Pigeon Forge, 202 Emert Street35.783558,-83.553884(Show on Map)
8.0
Very Good
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+5 Photos
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Checkin - Checkout dates
1 Room2 Guests
Info
Summary of reviews
Guest Inn Pigeon Forge offers a generally positive experience for travelers with several standout qualities. The hotel is highly praised for its prime location, conveniently situated off the main parkway and close to major attractions like Dolly Parton's Stampede, Dollywood and various restaurants and shops. Guests appreciate the value for money, clean environment and friendly staff, which add to its overall appeal. The rooms are often described as clean and well-maintained with comfortable beds and basic amenities such as mini-fridges, coffee makers and microwaves, enhancing the affordability and convenience of the stay.
The staff at Guest Inn Pigeon Forge receive consistent high marks for their friendly and courteous service with particular praise for employees like Mona and Maurice who go above and beyond to make guests feel welcome. The hotel also offers ample, spacious and well-lit parking, which is appreciated by visitors for its security and convenience.
However, certain aspects of the Guest Inn Pigeon Forge could use improvement. A significant disappointment for many guests is the absence of breakfast, which remains unprovided following policies implemented during COVID-19. Room size is frequently noted as a drawback with some areas feeling cramped, particularly for families. Additionally, outdated furnishings, musty odors and the need for more thorough and frequent cleaning, particularly in common areas and the pool, are recurring critiques.
Wi-Fi service at the hotel is mixed; while some guests find it reliable and fast, others report connectivity issues. The pool area, too, has its pros and cons: while children often enjoy the pool, maintenance and cleanliness concerns persist.
In summary, Guest Inn Pigeon Forge stands out for its exceptional location, good value and friendly staff. However, potential guests should manage their expectations regarding the size and condition of rooms, the absence of breakfast and occasional maintenance issues. Addressing these areas could significantly enhance the overall guest experience.
Categories
Pool
Outdoor Pool
Parking
Accessible
Outdoor Pool
Golf
Ski
Business
Room Types
King RoomThis room features a microwave, small refrigerator, and dining table.
Please note special offer restrictions apply. Contact hotel for details.
Please note pets cannot be accommodated in this room.
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Queen Room with Two Queen BedsThis spacious room features a cable TV, a small refrigerator, and a private bathroom.
Please note that the price is based on 2 Adults and 2 Children. (See Hotel Policies)
Guest Reviews
8.0
Very Good
Review Summaries
Location
Guest Inn Pigeon Forge is highly praised for its prime location, consistently noted as perfect, great and conveniently close to many attractions. Situated off the main parkway, it ensures quieter stays while still being easily accessible. The proximity to notable attractions like Dolly Parton's Stampede, Dollywood and various restaurants and shops adds to the convenience. Guests appreciate the walking distance to eateries and shops and the central position offering ease of travel to Pigeon Forge and Gatlinburg. Additionally, the hotel offers good value for money, clean premises and friendly staff, further contributing to its appeal. Overall, the location, combined with reasonable pricing and cleanliness, makes Guest Inn Pigeon Forge a favorable choice for travelers.
Breakfast
Guest Inn Pigeon Forge has garnered various reviews about its breakfast offerings or rather the lack thereof. A predominant and recurring sentiment among guests is disappointment over the absence of breakfast, despite it being advertised online and on-site. Many reviews mention that they were informed there would be no breakfast due to COVID-19, but guests expressed frustration that this policy has persisted for an extended period while other hotels have resumed their breakfast services.
Additionally, several guests thought the room was adequate and appreciated the courteous service from the front desk staff. However, the lack of breakfast was a significant downside for many, particularly for those who specifically booked the hotel expecting morning meals. Guests did note that there are many dining options nearby, which somewhat mitigates the inconvenience.
Overall, while the location and service received positive mentions, the absence of breakfast remains a major point of contention and disappointment for visitors.
