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Summary of reviewsIntercity Porto Alegre Cidade Baixa enjoys high praise for its exceptional location, perfectly situated near the lively bars, restaurants and key landmarks of Cidade Baixa. This central positioning allows guests to easily explore Porto Alegre's downtown, the historic center, Farroupilha Park and the waterfront. Accessibility to the airport and convenient transportation options make it ideal for both leisure and business travelers. Despite some concerns about nighttime safety in surrounding areas, the hotel's strategic location and tranquil atmosphere are significant highlights.
The breakfast experience is lauded for its quality, variety and the added perk of a stunning panoramic city view from the top floor. Guests appreciate the abundant options including fresh fruits, breads, cakes, juices and excellent coffee, though minor improvements in organization and variety for dietary restrictions are suggested.
Dinner services receive mixed reviews with commendations for the price-quality ratio and room service efficiency, but criticisms focus on limited menu options, inconsistent service and specific dish quality. Despite these issues, nearby dining alternatives offer additional convenience.
Rooms are described as clean, spacious and comfortable, equipped with modern amenities and good room service. While some guests report small bathrooms and occasional maintenance problems, the overall value and comfort are appreciated.
Cleanliness generally meets guest expectations with many celebrating the hotel's tidy state and well-maintained facilities. However, inconsistencies like dirty rooms upon arrival and inadequate cleaning schedules are noted.
Staff receive commendations for their helpfulness, attentiveness and professionalism, though some guests experience unfriendliness and inefficiency. Named staff members often receive praise for exceptional service.
Wi-Fi performance varies; while many find it reliable and fast, others experience frequent connectivity issues. The gym, offering a scenic city view and 24-hour access, needs better maintenance and equipment upgrading to meet guest expectations.
Parking, managed externally and costing R$32 per night, is convenient and secure but the extra cost and lack of direct hotel access are frequent complaints.
Families find the hotel particularly accommodating with options like integrating two rooms and highchairs for younger guests. Positive feedback highlights room layouts and infrastructure suited for both children and the elderly, despite minor inconveniences like a lack of face towels.
Finally, the beds receive mixed feedback; many enjoy comfortable and clean bedding, but issues with mattress quality and insufficient bedding are mentioned.
Overall, Intercity Porto Alegre Cidade Baixa offers a favorable location, excellent breakfast and comfortable accommodations with attentive staff contributing to a positive guest experience, though there are areas for improvement in dining services, cleanliness consistency and specific amenities. Show more
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Categories
Hotel Taking Steps Towards Sustainability
This hotel is mentioned in a list of hotels in Porto Alegre that are taking steps towards sustainability.
Family Friendly Hotel
This hotel offers family-friendly amenities.
Dog Friendly Hotel
This hotel is a pet-friendly option, providing necessary accommodations for guests with dogs. It offers a welcoming environment for both guests and their pets.
Business Hotel
The hotel is known for its superb breakfast. It is well-located in the Cidade Baixa area. It provides easy access to local businesses and attractions.
Hotel with Parking
This hotel offers hotel-owned, secure, and private parking on-site, with valet parking services available for a daily fee.
Hotel with Gym
Provides a fitness center. It's a solid choice for those seeking a convenient location and fitness facilities.
4-Star Hotel
This hotel is situated in the vibrant Cidade Baixa area. It provides modern accommodations and easy access to cultural and entertainment venues.
Accessible Hotel
Room Types
Standard Double - 1 Queen BedThe double room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. The double room offers a wardrobe, a safe deposit box, parquet floors, a flat-screen TV, as well as city views. The unit has 1 bed.
Standard Twin - 2 Single BedsThe twin room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. The twin room offers a flat-screen TV, a wardrobe, a safe deposit box, parquet floors as well as city views. The unit has 2 beds.
Luxo Casal - 1 Cama QueenThe double room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.
Luxo Twin - 2 Camas SolteiroThe twin room offers air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The twin room features a flat-screen TV, a wardrobe, a safe deposit box, parquet floors as well as city views. The unit offers 2 beds.
