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Summary of reviewsSmoky View Inn offers a balanced yet commendable experience for travelers, notably praised for its prime location and affordability. Situated centrally in Pigeon Forge, guests appreciate its easy access to major attractions like the Hollywood Wax Museum and dinner shows, complemented by ample parking and a hassle-free check-in process. The hotel's placement near a traffic light helps ease navigation through busy traffic, further enhancing its convenience.
The complimentary continental breakfast accommodates a simple, carb-centric start to the day, featuring items such as cereals, bagels, mini donuts and a popular waffle maker. While the breakfast generally meets expectations, there were occasional issues with freshness and service consistency, some of which were attributed to COVID-19 protocols.
Rooms at Smoky View Inn are defined by their simplicity and affordability. Guests often highlight clean rooms, daily fresh linens and a non-smoking policy within the rooms as positive aspects. However, the hotel does face challenges in maintaining consistent cleanliness and modern facilities. Instances of dirty bathrooms, outdated amenities and a stale odor in rooms were noted by several guests. Despite these drawbacks, attentive housekeeping and friendly hotel staff help balance the experience, making it suitable for budget-conscious travelers.
Cleanliness remains a mixed aspect of the hotel with reports ranging from clean and well-maintained rooms to concerns about inadequate cleaning in some areas. Linen quality and bathroom hygiene need improvements with some reports of stained towels and mold being mentioned. The overall pleasantness and helpfulness of the staff help mitigate some cleanliness issues, contributing to a positive atmosphere.
Staff interactions at Smoky View Inn are largely positive with many guests praising the friendly and helpful nature of both the front desk and housekeeping teams. Notably, the morning staff and room care personnel receive high marks for their service. However, inconsistencies in customer service were observed with a few guests encountering rudeness or unprofessional behavior from certain staff members.
The pool area provides a mixed experience; while appreciated by children and some guests for its cleanliness and functioning jacuzzi tub, maintenance issues such as cloudiness and the occasional closure detract from the overall enjoyment. Its small size and proximity to a busy highway also affect the relaxation experience.
Beds at Smoky View Inn receive generally favorable reviews, known for their comfort and softness, often ensuring a good night's rest. However, consistency in bed quality is a concern with some guests reporting issues like squeaky, small or hard mattresses. Cleanliness and occasional bed bug reports were also mentioned, indicating a need for better maintenance.
In summary, Smoky View Inn stands out as a budget-friendly hotel with a central location, friendly staff and comfortable beds, suitable for travelers exploring Pigeon Forge. Continued improvements in cleanliness and facility maintenance would significantly enhance the overall guest experience. Show more
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Categories
Hotel near Golf Courses
Located in Pigeon Forge, this Inn provides access to nearby golf courses. While the Inn itself does not have a golf course, its location makes it a convenient option for golf enthusiasts.
Hotel near Ski Resorts
Hotel with Swimming Pool
Outdoor Pool
Hotel with Outdoor Pool
Room Types
King RoomThis room offers a flat-screen cable TV, microwave and compact refrigerator. A coffee maker is included. a hairdryer and ironing facilities are provided.
Queen Room with Two Queen Beds - Non-SmokingThis room offers a flat-screen cable TV, microwave and compact refrigerator. A coffee maker is included. a hairdryer and ironing facilities are provided.
King Room with Spa Bath - Non-SmokingFeaturing a spa bath, this room offers a flat-screen cable TV, microwave and compact refrigerator. A coffee maker is included. a hairdryer and ironing facilities are provided.
Guest Reviews
6.0
Rated
Location
Smoky View Inn enjoys high praise for its exceptional location, providing convenient access to the best of Pigeon Forge. Guests frequently noted its central location, making it easy to reach popular attractions and entertainment spots, often within walking distance. The hotel's proximity to key sites like the Hollywood Wax Museum and various dinner shows was a definite highlight. Many reviewers appreciated the ease of entry and exit, facilitated by its placement near a red light, which made navigating busy traffic more manageable.
Aside from location, the value provided by Smoky View Inn was frequently mentioned. Visitors were pleased with the reasonable pricing, describing it as great for the money and noting the combination of affordability and accessibility. The clean facilities and friendly staff further enhanced their stay, contributing to the overall positive experience. The hotel’s convenience was underscored by the ample parking space and straightforward check-in process.
In sum, Smoky View Inn stands out for its ideal placement in Pigeon Forge, balancing affordability with accessibility to nearby attractions, making it a well-recommended choice for travelers looking to explore the area without breaking the bank.
Breakfast
Smoky View Inn provides a basic yet satisfactory breakfast experience with many guests appreciating the complimentary continental offerings. The spread typically includes cereals, mini powdered donuts, muffins, toast, bagels and a popular waffle maker. Fruit juices and coffee are also readily available, which many found delightful. The breakfast area is generally quiet, adding to a pleasant morning experience. While some noted the breakfast options were mainly carb-based, it seemed to meet expectations for a simple morning meal. However, a few guests mentioned a lack of maintenance and freshness, such as sour-tasting waffles. A notable downside is the inconsistency with some guests experiencing no breakfast service at all, possibly due to COVID-19 protocols. Despite these issues, for many, the breakfast was a convenient and enjoyable addition to their stay.