Rooms
Guest Inn Pigeon Forge offers a mixed experience for travelers with numerous reviews highlighting both positive and negative aspects of the rooms. On the positive side, many guests appreciated the cleanliness of the rooms, describing them as neat, tidy and well-maintained. The beds were noted as comfortable and the rooms met expectations for affordability, making them decent for the price. Several reviews also emphasized the availability of basic amenities like mini-fridges, coffee makers and microwaves, along with a large parking lot. The hotel's location is also a significant advantage, being convenient for visitors looking to explore nearby attractions.
However, there are several consistent points of criticism. The size of the rooms is frequently mentioned as a drawback with many describing them as very small and cramped, which might be less ideal for those traveling with families or needing extra space. Outdated furnishings and appliances are another common theme with mentions of broken drawers, stained carpets and other elements that could use updating. The presence of musty or mildew odors was a recurring concern, alongside reports of dampness and a lack of proper airflow in some rooms.
Additionally, the functionality of some amenities was an issue, such as finicky showers, non-working refrigerators and air conditioning units that needed maintenance. Noise was also a problem, both from within the building and between adjacent rooms. The lack of breakfast options was noted as a downside and some guests felt that the experience did not match the online descriptions or photos.
In summary, while Guest Inn Pigeon Forge provides good value and a clean environment in a prime location, potential guests should be aware of the small room sizes, outdated decor and occasional maintenance issues. Those looking for larger, more updated accommodations might need to manage their expectations or consider alternative lodging options in the area.
Beds
Guest Inn Pigeon Forge offers a mixed experience when it comes to bed comfort based on guest reviews. While several guests mentioned that they found the beds to be very comfortable, neat and clean, there were also frequent complaints about discomfort. Some described the beds as excessively hard, while others felt they were too soft or saggy. Issues with mattresses sliding off the frames were not uncommon and a number of guests reported that the pillows provided were flat and uncomfortable with some likening them to pancakes. Additionally, some guests highlighted that the bedding could use updating and that extra pillows and blankets were available but not of high quality. Despite these mixed reviews, it seems that if the hotel can address some of these issues, it could significantly enhance the overall guest experience.
Cleanliness
Guest Inn Pigeon Forge has received varied feedback concerning its cleanliness. Many guests highlighted that their rooms were very clean with some noting the impeccable condition of both the rooms and the facility overall. The staff at the hotel have been frequently praised for their friendly demeanor and attentiveness, further enhancing the positive aspects of the guest experience. The hotel’s excellent location, being in proximity to numerous restaurants and attractions, adds to its appeal. Despite this, numerous reviews pointed out some less favorable conditions. Recurring issues included rooms with musty smells, carpets and common areas that needed more thorough and frequent cleaning and bathrooms that were often described as small and occasionally dirty. Rooms showed signs of needing updates and repairs, which detracted from the overall experience. Additionally, some areas such as the hallways and pool required better maintenance. The feedback indicates a mix of good and bad experiences, suggesting that while some aspects of the Guest Inn Pigeon Forge are commendable, there is significant room for improvement, particularly in maintaining consistent cleanliness throughout the property.
Staff
At the Guest Inn Pigeon Forge, guests can consistently enjoy friendly and accommodating service from the hotel staff. Many visitors have praised the front desk employees for being welcoming and polite, often smiling and making the check-in process smooth and pleasant. Reviews frequently highlight individuals such as Mona and Maurice for their exceptional hospitality with guests noting how these staff members go out of their way to be helpful and courteous.
The friendly demeanor of the employees extends beyond the front desk with the cleaning staff also receiving commendations for their pleasantness and diligence. Guests have appreciated the hard work and positive attitude of the housekeeping team, who ensure that rooms are kept in good order.
There have been isolated reports of less favorable interactions with some guests mentioning that certain staff members appeared indifferent or unhelpful. However, the majority of reviews paint a picture of a staff that is dedicated to making guests feel comfortable and welcome throughout their stay.
