Sails Port Macquarie by Rydges
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Summary of reviewsSails Port Macquarie by Rydges is highly regarded for its prime location, offering easy access to shops, restaurants, clubs and the marina. The beautiful waterfront setting with breathtaking views of the marina and river is frequently praised, providing a tranquil retreat despite the central location. The well-maintained and landscaped grounds, clean facilities and spacious rooms further enhance the guests' experience. The hotel is ideal for families and couples alike with guests often highlighting the friendly and helpful staff.
The breakfast at the hotel offers a range of fresh and tasty options at a reasonable price with exceptional coffee and attentive morning staff. However, some guests found the buffet limited and noted issues with value and temperature of the food. The dinner experience is generally positive with high-quality dishes and beautiful presentations, though the menu's variety and high prices were points of concern for some guests.
Rooms are typically spacious, clean and comfortable with modern amenities and charming views. However, a need for updates and maintenance in certain rooms has been noted, including issues like peeling paint and worn-out carpets. Cleanliness is generally a strength with most areas being spotlessly clean, though occasional lapses have been reported.
The staff's friendliness and professionalism are consistently praised, particularly the breakfast team. However, there were instances where guests encountered less satisfactory interactions with certain staff members. The hotel’s wifi receives mixed reviews with some guests enjoying strong connectivity while others faced significant issues.
The pool area is a standout feature, described as beautiful, relaxing and well-maintained with a heated pool appreciated year-round. The tennis courts are a valued recreational facility, particularly for families with children.
Parking is convenient and secure, though the additional cost and occasional scarcity during events are noted as drawbacks. The hotel's family-friendly amenities, including comfortable family rooms and kid-friendly play areas, make it an excellent choice for families. Finally, the beds are often highlighted for their exceptional comfort, enhancing the overall positive experience at Sails Port Macquarie by Rydges.
Categories
The breakfast at the hotel offers a range of fresh and tasty options at a reasonable price with exceptional coffee and attentive morning staff. However, some guests found the buffet limited and noted issues with value and temperature of the food. The dinner experience is generally positive with high-quality dishes and beautiful presentations, though the menu's variety and high prices were points of concern for some guests.
Rooms are typically spacious, clean and comfortable with modern amenities and charming views. However, a need for updates and maintenance in certain rooms has been noted, including issues like peeling paint and worn-out carpets. Cleanliness is generally a strength with most areas being spotlessly clean, though occasional lapses have been reported.
The staff's friendliness and professionalism are consistently praised, particularly the breakfast team. However, there were instances where guests encountered less satisfactory interactions with certain staff members. The hotel’s wifi receives mixed reviews with some guests enjoying strong connectivity while others faced significant issues.
The pool area is a standout feature, described as beautiful, relaxing and well-maintained with a heated pool appreciated year-round. The tennis courts are a valued recreational facility, particularly for families with children.
Parking is convenient and secure, though the additional cost and occasional scarcity during events are noted as drawbacks. The hotel's family-friendly amenities, including comfortable family rooms and kid-friendly play areas, make it an excellent choice for families. Finally, the beds are often highlighted for their exceptional comfort, enhancing the overall positive experience at Sails Port Macquarie by Rydges.
Resort with Swimming Pool
This 4.5-star waterfront hotel features a heated pool with private cabanas, a restaurant and bar, and lush gardens. It offers a sophisticated bayside location with Hampton's design, creating a relaxing and rejuvenating atmosphere.
Heated Pool Outdoor Pool
Accessible Resort
This resort is mentioned as having accessible rooms or apartments available.
Resort with Tennis Courts
Located on Pelican Bay, this resort features rooms with water views and access to tennis courts. The location near the Hastings River and Marina provides a scenic and relaxing atmosphere.
Resort with Outdoor Pool
Guests can enjoy a stunning outdoor heated swimming pool and spa, surrounded by private cabanas. The pool area overlooks the beautiful Hastings River.