Rooms
Smoky View Inn offers a mixed experience for its guests. Positively commended aspects include the clean rooms, attentive staff and affordable prices. Customers appreciated the daily fresh linens provided by a pleasant housekeeper. The rooms, while generally small and basic, were described as clean, especially given the budget-friendly rates. The hotel's central location and non-smoking policy within the rooms, though smoking is permitted on the property, were additional benefits for many travelers.
However, multiple reviews pointed out several areas needing improvement. Cleanliness was a recurring issue with numerous comments highlighting dirty floors, stained bedspreads and old mattresses visible outside. Facilities were often described as outdated with flickering bathroom lights, weak hot water and broken tubs noted by guests. The rooms had a stale odor and lacked essential amenities like bedside lamps and sufficient towels. Moreover, the beds varied in comfort with some guests finding them uncomfortable due to sagging mattresses and broken box springs.
Overall, while Smoky View Inn manages to offer a satisfactory stay for budget-conscious travelers with clean and simple rooms, it needs to address cleanliness and facility updates to enhance the guest experience.
Beds
Nestled within picturesque surroundings, Smoky View Inn offers a mixed experience when it comes to the comfort of their beds, though many guests report a positive stay. The standout feature frequently mentioned is the comfort of the beds. Guests often describe the beds as very comfortable with some claiming they were so comfortable that it facilitated a full night's rest, a sentiment echoed by several reviewers. Softness is another positive with many noting that the beds were soft and extremely comfortable, allowing for a relaxing night.
However, the consistency of bed quality seems to be an issue. Some guests encountered beds that were noisy and squeaky, leading to a less restful experience. There are scattered reports of the beds being too small or too hard for personal preference. Additionally, concerns were raised regarding bed cleanliness and maintenance; some beds appeared unkempt or stained and isolated cases of bed bug bites were reported.
While the overall impression of the beds is generally favorable, guests with high standards for cleanliness and firm mattresses may find some aspects less satisfactory. On the brighter side, for those seeking a soft and comfortable bed in a scenic location, Smoky View Inn consistently receives commendable feedback.
Cleanliness
Smoky View Inn presents a mixed experience when it comes to cleanliness, according to guest reviews. Some visitors found the rooms to be clean, the beds nice and the staff friendly, which suggests that certain aspects of the hotel maintain decent standards. However, many guests noted several issues that need addressing. Dirty floors, bathrooms and bathtubs were a recurring theme with reports of hair and mold, indicating a need for thorough cleaning. The presence of cockroaches and other bugs in rooms and microwaves significantly detracted from the experience.
The quality of linens and towels was also a concern with many describing them as stained, dingy or see-through and often with burns or holes. Some guests pointed out that rooms lacked basic amenities like coffee makers and the overall condition of the rooms, including dusty air vents and strong musty smells, suggested that maintenance could be improved. Complaints about the pool's cleanliness further highlighted the need for better upkeep.
Despite these issues, some guests did appreciate the affordability and found certain rooms well-maintained and stocked. The staff's friendliness was a plus point for some visitors.
Staff
At the Smoky View Inn, guests have diverse opinions about the staff, but the majority convey positive experiences. Many guests noted that the staff were friendly and welcoming, creating a pleasant atmosphere during their stay. The front desk personnel were frequently highlighted for their amiability and helpfulness with several guests describing interactions as pleasant and professional. The morning staff received praise for their exceptional service and the young man in charge of room care was consistently noted to be very nice.
Despite these positive encounters, some guests did experience negative interactions, particularly with specific staff members being described as rude or unfriendly. Issues such as staff using personal cell phones, making rude faces and avoiding guest interaction unless spoken to were mentioned. A few guests were also disappointed with unprofessional behavior from the night staff and experienced difficulties when asking questions or seeking assistance.
Overall, the general consensus leans towards a commendable and friendly staff with a few noted exceptions that suggest room for improvement in customer service consistency.
Pool
Smoky View Inn offers a mixed experience when it comes to its pool facilities. Numerous guests found the pool to be enjoyable, especially for children. Despite its small size, several reviewers appreciated the pool area, specifically mentioning its cleanliness even if it appeared smaller than in photos. The jacuzzi tub received positive remarks with some praising its functionality.
However, the pool's cleanliness and maintenance seemed to vary significantly. Some guests encountered dirty conditions with floating hairballs and bugs, while others mentioned that the pool was cloudy. There were several instances where the pool was closed or even lacked water, disappointing many visitors. Additionally, its proximity to a busy highway might detract from the relaxation experience some guests seek.
In summary, while the pool at Smoky View Inn can be enjoyable, its inconsistent maintenance and small size may not meet every guest's expectations. The jacuzzi tub, when working, is a notable feature and can provide a pleasant complement to the stay.
Yes, Smoky View Inn has pool(s) that belong to one or more of the following categories: Outdoor Pool.
No, a spa isn't available at Smoky View Inn.
No, Smoky View Inn doesn't allow dogs.
No, parking facilities aren't available at Smoky View Inn.