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Summary of reviewsHoliday Inn Express St. Albans by IHG is favored for its strategic location, providing easy access to the highway and neighboring cities, including proximity to the Canadian-American border. This convenience makes it ideal for international travelers, professionals attending business in the area, and guests visiting family. Its location also benefits sports enthusiasts and visitors heading to local events, with nearby amenities enhancing its appeal.
Reviews of the breakfast experience are mixed. Some guests appreciate the variety and quality, finding it sufficient for early starts and activities, while others note a need for improvement in the selection and freshness of items.
Room accommodations at the hotel receive praise primarily for cleanliness, with many guests highlighting rooms with fireplaces as particularly cozy. Although some guests mention concerns about room size and outdated furniture, the hotel’s ongoing renovations hold promise for future improvements.
Cleanliness is generally upheld, with numerous guests valuing the modern and well-maintained facilities. Staff's friendliness and professionalism further enhance the positive experience, making guests feel welcomed and cared for. However, some inconsistencies in room upkeep and maintenance need addressing, along with issues like air conditioning noise and thin walls, to ensure a consistently comfortable stay.
Overall, Holiday Inn Express St. Albans distinguishes itself with exceptional service provided by its staff. From the front desk to breakfast service, team members consistently go above and beyond to fulfill guest needs, contributing significantly to a pleasant and personalized stay experience.
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