DoubleTree Suites by Hilton Hotel Philadelphia West
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Summary of reviewsDoubleTree Suites by Hilton Hotel Philadelphia West consistently receives praise for its location. Conveniently situated near the Plymouth Meeting Mall, various restaurants, shopping centers and major highways like the Pennsylvania Turnpike and I-95, the hotel offers easy access to local attractions such as the Legoland Discovery Center. This makes it ideal for both leisure and business travelers. The area is also noted for being safe and comfortable, adding to its appeal, though the building itself is occasionally described as dated.
Guests appreciate the spacious and comfortable rooms which are well-equipped with amenities, making them suitable for both short and extended stays. The dog-friendly policy and quiet atmosphere further enhance the hotel's attractiveness. Despite some complaints about dated furnishings and occasional maintenance issues, most find the rooms clean and orderly. The hotel lobby receives praise for its cleanliness and welcoming atmosphere, while the friendly and professional staff contribute positively to the overall experience.
The breakfast experience at DoubleTree Suites by Hilton Hotel Philadelphia West is generally well-received with guests enjoying a varied and fresh selection at the buffet, as well as the made-to-order omelette, pancake and waffle stations. The courteous and professional service enhances the meal. Although some guests find the breakfast overpriced and occasionally express dissatisfaction with food temperature and variety, the staff's dedication and the quality of the food win many guests over.
Dining options at the hotel are varied with the central lobby bar offering tasty bar food, enjoyable entrees and well-praised drinks, contributing to an overall pleasant dining atmosphere.
Family travelers find the hotel accommodating with family-friendly amenities and activities—especially the indoor pool, which is a big hit with children. The property serves as a good base for family vacations and special occasions, despite some concerns about cleanliness and maintenance.
The hotel’s facilities, such as the gym and pool, receive mixed reviews. The gym is described as small but well-maintained with some appreciating the free weights and aerobic equipment. The indoor pool is praised for its cleanliness, but some guests find the water too cold and the operating hours inconvenient.
WiFi service at the hotel is a common point of contention with many guests finding it inconsistent and slow. Though highly beneficial for Hilton Honors members, other guests often face challenges with connectivity and additional costs for internet access.
While some minor upkeep issues and occasional unprofessional staff interactions are noted, the majority of guests find the staff friendly, accommodating and helpful. The maintenance and management teams often receive compliments for their quick responses and attentiveness.
In summary, DoubleTree Suites by Hilton Hotel Philadelphia West offers a pleasant stay with comfortable, well-equipped rooms, a convenient location and friendly service. Despite some criticisms regarding WiFi, maintenance and cleanliness, the hotel’s many positive attributes make it a solid choice for both leisure and business travelers.
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Guests appreciate the spacious and comfortable rooms which are well-equipped with amenities, making them suitable for both short and extended stays. The dog-friendly policy and quiet atmosphere further enhance the hotel's attractiveness. Despite some complaints about dated furnishings and occasional maintenance issues, most find the rooms clean and orderly. The hotel lobby receives praise for its cleanliness and welcoming atmosphere, while the friendly and professional staff contribute positively to the overall experience.
The breakfast experience at DoubleTree Suites by Hilton Hotel Philadelphia West is generally well-received with guests enjoying a varied and fresh selection at the buffet, as well as the made-to-order omelette, pancake and waffle stations. The courteous and professional service enhances the meal. Although some guests find the breakfast overpriced and occasionally express dissatisfaction with food temperature and variety, the staff's dedication and the quality of the food win many guests over.
Dining options at the hotel are varied with the central lobby bar offering tasty bar food, enjoyable entrees and well-praised drinks, contributing to an overall pleasant dining atmosphere.
Family travelers find the hotel accommodating with family-friendly amenities and activities—especially the indoor pool, which is a big hit with children. The property serves as a good base for family vacations and special occasions, despite some concerns about cleanliness and maintenance.