Resort with EV Charging Stations
Resort near Golf Courses
Resort for Honeymoon
Family Friendly Resort
Romantic Resort
Business Resort
5-Star Resort
Resort with Heated Pool
Guest Reviews
Sails Port Macquarie by Rydges enjoys a prime location that guests consistently rave about. Positioned conveniently next to shops, restaurants, clubs and the marina, it offers an ideal base for exploring the area. The hotel is beautifully set by the water, providing breathtaking views of the marina and river. Whether it's an easy walk to the bustling CBD, a short cab ride to local eateries or a relaxing stroll by the coastline, guests find the accessibility of the location impeccable.
The surroundings are not only visually pleasing but also peaceful, allowing for a tranquil retreat despite being central to various attractions. Families appreciate the proximity to cafes and shops, while couples delight in the picturesque sunsets and serene ambiance. The beautifully landscaped grounds, clean facilities and spacious, comfortable rooms enhance the overall appeal. Additionally, the hotel's convenient position makes it an excellent choice for tourists looking to embark on day trips or anyone stopping over on the way to Sydney.
Guests also commend the friendly and helpful staff, further amplifying the positive experience. With a great mix of relaxation, convenience and scenic beauty, Sails Port Macquarie by Rydges stands out as a much-loved destination for all kinds of travelers.
The breakfast experience at Sails Port Macquarie by Rydges has received a mixed verdict from guests. Positively, many guests praised the buffet breakfast, highlighting its variety, freshness and reasonable pricing. The breakfast buffet was often described as exceptional, amazing and a great way to start the day with particular emphasis on the lovely food, great views and the well-suited options for children. Some guests found it to be the best buffet breakfast they’ve ever had and commendable value for money.
Additionally, the attentive morning staff and the pleasant restaurant setup garnered favorable remarks and some appreciated the convenience of room service for breakfast. The coffee received specific commendations for being very good.
However, there were several recurring criticisms. A notable number of guests mentioned that the breakfast wasn’t included in the rate, adding extra cost to their stay. In some instances, the buffet breakfast was considered limited in variety and not matching the standards expected of an expensive hotel. Complaints about cold food when it should have been hot, slow service and high prices were frequent. Some guests found the breakfast average or below expectations with a few describing it as poor or terrible. Despite the reviews' differing opinions, it can be inferred that while the breakfast at Sails Port Macquarie by Rydges has its strengths, it may leave room for improvement in consistency and offering better value.
Sails Port Macquarie by Rydges offers a mixed dining experience with standout positives and some areas needing improvement. The hotel's restaurant garners praise for the quality of its dishes, particularly the lamb shoulder and slow roasted options, which many guests found delicious and recommend highly. The food presentation is frequently noted as beautiful and the service from restaurant staff is often described as lovely and attentive. Diners also appreciate the scenic water views and elegantly refurbished surroundings, contributing to an enjoyable dining ambiance.
While the restaurant's food is generally rated as good to excellent, some guests feel it lacks variety and can become tiresome for extended stays. The menu's expensive nature particularly stands out with several mentioning high prices that don't always correspond to the perceived value, especially with additional costs for sides and drinks. A few guests also mention issues with room service, describing it as cold or not up to par and the inconvenience of dinners not being available without prior reservation.
Despite these drawbacks, others find the restaurant a highlight of their stay, complemented by an inviting bar area. However, it's apparent that the experience can vary widely with service speed and meal consistency noted as factors that could benefit from improvement. Overall, the restaurant at Sails Port Macquarie by Rydges is appreciated for its high-quality meals and pleasant environment, although its pricing and limited menu options can detract from the overall dining enjoyment.
The rooms at Sails Port Macquarie by Rydges offer a mix of experiences. Many guests praise the spaciousness and cleanliness, highlighting the comfort of the beds and the charming views from various vantage points, including gardens, the marina and the pool area. Modern amenities and tasteful furnishings contribute positively to the overall atmosphere, making some rooms feel very welcoming and comfortable.
However, it appears that some rooms could benefit from updates and maintenance. Several guests noted that certain rooms felt dated with issues like peeling paint, musty smells and worn-out carpets detracting from their experience. Maintenance concerns such as broken fixtures and inefficient air conditioning were also mentioned, indicating a need for better upkeep in some areas.
