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Summary of reviewsSureStay Plus by Best Western Pigeon Forge is highly regarded for its prime location just off the main strip, providing easy access to major attractions such as Dollywood and Splash Country, as well as nearby restaurants and shops. This convenient yet quiet setting offers a peaceful retreat while also being walkable to dining options like Shoney's and JT Hannah's. Guests commend the ease of accessing local spots without the typical congestion, complemented by ample parking near the rooms.
The hotel's breakfast receives positive feedback for its variety and quality, with offerings including scrambled eggs, sausage links, and popular waffles. While some guests find it basic, others appreciate the variety of hot and cold options available, viewing it as good value considering the room pricing.
Accommodations at the hotel find favor for their cleanliness and spaciousness. Guests particularly note the newly renovated rooms equipped with modern amenities like large walk-in showers and kitchenettes. Despite the external appearance being somewhat dated, the interiors are well-maintained and comfortable, enhancing the overall experience. Friendly and informative staff contribute positively to the stay, with numerous mentions of their courteous and helpful nature.
Cleanliness is a strong point, with the hotel consistently praised for maintaining a refreshing and comfortable environment. Minor issues like slow-draining showers occasionally arise but are overshadowed by the overall positive impression of cleanliness. The staff receives accolades for their friendliness and professionalism, further enhancing the guest experience with helpful service.
Parking is generally convenient with plenty of spaces available, adding ease to the stay. The beds are often described as comfortable, contributing to restful nights, despite some minor critiques about certain beds or pillows.
Overall, the SureStay Plus by Best Western Pigeon Forge offers a strong blend of location, affordability, and a welcoming atmosphere, making it a favored choice for visitors to the vibrant town of Pigeon Forge. Show more
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Categories
Hotel near Golf Courses
Hotel near Ski Resorts
Business Hotel
Hotel with Parking
Small Hotel
Room Types
Queen Rooms with Two Queen Beds - Non-SmokingThis air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.
King Room - Non-SmokingThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
King Rom with Kitchenette - Non-SmokingThe double room's kitchenette, which features a refrigerator and a microwave, is available for cooking and storing food. This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.
Queen Room with Two Queen Beds Kitchenette - Non-SmokingThe quadruple room's kitchenette, which has a refrigerator and a microwave, is available for cooking and storing food. This air-conditioned quadruple room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 2 beds.
King Room with Roll-In Shower - Disability Access/Non-SmokingThis air-conditioned double room is comprised of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.
Queen Room with Two Queen Beds, Kitchenette, Work Desk, Walk-In Shower - Non-Smoking/Pet Friendly
King Room with Work Desk and Walk-In Shower - Non-Smoking/Pet Friendly
Guest Reviews
Location
SureStay Plus by Best Western Pigeon Forge boasts a location that earns high praise from guests. Nestled just off the main strip, the hotel offers great accessibility, making it easy to reach major attractions, eateries, and shopping venues without the congestion typically found in busier areas. This convenience extends to Dollywood and Splash Country, both of which are just a short drive away. The central placement also means that guests can reach restaurants like Shoney's and JT Hannah's on foot, exemplifying the easy walkability of the area.
Guests consistently note the quiet nature of the location despite its proximity to bustling areas, providing a peaceful retreat with easy access to local stores and popular tourist spots. Cleanliness of the rooms and comfortable amenities such as spacious layouts and soft beds enhance the overall experience. Parking is commendably close to rooms, and the ease of entering and exiting the parking lot is highlighted.
Affordability and value further complement the excellent positioning, underscoring the hotel's appeal as a prime choice for visitors. The combination of a friendly staff, straightforward check-in process, and a perfect blend of convenience and tranquility make SureStay Plus an attractive option for anyone visiting the vibrant town of Pigeon Forge.
Breakfast
Guests of SureStay Plus by Best Western Pigeon Forge have shared a range of perspectives regarding the breakfast offerings at the hotel. While opinions vary, there are many positive notes on the breakfast experience. Visitors frequently commend the variety and quality, highlighting options such as scrambled eggs, sausage links, and especially the popular waffles. The breakfast is described as hot, fresh, and sufficient, with a satisfying selection including bagels, muffins, toast, oatmeal, and cereals, coupled with juice offerings.
Some reviews mention the breakfast being basic but adequate, with particular praise for its decent value considering the room pricing. The availability of both hot and cold options pleased several guests, suggesting a thoughtful attempt to cater to diverse preferences. However, certain aspects could benefit from improvement, notably by including fresh fruit and ensuring greater attention to quality control for items like eggs and sausages.
