The Amérian Portal Del Iguazú Hotel consistently garners praise for its exceptional location. Situated at the intersection of Argentina, Brazil and Paraguay, it offers breathtaking views of the Iguazú and Paraná rivers and is conveniently close to Puerto Iguazú's center, affording easy access to local attractions, restaurants and shops. Guests especially appreciate the hotel's scenic beauty with the terrace and pool areas providing serene spots for relaxation and panoramic views.
The breakfast at the hotel is often described as excellent, abundant and varied with a buffet catering to diverse tastes. The helpful and friendly staff in the breakfast area enhance the dining experience. However, some guests feel the selections could be expanded to meet true 5-star standards, mentioning occasional overcrowding and limited fruit and cold cuts.
Dinner at the hotel's restaurant receives mixed reviews. While the food is generally considered delicious and the BBQ exquisite, some guests find the menu limited and the prices high. Suggestions for improving lunch options and refining the overall food quality reflect a few diners' experiences.
The rooms are frequently praised for their cleanliness, spaciousness and impressive views, particularly of the triple border. Comfort is a highlight with super comfortable beds. However, some guests reported issues such as poor soundproofing, musty smells and outdated amenities which slightly detract from the experience.
Cleanliness across the hotel is generally well-regarded with excellent housekeeping services and well-maintained communal areas. Nonetheless, occasional reports of clogged sinks, water damage and inconsistent bathroom standards suggest room for improvement.
The staff at Amérian Portal Del Iguazú Hotel are consistently celebrated for their friendliness, attentiveness and professional service, significantly enhancing the overall guest experience. Notable employees like Sebastián leave lasting positive impressions, although a few guests felt additional training was necessary to reach 5-star standards.
Unfortunately, the quality and reliability of the hotel's WiFi receive widespread criticism with slow speeds and poor connectivity being common issues throughout the premises.
The pool area, including both indoor and outdoor pools, is a standout feature. It is described as beautiful and well-maintained, contributing to a delightful environment for relaxation. However, some maintenance concerns and limited lounge chairs have been noted.
For families, the hotel is a commendable choice, offering various play areas and activities for children, making it a favored destination for family vacations. The adherence to safety protocols and the engaging play zones are particularly appreciated.
The beds are another strong point of the hotel, frequently described as large, soft and super comfortable. Minor criticisms include some mattresses having spots and outdated extra beds.
Regarding the hotel's five-star rating, there are mixed feelings. Many guests feel it falls short of the expectations for a five-star establishment, citing the need for significant renovations and better maintenance. Some renovation works were in progress and the lack of communication about these changes disappointed some guests. Many suggest reclassifying it as a four-star hotel would better align with its current standards.
In summation, while the Amérian Portal Del Iguazú Hotel excels in location, staff service and family-friendly amenities, there are areas for improvement, particularly in maintenance, WiFi reliability and certain aspects of dining, to better meet the expectations of a five-star property.
Categories
5 Star
Pool
Infinity Pool
Indoor Pool
Panoramic View Pool
Outdoor Pool
Luxury
*Additional taxes or fees may apply. Please check the final price before completing your booking.1 hotel in and around Presidente Franco