The hotel’s facilities, such as the gym and pool, receive mixed reviews. The gym is described as small but well-maintained with some appreciating the free weights and aerobic equipment. The indoor pool is praised for its cleanliness, but some guests find the water too cold and the operating hours inconvenient.
WiFi service at the hotel is a common point of contention with many guests finding it inconsistent and slow. Though highly beneficial for Hilton Honors members, other guests often face challenges with connectivity and additional costs for internet access.
While some minor upkeep issues and occasional unprofessional staff interactions are noted, the majority of guests find the staff friendly, accommodating and helpful. The maintenance and management teams often receive compliments for their quick responses and attentiveness.
In summary, DoubleTree Suites by Hilton Hotel Philadelphia West offers a pleasant stay with comfortable, well-equipped rooms, a convenient location and friendly service. Despite some criticisms regarding WiFi, maintenance and cleanliness, the hotel’s many positive attributes make it a solid choice for both leisure and business travelers.
Hotel near Golf Courses
This hotel is conveniently located close to Blue Bell Country Club, an 18-hole championship golf course in Montgomery County.
Hotel Taking Steps Towards Sustainability
As a DoubleTree by Hilton, this hotel employs Hilton's LightStay system to track and reduce energy, water, and waste. It uses LED lighting and optimized heating/hot water systems for efficiency. The hotel is committed to reducing single-use plastics and food waste.
Hotel for Honeymoon
The hotel offers spacious suites and a welcoming atmosphere. The added amenities and services ensure a comfortable and enjoyable stay, perfect for honeymooners seeking relaxation and convenience.
Family Friendly Hotel
This hotel provides suite-style accommodations, offering more space for families. It includes an indoor pool and whirlpool for relaxation and recreation.
Dog Friendly Hotel
While specific pet policies are not available in the provided context, DoubleTree Suites hotels generally offer spacious accommodations that can be beneficial when traveling with pets. It is advisable to contact the hotel directly to confirm their pet policies.
Business Hotel
DoubleTree hotels generally offer business amenities, including meeting rooms, business services, and comfortable accommodations suitable for business travelers.
Hotel with Parking
Provides spacious suites and parking facilities. Full-service hotel in Plymouth Meeting.
4-Star Hotel
This hotel offers spacious suites designed for comfort, featuring an indoor pool and a 24-hour gym. Guests can enjoy dining at the on-site Brandywine restaurant and a bar, complemented by free in-room WiFi.
Hotel with Indoor Pool
This hotel features a nice-sized, warm, and clean indoor pool open from 10 am to 8 pm. It also has a restaurant, fitness center, bar/lounge, snack bar/deli, and a 24-hour business center.
Hotel with Swimming Pool
Indoor Pool
Accessible Hotel
Hotel with Gym
Guest Reviews
'DoubleTree Suites by Hilton Hotel Philadelphia West' enjoys consistent praise for its excellent location. Guests frequently highlight the hotel’s proximity to a variety of amenities, including the nearby Plymouth Meeting Mall, numerous restaurants and shopping centers. The location is described as convenient for accessing major highways like the Pennsylvania Turnpike and I-95, making it ideal for travelers attending events or conferences and for those interested in exploring local attractions, such as the Legoland Discovery Center. The area is also noted for being safe and comfortable, further enhancing its appeal. While some reviews mention the hotel’s building as being a bit dated, the overall convenience and accessibility of its location are major positives that guests appreciate.
DoubleTree Suites by Hilton Hotel Philadelphia West offers a breakfast experience that has left many guests pleased and satisfied. The breakfast buffet stands out as a highlight, praised for its tasty, fresh and varied selection. An omelette, pancake and waffle station ensures custom orders are met with delicious results, a feature that has earned consistent approval for both adults and children.