Premium Double - 1 Queen BedThe air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features a flat-screen TV, a minibar, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Premium Twin - 2 Single BedsThe air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers a flat-screen TV, a minibar, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.
Standard Triple - 3 Single BedsThe triple room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The triple room offers a flat-screen TV, a wardrobe, a safe deposit box, parquet floors as well as city views. The unit offers 3 beds.
Standard Triple - 1 Queen Bed and 1 Single BedThe triple room offers air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. The triple room features a wardrobe, a safe deposit box, parquet floors, a flat-screen TV, as well as city views. The unit has 2 beds.
Luxury Superior Triple - 1 Queen Bed and 1 Single BedThe triple room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. The unit has 2 beds.
Standard PwD Disability Access - 1 Queen BedThe double room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The double room offers a wardrobe, a safe deposit box, parquet floors, a flat-screen TV, as well as city views. The unit offers 1 bed.
Luxury Superior Quadruple - 1 Queen Bed and 2 Single BedsThe family room provides air conditioning, a minibar, as well as a private bathroom featuring a shower and a hairdryer. The family room offers a wardrobe, a safe deposit box, parquet floors, a flat-screen TV, as well as city views. The unit offers 3 beds.
Queen SuiteThe air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite features a flat-screen TV, a minibar, a wardrobe, a safe deposit box as well as city views. The unit has 1 bed.
Guest Reviews
8.2
Very Good
Location
Intercity Porto Alegre Cidade Baixa boasts an exceptional location that highly satisfies guests across various aspects. Nestled near the lively bars and restaurants of Cidade Baixa, this modern and clean hotel offers guests both the convenience of proximity and a tranquil atmosphere. The central positioning allows easy access to Porto Alegre's downtown and key landmarks, making it ideal for exploring the historic center, Farroupilha Park and waterfront.
Guests highlighted the ease of getting to the airport and navigating the city, either by foot, public transport or taxi/Uber. Despite some concerns about safety in certain surrounding areas at night, the hotel's proximity to Parques, the University and the bustling nightlife ensures plenty of activities within walking distance.
Moreover, the excellent breakfast, thorough room cleaning and comfortable accommodations make it a highly recommended option. Whether for business or leisure, Intercity Porto Alegre Cidade Baixa's strategic location, combined with a dedicated staff and great cost-benefit, makes it a favored choice for travelers.
Breakfast
The breakfast experience at Intercity Porto Alegre Cidade Baixa receives a largely positive reception from guests, highlighted as a significant aspect of their stay. Reviewers consistently praised the quality and variety of the breakfast, using terms like "excellent," "wonderful," and "exceptional" to describe it. The breakfast is served on the top floor, offering guests not only a meal but also a stunning panoramic view of the city, making the experience even more pleasant.
Guests appreciate the abundant options including fresh fruits, breads, cakes and juices with particular mentions of the coffee being "great" and "fantastic." There are also gluten-free options available upon request, which adds to the inclusiveness of the menu. The breakfast hours are noted to be flexible and the breakfast team receives commendation for their attentiveness and efficient service.
However, some reviewers noted areas for improvement. Criticisms included the occasional lack of organization, crowded breakfast areas leading to occasional long waits and a need for more variety, particularly in terms of options for specific dietary restrictions. Some found the breakfast to be repetitious if staying for multiple days.
In summary, the breakfast at Intercity Porto Alegre Cidade Baixa generally exceeds guest expectations with its high quality, variety and the added bonus of a beautiful city view, though there is room for minor improvements in organization and variety to better accommodate all guests.
Dinner
The dinner services at Intercity Porto Alegre Cidade Baixa garner mixed reviews from guests. On the positive side, many diners appreciated the excellent price-quality ratio, highlighting delicious meals and great food quality at both breakfast and dinner engagements. The buffet provided in the evening received commendation for its variety and good quality with room service also noted as reasonably priced and efficient.