Overall, while there is room for refinement, particularly in terms of food freshness and variety, the breakfast service at SureStay Plus by Best Western Pigeon Forge tends to leave guests satisfied and ready to start their day.
Rooms
SureStay Plus by Best Western in Pigeon Forge offers guests a satisfying stay with a focus on clean and spacious accommodations. Many reviewers appreciated the newly renovated rooms, which feature modern amenities like large walk-in showers, kitchenettes with fridges and microwaves, and comfortable beds. The updates, including fresh paint, contribute to a pleasant environment, and the attentive room service ensures consistent cleanliness and comfort.
Guests frequently highlighted the ample space in the rooms, making it convenient for families, such as those needing to accommodate a portable crib. While the external appearance of the property might seem outdated, the interiors tell a different story, impressing with well-maintained facilities. Despite a few concerns regarding room size and some minor cleanliness issues, the overall feedback remains positive, particularly given the hotel’s location on the strip and its affordable pricing. The friendly and informative staff further enhance the experience, making it a suitable choice for travelers heading to Pigeon Forge.
Beds
When staying at the SureStay Plus by Best Western Pigeon Forge, guests frequently praised the comfort of the beds, often describing them as comfortable, super comfy, and even exceptionally pleasant. Many found the bedding to be very comfortable, with a good balance of softness that caters to a restful night's sleep. Reviewers appreciated the practical room layout featuring ample lighting and amenities like a large refrigerator and cooktop, adding to their overall comfort. However, opinions varied, and a few guests noted less favorable experiences with beds that weren't as comfortable, citing issues such as wear and tear and noise. While the beds generally received positive remarks, some guests suggested improvements in the quality of the pillows. Despite minor criticisms, the overall impression is that the hotel strives to provide cozy and relaxing accommodations, making it a considerable option for travelers seeking a comfortable stay.
Cleanliness
SureStay Plus by Best Western Pigeon Forge has garnered commendable feedback regarding its cleanliness, offering guests a pleasing stay. The rooms are consistently described as clean and spacious, often accompanied by comfortable beds and pillows. Newly renovated, the rooms also impress with modern amenities and a refreshing atmosphere. A recurring theme across reviews is the hotel's super-clean status, providing guests with a sense of comfort and satisfaction. The cleanliness extends throughout the facility, with attention given to ensuring an environment that feels like home rather than harsh chemicals.
Guests appreciate the convenient location, just off Main Street, allowing for both easy access to local attractions and a quiet night's rest after nearby establishments close. The welcoming and friendly staff adds to the overall experience, enhancing the already high standards of cleanliness. While minor issues such as slow-draining showers and unvacuumed floors occasionally arise, these are overshadowed by the overwhelmingly positive impressions of cleanliness.
Though the exterior and common areas, such as grounds and walkways, may need additional attention, the interiors shine with cleanliness, offering a secure and safe environment for travelers. The varied feedback emphasizes that guests find the hotel generally well-kept and optimal for a comfortable stay amidst the vibrant setting of Pigeon Forge.
Staff
The staff at SureStay Plus by Best Western Pigeon Forge consistently receive praise for their friendliness and accommodating nature. Guests frequently describe the hotel team as warm and courteous, with particular mentions of helpfulness during check-in and check-out processes. Many reviews highlight the positive interactions with various staff members, from the reception to housekeeping. Names like Melinda are singled out for going above and beyond to ensure a pleasant stay.
Visitors have appreciated the engaging and informative demeanor of the staff, emphasizing their professionalism and willingness to assist with any issues that arise during their stay, such as room changes. Despite a few criticisms regarding knowledge about local transportation and isolated instances of rudeness, the overall impression remains overwhelmingly favorable. The staff’s commitment to friendly customer service significantly enhances the experience at this Pigeon Forge hotel.
Parking
The parking situation at SureStay Plus by Best Western Pigeon Forge generally seems to satisfy guests, with many noting that there are plenty of spaces available. Visitors appreciate the convenience of being able to park close to their rooms, which adds a level of ease to their stay. While some mention the parking lot could use an upgrade and appears somewhat sketchy, overall impressions of the parking facilities lean toward the positive. Guests also express contentment with the hotel’s amenities and are likely to return, further indicating satisfaction with the practical aspects of their experience, including parking.
No, SureStay Plus by Best Western Pigeon Forge doesn't have any pool.
No, a spa isn't available at SureStay Plus by Best Western Pigeon Forge.
No, SureStay Plus by Best Western Pigeon Forge doesn't allow dogs.
Yes, parking facilities are available at SureStay Plus by Best Western Pigeon Forge.
No, SureStay Plus by Best Western Pigeon Forge doesn't have a gym.