Despite these drawbacks, the majority of the reviews suggest that the rooms are generally pleasant with large, comfortable spaces and pleasing aesthetics. Upgrades and punctual room service seem to enhance the stay for visitors, particularly those lucky enough to secure rooms with stunning views or direct pool access.
Overall, while the rooms vary in condition and modernity, many guests find them satisfactory and comfortable for their visits with the picturesque views and room size being standout features.
At Sails Port Macquarie by Rydges, guests frequently highlight the exceptional comfort of the beds as a standout feature of their stay. The majority of reviews praise the beds for being comfortable, often describing them as super comfy, very comfortable or even the most comfortable they've ever experienced in a hotel. King beds, in particular, received high marks for their comfort with many guests noting their size as an added bonus.
However, a few guests did express concerns about the softness of the mattresses with some finding them too soft or occasionally uncomfortable. Despite these few negative remarks, the general consensus leans heavily towards satisfaction with the bed quality, often complemented by the comfort of the pillows.
Overall, the hotel seems to maintain a high standard for bed and sleeping comfort, contributing positively to the guests' overall experience.
Sails Port Macquarie by Rydges presents a generally positive picture regarding cleanliness with a majority of reviews highlighting the hotel's high standards in this area. Guests frequently describe the rooms and common areas as exceptionally clean, using phrases like spotlessly clean and very clean. The pool area and public spaces such as the lobby are also noted for their cleanliness, contributing to an overall pleasant stay.
However, there are notable exceptions. Some guests reported serious cleanliness issues, including dirty rooms, unclean bathrooms and leftover dirty towels from previous occupants. There are mentions of dirt marks on the walls, sticky carpets and instances of neglected maintenance. One particularly disturbing review cited a bloody headboard, indicating lapses in thorough room cleaning.
Despite these negative experiences, many visitors praised the consistently clean and modern facilities, the clean pool and the helpful staff. It seems that while Sails Port Macquarie by Rydges generally maintains high cleanliness standards, occasional lapses have affected some guests' stay. The majority of reviews, however, suggest that guests can generally expect a clean and well-maintained environment.
Visitors to Sails Port Macquarie by Rydges generally commend the staff for being friendly, welcoming and helpful. Numerous guests have highlighted the staff’s engaging nature, particularly appreciating the breakfast team. Guests often describe the staff as lovely, courteous and professional, enhancing their overall stay experience. The receptionists received mixed feedback with some praising their helpfulness and others suggesting room for improvement in friendliness.
The staff have been noted for accommodating additional requests and providing excellent customer service. Instances of great service were specifically mentioned with individual staff members like Levi and Christo receiving special recognition for their efforts.
Despite the overwhelmingly positive feedback, there were a few criticisms. Some guests encountered rudeness and indifferent attitudes from certain staff members and a few noted that the reception team could improve their friendliness. Additionally, service speed and attentiveness of the bar staff were mentioned as areas needing enhancement.
Overall, the positive interactions with the hotel staff contribute significantly to the guests’ enjoyable experiences at Sails Port Macquarie by Rydges.
Guests of Sails Port Macquarie by Rydges have had mixed experiences with the hotel's wifi. Some were pleased with the wifi signal, stating that it was excellent, making it suitable for essential online activities. However, others found the connectivity inadequate or unreliable with issues such as low bandwidth, no access to the network or the internet not working at all. A few visitors reported that a storm had wiped out the wifi and others mentioned that phone reception was also poor in some areas. The hotel's televisions were another point of contention with comments about outdated models that lacked modern streaming functionalities, although newer smart TVs with access to Netflix were also noted. Boosting wifi coverage around the property, especially in common areas like the bar, was suggested as necessary for those needing to work on the go. Overall, while some guests had a satisfactory experience with the wifi, others faced challenges that impacted their stay.
The pool at Sails Port Macquarie by Rydges is a prominent feature, consistently highlighted by guests for its appeal and quality. Many visitors praise the pool area for being beautiful, lovely and relaxing, often mentioning that it provides a wonderful, inviting atmosphere. The pool's setting is described as perfect with stunning views of the inlet adding to its charm. The heated pool is particularly appreciated during cooler times, making it a favorite for guests year-round.