Overall, the staff at Guest Inn Pigeon Forge are a notable highlight, contributing to a positive and hospitable atmosphere, supported by repeated mentions of their friendliness, professionalism and willingness to assist guests.
Wi-Fi
Guest Inn Pigeon Forge offers Wi-Fi that generally receives mixed reviews from guests. Many have found the Wi-Fi to be great with comments highlighting its strength, reliability and speed. Some reviews specifically noted that the internet was very fast and reliable and the Wi-Fi connection was solid during their stay.
However, a number of guests encountered issues with Wi-Fi coverage, citing interruptions and difficulty connecting. Some mentioned that the Wi-Fi barely reached their rooms and in certain cases, there was no working Wi-Fi at all. The need for better Wi-Fi coverage was a recurring theme among the critiques.
Overall, while some guests were pleased with the Wi-Fi service, others experienced significant connectivity problems that detracted from their stay.
Pool
The pool at Guest Inn Pigeon Forge received mixed feedback from guests. Positively, it was often described as nice, clean and well-maintained. Many visitors mentioned that their children thoroughly enjoyed the pool, appreciating its suitability for young swimmers. Guests also noted that the pool area was generally shady, pleasant and clean, contributing to a welcoming environment.
However, some guests pointed out that the pool was quite small and occasionally very cold. There were numerous mentions of the pool being dirty or green with issues such as bugs, worms and cloudy water being a recurring theme. Several guests encountered a pool that was closed, under construction or non-functional during their stay, which was a source of disappointment. Additionally, some reviews highlighted that the pool area showed signs of needing maintenance and that the pool and jacuzzi felt outdated.
In summary, while the pool has potential and is enjoyed by children, it could benefit from more consistent maintenance and cleanliness.
Parking
Guest Inn Pigeon Forge offers ample parking for visitors with many reviews highlighting the large, spacious and free parking lot. Guests appreciated the well-lit and secure feeling of the area with several noting the ease of parking. Additionally, access to the local attractions is convenient due to the strategic location of the parking facilities.
However, some reviews pointed out areas for improvement. Feedback mentioned that the parking lot could benefit from repaving and better visual markings. A few guests found the parking area to be a bit tight and rough to drive on with some reporting it felt less safe during peak hours or special events. Despite these concerns, the general consensus leans positively towards the availability and overall quality of the parking at Guest Inn Pigeon Forge.
Accessible
Guest Inn Pigeon Forge generally offers a high level of accessibility for travelers with many reviewers noting that the hotel was easy to access and that they were able to navigate the premises effortlessly. Guests appreciated the ease of accessing different areas of the hotel and found the accommodations to be accommodating despite some challenges.
There were, however, mixed experiences regarding handicap rooms. While some guests mentioned that the hotel staff were accommodating to their needs, others faced difficulties when their requests for handicap rooms were not fulfilled, even though they had booked such rooms in advance. Additionally, it was pointed out that there were issues with the availability of accessible indoor lobbies and other common areas, which could be improved to enhance the overall experience for guests with disabilities.
In summary, while the hotel generally provides a good level of accessibility, there were inconsistencies in fulfilling specific requests for handicap rooms and in the availability of accessible common areas.
Outdoor Pool
The outdoor pool at Guest Inn Pigeon Forge is described as a large and decent-sized facility, providing a good space for guests to enjoy a swim. However, reviews indicate some concerns about cleanliness with mentions of green water, leaves, bugs and instances where the pool had not been cleaned. Despite these issues, there are positive remarks from guests who enjoyed the outdoor pool experience. Note that the pool was closed for a period due to COVID-19, impacting availability. Overall, while the pool offers ample space and has been enjoyable for some, attention to maintenance and cleanliness seems necessary for a consistently pleasant experience.
FAQ
Yes, Guest Inn Pigeon Forge has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Guest Inn Pigeon Forge.
No, Guest Inn Pigeon Forge doesn't allow dogs.
Yes, parking facilities are available at Guest Inn Pigeon Forge.