The service, described as courteous, professional and outstanding, further enhances the breakfast experience, making the meal enjoyable and stress-free. Guests have highlighted particular staff members for their excellent and friendly service, especially those crafting omelettes at the hot grill. The breakfast also includes vegetarian options and some reviews note the pleasant ambiance of the dining area.
Though the breakfast quality and service received favorable reviews, several guests pointed out the high cost, suggesting it should be complementary given its price. A few expressed dissatisfaction with the temperature and variety of the food, while others found it routine if staying multiple days.
Overall, despite a few drawbacks related to cost and occasional service lapses, the breakfast at DoubleTree Suites by Hilton Hotel Philadelphia West largely impresses with its delicious offerings and dedicated staff.
DoubleTree Suites by Hilton Hotel Philadelphia West garners positive reviews for its dining options, particularly highlighting the service and diverse offerings. Guests commend the delightful breakfast experience, enjoying made-to-order omelettes and freshly prepared waffles. The bar, centrally located in the lobby, serves an array of tasty bar food, entrees and highly praised drinks, contributing to a pleasant dining atmosphere. While some found the dinner options less satisfactory, the overall consensus points to good quality food. The hotel's proximity to numerous restaurants and stores adds convenience, enhancing the overall dining experience.
The DoubleTree Suites by Hilton Hotel Philadelphia West offers spacious rooms that guests frequently appreciate for their size and comfort. Many mention that the rooms are clean, neat and well-equipped with amenities, creating a pleasant and functional experience akin to staying in an apartment. The hotel's dog-friendly policy and quiet atmosphere add to its appeal, making it suitable for travelers with pets and those seeking a restful stay.
However, the property shows its age in several aspects. Many guests report that the rooms are somewhat dated with old carpets and furniture and some areas may need better upkeep. Issues mentioned include loud air conditioning units, dusty carpets, broken fixtures and occasional unpleasant smells. Several comments also point out that the rooms and hallways could benefit from more thorough cleaning.
The hotel's lobby receives positive remarks for its cleanliness and welcoming environment and the staff is often described as friendly and accommodating. The convenient location and extensive parking availability contribute to the overall positive aspects of staying here.
Despite the downsides regarding room maintenance and noise, the general sentiment is that the hotel's large and comfortable rooms, combined with solid amenities and friendly service, provide a reasonable and pleasant experience for most guests.
The beds at DoubleTree Suites by Hilton Hotel Philadelphia West received a variety of feedback from guests. Many visitors found the beds to be very comfortable, highlighting features such as good quality linens and a sense of cleanliness and security. Guests frequently mentioned the comfort of the mattresses, describing them as super comfy, fluffy and perfect for a good night's rest. The cleanliness of the beds was repeatedly noted, adding to the overall positive experience for several customers.
However, there were inconsistencies in the comfort levels with some guests finding the beds too soft or the mattresses old and sunken in. The sofa beds, in particular, garnered negative reviews for their discomfort and cleanliness issues, including dirty sheets and even missing bolts. There were also reports of bed bugs and insufficient blankets, which detracted from the overall experience for some guests.
Despite these drawbacks, when the beds were well-kept and up to standard, guests appreciated the comfort and quality they provided. The hotel could benefit from addressing the noted issues to ensure a consistently high level of comfort for all guests.
Nestled in a convenient location, DoubleTree Suites by Hilton Hotel Philadelphia West receives mixed reviews regarding its cleanliness. Many guests appreciated the decorated, holiday-themed property and found parts of the hotel, including some rooms, to be exceptionally clean. The reception staff also received praise for their friendliness and professionalism. However, the hotel often shows significant signs of aging and lacks consistent upkeep.
While some rooms are reported as clean and comfortable, a recurring theme of insufficient cleaning emerges. Guests frequently noted dirty carpets, stained linens and neglected bathrooms. Specific complaints include dirty and cracked sinks, clogged drains and overall poor housekeeping. The presence of roaches and other insects, along with instances of bed bugs, add to the concerns.