However, several guests have pointed out issues that suggest room for improvement. The menu's limited options and the expense of the food were common concerns. Service quality was inconsistent with some diners experiencing long waits, inattentive service and even errors such as forgotten orders. The quality of specific dishes like microwaved fish, raw pizza dough and tasteless burgers left some patrons disappointed. Additionally, logistical problems like the restaurant being closed on certain nights and understaffing further detracted from the dining experience.
Despite the hotel's central location, convenient alternatives for dinner nearby were sparse, compelling some guests to dine in-house, where service varied from pleasant to needing significant improvements. As such, while the hotel has potential and does achieve satisfaction for some guests, addressing the noted concerns could enhance overall guest experience.
Rooms
The rooms at ‘Intercity Porto Alegre Cidade Baixa’ receive a mix of praise and criticism from guests. On the positive side, the rooms are often described as clean, spacious and comfortable, which many guests find to be in line with the photos provided. The beds are typically noted to be cozy with clean bedding and overall room comfort is highly appreciated. Modern amenities, well-maintained facilities and decorative details further enhance the guest experience. Guests appreciate the good room service and pleasant views from some rooms.
However, there are recurring issues that some guests have pointed out. Many reviews mention that the bathrooms are exceptionally small, particularly the shower stalls. Room size can also be a concern with a number of guests finding the rooms too compact. Some rooms have been reported to have issues such as a musty smell, noisy beds and occasional maintenance problems like broken hair dryers, dripping showers or defective locks. Cleanliness standards aren't consistent with some guests noting dirt, flies in the bathroom and unclean sheets.
Despite these downsides, many guests highlight the overall value, cleanliness and comfortable accommodations, making it a reliable choice for many travelers. The hotel's new structure, good location, excellent breakfast and attentive service, particularly in the reception and dining areas, contribute positively to the guest experience.
Beds
The beds at Intercity Porto Alegre Cidade Baixa have garnered a mixture of positive and negative feedback from guests. On the positive side, many visitors found the beds to be generally comfortable with descriptions ranging from good beds to wonderfully soft and extremely comfortable beds. Cleanliness also stands out, as several reviews mention clean sheets and well-maintained bed linens. The quality of the pillows and bedding was frequently praised, contributing to a good night's sleep for many.
However, not all experiences were favorable. Some guests pointed out issues such as concave mattresses, beds that were too soft or too hard and even instances of worn-out or broken beds. There were comments about missing mattress covers and insufficient bedding, which detracted from the overall comfort. Additionally, some reviews mentioned that the beds were noisy or lacked stability and there were complaints about the quality of mattresses and pillows.
Overall, while many guests appreciated the comfortable and clean beds, there are noted areas for improvement, particularly regarding bed stability and mattress conditions.
Cleanliness
Intercity Porto Alegre Cidade Baixa receives mixed feedback regarding its cleanliness with numerous guests praising the overall cleanliness of the hotel and rooms. Many highlight that the rooms are very clean, well-maintained and comfortable, often mentioning impeccable and excellent cleaning standards. The common areas and facilities are typically noted as clean and organized, enhancing the pleasant atmosphere of the hotel.
Despite these positives, some guests express disappointment with specific aspects of cleanliness. Common issues include dirty rooms upon arrival, moldy bathroom grout and inadequate cleaning of rooms and bathrooms. A few reviews mention finding hair strands, dirt and flies in the rooms. There are also comments about housekeeping services being insufficient with cleaning schedules being inconvenient and cleaning not meeting expectations at times.
Overall, while many guests appreciate the cleanliness and tidy state of the hotel, there are notable areas for improvement, particularly regarding the thoroughness and consistency of cleaning services.
Staff
Intercity Porto Alegre Cidade Baixa hotel staff receive a mix of feedback from guests. On the positive side, many guests commend the team for being sensational, helpful and attentive. They appreciate the supportive and kind nature of the staff with several mentions of politeness and professionalism. This includes excellent customer service, friendly receptionists and very efficient team members. Specific employees like Walter, Cintia, Luciano and Marcelo were highlighted for their attentiveness and clear communication. The organization and impeccable cleanliness of the hotel were also noted positively.
