeeping, in particular, was mentioned frequently for their politeness and helpfulness. Certain members of the front desk team also received individual commendations for exceptional customer service with several guests emphasizing their pleasant interactions.
On the other hand, a significant number of guests reported negative experiences. Complaints included instances of rude behavior, unprofessionalism and poor customer service. Some reviewers felt discriminated against or noted feeling unwelcome by certain staff members. Issues such as staff accusations and uncooperative attitudes at the front desk were also noted, casting a shadow over the otherwise friendly reception that many guests experienced.
In summary, while the staff at Premier Inns Metro can be very friendly, accommodating and efficient, there are notable inconsistencies in service quality that potential guests should consider. Some visitors might encounter exceptionally helpful and polite staff, while others might experience less favorable interactions.
At Premier Inns Metro, the consensus on the wifi is largely critical. Guests repeatedly mention the lack of complimentary wifi, highlighting that wifi access incurs additional costs. Furthermore, several reviews point out that even after paying, the wifi did not function properly throughout their stay. Complaints also include low speed and overall dissatisfaction with the SkyLink service provided. Despite the focus on these wifi issues, the feedback emphasizes the need for improvement in this aspect of the hotel’s offerings.
The nightlife around Premier Inns Metro is characterized by a high level of activity and noise. Guests have reported extremely loud music and disturbances from neighboring rooms. The area is also heavily patrolled by police, which can provide a sense of security for some. However, there is a significant presence of undesirable activities such as drug deals and continuous street noise, including honking horns and revellers. The environment with people roaming the streets all night, may not be ideal for those looking for a peaceful stay.
Premier Inns Metro appears to offer a mix of accessibility features aimed at accommodating guests with disabilities. The hotel's accessible parks and easy freeway access make it convenient for travelers. The staff generally receives commendation for their helpfulness and the continuous monitoring of security cameras ensures guest safety.
Accessible rooms and doors are mentioned positively, contributing to easier navigation within the hotel premises. However, there are areas for improvement, such as the absence of handicap rails in bathrooms and confusion over room size labeling, which can lead to inconvenience for handicapped guests.
Additionally, while some guests appreciated the cleanliness and upkeep of the pool, others noted inconsistency in its maintenance. A specific issue related to the smoking room being full of allergens was also highlighted. Lastly, there was an incident involving strict security protocols that could be better managed to avoid guest inconvenience.
Overall, Premier Inns Metro offers a reasonable level of accessibility but could enhance certain facilities and improve communication for a smoother guest experience.
Premier Inns Metro boasts a reputation for being dog friendly with guests noting the pet-friendly facilities and welcoming atmosphere for their canine companions. The hotel provides amenities like waste disposal bags to ensure cleanliness and convenience for dog owners. Guests have appreciated the ease of bringing their pets, describing the hotel as more accommodating compared to other motels.
However, some have highlighted issues regarding breed restrictions and weight limits, which were not always communicated clearly. There have been instances where guests faced challenges due to breed-specific policies, even for dogs that serve as emotional support animals. Additionally, the hotel's requirement for pet deposits and adherence to specific pet rules were also noted by guests.
Overall, while Premier Inns Metro offers a generally welcoming environment for dogs, it could benefit from clearer communication regarding its pet policies to avoid misunderstandings and ensure a more inclusive experience for all pet owners.
Location Show Map
Location
Many find the location ideal for their needs, pointing out its suitability for work-related stays and the abundance of nearby commercial establishments. Despite its prime placement, guests occasionally mention concerns about the surrounding neighborhood, noting the presence of homelessness and describing the area as somewhat sketchy. However, the sense of safety is often bolstered by the hotel’s efforts in maintaining security.
Overall, the hotel's location stands out as its most valuable feature with clean, comfortable rooms providing a satisfactory stay for guests drawn by the accessible and vibrant area.
Breakfast
Rooms
However, numerous more reports highlight severe issues. Guests repeatedly described rooms as dirty with floors so filthy that some felt compelled to keep shoes on or noticed blackened socks after walking around. Reports of bedbugs, roaches, flies and other insects were alarmingly frequent. Many also mentioned broken or outdated amenities, including non-functional TVs and poorly maintained bathroom fixtures. The presence of stains, including blood on walls and linens, was particularly troubling.
The safety and security of the rooms were often questioned with mentions of weak or broken doors and door frames. The general state of disrepair was evident with guests noting peeling paint, mold and unsightly smells, including mildew and smoke. Additionally, the noise levels were problematic with loud disturbances from other guests.
Overall, while some aspects of the accommodation were satisfactory for a few, the pervasive issues with cleanliness, maintenance and safety significantly detracted from the experience for many guests.
Beds
Cleanliness
Unfortunately, many reviews indicated significant cleanliness issues. Common complaints include dirty carpets, moldy and stained bathrooms and an overall lack of thorough cleaning. Guests reported seeing roaches, bedbugs and flies and some encountered severe problems like broken tiles, plumbing issues and a pervasive smell of smoke or mold. Several rooms were described as dilapidated with peeling paint, damaged furniture and visible dirt from previous occupants.
The hotel also seems to have a concerning level of neglect and safety issues with mentions of drug users and homeless individuals around the property. There were additional reports of loud noise disturbances, poor maintenance and inadequate housekeeping services. Some even noted finding bloodstains and other unsanitary conditions within their rooms.
In summary, while there are isolated accounts of clean and comfortable stays, the predominant sentiment reflects significant cleanliness and maintenance challenges at Premier Inns Metro.
Staff
On the other hand, a significant number of guests reported negative experiences. Complaints included instances of rude behavior, unprofessionalism and poor customer service. Some reviewers felt discriminated against or noted feeling unwelcome by certain staff members. Issues such as staff accusations and uncooperative attitudes at the front desk were also noted, casting a shadow over the otherwise friendly reception that many guests experienced.
In summary, while the staff at Premier Inns Metro can be very friendly, accommodating and efficient, there are notable inconsistencies in service quality that potential guests should consider. Some visitors might encounter exceptionally helpful and polite staff, while others might experience less favorable interactions.
Wi-Fi
Nightlife
Accessible
Accessible rooms and doors are mentioned positively, contributing to easier navigation within the hotel premises. However, there are areas for improvement, such as the absence of handicap rails in bathrooms and confusion over room size labeling, which can lead to inconvenience for handicapped guests.
Additionally, while some guests appreciated the cleanliness and upkeep of the pool, others noted inconsistency in its maintenance. A specific issue related to the smoking room being full of allergens was also highlighted. Lastly, there was an incident involving strict security protocols that could be better managed to avoid guest inconvenience.
Overall, Premier Inns Metro offers a reasonable level of accessibility but could enhance certain facilities and improve communication for a smoother guest experience.
Dog Friendly
However, some have highlighted issues regarding breed restrictions and weight limits, which were not always communicated clearly. There have been instances where guests faced challenges due to breed-specific policies, even for dogs that serve as emotional support animals. Additionally, the hotel's requirement for pet deposits and adherence to specific pet rules were also noted by guests.
Overall, while Premier Inns Metro offers a generally welcoming environment for dogs, it could benefit from clearer communication regarding its pet policies to avoid misunderstandings and ensure a more inclusive experience for all pet owners.
No, Premier Inns Metro doesn't have any pool.
No, a spa isn't available at Premier Inns Metro.
Yes, Premier Inns Metro welcomes dogs.
No, parking facilities aren't available at Premier Inns Metro.
No, Premier Inns Metro doesn't have a gym.
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