A recurring issue is that bathrooms and bedrooms didn't always meet the expected standard of cleanliness, leaving behind garbage, crumbs and dirty linens. Public areas, including the fitness center and pool, were often described as dirty and there were reports of cloudy pool water.
Despite some positive experiences, guests consistently voiced their dissatisfaction with the general upkeep and dated appearance of the hotel, alongside poor maintenance standards and uncleanliness that detract from the overall experience.
The DoubleTree Suites by Hilton Hotel Philadelphia West boasts a mixed reputation when it comes to its staff. On the positive side, guests frequently highlight the friendliness and professionalism of the staff with many describing them as accommodating, helpful and attentive. The front desk and bar staff in particular receive praise for their efficiency and courteous service. Additionally, the hotel's management and maintenance teams are often commended for their quick responses and helpful attitudes.
However, there are notable exceptions to these positive experiences. Some guests have encountered rude and unprofessional behavior from certain staff members, notably at the front desk and within housekeeping. Instances of ineffective communication and a lack of responsiveness to guests' requests have also been reported. Despite these issues, the majority of interactions appear to be pleasant with most staff members being described as friendly and welcoming, contributing positively to the overall stay.
In essence, while the DoubleTree Suites staff often receive accolades for their friendly and accommodating nature, there are sporadic instances of dissatisfaction that potential guests should be aware of.
When staying at the DoubleTree Suites by Hilton Hotel Philadelphia West, guests should be prepared for some challenges with the WiFi service. The connection is inconsistent, sometimes stopping altogether and it generally lacks the necessary speed for modern-day needs. Those who are not Hilton Honors members will find themselves having to pay for access, which has been a point of contention for many, especially since the hotel advertises free WiFi. This situation leaves some guests unable to comfortably access their email accounts, although basic web browsing seems to be manageable. Additionally, setting up devices like Roku can prove problematic.
The hotel does have a few areas that need improvement beyond the WiFi. Guests have noted the absence of essential information sheets in the rooms, such as TV guides and phone info, as well as a lack of USB ports and sufficient electrical outlets. These factors can detract from an otherwise relaxing stay. Despite these issues, guests looking for a place to stay in the area may still find other aspects of the hotel to their liking.
The gym at DoubleTree Suites by Hilton Hotel Philadelphia West garnered mixed feedback from guests. While several reviewers appreciated the fitness center and found it good, others noted its small size. The gym was described as a bit dated, though it was highlighted that it was generally well-maintained and clean. Some guests appreciated the availability of free weights and aerobic equipment. A few reviews indicated the space felt rather makeshift and there were inconsistencies in the cleanliness reported. Despite its size limitations and some concerns about upkeep, some guests noted that their children enjoyed the gym facilities, enhancing their overall stay.
The pool experience at DoubleTree Suites by Hilton Hotel Philadelphia West has drawn mixed reviews from guests. On the positive side, many guests described the pool as clean, excellent and great, particularly appreciating that it is an indoor facility. However, there were numerous comments highlighting that the pool water was often freezing with some guests stating that it was ice-cold. Cloudiness of the water was a recurring issue with several mentioning it looked unmaintained or dirty at times.
Another frequent complaint was the limited pool hours, closing as early as 8 PM, which many found inconvenient. Additionally, instances of the pool being temporarily closed and groups being loud and rude in the pool area detracted from the experience for some guests. Despite these recurring issues, several guests were pleasantly surprised by their overall experience with the pool.
DoubleTree Suites by Hilton Hotel Philadelphia West is a popular choice for families, offering a family-friendly environment and a great location for nearby family activities. The hotel features a welcoming atmosphere and is especially praised for its indoor pool, which is a hit among children. Many families choose this hotel for special occasions, such as birthday celebrations and sports tournaments, often noting it as a perfect "home base" during family vacations.