However, there are criticisms as well. Issues such as unfriendly and unhelpful behavior from some staff members, particularly at reception, have been reported. Guests experienced slow check-in processes and a general lack of charisma from certain employees. Some guests mentioned special occasions were poorly managed and a few wait staff were described as cold or inattentive. Despite these issues, the overall sentiment leans towards an appreciation of the friendly, attentive and helpful nature of the majority of the hotel staff.
Wi-Fi
The Wi-Fi at Intercity Porto Alegre Cidade Baixa receives mixed feedback from guests. Many praise the service, noting that the Wi-Fi works very well and provides a good speed with some even describing it as perfect and very fast. Some guests found that the Wi-Fi fully met their needs and had no significant issues to report. On the other hand, several reviews highlight frequent connectivity problems, describing the internet as unstable, slow and frequently down. There are mentions of the Wi-Fi being impossible to use, very poor and terrible. Some guests reported spotty internet signal and dropouts, particularly in the rooms. Factors like the bedroom TV not being connected to Wi-Fi and needing to change rooms added to their dissatisfaction. While some managed to resolve initial Wi-Fi issues with the help of reception, the overall experience with the internet service varies significantly among guests.
Gym
Intercity Porto Alegre Cidade Baixa offers a gym that presents a mixed experience for its guests. Positively, the gym is located on the top floor, offering an excellent view of the city which enhances the workout atmosphere. It is open 24 hours, making it accessible for guests at any time. However, several reviews indicate that while the gym is relatively good and well-equipped, it also suffers from significant drawbacks.
Many guests have noted that the gym could be better maintained and equipped. There are broken and outdated pieces of equipment with some highlighting that out of the available treadmills, multiple ones are frequently out of order. The space itself is described as small with limited machines and an insufficient range of dumbbells, making it challenging to get a comprehensive workout.
Noise is another issue with guests mentioning weights hitting the floor early in the morning. Additionally, there's no drinking water available in the gym, which is a common expectation for such facilities. Overall, while the gym at Intercity Porto Alegre Cidade Baixa offers some amenities and a great view, there are significant areas that require improvement to meet guests' expectations fully.
Parking
The parking situation at Intercity Porto Alegre Cidade Baixa garners mixed reviews from guests with a significant focus on the additional cost and external management of the parking services. The parking is outsourced, situated conveniently close to the hotel and charges a fee of R$32 per night. Many guests find the parking area safe, well-structured and ample, appreciating its proximity to the hotel entrance.
However, the cost of parking is a major point of contention. Numerous guests express dissatisfaction with the high fees, feeling that the cost should either be lower or included in the room rate. Some guests mention difficulties with access and the inconvenience of having to leave the hotel to get to the garage. Others note that the garage does not directly connect to the hotel, which can be confusing and inconvenient.
Despite these issues, those who used the parking generally found it secure and adequate for their needs. While the efficient and attentive staff help mitigate some of the inconveniences related to parking, the extra cost and outsourced management remain frequent complaints. Overall, while the parking is functional and secure, it could benefit from better integration with the hotel facilities and more transparent pricing.
Family
Intercity Porto Alegre Cidade Baixa emerges as an excellent choice for families traveling with children. Its standout feature is the option to integrate two bedrooms into one, which proves perfect for larger families looking for a comfortable stay. Many reviewers appreciated the family-friendly environment, noting that the hotel's infrastructure and room layouts are particularly well-suited for both young children and the elderly.
The breakfast options received consistent praise, providing ample variety to satisfy diverse tastes. Families specifically highlighted the double and triple room setups with some rooms offering two bathrooms, ensuring convenience and comfort. The highchair availability, though mentioned as a limited resource, indicates a preparedness to cater to younger guests.
Overall, Intercity Porto Alegre Cidade Baixa is described as a family-friendly hotel that successfully meets the needs of travelers with children, contributing to positive family experiences. Although there were minor drawbacks, such as the occasional lack of face towels and a frustrating room allocation for some, the hotel's overall environment and amenities make it a strong recommendation for family travel.