Guests also commend the cleanliness and maintenance of the pool, noting it as a well-kept and comfortable area to unwind. Families find the pool especially delightful with children often cited as having a fantastic time. The availability of both a pool and a spa adds to the appeal, making it an enjoyable experience for visitors of all ages.
However, some reviews note occasional drawbacks, such as the pool being overcrowded and noisy, particularly due to the presence of children. Cleanliness issues with utensils provided by the pool were also mentioned. Despite these minor inconveniences, the overall consensus points to the pool being a top-class feature of the hotel, contributing significantly to a pleasant stay.
The tennis courts at Sails Port Macquarie by Rydges are a notable feature for guests, particularly appreciated for providing a space for children to expend energy. Several reviews highlight the presence of a nice clay tennis court, adding value to the hotel's recreational offerings. While most mentions are positive with multiple courts available for use, there is a remark about the maintenance of the tennis court and booking procedures, indicating room for improvement in these areas. Overall, the tennis courts contribute positively to the guest experience, complementing the hotel's game rooms, games area and pool.
Sails Port Macquarie by Rydges offers a convenient and secure parking facility onsite with easy access, ensuring guests find it straightforward to park their vehicles. The parking area is well-integrated and includes amenities like EV charging and electronic payment options. There is ample parking space with some mentioning the benefit of having undercover parking, though it is not universally available.
Despite these positives, guests frequently noted the additional $10 per night charge for parking, which some felt was an unnecessary expense, especially when coupled with the hotel's already high accommodation rates. A few found the availability of parking mutable during events, sometimes resulting in the need to park on the street.
Overall, parking at Sails Port Macquarie is generally easy and accessible, though the additional cost has been a common point of contention among guests.
Sails Port Macquarie by Rydges has garnered positive acclaim as a prime destination for families. Its exceptional location and family-oriented amenities make it a standout choice for those traveling with kids. Visitors appreciate the clean and comfortable family rooms, which are conveniently close to various attractions. The hotel features numerous kid-friendly play areas and a pool that excites young guests, making it an ideal venue for a fantastic family holiday.
The property’s family-friendly set-up, beautiful grounds and engaging staff further enhance the experience for visiting families. Overall, Sails Port Macquarie by Rydges proves to be a perfect living space that accommodates the needs of families, ensuring an enjoyable stay for children and adults alike.
Sails Port Macquarie by Rydges delivers a mixed experience in terms of its four-star rating, facilities and services. Guests have appreciated the high-end amenities and described the hotel as having a luxurious feel with common areas that impress at a 4.5-star level. This suggests that the hotel's communal spaces are well-maintained and offer a hint of extravagance.
However, the perception of the rooms and services varies with some feeling that the experience does not quite align with a four-star standard. While certain elements meet the expectations of a four-star facility, others believe the hotel should be rated closer to three stars. There is a consensus that while the hotel offers notable amenities, some aspects such as room service and overall service quality could be enhanced to truly meet the advertised four-star level.
In summary, Sails Port Macquarie by Rydges presents a blend of high-end facilities and inconsistencies that make it a topic for varied opinions regarding its true star rating.
Sails Port Macquarie by Rydges offers a range of accessible features that cater to guests with disabilities. The staff, especially those at reception, are noted for being friendly and helpful. The hotel provides accessible accommodations and rooms designed for the elderly, ensuring there are no stairs to navigate, making accessibility straightforward for older guests. Moreover, the outdoor pool is accessible, though some reviews mentioned issues with the disabled shower causing the bathroom floor to become wet. Overall, the hotel strives to ensure a comfortable stay for guests requiring accessibility features.
Sails Port Macquarie by Rydges offers guests a variety of ways to enjoy their stay, particularly when it comes to leisure and relaxation. The hotel features a heated pool, ideal for those colder months and providing a comfortable swimming experience year-round. Complementing the heated pool are additional amenities such as a spa, hot tub, sauna and an outdoor shower, which contribute to a comprehensive relaxation experience. The heated pool and spa are particularly child-friendly, making it a great choice for family vacations. Overall, the hotel's pool facilities cater well to both adults seeking relaxation and families looking for enjoyable activities.