The property is well-suited for large families with amenities that accommodate the needs of both parents and kids. The family rooms are a notable feature, providing space for children to run around and enjoy their stay. However, it's important to be aware of mixed feedback regarding the cleanliness and maintenance of the rooms and common areas; some guests have reported unclean rooms and dated, unsustainable carpets.
Despite these issues, the overall atmosphere and range of activities nearby make it a great choice for a family visit. Guests appreciate the hotel for its family-friendliness and convenient facilities, making it a solid option for those traveling with children.
DoubleTree Suites by Hilton Hotel Philadelphia West offers a mix of experiences based on guest reviews. The hotel's decor and additional design accents such as pillars are frequently highlighted, contributing significantly to its aesthetic appeal. The comprehensive continental breakfast and the principle that the guest is king stand out as major positive aspects, ensuring a satisfying culinary start to the day. Additionally, its central and convenient location is beneficial for shopping enthusiasts and business travelers, marking it as a great business hotel.
The indoor pool receives positive remarks, indicating it is a well-maintained and enjoyable amenity. Despite these positives, reviews also mention that the hotel facilities show signs of age and wear and some minor maintenance issues are apparent. This is somewhat at odds with expectations for a four-star hotel. Moreover, several reviews note the rooms could benefit from updates, especially considering the high price point. Overall, while the decor and service can provide a lovely stay, there is room for improvement in terms of maintenance and value for money.
DoubleTree Suites by Hilton Hotel Philadelphia West is a favorable choice for business travelers despite some shortcomings. The hotel's position is notably advantageous, frequently praised as a great location for work, making it convenient for business-related activities. The rooms stand out for their spaciousness, providing a comfortable environment to relax or catch up on work. However, some reviews indicate certain housekeeping issues, such as a lack of tissues or toilet paper and unclean rooms. While the hotel does offer amenities, the business facilities themselves seem to be limited or non-existent. Overall, for those valuing location and room comfort, this hotel remains a viable option for business stays.
The indoor pool at DoubleTree Suites by Hilton Hotel Philadelphia West receives positive feedback from guests, highlighting its enjoyable and pleasant atmosphere. Many guests report that they or their children had fun in the pool and appreciated the heated and clean facilities. The pool itself, along with the workout facilities, is mentioned as a great amenity. Despite some remarks about having unconventional hours, the overall sentiment towards the indoor pool is favorable, making it a valued aspect of the hotel experience.
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Location
Breakfast
The service, described as courteous, professional and outstanding, further enhances the breakfast experience, making the meal enjoyable and stress-free. Guests have highlighted particular staff members for their excellent and friendly service, especially those crafting omelettes at the hot grill. The breakfast also includes vegetarian options and some reviews note the pleasant ambiance of the dining area.
Though the breakfast quality and service received favorable reviews, several guests pointed out the high cost, suggesting it should be complementary given its price. A few expressed dissatisfaction with the temperature and variety of the food, while others found it routine if staying multiple days.
Overall, despite a few drawbacks related to cost and occasional service lapses, the breakfast at DoubleTree Suites by Hilton Hotel Philadelphia West largely impresses with its delicious offerings and dedicated staff.
Dinner
Rooms
However, the property shows its age in several aspects. Many guests report that the rooms are somewhat dated with old carpets and furniture and some areas may need better upkeep. Issues mentioned include loud air conditioning units, dusty carpets, broken fixtures and occasional unpleasant smells. Several comments also point out that the rooms and hallways could benefit from more thorough cleaning.
The hotel's lobby receives positive remarks for its cleanliness and welcoming environment and the staff is often described as friendly and accommodating. The convenient location and extensive parking availability contribute to the overall positive aspects of staying here.
Despite the downsides regarding room maintenance and noise, the general sentiment is that the hotel's large and comfortable rooms, combined with solid amenities and friendly service, provide a reasonable and pleasant experience for most guests.