4 Star
Intercity Porto Alegre Cidade Baixa enjoys a prime location and is often praised for its solid staff and great cost-benefit ratio. Guests frequently highlight the reasonable pricing, making it a good choice for budget-conscious travelers seeking a comfortable stay. While the hotel boasts certain qualities that align with four-star standards, such as relatively good comfort and facilities, there are significant opinions suggesting it falls short of the full four-star experience.
Some aspects like the soundproofing and amenities are noted to be lacking and the service could use improvement to meet higher expectations. The breakfast is considered overpriced by some, although the overall costs remain low for a hotel in this category. Despite these shortcomings, many guests find the hotel meets their expectations within its class, providing a satisfactory stay for the cost.
However, there are comments about the hotel's gradual deterioration due to a lack of maintenance, leading some to believe that it no longer meets the basic requirements of a four-star hotel. It seems the hotel could greatly benefit from some upgrades and better upkeep to truly align with the four-star rating it advertises. Overall, while Intercity Porto Alegre Cidade Baixa has its merits, it might be more accurately described as providing a good cost-benefit ratio rather than a true four-star experience.
Business
Intercity Porto Alegre Cidade Baixa is highly regarded by business travelers for its excellent offerings suited to corporate needs. A consistent highlight is its business-oriented facilities, including a dedicated business center, meeting rooms and conference facilities, making it an ideal choice for those traveling on business. The hotel offers corporate rates and flexible check-in and checkout timings, which contribute to its appeal among professionals.
The rooms are functional and equipped with work desks, providing a conducive environment for work. Additionally, the hotel supports a business-focused suite and a nice environment for homeworking. Many reviewers appreciate the convenience the location offers for commuting in the city center, enhancing agility during business trips.
For those requiring swift administrative processes, the hotel enables check-in and check-out through their app, though there are some reports of slow check-ins. Despite some complaints about noise from other guests, the hotel is generally considered a very good option for short business stays due to its practicality and cost-efficiency. Overall, Intercity Porto Alegre Cidade Baixa is a great option for anyone traveling to the city on business.
Accessible
Intercity Porto Alegre Cidade Baixa receives high marks for its accessibility, making it an excellent choice for guests with disabilities. The hotel's location is a major highlight, being conveniently situated for exploring both downtown Porto Alegre and the waterfront. Tourist spots are easily reachable and the hotel is accessible for walking tours. Guests appreciate the accessible parking options next to the hotel, though some mentioned that parking can be a bit challenging to access.
The property is praised for having accessible rooms and apartments, including wheelchair-accessible options. However, there were a few instances where room changes were needed due to issues like a faulty air conditioner, indicating that room quality can vary. Facilities such as the gym with good treadmills and the accessible breakfast area add to the convenience, though some noted that the breakfast area wasn't entirely wheelchair friendly.
Pets are welcome and the hotel provides accommodations for them, but it should be noted that some found the pet facilities lacking in human amenities. The elevators were reported to be slow and the check-in and check-out process could be faster. Despite these minor drawbacks, the hotel's accessible facilities and comfortable accommodations make it a decent choice for those needing ease of access in Porto Alegre.
Dog Friendly
Intercity Porto Alegre Cidade Baixa stands out as a highly accommodating hotel for guests traveling with pets. Numerous reviews highlight the hotel's pet-friendly policies, which include welcoming dogs and providing specific amenities such as pet beds and feeders. The hotel ensures that pets are well-cared for by offering designated dog areas and even a dog park, making it a good choice for dog owners. Many reviews praise the accessibility of services available for pets. However, there are occasional mentions of dogs barking, which can be expected in a pet-friendly environment. Overall, guests with pets feel very well received and appreciate the thoughtful facilities and services provided for their furry companions.
No, Intercity Porto Alegre Cidade Baixa doesn't have any pool.
No, a spa isn't available at Intercity Porto Alegre Cidade Baixa.
Yes, Intercity Porto Alegre Cidade Baixa welcomes dogs.
Yes, parking facilities are available at Intercity Porto Alegre Cidade Baixa.
Yes, Intercity Porto Alegre Cidade Baixa has a gym.