The outdoor pool at Sails Port Macquarie by Rydges impresses with its excellent and beautiful setting. It boasts a fantastic temperature, making it ideal for a refreshing dip. The pool's size is commendable, stretching to 25 meters and is complemented by a relaxing hot tub and jacuzzi. Guests frequently highlight the pool area's cleanliness and overall appeal. The convenience of having a bar and restaurant in the outdoor area adds to the charm, offering an enjoyable and relaxing atmosphere by the poolside. Overall, the outdoor pool area provides a delightful experience for guests seeking relaxation and leisure.
Sails Port Macquarie by Rydges consistently impresses guests with its beautifully presented aesthetics and modern feel. Described as a beautiful hotel, it exudes a luxurious ambiance and maintains a spotlessly clean environment. Guests often reference the luxury resort experience, noting that it offers a 5-star feel without an extravagant cost. Many have enjoyed the opportunity to relax in a deluxe suite, experiencing luxury service that enhances the overall stay. While some guests believe the luxury tag is not entirely justified given the price, the general sentiment remains overwhelmingly positive. The combination of beautiful surroundings, luxurious touches and excellent vibes makes it a memorable destination for a luxury stay.
Sails Port Macquarie by Rydges is an ideal choice for those seeking a romantic getaway. The beautiful property is set in an idyllic location, perfect for a relaxing and intimate retreat for couples. Many guests have celebrated significant milestones such as engagements, anniversaries and honeymoons, highlighting the hotel's appeal for special occasions. While some guests expressed dissatisfaction with issues like overbooking on Valentine's night and lack of attentive service, the overall sentiment reflects a serene and picturesque environment conducive to romance and relaxation.
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Location
The surroundings are not only visually pleasing but also peaceful, allowing for a tranquil retreat despite being central to various attractions. Families appreciate the proximity to cafes and shops, while couples delight in the picturesque sunsets and serene ambiance. The beautifully landscaped grounds, clean facilities and spacious, comfortable rooms enhance the overall appeal. Additionally, the hotel's convenient position makes it an excellent choice for tourists looking to embark on day trips or anyone stopping over on the way to Sydney.
Guests also commend the friendly and helpful staff, further amplifying the positive experience. With a great mix of relaxation, convenience and scenic beauty, Sails Port Macquarie by Rydges stands out as a much-loved destination for all kinds of travelers.
Breakfast
Additionally, the attentive morning staff and the pleasant restaurant setup garnered favorable remarks and some appreciated the convenience of room service for breakfast. The coffee received specific commendations for being very good.
However, there were several recurring criticisms. A notable number of guests mentioned that the breakfast wasn’t included in the rate, adding extra cost to their stay. In some instances, the buffet breakfast was considered limited in variety and not matching the standards expected of an expensive hotel. Complaints about cold food when it should have been hot, slow service and high prices were frequent. Some guests found the breakfast average or below expectations with a few describing it as poor or terrible. Despite the reviews' differing opinions, it can be inferred that while the breakfast at Sails Port Macquarie by Rydges has its strengths, it may leave room for improvement in consistency and offering better value.
Dinner
While the restaurant's food is generally rated as good to excellent, some guests feel it lacks variety and can become tiresome for extended stays. The menu's expensive nature particularly stands out with several mentioning high prices that don't always correspond to the perceived value, especially with additional costs for sides and drinks. A few guests also mention issues with room service, describing it as cold or not up to par and the inconvenience of dinners not being available without prior reservation.
Despite these drawbacks, others find the restaurant a highlight of their stay, complemented by an inviting bar area. However, it's apparent that the experience can vary widely with service speed and meal consistency noted as factors that could benefit from improvement. Overall, the restaurant at Sails Port Macquarie by Rydges is appreciated for its high-quality meals and pleasant environment, although its pricing and limited menu options can detract from the overall dining enjoyment.
Rooms
However, it appears that some rooms could benefit from updates and maintenance. Several guests noted that certain rooms felt dated with issues like peeling paint, musty smells and worn-out carpets detracting from their experience. Maintenance concerns such as broken fixtures and inefficient air conditioning were also mentioned, indicating a need for better upkeep in some areas.