Beds
However, there were inconsistencies in the comfort levels with some guests finding the beds too soft or the mattresses old and sunken in. The sofa beds, in particular, garnered negative reviews for their discomfort and cleanliness issues, including dirty sheets and even missing bolts. There were also reports of bed bugs and insufficient blankets, which detracted from the overall experience for some guests.
Despite these drawbacks, when the beds were well-kept and up to standard, guests appreciated the comfort and quality they provided. The hotel could benefit from addressing the noted issues to ensure a consistently high level of comfort for all guests.
Cleanliness
While some rooms are reported as clean and comfortable, a recurring theme of insufficient cleaning emerges. Guests frequently noted dirty carpets, stained linens and neglected bathrooms. Specific complaints include dirty and cracked sinks, clogged drains and overall poor housekeeping. The presence of roaches and other insects, along with instances of bed bugs, add to the concerns.
A recurring issue is that bathrooms and bedrooms didn't always meet the expected standard of cleanliness, leaving behind garbage, crumbs and dirty linens. Public areas, including the fitness center and pool, were often described as dirty and there were reports of cloudy pool water.
Despite some positive experiences, guests consistently voiced their dissatisfaction with the general upkeep and dated appearance of the hotel, alongside poor maintenance standards and uncleanliness that detract from the overall experience.
Staff
However, there are notable exceptions to these positive experiences. Some guests have encountered rude and unprofessional behavior from certain staff members, notably at the front desk and within housekeeping. Instances of ineffective communication and a lack of responsiveness to guests' requests have also been reported. Despite these issues, the majority of interactions appear to be pleasant with most staff members being described as friendly and welcoming, contributing positively to the overall stay.
In essence, while the DoubleTree Suites staff often receive accolades for their friendly and accommodating nature, there are sporadic instances of dissatisfaction that potential guests should be aware of.
Wi-Fi
The hotel does have a few areas that need improvement beyond the WiFi. Guests have noted the absence of essential information sheets in the rooms, such as TV guides and phone info, as well as a lack of USB ports and sufficient electrical outlets. These factors can detract from an otherwise relaxing stay. Despite these issues, guests looking for a place to stay in the area may still find other aspects of the hotel to their liking.
Gym
Pool
Another frequent complaint was the limited pool hours, closing as early as 8 PM, which many found inconvenient. Additionally, instances of the pool being temporarily closed and groups being loud and rude in the pool area detracted from the experience for some guests. Despite these recurring issues, several guests were pleasantly surprised by their overall experience with the pool.
Family
The property is well-suited for large families with amenities that accommodate the needs of both parents and kids. The family rooms are a notable feature, providing space for children to run around and enjoy their stay. However, it's important to be aware of mixed feedback regarding the cleanliness and maintenance of the rooms and common areas; some guests have reported unclean rooms and dated, unsustainable carpets.
Despite these issues, the overall atmosphere and range of activities nearby make it a great choice for a family visit. Guests appreciate the hotel for its family-friendliness and convenient facilities, making it a solid option for those traveling with children.
4 Star
The indoor pool receives positive remarks, indicating it is a well-maintained and enjoyable amenity. Despite these positives, reviews also mention that the hotel facilities show signs of age and wear and some minor maintenance issues are apparent. This is somewhat at odds with expectations for a four-star hotel. Moreover, several reviews note the rooms could benefit from updates, especially considering the high price point. Overall, while the decor and service can provide a lovely stay, there is room for improvement in terms of maintenance and value for money.
Business
Indoor Pool
Yes, DoubleTree Suites by Hilton Hotel Philadelphia West has pool(s) that belong to one or more of the following categories: Indoor Pool.
No, a spa isn't available at DoubleTree Suites by Hilton Hotel Philadelphia West.
Yes, DoubleTree Suites by Hilton Hotel Philadelphia West welcomes dogs.
Yes, parking facilities are available at DoubleTree Suites by Hilton Hotel Philadelphia West.
Yes, DoubleTree Suites by Hilton Hotel Philadelphia West has a gym.
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