Despite these drawbacks, the majority of the reviews suggest that the rooms are generally pleasant with large, comfortable spaces and pleasing aesthetics. Upgrades and punctual room service seem to enhance the stay for visitors, particularly those lucky enough to secure rooms with stunning views or direct pool access.
Overall, while the rooms vary in condition and modernity, many guests find them satisfactory and comfortable for their visits with the picturesque views and room size being standout features.
Beds
However, a few guests did express concerns about the softness of the mattresses with some finding them too soft or occasionally uncomfortable. Despite these few negative remarks, the general consensus leans heavily towards satisfaction with the bed quality, often complemented by the comfort of the pillows.
Overall, the hotel seems to maintain a high standard for bed and sleeping comfort, contributing positively to the guests' overall experience.
Cleanliness
However, there are notable exceptions. Some guests reported serious cleanliness issues, including dirty rooms, unclean bathrooms and leftover dirty towels from previous occupants. There are mentions of dirt marks on the walls, sticky carpets and instances of neglected maintenance. One particularly disturbing review cited a bloody headboard, indicating lapses in thorough room cleaning.
Despite these negative experiences, many visitors praised the consistently clean and modern facilities, the clean pool and the helpful staff. It seems that while Sails Port Macquarie by Rydges generally maintains high cleanliness standards, occasional lapses have affected some guests' stay. The majority of reviews, however, suggest that guests can generally expect a clean and well-maintained environment.
Staff
The staff have been noted for accommodating additional requests and providing excellent customer service. Instances of great service were specifically mentioned with individual staff members like Levi and Christo receiving special recognition for their efforts.
Despite the overwhelmingly positive feedback, there were a few criticisms. Some guests encountered rudeness and indifferent attitudes from certain staff members and a few noted that the reception team could improve their friendliness. Additionally, service speed and attentiveness of the bar staff were mentioned as areas needing enhancement.
Overall, the positive interactions with the hotel staff contribute significantly to the guests’ enjoyable experiences at Sails Port Macquarie by Rydges.
Wi-Fi
Pool
Guests also commend the cleanliness and maintenance of the pool, noting it as a well-kept and comfortable area to unwind. Families find the pool especially delightful with children often cited as having a fantastic time. The availability of both a pool and a spa adds to the appeal, making it an enjoyable experience for visitors of all ages.
However, some reviews note occasional drawbacks, such as the pool being overcrowded and noisy, particularly due to the presence of children. Cleanliness issues with utensils provided by the pool were also mentioned. Despite these minor inconveniences, the overall consensus points to the pool being a top-class feature of the hotel, contributing significantly to a pleasant stay.
Tennis
Parking
Despite these positives, guests frequently noted the additional $10 per night charge for parking, which some felt was an unnecessary expense, especially when coupled with the hotel's already high accommodation rates. A few found the availability of parking mutable during events, sometimes resulting in the need to park on the street.
Overall, parking at Sails Port Macquarie is generally easy and accessible, though the additional cost has been a common point of contention among guests.
Family
The property’s family-friendly set-up, beautiful grounds and engaging staff further enhance the experience for visiting families. Overall, Sails Port Macquarie by Rydges proves to be a perfect living space that accommodates the needs of families, ensuring an enjoyable stay for children and adults alike.
4 Star
However, the perception of the rooms and services varies with some feeling that the experience does not quite align with a four-star standard. While certain elements meet the expectations of a four-star facility, others believe the hotel should be rated closer to three stars. There is a consensus that while the hotel offers notable amenities, some aspects such as room service and overall service quality could be enhanced to truly meet the advertised four-star level.
In summary, Sails Port Macquarie by Rydges presents a blend of high-end facilities and inconsistencies that make it a topic for varied opinions regarding its true star rating.
Accessible
Heated Pool
Outdoor Pool
Luxury
Romantic
Yes, Sails Port Macquarie by Rydges has pool(s) that belong to one or more of the following categories: Heated Pool, Outdoor Pool.
No, a spa isn't available at Sails Port Macquarie by Rydges.
No, Sails Port Macquarie by Rydges doesn't allow dogs.
No, parking facilities aren't available at Sails Port Macquarie by Rydges.
No, Sails Port Macquarie by Rydges doesn't have a gym.
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